marketing trends in the connected mobile age
DESCRIPTION
Econsultancy's Andrew Warren-Payne presenting on digital marketing trends at the IgnitionOne Automotive Summit, June 2014TRANSCRIPT
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Copyright © Econsultancy
Marketing Trends in the Connected Mobile Age
Thursday, June 5th 2014
Andrew Warren-Payne
Senior Research Analyst
@agwp
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Context
Budgets
Exciting Frontiers
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Context
Budgets
Exciting Frontiers
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1994
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1994
2014 >$1.5 trillion spent online
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8 April 2023 6
2007
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75% smartphone penetration by end
of 2014. Source: IAB
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“On 4 December this year more than 50% of searches will be on mobile devices”Google
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Photo credit: wikimedia.org
88% of consumers research online before buying offline
Source: digitaslbi.com/connectedcommerce2014
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“By 2020, 75% of companies on the S&P 500 index will be those we didn’t know about in 2012.”Richard Foster, Yale
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Context
Budgets
Exciting Frontiers
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Photo credit: angelocesare on flickr
Budgets Up
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60% increasing overall marketing budgets.
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60% increasing overall marketing budgets.
71% increasing digital marketing budgets.
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Mixingbudgets
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Little distinction between ‘digital’ and ‘traditional’ marketing budgets
49%
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Paid
EarnedOwned
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Context
Budgets
Exciting Frontiers
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Areas of Excitement
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20%
18%
15%
Most exciting opportunity
Customer Experience
Mobile
Content Marketing
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Customer Experience
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24Source: Pine & Gilmore, Harvard Business Review
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“Proactively delighting customers earns trust, which earns more business from those customers, even in new business arenas.”
Jeff Bezos, Amazon
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MOBILE
SOCIAL
PHYSICAL
Burberry: Anyway, Anywhere
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“Online, offline, it’s gotta be the same”Angela Ahrendts, CEO, Burberry
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Flagship store is “website brought to life”
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Video-link appointments: in-store and at home
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Audi City Digital Showroom
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Multichannel customers are your VIPs
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Mobile
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Called a business after searching.
81%
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Visited in person.
40%
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2017
Death of desktop.
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Mobile as a strategic media channel
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Mobile as in-store connector
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Source: loc.gov
Content Marketing
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Search volumes for ‘content marketing’
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Source: loc.gov
74% increasing content
marketing budgets
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Source: loc.gov
55% focusing on earned
media.
74% increasing content
marketing budgets
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Paid
EarnedOwned
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Native Advertising
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Editorially-crafted Experiences
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Agile Marketing
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Agility
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