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Profile:

Possesses ability to apply

business insight and

professional judgment.

Efficiently renders complex

financial information in

palatable form.

Offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Strategic-relationship-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Moustafa Younes Elzayat Email: melmasry166@gmail.com Mobile: +971 50 4687676, +971 50 2426216

Work Experience

From November 2012 up to date Company: Dubai Islamic Bank - UAE, Dubai Designation: Administration Executive – Wealth Management. Create business communication, memos, letters, presentation, e-mails….. Etc. in a

professional manner whenever is required. Ensure the achievement of targets assigned by the Area manager by conducting

phone calls, field visits, cross-selling and referrals. Provide customers with competent, timely and error free services in the area of

account opening and account management (Assets & Liability products, after sales…etc.) to ensure high levels of service and customer satisfaction.

Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

Manage client relationship and deal effectively with all employees and external business contacts while conveying a positive, service oriented attitude.

Assist entire department in day to day operations by providing administrative support to ensure smooth functioning of the business.

Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.

Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.

Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.

From May 2010 up to November 2012 Company: Bin Lahej Group - UAE, Dubai Designation: Sales & Marketing Officer

[Cement Products & Crushers] Relationship management with architects, consultants, contractors, builders and

end-users. Meeting or exceeding Sales Targets. Respond to and follow up sales enquiries by post, telephone, and personal visits. Keeping the track of activities in customer relation management system. Plan and carry out direct marketing activities to agreed budgets, sales volumes, value,

product mix and timescales. Maintain and develop existing and new customers through planned individual

account support, and liaison with internal order-processing staff. Develop ideas and create offers for direct mail and marketing to major accounts by

main market sector. Coordinating in production of a wide range of marketing communications. Specifying market requirements for current and future products by conducting

market research supported by on-going visits to customers and non-customers.

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Objective Statement:

To become part of an enterprising organization in the capacity of a credit analyst – Eager to work with individuals and large businesses alike, maintaining the highest standards in the best interests of all parties.

Core Competencies and Strengths:

Perfect writing skills combined with superior communication ability.

Analytical capacity | Research skills | Good with numbers/math.

Effective decision-making | commercially adept | Team worker.

Superior customer service and interpersonal skills.

Effective under little or no supervision.

Skills & Area of Expertise:

a. Administration. b. Retail. c. Credit. d. Financial Analysis. e. CRM. f. Purchase. g. HR. h. MIS. i. Collection.

From July 2007 up to May 2010 Company: Bu Haleeba Group - UAE, Dubai Designation: Purchase Officer [Bu Haleeba Contracting]

From Oct’2008 up to May 2010.

To identify & ensure material descriptions from the materials requisitions are in accordance with project requirements.

To contact suppliers for best quotations and screen the market for ex-stock material. Negotiate and recommend execution of contracts for the purchase of supplies,

services and equipment. To submit the material requisition with comparison price list to the Unit Head for the

processing the Local Purchase Order (LPO). Keep informed of current developments in the field of purchasing, prices, market

conditions and new products. Prepare evaluation sheet for each supplier on monthly bases. To follow-up the cash and the credit of purchasing orders. To ensure delivery of materials to sites of the projects. Providing supportive documents to Tender Dept.

Designation: Group HR Assistant [Bu Haleeba Group]

From July’2007 to Oct’2008

To deliver an effective generalist HR services through efficient planning and execution of work process.

To source, identify and select suitable candidates according to existing procedures, agreed time levels and budgets.

To maintain professional confidentiality in relation to dealings with personal employee information and company's sensitive issues.

To maintain the currency of all employee documentation relating to residency & employment as required by relevant legislation.

To manage and maintain personal records in accordance with company procedures. To identify, analyses and solve HR issues and contribute to HR process re-engineering

as required. To verify and audit all employment contract-associated paperwork in accordance

with company procedures & policies and local labour law. To deal effectively & efficiently with appropriate Ministries and embassies, with

special regard to project licenses, visas and communication equipment. To assist Unit Head – HR Administration in providing employee services and advising

on labour disputes.

From April 2005 to June 2007 Company: Land Mark Group (Home Center) - UAE, Dubai Designation: Showroom sales Supervisor

Assist and provide all administrative functions to the Assistant Manager in day to day

operations and functions. Guide sales team members to maintain plans and targets allocated by the General

Manager. Provide all supervision and administrative tasks for team members. Welcome and greet customers. Coordinate with concerned departments for all complains and inquiries, applications,

installations and billing. Report to the manager about the team member's performance. Handle new staff orientation and training.

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Personal Interests

a. Table Tennis.

b. Football.

c. Swimming

d. Traveling.

e. Reading.

Report to the manager about the team member's performance. Handle new staff orientation and training. Report to the visual merchandiser about slow and fast move.

From Nov. 2006 to Jan. 2007 Company: Etisalat (Ajman Call Centre) - UAE, Ajman Designation: Customer Care and Telesales agent. Attend calls from customers. Handle all customers inquires (GSM, Wasel, exchange line and Internet). Utilize SSO system.

From July 2003 to April 2005 Company: Americana – Senurita Food Industries - Egypt, Cairo Designation: Retail Accountant Responsible for enhancing the existing accounts and develop new accounts that

would lead to increase sales growth potentially. In-depth Knowledge of the Financial Services Sector, Prepare sales daily report,

monthly stock inventory and finalizing big deals. Strong abilities to develop corporate strategy documentation and prepare stock and

cash budget. Responsible to supervise all new incoming Sales Personnel for giving overview of

company products and services Tanta University, Egypt

Bachelor of Commerce (June/2003) Major: Accounting

Communication Skills - Alliance Human Performance Development (Dubai) Office Skills: ( Office Management, Records Management, Database Administration,

Executive Support) Computer Skills: ( MS Word, MS Excel, MS PowerPoint, MS Outlook, Windows) Language Skills: ( Arabic & English)

Full Name : Moustafa Younes Arafa El Zayat Nationality : Egyptian Date of Birth : 7th June, 1982 Marital Status : Married Passport No. : A10244034 Driving License : No. 406938 valid till 2017

Education

Key Skills

Personal Data