MARKETEmirates National Oil Company (ENOC) is a wholly-owned company of the government of Dubai which aims to promote the interests of its shareholders by developing upstream and downstream activities in the oil and gas sector.

ENOC handles a diverse business portfolio spanning the development and production of oil and gas, gas gathering and processing, production and selling of petrochemicals, marketing and retailing of petroleum products at service stations, oil trading, terminalling and storage, refining, aviation fuel marketing, lubricants marketing, bunkering and various oil related shipping activities.

ENOC’S services range from real estate to retail, wherein an extensive network of service stations supply motorists’ fuel needs. This network also has convenience stores, car wash and quick oil change facilities.

ENOC is particularly focused on growing its upstream activities currently based in the Caspian Sea. It is a global energy group operating 30 active subsidiaries and joint ventures – many forged with key international blue chip organisations.

ACHIEVEMENTSIn recognition of its contributions to society, ENOC was recently awarded Asia’s top laurel for Best Corporate Social Responsibility Practice at the Asian Leadership Awards (ALA), which honours super achievers in the continent.

HISTORYEstablished in 1993 ENOC is an active participant in the economic diversification initiatives of Dubai and the rest of the UAE. Over the years ENOC has greatly expanded through the inception of additional subsidiaries active in all areas of the petroleum industry and beyond.

With over 6,000 employees across 30 subsidiaries, ENOC handles a diverse business portfolio that spans refining, storage, shipping, terminalling, LPG, IT, real estate, travel, aviation, lubricants and chemicals.Marketing: ENOC’s growth and operational efficiencies reside significantly in the quality and professional management of the ENOC Marketing Business segment. Responsible for the marketing of refined petroleum products to local and international markets, this core business segment primarily supplies ENOC Lubricants, ENOC Aviation fuel and liquefied petroleum gas to local and international markets.Retail: ENOC Retail operates a network of 166 ENOC and EPPCO service stations in Dubai and the Northern Emirates. This core retail business is supplemented by 24-hour convenience stores, car washes and oil change outlets. ENOC also offers high quality, branded fast food in selected, high traffic service stations. ENOC Retail employs over 4,000 frontline staff and serves more than 60 million customers annually. Supply, Trading, Processing: One of the most important functions of this business segment is to meet systems supplies and lend support to affiliate companies under the ENOC umbrella. Its plants and refineries process condensate or light crude oil for various petroleum products, both for local and export markets. Through its offices in London and Singapore the Supply, Trading, and

Processing segment ensures active participation in proprietary trading activities for all petroleum products and crude oils in key international markets.Terminals: This business segment consists of infrastructure and logistics investments through wholly owned and joint venture companies. Through its network of Horizon

Terminals, located in the UAE, the Kingdom of Saudi Arabia, Singapore,

Korea, Djibouti and Morocco ENOC aims to become one

of the leading global terminal service providers in the oil, petrochemical and other bulk liquid sectors.

Other Group operations include car maintenance with “Fix Plus”, repair, vehicles testing and registration in a joint venture with Road Transport Authority.

PRODUCTENOC handles a diverse business portfolio spanning the development and production of oil and gas.

Other services include aircraft refueling, petroleum products and chemicals trading, independent storage and handling of petroleum products, ship management and chartering services, leasing product storage tanks to customers, planning of LPG storage facilities, high and low flash tankage, nitrogen facilities, broad base blending, drumming, decanting, container stuffing/destuffing, molecular filtration, manufacture of LPG cylinders, tanks and pressure vessels, structural fabrication and in-plant pipe laying, shells for dissolved acetylene gas and refrigerant gas cylinders, steel fabrication, chlorine tonners, bulk ISO containers and IT hardware, software, service and support.

ENOC is renowned for its range of products and services in its lubricants division. The company has developed its own range of ENOC Lubricants for a wide array of applications covering automotive, industrial, marine and other specialised applications. PROTEC FlexSN was introduced in 2011 to ensure health for the vehicle’s engine and lower Sulfated Ash Phosphorus Sulfur to enjoy a fresher environment.

Emirates Gas, a subsidiary of ENOC, introduced Cutting Edge Gas, an environmentally-friendly and cost-effective solution to metal cutting. Cutting Edge Gas, which is used for cutting, heating, brazing and gouging applications, is about 30% cheaper, lasts longer, reduces handling costs and is environmentally-friendly and safer than Acetylene.

ENOC Retail Systems Holding LLC, ENOC’s retail division has announced plans to expand its presence in the Middle East by franchising its ZOOM convenience-stores, its Pronto fresh food and gourmet coffee concept, Saquella Esspresso Club, an Italian Café concept founded in 1856 and Esspresse, its fresh and healthy Italian fast food offer.

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Tasjeel is a joint venture between ENOC and the Government of Dubai. It is the pioneer private vehicle testing and registration service in the UAE and has sites spread all over Dubai and the Northern Emirates.

AutoPro was launched in response to the UAE’s fast growing automotive population need for good quality after sales providers. The services cover small to large cars and include preventive maintenance, brakes servicing, air-conditioner repair, suspension and clutch replacement, electrical work and tyre sales. It provides professional, reliable and value for money preventative maintenance and repair programmes: all within a clean, modern, comfortable and easily accessible environment.

RECENT DEVELOPMENTSCorporate Social Responsibility (CSR) is a core purpose and value at ENOC. All companies are committed to upholding the highest CSR standards while conducting business and are encouraged to give back to the community. ENOC aims to inspire people to engage, develop and learn to build a healthy, educated and socially-responsible community.Community Development: TarabuT is an employee engagement programme that incentivises employees for their active participation in CSR activities. Employees have raised funds for people affected by natural disasters in other countries, given free First Aid training to the public and held community activities for children with special needs.

ENOC conducts several concerted public welfare campaigns throughout the year, particularly during the Holy Month of Ramadan. It also supports the Dubai Government’s campaigns, such as promoting road safety and preventing drug abuse.

Emirates Gas (EMGAS) provides 300 disadvantaged families with free LPG refills every year during the Holy Month of Ramadan. In partnership with Dubai Municipality, EMGAS also spreads LPG safety awareness among the public through free seminars in local communities, schools, and even in labour camps in Dubai. It also holds simulated emergency trainings on LPG truck roll-over for Dubai Police and Civil Defence.

Education: ENOC’s Challenge programme, in partnership with the Rashid Pediatric Therapy Centre and the Community Development Authority enrolls special needs individuals in a seven-month comprehensive training programme at ENOC Headquarters. The programme aims to strengthen participants’ career skills, offers them the opportunity to find employment and be effectively integrated into society.

Masiraty, another key ENOC CSR activity, is organised in partnership with the Ministry of Social Affairs to train UAE nationals living on welfare on workplace skills and fosters their potential for job opportunities. Environment: ENOC has opened its first ‘green service station’ in The Greens neighbourhood in Emirates Hills in Dubai. The green station has advanced technological devices to contain petrol fumes released at the pump and a variety of other state-of-the-art systems, including solar-powered lighting, a ‘waterless’ car-washing system, new waste segregation systems, and design upgrades to reduce noise pollution.

Another CSR initiative of ENOC is Tadweer, a laptop recycling project in partnership with the Dubai Municipality, and a part of the company’s efforts to promote a greener Dubai through recycling.

The company also undertakes emergency response workshops, conducts environmental competitions among school children to raise awareness among the future generation, and annually takes part in the Clean Up the UAE campaign. Workplace: ENOC has established various workplace CSR activities like training programmes. ENOC’s National Development Programme, Tatweer, recently opened a dedicated technical training centre to nurture Emirati nationals for skilled jobs, while Mawaheb and Ajyal are exclusive managerial and leadership training programmes for UAE nationals.

ENOC also set up an ENOC Wellness and Social Programme to foster a sense of belonging within the ENOC family and promote social interaction outside the office. Its activities include regular sports and yoga classes, ENOC Olympics, family-day events, and a Book and Film Club.

PROMOTIONENOC owes much of its success to being a brand owned by the Government of Dubai. At the same time, ENOC has contributed substantially to the success, leadership, innovation and excellence that Dubai enjoys today. ENOC considers it a privilege to be at the forefront of community initiatives and events in Dubai. Some key events are:

ENOC has been a key partner of the Dubai Shopping Festival since its inception in 1996 by rolling out exciting promotions for all sectors of society. Through its network of service stations, ENOC enables the largest possible cross-section of the public to take part in the festival by simply spending a minimal amount on non-fuel products, while giving them life-changing opportunities through attractive prizes.

ENOC has been a key supporter of the Dubai Duty Free Tennis Championship for the past five

years reflecting the company’s commitment to support events that bring the community together.

ENOC was a sponsor of the Dubai Global Energy Forum (DGEF) 2011, organised by Dubai’s Supreme Council of Energy under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum using the theme of “Energy Challenges and Opportunities for a Sustainable Future”. The forum, first of its kind in Dubai, hosted more than 2,000 international delegates.

ENOC was a Silver Sponsor of “Future Cities 2011” which is a premier forum focused on urban planning and development aiming to highlight the importance of sustainable development in meeting urban challenges.

ENOC regularly supports key community sports initiatives in the UAE, like the Dubai Chess and Culture Club, UAE Table Tennis Association, UAE Billiards and Snooker Association, and the Dubai Club for Special Sports.

BRAND VALUESENOC is focused on meeting and exceeding customer expectations in terms of quality and service and in maintaining high industry standards with respect to the environment, health and safety.

ENOC has always been guided by its philosophy of professional management based on modern business concepts for commercial success and sustainable growth. Today, it is poised to engineer a new and challenging period of growth and diversity.

ENOC strives to attract, develop and retain top talent to become the employer of choice while adopting the latest technologies and implementing best practices to achieve world-class performance.

The ENOC brand name is associated with quality, efficiency of service and a deep-rooted partnership with the community.

www.enoc.com

Things you didn’t know aboutENOC

EPPCO, formed in 1988, is a part of ENOC.

ENOC currently has over 6,000 employees.

ENOC opened the first ‘Green Service Station’ in the Middle East, with unique features aimed at reducing the ecological footprint of users.

ENOC operates in many different business sectors such as IT, Retail, Aviation, Chemicals etc., with international operations and offices as far afield as Singapore and London.

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