BAHRIA UNIVERSITY(KARACHI CAMPUS)

OPERATION & PRODUCTION MANAGEMENT-(MGT-330)

COURSE OUTLINE BY CDR (RETD) AZHAR NISAR/IRFAN ALI

Textbook: OPNS. MGMT By KRAJEWSKI & RITZMAN 8th/9th Ed

Reference Books: OPNS. MGMT By Heizer,Barry Tender 7th/8th Ed

OPNS. MGMT& Analysis by Aquilano

BBA-6A,B,C,D,E & G ( Spring-2014) Objective: To familiarize the student with the analytical tools associated with the

topic of Operations Management (OM). Understand the theory and application of OM as a strategic competitive tool

Date Session Topic / Chapter Activities

1, Introduction to the course-Operations as a

Competitive Weapon What is OM?, Difference &

similarities b/w manufacturing and services, Trends

in OM, OM and the organization, Productivity,

Multifactor Productivity, Global competition,

Technological change, ethics--------------

Numerical

problems in

MFP.

2,Quiz#1 Operations Strategy Corporate Strategy, Strategic

alliances are risky, Market Analysis, Competitive

priorities, Linking Corporate Strategy to Operations,

Time based competition, Shifts in Competitive

Priorities, Positioning Strategy. Decision Making

(Submission of Research Topics from the list given

along with group members names, topic must first

be discussed and approved by me)#*(CR to give the

list by 3rd session)

Discussion on

Decision criteria

for national

level

indust./social

projects e.g.

Gwadar port,

PSM,KANUPP,

Thar Coal,

Baluchistan

coast dev.etc

3,Assig#1 Process Management What is process

Management, Ethics and environment, Major

Process decisions, The big picture, Choosing right

amount of vertical integration, Managing

Technological change, Designing Processes.------------

---Discuss Quiz#1

Video- model

airport opns.

and seaport

opns.

4,Quiz#2 Managing Technology. CIM/CAD/CAM, CNC

machines, Flexible Manufacturing Systems,

Video-FMCG

Manufacturing

5, T Q M Quality a management philosophy, Employee involvement, Continuous improvement, Costs of poor quality, improving Qlty. thru TQM- QFD, Bench Marking, Data Analysis tools, -----Discuss Quiz#2

Case Study, Developing

an award criteria

6,Quiz#3

Assign#2

Statistical Process Control Sources of variation, The inspection process, SPC Methods, Process Capability, Motorolas 6- sigma quality program

Case Study

7

Capacity Planning Capacity planning, Economies of

scale at work, systematic approach to capacity

decisions, Tools for capacity planning.--Waiting Line

Models-Why waiting lines form, uses of waiting line

theory, Structure of waiting line problem, Analyzing

Opns. .-----Discuss Quiz#3

Pictorial-Crane

operationns.

#* 8 MID TERM EXAM (Submit Final report but draft

print for feedback)#* Mandatory to submit in time.

( 01/10 marks)

9

Location Globalization and geographic dispersions

of operations, factors affecting location decisions,

Locating a single facility, Locating within a network

of facilities --------Discuss MID-TERM Exam

solution.

Video-Panama

Canal

Operations

10,

Assign#4

Layout what is layout planning, Retailers match

layouts to strategies, layout types, Layout flexibility

at work, creating hybrid layouts, Designing process

layouts, the big picture, designing product layouts.

Return of reports after feedback.

Video- Layout

of a Steel Mill

11,Quiz#4 Supply Chain Management Video-Cargo

handling at

airport

12,Assig#

5

Inventory Management importance, function, inventory concepts, --- Economic Order Quality, inventory control systems, .-----Discuss Quiz#4

#* 13,Quiz#5 Aggregate Planning ,Resource Planning (06/10

marks-Submit Final-Research Report-Both hard&

soft copy of report & presentation ) #*

14 JIT systems, KANBAN system

Discussed:Quiz#5

Video- Lean

manufacturing

#* 15 Research Report Presentations #* (03/10

marks)Mandatory for all class students to attend all

presentations

16 Final Exam

GRADING PLAN (Pass Marks 60%(C-Gde))

1. QUIZ (Objective / Subjective) (Best 4 out of 5) (Time 5 Min) 15 2. ASSIGNMENTS (Best 3 ) (Time 1 Week)+Attendance 10 3. RESEARCH &PRESENTATION (Time 10+05 Min) 10(1+6+3) 4. MID TERM (Time 1-1/2 Hour) 25 5. FINAL EXAM (Time 2 Hours) 40 .

TOTAL 100

INSTRUCTIONS FOR CLASS REPRESENTATIVE

1. This is a participative, interactive and intensive course of instructions, expecting the

participants to come well prepared in the class in accordance with course outline.

2. All assignments and presentations are required to be delivered through use of computer and hard copy be presented before the delivery / presentation as directed above. Delays will cost 10% marks per day. Copying of assignments/research paper will ensure zero marks and removal from the class. Assignment must be on 2-3 pages max. with font size 12, alongwith Name/class/Regn#/Assign # and Question written on the first page. 3. Standard format be followed while submitting assignments / presentations as you have learnt through Business Communication Course. 4. I will be available in my office, Insha Allah, for guidance if needed by any student, as per consultation schedule placed on my office door. Feel free to ask/discuss.

PRESENTATION AND RESEARCH REPORT-Instructions (Please read carefully and mark the important milestones and procedures)

1. Group of maximum 4-5 students will carry out library research / internet search to

produce a paper of 2000 words ( 10%) excluding all annexes, appendices, figures, tables, index

and bibliography etc. The format of the report will be same as learned through Business

Communication and Business Research Methodology course. Crossing the words limit will

bring negative credit.

2. Topics of research selected by students, strictly from the list attached to this course

outline, must be submitted to me by the C R latest by 3rd session. However, selection of topics

and communication of the same is the responsibility of individuals, duly approved by me.

3. The report must have a conclusion containing comments by the researchers including

their personal views on the subject. One page after the index must be attached with the heading

Remarks by Course Instructor. Script must be on A-4 size paper with printing in font size 12 and be placed in transparent top cover file/binder.

4. Final research report but draft print will be submitted without fail / excuse, week

before mid-term exam for guidance and redirection of the efforts. In fact by now you must

have completed your research report in all aspects except those areas which are highlighted

as deficiency by me .Draft report will carry 10%,final report 60% and presentation 30% of total

marks for Research assignment.

5. Final fair report and the Power point presentation (both hard & soft copy) will be

submitted on the day of 14th

session on my table.

6. Softcopy of the research paper and presentation will be in one folder of each group

containing only one file of word and power.pt., recording the names of all group

members/class on the folder. This folder will be loaded on my computer in office, before

submission of hard copy. Make sure your USB/folder, through computer lab, is free of virus.

7. Presentations on the research reports will be delivered during15th

session along with a

hard copy of presentation by each group distributed to other groups, before the session starts.

8. Each group will have 15 min. for presentation, including 05 min. for Q&A session.

9. Attending / listening all presentations is mandatory for all students of the class. 10. Copy of each report will be marked and may be kept in Universitys Library, hence it must be presentable in students own interest.

Topics for Research-Operations Management 1. O.M at an Engineering goods export firm.

2. O.M in a Power Generating & Supplying company.

3. O.M at a sea port with reference to Cargo Handling.

4. O.M at an Engg. firm assembling/manufacturing domestic appliances.

5. O.M. at a paint manufacturing company.

6. O.M. at a Garment Super Store.

7. O.M at a sea port with reference to Custom Clearance.

8. O.M. at a Garment Manufacturing Firm producing 1000 jeans /day.

9. O.M at an airport with reference to Flight Operations.

10. Capacity planning at a Bank Branch serving 10,000 customers per day.

11. Capacity planning of an Emergency Trauma Center at center of a city having

population of 0.5million people.

12. Capacity Planning of a Public Hospital serving a population of 0.5m people.

13. Capacity planning for extension of a Steel Mill.

14. Capacity planning of a Super Store required to serve 1000 customers / day.

15. Capacity planning for setting up a fast food restaurant in a city of 5m population/

serving 1000 customers /day.

16. Capacity planning at a Furniture super store attending 1000 customers/day.

17. Capacity planning at a General super store serving 1000 customers/day.

18. Locating a Railway Station in a small town off the main RCD Highway route in

Baluchistan, serving 0.2 mln people .

19. Locating a Steel Mill along coast line

20. Locating Police HQs in a city on coastline having population of 0.5 million

scattered over in 05 towns.

21. Locating a hospital for a population of 01 mln. people scattered over 10 towns of

Karachi.

22. Locating a bank branch in Karachi suburban town of 02million population.

23. Locating an airport for a city of 02 mln.population along Baluchistan coastline.

24. Layout planning of an Export Processing Zone along the coastline designed to

support 400 industrial units of various nature.

25. Layout planning of an Emergency Trauma Center at heart of a city having

population of 1.5million people.

26. Layout planning of a Sports Arena for conducting National Games( 5 games)

27. Layout planning of a Pizza restaurant to serve 5,000 customers daily with an

expected growth rate of 30% each year.

28. Layout planning at a General super store serving 1000 customers/day.

29. Inventory Management at a Manpower supply firm.

30. Inventory management at a Biscuit Mfg. company (production & distribution ).

31. Inventory Management at a Cement Mfg. firm (50,000 tons/yr)

32. Inventory Management at an automobile manufacturing firm producing 20,000

units a year(4 different models).

33. Inventory Management at Paint mfg. firm producing 50,000 Ltrs/day (4 different

quality).

34. Inventory Management at a Textile Mfg. producing 50,000 meter of cloth of 5

different qualities.

35. JIT inventory management in a frozen Poultry goods supplying firm.

36. JIT inventory management in a computer hardware supply house

37. JIT inventory management in a Textile manufacturing producing terry towels

around 100,000 meters /year .

38. JIT inventory management in a fast chain restaurant serving 1,000 burgers a day in

a coastal recreational area.

RESEARCH PROJECT GUIDELINES

OPERATIONS MANAGEMENT BBA/MBA PROGRAM By CDR.(R) AZHAR NISAR/IRFAN ALI

1. Scan through the book on Operations Management along with your group after first session and read the chapter concerning the area you desire to research. Discuss the same and get it approved by me before the second session. After this feel free to discuss with me to clarify any doubts before and after the selection of the topic. Divide and record in writing the division of work with in your group.

2. Obtain the cooperation of a manager at organizations (manufacturing or non-manufacturing) of your choice of business / industry sector who is responsible for a significant operations that provides a service/product. You may take introductory letter from me on behalf of University, if you think it may help. After introducing yourself and explaining the research assignment, request a visit to tour their facility.

3. Make a list of the questions that you want to ask before you visit about the operation, such as inputs, outputs, internal and external customers, process structure, customization, customer contact, volume, technology, quality, capacity, layout and the nature of operations the firm is involved in.. This list will help make sure that you don't omit any of the relevant topics covered in the course. Look over carefully the chapters in the book that cover these topics, so that you can do many parts of the report early on, rather than waiting until the final due date approaches. Ask questions about their operations relevant to the area you have selected. This must be completed by 4th session to be on target.

4. Select the operation (and its starting and stopping points) as broadly as possible in terms of the activities performed and employees involved. The operation should not be just a 1- or 2-person operation. The operation should not be so broad as to loose shared characteristics in terms of activities performed, type of customer involvement, standardization of the work,

automation, and the like. It is desirable, although not necessary, for the operation to cut across traditional functional lines.

5. Arrange the visit(s) and interviews, so that you will be in a position to describe and analyze the operations/processes. Then again visit the organization. Spend time touring the facility (which may be briefer for some small firms in the service sector) and interviewing key individuals. Don't be shy about asking questions. Of course, be considerate about what you ask. The entire process may take a couple of hours or more.

6. Meet with your group as soon as you can after your group visit to discuss what you learned. As a starting point, describe the operation/process that you wish to describe using a flowchart. A process chart might also be helpful. Make a second/third or more visits to get more details on the operations/ process, and information for preparing your charts and reports. You may also need additional trips to get a more thorough understanding of the operations.

7. Prepare the report following the principles you have learned in the course of Business Communication and Business Research Methodology. Make sure you record the date and time against the website you have accessed and referred for the secondary data in the bibliography.

8. The report should be preceded by a one-page executive summary and a title page listing the group members. The body of the main report should not exceed 12 numbered pages. The report should be followed by an appendix that includes any supporting exhibits (no page limitations on the appendix). This report, which you might want to share with the firm, should be a polished product appropriate for presentation to upper management.

9. Report should be completed in all respect prior to mid term exam, except binding/colour and/or presentation slides, simply stapled and turned in as per schedule.

10. I will INSHALLAH return the same after mid-term exams along with comments and deficiencies. Now you will have exactly 2 weeks to resubmit the final report.

11. One hard copy of the report and the soft copy of both report & presentation( in my office computer ) must be completed and turned in prior to the day of 14th session of the course.( reports through use of unfair means will be penalized severely)

12. Each group will make a 15-minute presentation of its report to the class, including 5 minutes for questions. The presentations will be made on the day of 15th session. I will keep the soft copy of the report and deposit the hard to the library for record. Visual aids and other creative presentation options can enhance your presentation.

Engr. Azhar Nisar Cdr(R )PN/Irfan Ali

Asst. Professor