master of health management · the degroote school of business (dsb) and the school of...

School of Rehabilitation Science

Master of Health Management

Impact Report

2017-2018

Master of Health Management (MHM) Program Convocation 2018

The Master of Health Management (MHM) is an innovative Program that addresses the current and future needs of health professionals. Through a unique partnership between the DeGroote School of Business (DSB) and the School of Rehabilitation Science (SRS) at McMaster University, the MHM Program has been graduating leaders in the field of health management since September 2010.

This distance education degree is delivered in an on-line format with two short, intensive, onsite residency periods. The Program has just launched its new Full-time (12 months) option. The student body is diverse in both professional backgrounds and healthcare experience, which provides an interprofessional learning environment. Experts from academia, industry and government lead courses where students gain the skills needed to solve complex healthcare problems. The residency periods are recognized by the Program and students as powerful opportunities to hone key skills. These residencies enable students to learn from local health executives; provide students the chance to build a strong network by connecting with peers; and to develop a range of skills (oral communication, leadership, research) and literacies (information, media, emotional) that are fundamental to being strong leaders and managers within the healthcare sector.

Our faculty shared our online learning approach at The Global Summit for Online Learning 2017, an international conference in Toronto. Our MHM Program was also the successful recipient of an internal institutional grant here at McMaster, which will lead to the development of new experiential learning opportunities for students and correspondingly strengthen our relationships with our growing alumni network.

From its inception through to delivery, our MHM students acquire knowledge and hands-on skills that translate to the leading-edge healthcare management approaches needed in today’s health system.

Our graduates are leaders in their workplaces and communities. They have received numerous awards, presented at national and international conferences and published their work.

This report allows us to reflect on the impact of our Program over the past year and provides an opportunity to celebrate our accomplishments as well as plan ahead for the future.

Advancing the knowledge and skills of current healthcare professionals

Summary

Fall Residency Group

MHM IMPACT REPORT 2017-20182

In Fall 2017, our Program prepared for our first Institutional Quality Assurance Process (IQAP). This process is undertaken every eight years, as prescribed by Ontario Universities Council on Quality Assurance. This Council is a provincial body responsible for assuring the quality of all programs leading to degrees, including graduate programs. Our IQAP submission and subsequent site visit by a review committee provided us with an opportunity to reflect and evaluate the many facets of our graduate Program.

Key indicators that were highlighted in the report included student retention and time to completion. These indicators suggested the MHM Program provides a rigorous and well-paced program that selects the right candidates. We outlined how revenues from the MHM Program are reinvested to support faculty development (research and presentations) and students (awards). The report also provided an overview of recent innovations, including the integration of a full-time one-year stream. As well, we have incorporated further experiential learning opportunities in response to student feedback.

On behalf of the MHM Program, we would like to thank our students, alumni, faculty and staff who assisted with IQAP, including meeting with the review team. All stakeholders (staff, full-time and part-time faculty, upper management, students and alumni) viewed our MHM Program positively. The report from the IQAP review committee confirmed our ability to offer an academically robust and well-governed program. Their feedback also identified areas for enhancement including a more transparent admission process; equity, diversity and inclusive curriculum; and academic supports and mentorship opportunities for students. These areas will be addressed in future plans going forward.

The MHM Program is proud to support research in the field of online learning. Our faculty presented findings from their research project entitled “Exploring students’ and instructors’ perceptions of teaching presence in an online graduate program” at the Global Summit for Online Learning 2017. Further analysis of data from this project is underway and the MHM Executive and teaching faculty are considering ways to further enhance the learning experience of our students in the Program.

The MHM Program had another productive year with successes and celebrations

Program activities

Spring Residency Group

healthmanagement.mcmaster.ca 3

In 2017, the MHM Program launched a course that enabled students to integrate theory into practice by participating in work-integrated learning beyond their current area of employment. We are continuing to refine this course with the aim of enhancing learning opportunities. This past year, we embarked on a strategic initiative entitled “Increasing Alumni Engagement Through Experiential Learning Opportunities (ELO) in the Master of Health Management Program.” This initiative received funding through the Office of Community Engagement at McMaster University where the goal is to expand the number of ELOs available by extending opportunities to our MHM alumni. This project will strengthen and build our alumni network and beyond by establishing relationships with leaders in healthcare organizations across Canada and beyond. We expect interest among our students will increase if there are more learning opportunities like these available.

We are excited about the launch of the Full-time stream in the MHM Program that started in Fall 2018. The Program accepted 17 students into this stream. Taking multiple courses per term, this group of students will complete the Program in 12 months compared to Part-time students who complete one course per term over 32 months. Full-time students receive an Entrance Scholarship and are eligible for financial assistance.

The blended approach of the MHM Program provides students with the opportunity to advance their online skills as well as to come to campus and meet one another face-to-face at three specific and strategic time points during their studies. The first opportunity is referred to as the ‘Fall Residency’; second is called the ‘Spring Residency’; and finally, the ‘Convocation Reception’. In October 2017, we welcomed our newest cohort to campus for the first time to meet their classmates, alumni, faculty and staff. At the Ron Joyce Centre in Burlington, Ontario, 43 students participated in academic writing and library search workshops. This enthusiastic group honed their oral presentation skills as well as discussed and debated ‘healthcare myths.’ Concurrent to the Fall Residency, the MHM teaching team also meet to learn about innovations in online teaching, which aims to ensure the Program continues to provide the most effective online learning environment for students.

The Spring Residency coincides with the delivery of the core course, Leadership in Health Organizations. During this residency, a panel of senior level administrators share practical experience along with theories about how to best lead teams, lead self, and lead change. A recent MHM student commented, ‘The guest speakers were fantastic! They captivated the audience and provided some great information which tied in nicely with our assignment.’ The June 2018 panel consisted of executive leaders, Nikki Morris, Debra Carson, and Cathy Hecimovich, who provided strategies and reflections on leading in the current health system environment. These presentations were valuable to the 46 students who heard first-hand accounts of the challenges and successes of leading in health organizations. On behalf of the MHM Program, we thank these presenters for their time and dedication.

Another highlight in our Program is the convocation reception. In June 2018, our MHM faculty and staff celebrated with our seventh cohort of graduates during a special reception held at the Art Gallery of Hamilton. A sense of pride and accomplishment was felt as we announced the names of the 41 students who received their Master in Health Management degree. Recipients of our program-related awards were also announced: Award of Excellence (Maggie Traetto), Scholarly Paper Prize (Holly Smith), Community Contribution Award (Cameron Renwick), and Professional Achievement (Gillian Nearing).

As a Program, we feel extremely fortunate to be part of the academic journey of our students. We always look forward to hearing from our Alumni and celebrating their continuing success!

FHS Plenary Session


Scholarly papers written in 2017-2018

Experiential study project completed in 2018

Program Learning Outcomes

Can PET/CT replace MRI and Optimize Health Spending in Oncology? Assessing the Clinical and Economic Impact of PET/CT versus MRI in the evaluation of Primary and Recurrent Non-Small Cell Lung Cancer

Implementing a Province-Wide Clinical Information System in Alberta: How Will This Affect the Provincial Laboratory for Public Health (ProvLab) and the Current Laboratory Information System?

Best Practice Leadership Competencies for Effective Change Management in Island Health

Development of a Nursing Practice Tool for Effective Hepatitis C Management Among Indigenous Communities in Northern Ontario

Evaluation of Ambulatory Care Clinics: Strategies to ensure patient and staff satisfaction during times of change

Evidence-Informed Diversity Management Program

The Successful Implementation of Telemedicine: Factors and Recommendations for Ontario

Self-determination of Indigenous Healthcare in Canada: A Scoping Review

Comprehensive Analysis of Robotic-assisted Surgery in Urology: an Ontario Perspective

Cardiology Clinic Redesign: Implementing a LEAN Model

Optimizing Operating Room Efficiency Using Lean Six Sigma Methodology

Improved Efficiency When Transferring Patients from Psychiatric Emergency Services to the Inpatient Unit

Graduates of the MHM Program demonstrate the following knowledge, skills, and competencies:

• Lifelong Learning: Value, contribute to and promote knowledge for individual advancement as well as for the broader community

• Communication Skills: Compile information and express their interpretations using effective communication styles and techniques and use of related technologies

• Conceptual Skills: Identify, synthesize and analyze information in a coherent and methodical way to advance problem solving and the creation of new information

• Awareness of the Political and Healthcare Environments: Develop an awareness and appreciation of the complexities and interrelationship between the political and health care environments through appraising and critiquing information

• Organizational Behaviour and Human Resource Management: Explain strategic management and marketing principles, theoretical perspectives and practices, and apply them in the health care industry

• Financial Management: Examine and analyze financial data and related management techniques to support good financial management practices

• Research Awareness: Critically evaluate a wide range of data sources; appraise, synthesize and communicate evidence to support the creation of new knowledge or evidence to shape management decision making

• Leadership: Assess leadership styles and apply methods/skills which motivate others to excel within an ethical, supportive, and complex healthcare environment


The MHM Program saw positive growth in September 2018. We accepted our first cohort of Full-time students. These 17 students increased our enrolment numbers to its highest thus far. We continue to attract a large number of high-quality students, both domestically and internationally, due to the online learning environment and rising importance of professional programs, as well as the positive reputation of the MHM Program.

Strong growth in enrolment reflects increased demand of this respected program

Program enrollment

2010 2011 2012 2013 2014 2015 2016 2017 2018

17 students 26 students 40 students 45 students 48 students 48 students 50 students 43 students 63 studentsRe

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9

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4

Resp

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15

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25

Ontario 53

Quebec 2

Nova Scotia 3

Alberta 1

British Columbia 1

Manitoba 2

United States 1

STUDENTS FROM OUR 2018 COHORT HAIL FROM:

HISTORICAL ENROLLMENT BY COHORT

DIVERSITY WITHIN THE 2018 COHORT

63 13 males 50 females 17 full-time 46 part-time


At the 2018 convocation ceremony, several graduates were recognized for their outstanding achievements during their degree, including:

Maggie Traetto, who received the Award of Excellence, for consistently demonstrating a high level of academic achievement in health management;

Holly Smith, who received the Scholarly Paper Prize, for displaying strategic problem-solving skills, critical thinking and originality with a comprehensive and accurate command of relevant health management scholarship in her scholarly paper; and,

Gillian Nearing received the Professional Achievement Award, recognizing her career endeavours and achievements that have made a significant contribution to the area of healthcare management while applying learnings from the MHM Program

Jun Maranan Jr. was recognized for his outstanding oral presentation during the FHS Research Plenary

Cameron Renwick, who received the Community Contribution Award for providing outstanding support, leadership and involvement/service to MHM Students, the MHM Program or to McMaster University during their MHM degree.

Twice a year, the Program accepts submissions for the Presentation Award. This financial award enables students and alumni to offset costs associated with presenting course work at a conference.

Heather Blackburn (Graduate Class of 2016) was in Toronto, ON in October 2017 to present her work entitled: ‘Improving Response to Sexualized Violence: A Community Based SANE (Sexual Assault Nurse Examiner) Model in Nova Scotia.’

Grace Yeung (Graduate Class of 2018) attended the Canadian Society for the Advancement of Gynecologic Excellence in Montreal, QC. Here she presented: ‘Operating Room Utilization: A Retrospective Analysis of Perioperative Delays’ based on course work completed during her degree.

Cassie Turnbull (Graduate Class of 2017) presented work she compiled for the completion of her scholarly paper entitled: ‘Application of a Strengths-based Approach to Interprofessional Healthcare Teams in the Community: Opportunities and Challenges’ at the Canadian Conference on Positive Psychology in May 2018.

In the headlines

Students and alumni

With a total of 200 alumni and 150 current students in the MHM network, we enjoy celebrating their accomplishments. We are so proud!

AWARDS

Jun Maranan Jr., Noelle Patten, Cameron Renwick received Outstanding Achievement Awards who have made outstanding achievements, based on the opinion of their graduate program.


Melissa Merritt (Graduate Class of 2016) is Director of Operations – Sports Medicine Centre at the University of Calgary, AB.

Darlene Callan (Graduate Class of 2014) is Director of Clinical Services at Five Counties Children’s Centre in Peterborough, ON.

Karen Malenchak (Graduate Class of 2018) was promoted to Manager of Rehabilitation Physiotherapy, PAR Health Services & Clinical Education at Health Sciences Centre, Winnipeg, MB.

Noel Bennett (Graduate Class of 2016) is Director of Patient Flow, Environmental Services, Nutritional Services & Facilities at Peterborough Regional Health Centre in Ontario.

Denyse Henry (Graduate Class of 2015) was invited to serve on Ryerson University Program Advisory Council for the undergraduate and graduate MHA Community Care programs.

Kristin Kennedy McLennan (projected Graduate Class of 2019) transitioned from Director of Critical Care & Cardiology at a large hospital to Chief Nursing Executive at a small rural hospital in Leamington, ON.

Our students and alumni have also been recognized by leading health organizations, including:

Rakesh Calton (Graduate Class of 2017) received the Regent’s Award of the Canadian Chapter of the American College of Healthcare Executives (ACHE). The Regent’s Award recognizes those ACHE members in healthcare leadership positions who are committed to excellence in their service to their healthcare organizations, community volunteer groups, or the Canadian Chapter of ACHE. Award was presented in Toronto, ON.

Sarah Best (projected Graduate Class of 2019) was a recipient of this year’s Staff Award of Excellence, presented at the 2018 Lawson Impact Awards. The award was created to honour the contributions of dynamic, hardworking staff members who help advance science at Lawson Health Research Institute. https://www.lawsonresearch.ca/news/2018-staff-award-excellence-sarah-best

In many cases, MHM coursework can lead to publication. Here are a few examples:

Said Al Kindi (projected Graduate Class of 2019) published Genetic non-discrimination policy in Canada: assessing windows of opportunity for policy change in Healthcare Management Forum, October 2017.

David Ure (Graduate Class of 2017) published Depressive Symptoms in Individuals after Stroke in a Home-based Rehabilitation Setting in Neurology Research International Volume 2018.

Kyle Sue (Graduate Class of 2017) created a presentation for the Spring Residency Two Minutes Two Slides session. He wrote this up into a paper, The Science Behind ‘Man Flu’, that was published by British Medical Journal (BMJ) and went viral worldwide. It currently ranks #17 for impact of all BMJ articles ever published, and #340 of over 12 million research articles. https://www.bmj.com/content/359/bmj.j5560

In the headlines

LEADERS

NEW OPPORTUNITIES

PUBLICATIONS

The MHM degree is a highly sought after graduate program. Within one year of graduating, more than half of our graduates experience a change in job title, position, or level. We celebrate the success of our alumni and students!


Tania D’Arpino (projected Graduate Class of 2019) is now Program Manager, OR/Cysto Suites at Humber River Hospital in Ontario.

Raymond Kao (Graduate Class of 2016) is Director of Integrated Care at Mississauga Halton Local Health Integration Network in Ontario.

Jacqueline Holzmann (Graduate Class of 2014) is Executive Director Primary Health at Saskatchewan Health Authority.

Brittany Trigg (Graduate Class of 2016) is Registered Nurse in Labour & Delivery at Mount Sinai Hospital in Toronto, ON.

Ashley Georgi (projected Graduate Class of 2020) is a Consultant at Avenai providing organizations with assistance during business and IT transformation initiatives.

Brandee Pidgeon (projected Graduate Class of 2019) was promoted to Manager of the Radiation Treatment Department at the Simcoe Muskoka Regional Cancer Program in Barrie, ON.

Adrian Salonga (Graduate Class of 2017) was promoted to Director of Physiotherapy at Health Sciences Centre in Winnipeg, MB.

Chris Spearen (projected Graduate Class of 2019) moved to Acting Director of Long Term Care with York Region Paramedic and Seniors Services in Ontario.

Karen Bailey (Graduate Class of 2013) was promoted to Associate Professor at McMaster University, appointed Pediatric General Surgery Clinical Teaching Unit Director at McMaster Children’s Hospital as

of July 2018, and in Spring 2018 became Co-director of the Pediatric Committee for the Trauma Association of Canada. She presented research on Pediatric Sepsis in surgical patients at the Canadian Association of Pediatric Surgeons annual meeting in September 2018 in Toronto. Karen continues to enjoy volunteer work in Guyana.

Heather Badder (projected Graduate Class of 2019) accepted a new position as Program Manager Rehabilitation and Allied Health at Leamington District Memorial Hospital in Ontario.

Maria Rotondi (Graduate Class of 2013) has received numerous promotions during her career at Eastern Health in Newfoundland. In July she transitioned to the position of Division Manager.

Ashley Graham (Graduate Class of 2017) is Program Manager Outreach Education at the Hospital for Sick Children in Toronto, ON.

Tom Martin (Graduate Class of 2015) moved from Hamilton to Regina to accept a position with the Saskatchewan Health Authority as a Quality Improvement Specialist.

Jennifer ONeill (projected Graduate Class of 2019) was promoted to Laboratory Regulatory Compliance Specialist for Loyola University Medical Centre in Chicago, IL.

Lee Yeates (Graduate Class of 2017) started her PhD in Interdisciplinary Studies at University of British Columbia. She was awarded a Four Year Fellowship. Her PhD is building on the work initiated

in her scholarly paper, investigating “Rural primary care: The role of professional culture in collaboration between physicians and midwives in British Columbia.” She also just received her CHE designation. Additionally, Lee’s leadership work continues with the Rural Coordination Centre of BC as they create an interprofessional collaboration in rural maternity care.

Sanda Laszlo (Graduate Class of 2016) is transitioning from Senior Clinical Operations Associate with Trillium Therapeutics to Local Study Manager with Astra Zeneca.

Joshua Theodore (projected Graduate Class of 2020) has accepted a position as Patient Care Manager at Lakeridge Health in Ontario.

Congratulations to all our students, alumni and MHM faculty!


Kristin Kennedy McLennan (projected Graduate Class of 2019) is evidence that the Program positions students for success, enhances their career growth, and is highly regarded. She believes “the MHM Program teaches leaders crucial translational

knowledge that can impact and elevate a student’s personal and professional life, as well as the quality of healthcare in Canada.”

After graduating as a Registered Nurse from St. Clair College in Ontario, Kristin began her career in Texas and then Michigan. Now she is back in western Ontario having a positive impact as a senior leader at a rural hospital.

When she embarked on her MHM journey in 2016, Kristin was Operations Manager of Neurosurgery & Stroke at a large hospital in Windsor, Ontario. Here, her greatest accomplishment was the establishment of a 16-bed acute stroke unit. The District Stroke Centre for Windsor-Essex County provides leadership, development, implementation and integration of stroke care for residents throughout the Erie-St. Clair Local Health Integration Network. In her second year of the Program, she was promoted

to the position of Director of Critical Care & Cardiology. And most recently, Kristin was the successful candidate for Vice President of Patient Services & Chief Nurse Executive at Erie Shores Healthcare.

“Without the foundational learnings of the MHM Program I know that I would not have had such a swift trajectory in this part of my career. As I have overseen the development of quality initiatives and a standard model of care I have leveraged the theory of each class as a source of reference and opportunity”, she says. Kristin valued her classmate’s diversity by reaching out to fellow students for resources and guidance in their area of expertise, as well as recruiting a fellow student into a leadership position within her organization.

As Kristin wraps up her studies, she is completing a scholarly paper with the oversight of a faculty advisor. “It allowed me, as a prospective leader, the ability to reflect on a focused area of interest and integrate knowledge and experience, with the added possibility of publication.” She knows that publishing a paper can enhance her profile, lead to collaborations in her field of expertise and further her career path.

Impact story

Positioned for success

Since the MHM Program’s inception, more than 200 people have graduated. These graduates are making tremendous impact in their fields and communities, and we want to share these accomplishments with fellow classmates.

Have you been promoted? Won an award? Started a business? Published or presented research? Got married or had a child? If so, don’t be shy. Let us know. Email us or message us on LinkedIn.

[email protected] https://www.linkedin.com/groups/8330305

Stay connected

NETWORKING EVENTSave the date: Sunday June 9, 2019 for a MHM Program Networking Event at McMaster University in Hamilton ON. More details to follow.


The delivery and success of the MHM Program is only possible through the contributions of dedicated staff and faculty. In particular, the Program would like to acknowledge the efforts of those involved in teaching, namely our faculty members and teaching assistants. We would also like to thank our staff who provide critical support with regard to administration of our Program.

MHM Executive Team – *Appointment begins in July and ends in June

It takes a team to deliver a quality Program

Thank you to the MHM Program team

EXECUTIVE TEAM

STAFF

TEACHING TEAM (Sept. 2017–Aug. 2018)

Patricia Solomon Co-Director (on leave) SRS 2014 - 2018

Brenda Vrkljan Co-Director (Acting) SRS 2018 - present

Glen Randall Co-Director DSB 2017 - present

Christopher Longo Committee Member DSB 2017 - present

Kathryn Wise Committee Member SRS 2017 - present

Michelle Benjamin Program Manager

Robyn Patchett Administrative Assistant

Glen Randall HM700 Health Systems and Policy

Pat Miller (Lead) HM705 Evaluating Sources of Evidence for Management and Evaluation

Kathryn Wise HM705 Evaluating Sources of Evidence for Management and Evaluation

Andrea Cross HM705 Evaluating Sources of Evidence for Management and Evaluation

Patricia Wakefield HM706 Health Management Foundations I

Jordan Fortino HM707 Health Management Foundations II

Kathryn Wise (Lead) HM708 Leadership in Health Organizations

Deb Stewart HM708 Leadership in Health Organizations

Pat Miller HM708 Leadership in Health Organizations

Pat Miller HM730 Scholarly Paper

Christopher Longo HM731 Economic Evaluation in Healthcare

Mary Clark HM732 Strategic Writing for Healthcare Professionals

Andrea Cross HM733 Knowledge Translation in Healthcare Practice and Management

Mike Heenan HM734 Quality and Safety in Healthcare

Patty Solomon HM798 Experiential Study Course


Master of Health ManagementMcMaster University, 1400 Main St. W., IAHS 403, Hamilton, ON L8S 1C7 | 905-525-9140 ext. 27831

healthmanagement.mcmaster.ca

master of health management · the degroote school of business (dsb) and the school of...

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