maslov undp-rcpar iqual project
TRANSCRIPT
Improving quality of public
management through application
of the model in Russian
Federation, Kyrgyzstan, Czech
Republic and Slovenia
UNDP RCPAR
training for network
members - National
Coordinators and
Focal Points Turin, 3-6 June 2009
Multi-country initiative
Dr. Dmitry MASLOV
Director of the Scientific Centre
for Benchmarking and Excellence
Ivanovo State Power University (ISPU)
Russian Federation
IQUAL:
IQUAL Multi-country initiative
Partner countries:
Russian Federation (initiator)
Kyrgyzstan
Czech Republic
Slovenia
IQUAL Multi-country initiative
Russian Federation (initiator):
ISPU Scientific Centre for Benchmarking and
Excellence (RCPAR UNDP Focal Point)
Russian Organization for Quality, Regional
Committee for Quality in State and Local
Governments (EIPA National partner on CAF
development)
Government of the Ivanovo Region (target
group for CAF deployment, engaged in CAF
movement since 2006)
Participants’ details:
IQUAL Multi-country initiative
Kyrgyzstan:
Administration of the President of Kyrgyzstan,
Public Administration Department, State and
Local Government Sector
Czech Republic:
Ministry of the Interior, Department of Regulatory
Reform and Public Administration Quality
Slovenia:
Ministry of Public Administration
Participants’ details:
Main objective:
Enhance effectiveness of PA reforms
by introducing/developing Total Quality
Management (TQM) principles and
models, in particular, the Common
Assessment Framework (CAF)
IQUAL Multi-country initiative
Intended main outcome:
Russian Federation, Kyrgyzstan,
Czech Republic and Slovenia have
enhanced their capacities to deploy
quality management in Public
Administration through better
understanding of the CAF model
IQUAL Multi-country initiative
Intended specific outcomes:
Russian Federation: grow up CAF from regional initiative to federal level programme
Kyrgyzstan: introduce CAF for Public Administration representatives and officials
Czech Republic: analyze impact and benchmark previous results of CAF deployment
Slovenia: integrate CAF in the Slovenia’s Development Strategy
IQUAL Multi-country initiative
Intended outputs:
Output 1: Assessment of the impact of CAF and the analysis of its previous usage in Czech Republic
Output 2: Further promotion of CAF within Slovenia’s Development Strategy as an efficient and less costly tool for systematically raising the quality of the public administration’s services
IQUAL Multi-country initiative
Intended outputs:
Output 3: Basis for further CAF
development and dissemination of
project findings
Output 4: Relevant staff in Russia and
Kyrgyzstan gets acquainted with the
CAF model
IQUAL Multi-country initiative
Intended outputs:
Output 5: Senior CAF practitioners
increase their competence in CAF
through sharing good practice,
exchanging new ideas and
knowledge, and set sustainable
contacts for further bench-learning
and collaboration
IQUAL Multi-country initiative
IQUAL Multi-country initiative
Timeline:
September 2009 – December 2009
Action lines:
Action line 1: Bench-learning visits to the
EU countries (initial meeting in Greece,
study visit in Czech Republic,
consultative workshop in Slovenia)
Action line 2: Good practice sharing and
conference participation/presentation
(International Forum in Russia, CAF
user’s event in Romania, final project
conference in Russia)
IQUAL Multi-country initiative
Action lines:
Action line 3: CAF training in Kyrgyzstan (introductory workshop for potential CAF users delivered by EIPA experts and CAF good practice holders)
Action line 4: Dissemination of CAF good practice, project sustainability and follow up (multi-language web-site, CAF good practice book, media support, RCPAR CAF CoP)
IQUAL Multi-country initiative
Question:
How we came up with the proposal?
IQUAL Multi-country initiative
Answer:
IQUAL Multi-country initiative
Fields of interest: TQM models (Baldrige,
EFQM etc.), Self-Assessment, Benchmarking
CAF Model and collaboration with the EIPA
CAF Resource Center and Russian
Organization for Quality
The concept of Effectiveness Assessment
Systems for Public Administrations “Effective
Public Service” (EPUS)
Question:
How we built partnership?
IQUAL Multi-country initiative
Answer:
IQUAL Multi-country initiative
RCPAR Network, Advisory Board
EIPA CAF Resource Centre
Personal contacts
Building partnerships:
Finalizing Proposal:
RCPAR Network facilitator
Contact persons in partner countries
IQUAL Multi-country initiative
Question:
What major lessons learnt from that
process?
IQUAL Multi-country initiative
Answer:
IQUAL Multi-country initiative
Separate subgroup for each initiative
at the RCPAR workspace allows
communicate project better
Initiative Acronym helps to
communicate project and disseminate
project outcomes
Thanks for your attention!
Dmitry Maslov
IQUAL Project initiator/coordinator
ISPU Scientific Centre for Benchmarking and Excellence, Russian Federation
tel./fax +7(4932)41-37-73
IQUAL Multi-country initiative