mat paratransit for persons with disabilities. who is eligible ada paratransit eligible per...
Post on 28-Dec-2015
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MAT Paratransitfor Persons with Disabilities
Who is EligibleADA Paratransit Eligible per Americans with Disabilities ActPersons with disabilities who cannot ride MAT Fixed Routes independentlyThere are no age restrictions (accept for dependent children under age 7)
Types of EligibilityFully eligible permanently disabled and unable to travel independentlyConditionally eligible can take certain tripsSeasonally eligible usually anyone using a wheelchair is eligible when ice or snow is presentTemporarily eligible surgery, accident
Conditionally EligibleBased on your mobilityCompared to using MAT Fixed RouteSample conditions:Distance to bus stop of more than 1 blockTemperature below 32 or above 80Bus is not accessibleNon-route trips (needs travel training)
How to ApplyFill out an application available through the Transit OfficesProvide name of medical professional to verify disabilityNo cost for processing applicationTakes approximately three weeksMay have temporary status while processing
Special User CardWhen certified as eligible, you will receive a Special User CardValid for 3 yearsAny conditions will be printed on the cardPhone numbers to call for booking a ride are printed on the card
Cost to RideEligible Passenger$2.00 each wayGuests $2.00 each wayPersonal Care AttendantFREEChildren under age 7FREEWith Eligible PassengerCoupons Book$40 (20 rides)For cash payment, exact fare required.
Hours of ServiceMonday-Friday6 am to 10:15 pmSaturday7 am to 10:15 pmSunday7 am to 5 pmFargo residents only may ride on SundayNo Holiday Service
Where You Can TravelFargo, NDWest Fargo, NDMoorhead, MNDilworth, MNNo restrictions on trip purpose
Scheduling a RideCall Reservationist at (701) 235-4464Office hours 8 am to 4:30 pm, Monday-FridayCall from 1 day to 1 week in advanceSame days rides will be accommodated as space allowsAnswering machine on weekends and holidays for next-day service only
Schedule a RideTell Reservationist what time you need to arriveComputer assists in selecting tripsMay require arrival up to 1 hour early or lateShared ride service
Information ReadyName of each eligible passengerIf PCA or guest will accompany passengerPick-up and destination address (specify door)Time you need to arrive at destinationReturn timeIf driver assistance is required between building and busTelephone number
Subscription ReservationFor rides regularly at the same time, place and dayAutomatically books rides without callingRestricted to only 50% of rides available per Federal regulationWaiting lists establishedMust cancel for vacations, sick, etc.
Return RidesMake your return ride reservation at the same time as you reserve your pick-upCall if you will be delayed for a medical trip; however, we may not be able to accommodate return trip due to space availabilityDo NOT call if youre done early
Canceling Rides & PenaltiesMust cancel trip 2 HOURS before your pick-up timeIf < 2 hours, considered a no show and must pay for the ride4 no shows in one month results in one-week suspension from serviceExceptions Vehicle arrived more than 15 minutes lateReason for no show is due to disability2 Hours
No ShowsIf you do not show for your original pick-up, your return trip will automatically be cancelled.Call the Reservationist if you still need your return rideYou must pay for the no show ride the next time you travel with MAT Paratransit
Pick Up Procedures15 Minute WindowWhen you schedule a pick up time, the bus may arrive 15 minutes early or lateThis allows for time to load passengers, and deal with traffic congestion, trains, weather, etc.Be ready at the doorDriver will sound horn and wait 5 minutesMay request driver assistance from door to bus15 MIN.
Driver AssistanceRequest driver assistance when you book your rideDriver will come to the door and help you to the busDriver will only help through main doorBuilding must be wheelchair accessible (if passenger is in a wheelchair)Driver will help with 1 package.Guests and PCAs are expected to assist
Wheelchair SecurementsDrivers utilize a lift for loading passengers in a wheelchair4 securements attach the chair to the floorSeat belts are required on MAT ParatransitCommon wheelchairs will be accommodated
Trip DenialMay not be able to deliver to some areas due to snowCannot back the bus in and out of drivewaysMay deny a ride if passenger is disorderly or a safety threat (including under the influence of illegal drugs or alcohol)
Personal Care AttendantA PCA may be needed to assist you on the ride or at your destinationExamples: open doors, carry packages, push wheelchair, feed you, etc.Medical professional must verify need for PCAPCA rides free as a mobility aidSpecial User Card must indicate YES to PCA
Taking a GuestEach passenger can have 1 person accompany them as a guest. More guests can ride if space is available.Beginning and ending destination of the guests must be the same as the eligible passengerGuests must pay a fare to ride