MasterCard

A World Leader In Innovation and Change

Were providing the technology thats leading the way toward a World Beyond Cash

Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart

MISSION STATEMENT

Trust: Act with integrity and respect; we encourage opennessPartnership:Work as one team to the benefit of all consumers, merchants, business partners, governments and the communities we serveAgility:Act with a sense of urgency and deliver value through our innovation and executionInitiative:Empowered to take bold and thoughtful action, and we hold ourselves accountable for delivering resultsCORE VALUES

Culture of MasterCard

Our culture of inclusion has established us as a global company of empowered employees who use their diversity of thought experience and background to advance innovation and MasterCards contributions to society.

Ajay Singh BangaPresident & CEO

ORGANIZATIONAL STRUCTUREMasterCard operates the worlds fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories

FUNCTIONAL STRUCTURE:

Sales, R&D, OPS, Marketing, HR, IT, FinanceGEOGRAPHICAL STRUCTURE:

North America, Europe, Asia/Pacific, Canada, Middle East/Africa Areas

CULTURE OF INCLUSIONDRIVING TALENT ENGAGMENTGLOBAL AND COLLABORATIVEINNOVATION AND RESULTS

Strategies used to Communicate and Sustain ChangeAlign the learning with the company strategy Focus on InclusionAcquisition managers and employees need to learn MasterCard culture Integration of existing learning programs Integration of an existing diversity & inclusion strategyLeadership within MasterCard and at the acquired company need to be on the same page regarding the change journey

Implement and Sustain ChangeEngagementEngage Managers and Employees in High Impact LearningAlign Learning Resources with the Career FrameworkCreate Segmented Learning Plans by Region and Role

Skill DevelopmentReinforce the Sales Process & Pipeline DisciplineIntroduce MasterCard Product KnowledgeReinforce Leading with Services & Solutions Create Segmented Learning Plans by Region and Role

Knowledge SharingLeverage MasterCard Advisors to develop & deliver payments and technology programs Extend Internal & External Coaching Resources Introduce Virtual Communities and Just-In-Time Learning Solutions

Talent ManagementAlign Learning with the Performance Management Processes: Objective Setting Rewards Performance Mgmt. Assessment