marriott international: a technology...
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M a r r i o t t I n t e r n a t i o n a l : A Te c h n o l o g y C o m p a n y
DENISE DOMBAY & LAURA BOUVIER | OCTOBER 2014
NOTE ON FORWARD-LOOKING STATEMENTS
This presenta,on contains “forward-‐looking statements” within the meaning of federal securi,es laws, including es,mates and assump,ons; the number of lodging proper,es we expect to add to or remove from our system in the future; our expecta,ons about investment spending; and similar statements concerning an,cipated future events and expecta,ons that are not historical facts. We cau,on you that these statements are not guarantees of future performance and are subject to numerous risks and uncertain,es, including those we iden,fy below and other risk factors that we iden,fy in our most recent quarterly report on Form 10-‐Q. Risks that could affect forward-‐looking statements in this press release include changes in market condi,ons; the con,nua,on and pace of the economic recovery; supply and demand changes for hotel rooms; compe,,ve condi,ons in the lodging industry; rela,onships with clients and property owners; and the availability of capital to finance hotel growth and refurbishment. Any of these factors could cause actual results to differ materially from the expecta,ons we express or imply in this quarterly highlights report.
OUR COMPANY
ROOMS
PROPERTIES
Nearly
4,100
700,000
“One of the Most Innovative Companies in
the World”
FORBES
OUR COMPANY
OUR LEADERSHIP
Arne M. Sorenson President & Chief Executive Officer
J.W. Marriott, Jr. Executive Chairman & Chairman of the Board
CULTURE & STRATEGY
STRATEGY & SCORECARD
HOW WE WIN Marriott Hotels Marriott Rewards Mobile-Digital Millennial Mindset
INFORMATION TECHNOLOGY
An,cipate & Adapt
Deliver Enable
Create
LEADERSHIP & RESOURCES
GLOBAL RESOURCES
1,000+
US-‐BASED ASSOCIATES
700
BRUCE HOFFMEISTER, CIO
4M SUCCESS STORIES MARRIOTT HOTELS MARRIOTT REWARDS MOBILE-‐DIGITAL MILLENNIAL MINDSET
Marrio6 Mobile App Downloads
Booked Room Nights
through Marriott.com
INTEGRATED APPROACH
The result – enhancing our organizaHon to be more nimble and create the capacity and thought leadership to successfully execute the company’s 4M strategy.
IT Finance Business Partner
Architecture & Development
Business Partnership & Planning
Delivery
Technology Business Management
Service Providers
IT Finance Business Partner
? Answers hard ques,ons
=
Delivers financial analysis
$
Provides financial oversight
?
$
=
!
! Develops a point of view Technology Business
Management
Connects
Protects
Governs
Guides
TECHNOLOGY BUSINESS MANAGEMENT
SOURCING GOVERNANCE
Led by the Technology
Business Management
and IT Finance Business
Partner Teams, Marriott’s
sourcing governance:
ü Fosters transparency
ü Drives continuous
improvement
SOURCING GOVERNANCE AREAS
Performance Management
Rela,onship Management
Contract Administra,on
Financial Management
SLA compliance, trend monitoring, service delivery mee,ngs
Demand, forecas,ng, governance commiZee effec,veness
Contractual deliverables, delivery team educa,on, contract changes
Invoice valida,on, SLA credits, financial forecas,ng
RELATIONSHIP MANAGEMENT
Weekly
Monthly
Quarterly
Management Commi6ee
Service Delivery Commi6ee
ExecuHve Commi6ee
CONTRACT ADMINISTRATION
Triggers: RFP, NDA, Renewals, New Contracts, SOW/Extensions, CCRs,
COs, etc.
1 – Request 2 – Contract
EvaluaHon and NegoHaHon
3 – Final Contract Review and Approval
4 – Invoice Approval
SOURCING GOVERNANCE AREAS
Performance Management
Rela,onship Management
Contract Administra,on
Financial Management
SLA compliance, trend monitoring, service delivery mee,ngs
Demand, forecas,ng, governance commiZee effec,veness
Contractual deliverables, delivery team educa,on, contract changes
Invoice valida,on, SLA credits, financial forecas,ng
PERFORMANCE MANAGEMENT
KEY RESULTS
v.s.
Year-‐to-‐Date Labor Repor,ng
Forecast Repor,ng
Applica,on Repor,ng
Month-‐Over-‐Month Repor,ng
Vendor Repor,ng
v.s.
40 hours 1 hour 8 hours 1 hour
Looking Ahead