marketing the new paradigms

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A look at how marketing is changing and hwo to re-fresh your own activity

TRANSCRIPT

Page 1: Marketing the new paradigms

Publicity amp Marketing Manager Head of Marketing

Business Development Director

Consumer Marketing Manager

Head of Digital Customer Marketing

Vice President (Marketing and Commutations Manager)

Promotions Coordinator

Marketing Director

Customer Marketing Controller

Marketing Team Leader

Insight Director

On-line Manager

Trading amp Acquisition Marketing Manager

Sales amp Marketing Director

Marketing and CRM Manager

Proposition Development Manager

E-Commerce Manager

Senior Affiliate Marketing Manager

Internal Communications Associate

Marketing amp Communications Manager

Corporate Marketing Director

Head of Product and Proposition Strategy

Social Marketing and Commerce Manager

Marketing Services Executive

Shopper Marketing Team Leader

Market Insight Manager

Segmented Pricing Manager

European Poultry Business Manager

Marketing Database Analyst

Head of Marketing Services

Marketing Campaign Manager

Business Communications Manager

PPC Executive

eCRM Executive

Roadshow amp Event Coordinator

Online Marketing Manager

Marketing Project Manager

Partnership Marketing Executive

Product Planner

Customer Experience Manager

Web Analytics Specialist

Acquisition Conversion Assistant

bull

bull

bull

bull

Sales Marketing

Targets

Units

Products

Benefits

Buyer

Turnover

Objectives

Market Share

Brand

USP amp Values

Customer

Profit

Function Organisation

New Technology

Knowledge Management

amp Dash Board

New Set Up

Efficiency Review

Training amp Mentoring

Callage Pattern amp Channels

Key Account Strategy

KPIrsquos amp Measurement

Incentive amp Motivation

SALES PLANNING

Brand Architecture

Positioning amp Campaigns

New Product Development CRM

Communication

Data Set-up

Targeting amp Segmentation

Agency Management

amp Review Year Planning

Process amp Protocols

Communication Audit

Customer Research

Market Analysis

Contact Management

eCommerce

Web amp Catalogue

Sales Promotion

Advertising

SEO + Content

PPC + Online media

Customer Experience

DIGITAL BRAND

DEVELOPMENT

CUSTOMER DEVELOPMENT

MARKETING DIRECTION

Lead Generation

Needs managinghellip

bull

bull

bull

bull

bull

bull

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 2: Marketing the new paradigms

bull

bull

bull

bull

Sales Marketing

Targets

Units

Products

Benefits

Buyer

Turnover

Objectives

Market Share

Brand

USP amp Values

Customer

Profit

Function Organisation

New Technology

Knowledge Management

amp Dash Board

New Set Up

Efficiency Review

Training amp Mentoring

Callage Pattern amp Channels

Key Account Strategy

KPIrsquos amp Measurement

Incentive amp Motivation

SALES PLANNING

Brand Architecture

Positioning amp Campaigns

New Product Development CRM

Communication

Data Set-up

Targeting amp Segmentation

Agency Management

amp Review Year Planning

Process amp Protocols

Communication Audit

Customer Research

Market Analysis

Contact Management

eCommerce

Web amp Catalogue

Sales Promotion

Advertising

SEO + Content

PPC + Online media

Customer Experience

DIGITAL BRAND

DEVELOPMENT

CUSTOMER DEVELOPMENT

MARKETING DIRECTION

Lead Generation

Needs managinghellip

bull

bull

bull

bull

bull

bull

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 3: Marketing the new paradigms

Sales Marketing

Targets

Units

Products

Benefits

Buyer

Turnover

Objectives

Market Share

Brand

USP amp Values

Customer

Profit

Function Organisation

New Technology

Knowledge Management

amp Dash Board

New Set Up

Efficiency Review

Training amp Mentoring

Callage Pattern amp Channels

Key Account Strategy

KPIrsquos amp Measurement

Incentive amp Motivation

SALES PLANNING

Brand Architecture

Positioning amp Campaigns

New Product Development CRM

Communication

Data Set-up

Targeting amp Segmentation

Agency Management

amp Review Year Planning

Process amp Protocols

Communication Audit

Customer Research

Market Analysis

Contact Management

eCommerce

Web amp Catalogue

Sales Promotion

Advertising

SEO + Content

PPC + Online media

Customer Experience

DIGITAL BRAND

DEVELOPMENT

CUSTOMER DEVELOPMENT

MARKETING DIRECTION

Lead Generation

Needs managinghellip

bull

bull

bull

bull

bull

bull

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 4: Marketing the new paradigms

Function Organisation

New Technology

Knowledge Management

amp Dash Board

New Set Up

Efficiency Review

Training amp Mentoring

Callage Pattern amp Channels

Key Account Strategy

KPIrsquos amp Measurement

Incentive amp Motivation

SALES PLANNING

Brand Architecture

Positioning amp Campaigns

New Product Development CRM

Communication

Data Set-up

Targeting amp Segmentation

Agency Management

amp Review Year Planning

Process amp Protocols

Communication Audit

Customer Research

Market Analysis

Contact Management

eCommerce

Web amp Catalogue

Sales Promotion

Advertising

SEO + Content

PPC + Online media

Customer Experience

DIGITAL BRAND

DEVELOPMENT

CUSTOMER DEVELOPMENT

MARKETING DIRECTION

Lead Generation

Needs managinghellip

bull

bull

bull

bull

bull

bull

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 5: Marketing the new paradigms

bull

bull

bull

bull

bull

bull

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 6: Marketing the new paradigms

Traditional Digital

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 7: Marketing the new paradigms

Look

Logo

Tone of voice

Positioning

Key message

Creative framework

Images

Messages

Typeface

Graphics

Typeface

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 8: Marketing the new paradigms

LOGIC EMOTION

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 9: Marketing the new paradigms

Products are just PEOPLE

Brands are

FRIENDS

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 10: Marketing the new paradigms

bull

bull

bull

bull

bull

bull

bull

Take time to lsquoNOURISH

YOUR BRANDrsquo

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 11: Marketing the new paradigms

We identified name recall as the number-one thing to address says Mark Vile director of marketing at

comparethemarketcom

lsquoquotes increased 80 cost per acquisition was reduced by 73rsquo

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 12: Marketing the new paradigms

Colao said ldquoIt is not the brand talking any more and telling the customer what to do It is the customer who will decide I am trying to steer the whole company in this directionrdquo

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 13: Marketing the new paradigms

How the brain works

The psychology of buying

Evolutionary biology

Anthropology of culture Meet

lsquoMARKETING CONSILIENCErsquo

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 14: Marketing the new paradigms

The steps to MARKETING

success

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 15: Marketing the new paradigms

ldquoTo create and capture

customer desire

for what the company

does at a

sustainable profitrdquo

Page 16: Marketing the new paradigms