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Online Relationship Building: Social Media Marketing for Current Clients and New Clients Valerie VanBooven RN BSN Copyright 2010 LTC Expert Publications LLC www.ltcsocialmark.com 888-404-1513

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Page 1: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Online Relationship Building: Social Media Marketing for Current

Clients and New ClientsValerie VanBooven RN BSN

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com888-404-1513

Page 2: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Valerie VanBooven RN BSN, Owner, LTCEPGeorge Novoson- Business Development Expert

Agenda Review: What is social media marketing? Return on Investment – How is it calculated? What kind of accounts are set up? Tips for a successful social media program. What we’ve learned over time. What’s next? Q/A

888-404-1513

Page 3: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Using fresh quality content in the form of articles, blog posts, video and audio to build trust and credibility online with your local community.

The way we market to consumers today has changed quickly from force feeding (TV commercials) to “inviting” conversations to happen openly online (transparency).

888-404-1513

Page 4: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

In-Bound Marketing

888-404-1513

Page 5: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

888-404-1513

Page 6: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 7: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 8: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 9: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

888-404-1513

Page 10: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 11: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 12: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 13: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 14: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 15: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 16: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 17: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

What CAN we measure?Google search results.Google analytics.Where new clients “found” you.

Page 18: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

888-404-1513

Triangulation will dominate your competition in any market!

Page 19: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

It’s Done-For-You..but,

SENDCONTENT TO

[email protected]

Page 20: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Check In!Do you see your blog posts?Do you know how to find your FB

Business/Fan Page?Accept friend requests.Keep posts light, happy, and

informational!

Page 21: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Check In!Do you see your blog posts?Have you joined any local business

networking groups?Accept friend requests.Keep posts light, happy, and

informational!

Page 22: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Is it Search Engine Optimized? (keywords etc)Do you have a link to your blog on your

website?? Is there a CLEAR call to action on your website?Do you send out regular email communication

in the form of a branded e-newsletter to people who opt in?

Do you have a Google Analytics code on the back side of your site so that you can SEE where traffic is coming from?

Page 23: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Do you have a database of emails?Do you know where your referrals are

coming from?Do you look at Google Analytics regularly?

Page 24: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Do you have all of your business listings in place?Are they keyworded correctly?Do they contain other content?Do you check on them and update regularly?

Page 25: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

It’s not just about being found on the first page of Google.

It’s not just about what your website looks like or how compelling it is.

It’s not just about how many opt-ins you have per week on your website.

It’s not just about how many times a week you have new content.

It’s not just about videos.

IT’S EVERYTHING.

Page 26: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Clients who CAN change their websites to add social media and other options.

Clients who CANNOT change their websites but CAN add a landing page to track clients and conversions.

Either way the program has to be complete.

Page 27: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Your Web site

Page 28: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 29: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 30: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 31: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 32: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

VIDEO

Page 33: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

888-404-1513

Triangulation will dominate your competition in any market!

Page 34: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Page 35: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

WHY?

Page 36: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

25% see this

75% see this

Page 37: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Component DescriptionsCustomized Blog Branded and configured for social site submissions

Account profiles Optimized profiles on 13 Social media sites

3 Custom Videos With professional voice-overs and music with rotating optimization

Weekly Blogging and Video Submissions

SEO optimized content to over 60 social sites every week

Branded Newsletter Turnkey Customer Newsletter up to 18 issues

Local Business Listing Service

Set up accounts in 9 major directories

Article Marketing Program

New articles each month re -optimized and re-submitted each week

Landing Page Branded and containing compelling call to action

Page 38: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

More prospects see your capabilities.

You are positioned as the knowledge leader on your subject matter locally.

Prospects contact you for help.

Lower costs than other methods

Page 39: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Complimentary social media membership website.

Monthly webinars that anyone in the office can attend- learn how to use your programs to your advantage!

We succeed when you succeed. We stay with you- teach you how to use this to your advantage.

Page 40: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Copyright 2010 LTC Expert Publications LLCwww.ltcsocialmark.com

Take action.Talk to us.Ask us questions. Learn how this complete integrated

process can increase your bottom line.

888-404-1513

Page 41: Marketing Home Care, Marketing Elder Care, Marketing Senior Services Online with Social Media Marketing

Q/Awww.LTCSocialMark.com

1-888-404-1513

Talk to George Novoson, Business Development Expert