The Future of Work: Mastering the Art of Managing in the Cloud

Citrix Online AsiaPac 27 July, 2011

James P. Ware, PhD Executive Director The Future of Work…unlimited

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

A Tale of Two Books

- 1 -

The Difference

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Shift Happens—Again

- 2 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Shift Happens—Again

- 3 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Today’s Agenda

Why is remote/mobile work growing so

rapidly?

What challenges does the “anywhere office”

present?

How can you keep remote employees

engaged?

What does all this mean for the future of

work?

A conversation about managing

remote teams and a distributed workforce

- 4 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Work Evolves

What “work” is

How “work”

gets done

Where “work”

gets done

What workers

do

- 5 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The “Anywhere Office” is a Reality Today

- 6 -

35%

32%

33%

“Third Places”

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Mobile Workforce is Growing Rapidly*

* “Mobile” means working away from office at least two days per week.

Source: Future of Work Demographic Projections, 2011

- 7 -

Mobile Workers as Percent of the Global Workforce

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020

16%

27%

35%

Technology Cost of space Cost of commuting Cultural values Public policy Sustainability

Old habits Management discomfort Investment costs Uncertainty about ROI Difficulty measuring impact

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Why Embrace Remote Management?

- 8 -

Cost Reduction

Liability Mitigation

Geographic Diversification

Environmental Impact

Business Continuity

Talent Attraction

Public Policy

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Some Local Examples

- 9 -

Sydney Surges to 14th-Most

Expensive City in the World

- July 13, 2011

New Ash Cloud

Grounds Flights

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Australia’s National Digital Economy Strategy*

- 10 -

"The comprehensive transition of Australia's economy and society to a digital economy is appropriately a market-led phenomenon. Maximising the benefit of the digital economy requires action by all levels of governments, industry and the community as a whole.”

Goals: • online participation by Australian

households; • online engagement by Australian

businesses and not-for-profit organisations;

• smart management of our environment and infrastructure;

• improved health and aged care; • expanded online education; • increased teleworking; • improved online government service

delivery and engagement; • greater digital engagement in regional

Australia. * As reported by iTwire.com on 31 May 2011

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Unique Aspects of “Different Places” Work

- 11 -

Fewer accidental meetings

Less face-to-face

time

More task time, less

social interaction

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation

* Adapted from a model first developed by Bob Johansen, Institute for the Future

- 12 -

Different

Same

Same Different

Place

Time

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee Engagement The Critical Ingredient Clarity of

expectations

Rewards for engagement

Inspirational leadership

Quality of peer/ subordinate relationships

Regular feedback

- 13 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members

Be a role

model

Lead Team-

building exercises

Celebrate

life events

Build a Playbook of tactics

Teach empathy

- 14 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Forming a Virtual Team Critical Team-Building Activities

- 15 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Agree on Tangible Performance Measures for Each Job . . . and Use Them

- 16 -

Why does this job exist?

How will we know it’s being done well?

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What Does All This Mean for You?

Lead

by Doing

Invest in Appropriate Technologies

Embrace Distributed Work

- 17 -

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile jim@thefutureofwork.net

- 18 -

Special thanks for background research assistance to: Laurie Aznavoorian, Geyer Ltd. Bevis England, Telework New Zealand/Australia Kate North, e-Work.com Kate Lister, Telework Research Network