Maternity ServicesComprehensive Care for You and Your Baby

Expert Care for Mothers and Babies

Holy Cross Health delivers what mothers and babies need most: sophisticated and compassionate maternity care. Our team of specially trained maternity experts is focused on helping you every step of the way. Our comprehensive services begin at the start of your pregnancy with prenatal education, and continue through labor, birth and beyond.

Each year, more than 10,000 babies are born at Holy Cross Hospital and Holy Cross Germantown Hospital. Holy Cross Hospital delivers more babies and cares for more newborns with complex medical issues than any other hospital in Maryland or the District of Columbia. That same quality of maternity services is found at Holy Cross Germantown Hospital, expanding access to the outstanding maternity commitment, skill and expertise for which Holy Cross Hospital is known.

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Holy Cross Hospital1500 Forest Glen Road Silver Spring, MD 20910301-754-7000

One of the largest hospitals in Maryland, Holy Cross Hospital has a more than

50-year history of serving the community, and offers patients all private rooms.

Comprehensive Maternity Care Available at Two Hospitals

Holy Cross Germantown Hospital19801 Observation Drive Germantown, MD 20876301-557-6000

Conveniently located off I-270, Holy Cross Germantown Hospital offers

upcounty residents high-quality care, the latest technology and private rooms.

For more information, visit HolyCrossHealth.org

Table of Contents

4 Preparing for Birth

6 Information for Your Stay

7 Safety and Security

8 Special Care for High-Risk Women and Newborns

10 Comprehensive Services Before and After Childbirth

11 Your Newborn Checklist

12 Childbirth and Parenting Education

13 Tips for Early Breast-feeding Success

14 Visitor Guidelines

15 Be Prepared Before, During and After Childbirth

16 Important Phone Numbers

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Preparing for Birth

What to Do During Pregnancy

PreregisterTwo months in advance of your expected due date, you should preregister for your baby’s birth. You can preregister

online for Holy Cross Hospital or Holy Cross Germantown Hospital at HolyCrossHealth.org, or by phone at 301-754-8300.

Preregistering will save you precious time when you are in labor.

More than 150 obstetricians are credentialed to deliver your baby at Holy Cross Hospital or Holy Cross Germantown

Hospital, and certified nurse midwives deliver at Holy Cross Germantown Hospital. To find a provider, please visit

HolyCrossHealth.org or call 301-754-8800.

Find a PediatricianChoose a pediatrician to care for your baby at least one month prior to your due date, and confirm that the pediatrician

will care for newborns. Bring with you to the hospital the name and phone number of your pediatrician and he or she will

be notified once your baby is born. To find a pediatrician, visit HolyCrossHealth.org or call 301-754-8800. If you do not

select a pediatrician, one will be assigned to you.

Plan for Your LaborCheck with your provider to find out when and how you should notify him or her when labor begins.

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Essentials• Photo Identification

• Insurance card

• Robe

• Slippers

• Six to eight pairs of maternity or loose panties

• Toiletries such as a toothbrush, toothpaste, soap,

washcloth, shampoo, brush

• Loose clothes for mom to wear home

• Clothes and a receiving blanket for baby to wear home

• Car seat — You are responsible for using a car seat that

is appropriate for the age and size of your newborn

to transport your baby home from the hospital. It is

recommended that you have the car seat or base installed

by a certified technician about one month prior to your

due date, and that you understand how to use the car

seat properly.

• The name of the pediatrician you have chosen to care for

your baby. We will notify him or her once your baby is

born.

Optional• Nursing gowns

• Nursing bras

• Hairdryer (may be used in the maternity suites)

• Camera

What the Hospital Provides During Your Stay• Nursing hospital gowns (to use while you are in the

hospital)

• Sanitary pads

• Three pairs of quick-rinse fishnet panties

• Towels

• Diapers and wipes for the baby

• Cap for the baby

What to Leave at HomeAll valuables, including personal items (money, jewelry,

documents or other articles of value) should be left at home.

Free e-Newsletter: The Parent Review

Sign up for Holy Cross Health’s free weekly email newsletter for information

tailored to the week of your pregnancy or the age of your newborn. Our

e-newsletter includes links to hospital classes and tours, announcements from

our education staff and a variety of resources.

Sign up at HolyCrossHealth.org/ParentReview.

Contact Your ProviderWhen your labor begins, notify your obstetrician or nurse

midwife.

Come to the Hospital LobbyIf you arrive to the hospital during daytime hours, enter

through the main lobby and stop at the information desk

to be directed to the third-floor Labor and Delivery unit.

If you arrive to the hospital during evening hours, you may

need to enter through the Emergency Department.

When you arrive in the unit, you will be greeted,

registered and taken into our triage area or directly to a

labor and delivery room. Leave your suitcase in the trunk

of your vehicle until you have delivered your baby and

you and your baby have settled into a private suite. Pack a

small separate bag for items you will need in labor,

such as socks.

ParkingFor current parking rates and instructions, visit

HolyCrossHealth.org. At Holy Cross Hospital, patients

and visitors who anticipate needing parking for an

extended stay can purchase discounted parking passes

from the cashier that are valid for seven days.

What to Do When Labor Begins

What to Take to the Hospital

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Information for Your Stay

A labor, delivery and recovery (LDR) room at Holy Cross Germantown Hospital

Labor and DeliveryA team of experienced childbirth professionals offers

comprehensive care in our Labor and Delivery units. Your

obstetrician, laborists (at Holy Cross Germantown Hospital),

anesthesiologists, neonatologists, registered nurses and

other health care professionals collaborate to provide the

best possible care to you and your baby.

Throughout labor and delivery, you will be in a private,

homelike labor, delivery and recovery room (LDR) complete

with cable television, a private bathroom, a sleeper sofa and

other amenities.

We support labor choices including natural childbirth,

vaginal birth after cesarean section (VBAC) and the

participation of doulas. Our experienced nurses will work

with you and your support person throughout labor and

delivery to provide as much support and assistance as

you want or need. We provide encouragement, the latest

monitoring equipment and pain management to ensure a

smooth delivery.

Our state-of-the-art units are equipped for cesarean

sections and high-risk births.

Private SuitesAfter your baby’s birth, you and your baby will be taken to a

private suite to recover in a quiet and comfortable setting.

All suites offer comfortable furniture, muted colors and

subdued lighting, as well as a private bathroom, cable

television, education and a telephone.

A registered nurse will care for you and your baby. We will

teach you about your after-delivery care, as well as breast-

feeding, bottle-feeding and basic infant care and safety.

We also perform a hearing screening, metabolic testing and

congenital congestive heart defect (CCHD) testing on all

newborns.

We encourage mothers to keep their babies with them in

their rooms. “Rooming-in” with your baby provides a great

opportunity to get to know your newborn.

We will assist you in completing the birth certificate. If

you have questions, you may call the birth registrar at

301-754-8785 at Holy Cross Hospital or 301-557-6832 at

Holy Cross Germantown Hospital.

Room ServiceAt both hospitals, you can order meals to be delivered to

your room by browsing a restaurant-style menu and calling

to place your order. Meals are available anytime from 7 a.m.

to 7 p.m. at Holy Cross Germantown Hospital, and from

7 a.m. to 6:30 p.m. at Holy Cross Hospital. Kosher and

vegetarian options are available.

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Holy Cross Hospital Holy Cross Germantown Hospital

Cafeteria Location Second floor First floor

Hours of Operation

Open daily, 6:30 a.m. to 8 p.m. Vending machines are available 24 hours a day.

Open daily, 6:30 a.m. to 7 p.m. Vending machines are available 24 hours a day.

Café Location First floor in main lobby First floor in main lobby

Hours of Operation

Open 24 hours a day, seven days a week

6:30 a.m. to 4 p.m. Monday through Friday

Use of the Television, Internet and Cellular PhonesBoth hospitals offer free wireless Internet access. Cellular phones may be used within the maternity

areas of the hospital except in the Neonatal Intensive Care Unit (NICU) at Holy Cross Hospital and

the Neonatal Unit at Holy Cross Germantown Hospital.

Cable television will be accessible via your television. You may also be assigned patient education

videos by your health care team.

Discharge at 11 a.m.Before you are discharged, your provider will see you and your baby’s pediatrician will see your

baby. They will write discharge orders for you and your baby, and your nurse will coordinate your

discharge. It is helpful for you and your baby to be settled at home as early as possible on the day of

your discharge. We ask that you make arrangements to depart the hospital by 11 a.m. Please do not

hesitate to ask your nurse any questions you may have prior to going home.

Financial ConsiderationsIf you have any financial concerns, including lack of insurance or inability to pay, please contact

our financial counselors at 301-754-7195 at Holy Cross Hospital or 301-557-6195 at Holy Cross

Germantown Hospital who can assist you. Our counselors can help you navigate the process of

applying for Medicaid for your baby.

Holy Cross Health is an owner of Maryland Physicians Care, a Medicaid Managed Care Organization

in Maryland’s HealthChoice program. HealthChoice is a program of the Maryland Department

of Health and Mental Hygiene. For more information on Maryland Physicians Care, visit

MarylandPhysiciansCare.com or call 800-953-8854.

Interpreter ServicesSign language and world language interpretation is available.

Safety and Security The safety and security of your baby

is of the utmost importance. Please

abide by the following guidelines:

• When walking in the halls or using

the bathroom, place your baby in

the rolling bassinet.

• If your baby needs to leave the

room for a procedure or test, a

nurse will explain where your baby

is going and why. Remember to ask

your nurse any questions that you

have, including when your baby

will return.

• Do not sleep while holding the

baby in your bed or in a chair.

• Place your baby on his or her back

in the bassinet to sleep. Do not

place pillows, blankets, stuffed

animals or toys in the bassinet.

• Turn on a light when moving the

baby to or from the bassinet.

• Keep your baby in your sight at all

times.

• Shut your door while you are

sleeping or resting.

Our hospitals use a state-of-the-art

infant security system. You will receive

information about the system when

you are in the Labor and Delivery

unit. All hospital staff wear photo

identification badges. The badges of

maternity staff include an orange bar.

Food for Your Visitors

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Special Care for High-Risk Women and Newborns

Most women have normal pregnancies and deliver healthy babies. But some women have a higher risk of developing a problem during pregnancy or birth. You may require special care if you have a medical condition such as hypertension or diabetes, are expecting multiple births, or become pregnant after age 35.

Our team helps expectant moms navigate their individual situation to connect with the most appropriate resources, which may be available at one or both hospitals. Holy Cross Health offers the most advanced programs and care available for pregnant women at risk for preeclampsia, premature birth, multiple births, gestational diabetes and other conditions.

Under the direction of board-certified specialists in gynecology, obstetrics, perinatology, genetics and neonatology, our highly skilled team works with women every step of the way toward a healthy pregnancy and baby.

The Neonatal Intensive Care Unit at Holy Cross Hospital

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Perinatal Diagnostic Center at Holy Cross HospitalWomen with high-risk pregnancies are referred to our Perinatal Diagnostic

Center at Holy Cross Hospital for consultation, diagnostic testing and ongoing

care in collaboration with their obstetricians. The center is operated under the

direction of a board-certified perinatologist, who is a physician with specialized

training in expectant mothers and their babies. Diagnostic services include

biophysical profiles, amniocentesis, non-stress testing, obstetric ultrasound and

genetic counseling.

High-Risk Perinatal Center & Antepartum UnitWomen who require hospitalization during pregnancy can stay in our specialized

High-Risk Perinatal Center at Holy Cross Hospital or the Antepartum unit at

Holy Cross Germantown Hospital, where they receive expert care, 24 hours a

day. The units are supported by the expertise of board-certified obstetricians/

gynecologists, perinatologists and registered nurses certified in fetal monitoring.

Obstetricians are available 24 hours a day and a diabetes nurse specialist is

available at Holy Cross Hospital.

Neonatal Intensive Care Unit (NICU) at Holy Cross HospitalHoly Cross Hospital’s Neonatal Intensive Care Unit (NICU) cares for more newborns with

complex medical issues than any other hospital in Maryland. Our 46-bed, Level III NICU

features state-of-the-art technology to care for babies who are born early or have medical

complications that require constant observation or care.

Our highly specialized team works collaboratively to provide comprehensive infant care. Our

team includes neonatologists (physicians who specialize in newborn care), neonatal nurse

practitioners, registered nurses, physical therapists, respiratory therapists, case managers,

lactation consultants and other specialists. Our team communicates with you and your

pediatrician to coordinate care and to make sure your baby has everything he or she needs

to thrive.

We encourage parents to visit their babies in the NICU frequently and participate in their

care. When parents are away from their babies, our NICVIEW system provides secure video

streaming over the Internet to bring comfort to NICU families. We support and encourage

breast-feeding and can help you begin. To ease the transition home, we offer a discharge

class, or individual education, CPR training and a support group.

Neonatal Unit at Holy Cross Germantown HospitalHoly Cross Germantown Hospital’s fully-equipped Level II Neonatal Unit is a newborn care

center for babies who are born up to two months early or who require being on a ventilator

for less than 24 hours. If a newborn requires more intensive care after the first 24 hours

following birth, parents have the option to have their baby transferred to the Holy Cross

Hospital NICU in Silver Spring.

Like all patient rooms at Holy Cross Germantown Hospital, the Neonatal Unit features all

private rooms for babies and their visiting family.

The Neonatal Unit at Holy

Cross Germantown Hospital

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Comprehensive Services Before and After Childbirth

Clinics for Patients in NeedHoly Cross Hospital’s OB/GYN clinic and Holy Cross

Germantown Hospital’s OB Clinic provide both routine

obstetrical care (prenatal and postpartum) and specialized

care for high-risk pregnancies to patients in need, regardless

of their ability to pay. For more information, call

301-754-7630 for Holy Cross Hospital and 301-557-6630

for Holy Cross Germantown Hospital.

Gestational Diabetes Education Program at Holy Cross HospitalGestational diabetes is a type of diabetes that some

women develop during pregnancy. It is one of the most

common health problems of pregnancy. Holy Cross Health’s

Gestational Diabetes Education Program at Holy Cross

Hospital offers individualized one-on-one instruction to

help you learn how to manage gestational diabetes. You

can meet with a diabetes educator who is a registered

nurse, and a dietitian, for education on why blood sugars

may become abnormally high, how to maintain a healthy

pregnancy, monitoring blood sugars, meal planning, adding

insulin to the treatment plan and what to expect after your

baby is born. Call 301-754-7449 to make an appointment.

Breast-feeding SupportBreast-feeding is a natural process that provides many

benefits to your newborn. While you are in the hospital, our

staff can help you with breast-feeding your baby.

Through a doctor’s order, Holy Cross Home Care offers

consults in your home with lactation consultants. For more

information about this service, call 301-557-HOME (4663).

Maternal and Newborn Home CareHoly Cross Home Care, a member of Trinity Health At

Home, offers home care for new moms and their newborns

through a doctor’s order. Babies who are discharged

from the NICU or Neonatal Unit often have continuing

medical needs and may require skilled nursing assistance

after they come home from the hospital. The Home Care

program also provides post-delivery home check-ups to

the newborns of moms who receive their prenatal and

postnatal care through Holy Cross Health’s OB Clinics. And

lactation consultants are available for home consults after

birth. Call 301-557-HOME (4663) for more information.

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Mother/Baby AidesOften women who are recovering from childbirth discover

that they cannot do everything for themselves like they

used to. Holy Cross Private Home Services, Corp., a licensed

residential service agency (RSA), offers mother/baby aides

to assist with hands-on baby care and household tasks

including laundry, feedings, light housework and short-term

care. You can schedule these services 24 hours a day, seven

days a week. We recommend that you make a reservation

prior to your delivery.

For more information, program fees or to schedule a mother/

baby aide, call 301-754-7780.

Pediatric Care Holy Cross Hospital and Holy Cross Germantown Hospital

both offer pediatric emergency care, and Holy Cross Hospital

offers select hospital-based pediatric services. To learn more,

visit HolyCrossHealth.org/pediatric-services.

Car Seat Rental ProgramAppropriately using a child safety seat is the best protection

you can provide to your child during transportation. Holy

Cross Health offers a KISS (Kids in Safety Seats) car seat

rental program. If you would like to rent a car seat, please

call 301-754-7158 one month prior to your delivery date to

make arrangements. Reservations must be made in advance.

For information on child passenger safety, including car seat

selection, installation and inspection, please contact the

following organizations:

• National Highway Traffic Safety Administration (NHTSA) 888-327-4236 www.safercar.gov

• Maryland Kids in Safety Seats (KISS) 800-370-SEAT (7328) MDkiss.org dhmh.kiss@maryland.gov

• Montgomery County 240-777-2222 apps.montgomerycountymd.gov/frscarseat/

• Prince George’s County 301-405-3555 http://www.umpd.umd.edu/services/ child_safety.cfm

• Birth certificate/Social security card: Contact the Maryland Division of Vital

Records at 410-764-3038 or visit

www.vsa.state.md.us. For Social Security

Card information, call the Social Security

office at 800-772-1213. For a copy of

a Proof of Birth letter or for any other

questions or concerns, call the Birth

Registrar at 301-754-8785 at Holy Cross

Hospital or 301-557-6832 at Holy Cross

Germantown Hospital.

• Add newborn to insurance: Contact

your insurance company and/or employer

to add your newborn to your insurance

plan. Please do so within a week of

discharge to avoid delays in obtaining

insurance coverage for your baby. If you

do not have insurance or need financial

assistance, please contact our Financial

Counseling office at 301-754-7195 at

Holy Cross Hospital or 301-557-6195 at

Holy Cross Germantown Hospital.

• Enroll in patient portal: MyHolyCrossHealth is an online tool

that allows you to manage your personal

health care information at any time, view

and pay your hospital bills, check test

results and more. You can enroll while in

the hospital or by calling 301-754-7363.

• Follow-up appointment with your pediatrician: Schedule this appointment

within a week of your baby’s birth, or as

suggested by your pediatrician.

• Follow-up appointment with your obstetrician: Schedule this appointment

within six weeks of your delivery, or as

directed by your obstetrician.

• To learn about our parenting classes, call 301-754-8800, visit us at

HolyCrossHealth.org or see page 12 of

this brochure.

Your Newborn Checklist

During your first days at home with your baby, here is a checklist of important actions:

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Childbirth and Parenting Education

Before Baby

Prenatal Tour of Holy Cross Hospital or Holy Cross Germantown Hospital We encourage expectant parents to take this complimentary tour about four to six weeks before the baby’s due date. Please register.

Childbirth Preparation This prepared childbirth course focuses on labor and delivery, medical routines, comfort measures and techniques, the role of the partner and more.

Childbirth — Just the Facts Designed for those who want a refresher course or cannot fit in a full series, this class covers the signs and process of labor, medical interventions, medications and pain management.

Comfort Measures for Labor Focuses on non-medical methods to cope with labor including relaxation, positioning, breathing techniques and massage. This class can be combined with Just the Facts, used as a supplement to a full prepared childbirth class, or used as a refresher class.

Becoming a new parent is a joyful experience. Still, there is a lot to learn. That is why Holy Cross Health offers classes to teach you and your family members what to expect during pregnancy, labor and delivery, as well as how to care for your newborn. Our class instructors are trained in childbirth education.

Online Childbirth Education Class An alternative for parents who cannot attend a traditional childbirth preparation class.

Cesarean Birth Provides an overview of the reasons and procedures of cesarean birth, the role of your partner, recovery and postpartum considerations.

Baby Care — Instructions for the First Weeks This course provides survival tips for baby’s first weeks, including bathing, feeding and more.

Getting Started with Breast-feeding This class will help expectant moms get off to a good start with breast-feeding.

Prenatal Exercise Designed for the expectant mother at any stage of pregnancy. Includes stretching, muscle toning and strength training, while incorporating cardiovascular work throughout.

Expectant moms participate in Holy Cross Health’s prenatal yoga class.

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In the hospital:

Babies are most alert in the first hour of birth. Start breast-feeding as soon as possible, then keep the baby with you during your hospital stay.

Hold your baby skin to skin as much as possible, which has benefits for mom and baby.

Early breast milk, called colostrum, comes in small amounts. This “liquid gold” is all your baby needs for the first few days.

Remember that breast-feeding is learned by mom and baby through practice and patience.

A good latch and comfortable positioning are important; don’t hesitate to ask a nurse or lactation consultant for assistance.

Feeding the baby every two to three hours and around the clock will increase your milk supply. Night feedings are very important.

To know that baby is getting enough, keep track of feedings and diaper changes. Baby should have no food or drink other than mother’s milk unless medically indicated.

In general, it is best to avoid giving a pacifier until breast-feeding is well established. Pacifiers may be used briefly to comfort babies during procedures. Pumping is also not recommended in the first three to four weeks unless medically indicated.

Plan ahead:

Look for sources of support and gather information from trusted websites, books, articles, videos, other moms, or take a breast-feeding class (see page 12).

1 Set up a space for nursing at home. Find ways to save time and energy as you adjust to your new life in the early weeks. Start thinking about how you will manage breast-feeding/pumping if you are returning to work or school.

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After Baby

Postnatal Fitness Combines cardio, strength and flexibility training.

Mom & Baby Yoga/Strength Includes postures, stretching, massage, relaxation and more.

Moms on the Move A Yoga/Pilates class designed for moms who want to say “bye-bye” to the baby weight.

Infant CPR (Birth to 1 year) Learn how to keep your baby safe, perform CPR and choking rescue techniques.

Child CPR (age 1 to 8 years) This three-hour class will teach you safety tips, CPR and choking rescue techniques for children ages 1 to 8 years.

Mother-to-Mother Connection A discussion group for moms with babies up to 6 months.

Breast-feeding Support Group Hosted monthly at the Holy Cross Resource Center by an outside organization.

Prenatal Yoga This multi-session course teaches breathing and relaxation techniques as well as postures for toning of muscles used during labor and delivery.

Becoming a Father This one-session course is for dads only. Hands-on baby care tips and the role of the father are covered.

Grandparents-to-Be: Discussion Group and Tour A tour and lively discussion to help you support your children with their new baby.

Sibling Class and TourA class to help siblings become big brothers and sisters. T-shirts are provided for participants. Designedfor children 3 to 10 years of age.

For a current schedule of classes and fees or to register, visit HolyCrossHealth.org or call 301-754-8800.

When you’re home:While you’re in the hospital, your baby’s weight and diapers will be monitored. When breast-feeding at home, continue to monitor your baby’s wet diapers and bowel movements to ensure he or she is getting enough milk. If there are concerns, call your doctor. And, be sure to have a follow-up visit scheduled with your baby’s pediatrician.

10 Tips for Early Breast-feeding Success

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Visitor Guidelines

TriageDuring the triage (i.e., assessment) process at Holy Cross

Hospital or Holy Cross Germantown Hospital, you may have

one visitor with you in the patient care area. Other visitors may

wait in the labor and delivery waiting area. Children under the

age of 12 are not permitted in the patient care area of triage.

Labor, Delivery and Recovery (LDR) RoomsWhen you are admitted to an LDR, you may choose to have

up to four people (12 years and older) with you for your labor

and delivery including your support person. After birth, your

support person may bring family and friends into the LDR.

We recommend 10-minute visits to allow mother and baby

privacy and rest.

Cesarean BirthExpectant mothers may designate one adult support person

to be with them for the cesarean birth and in the Post

Anesthesia Care Unit after the cesarean birth.

Private SuitesOne adult support person who is at least 18 years old may

stay overnight with the mother in the suite using our sleep

sofa or sleep chair. Your newborn’s siblings and other family

and friends may visit. Siblings and visiting children must be

accompanied by an adult, other than the recovering mother,

at all times. Siblings, regardless of age, are not permitted to

spend the night.

High-Risk Perinatal Center & Antepartum UnitAt the High-Risk Perinatal Center at Holy Cross Hospital and

the Antepartum unit at Holy Cross Germantown Hospital,

one adult support person who is at least 18 years old may

stay overnight using our sleep sofa or sleep chair. Family and

friends may visit. Visiting children under age 18 must be

accompanied by an adult, other than the patient, at all times.

Children, regardless of age, are not permitted to spend the

night.

Neonatal Intensive Care Unit (NICU) & Neonatal UnitAt the NICU at Holy Cross Hospital and the Neonatal Unit at

Holy Cross Germantown Hospital, parents are welcome to

visit anytime, except from 6:30 to 7:30 a.m. and 6:30 to 7:30

p.m. during the change in nursing shifts. Three visitors are

permitted at a time and at least one must have the matching

infant identification band. Siblings over age 4 may visit with

a parent or banded person. Siblings under age 4 may visit by

special arrangement only.

Patients benefit greatly from the support of their loved ones. That’s why Holy Cross Hospital and Holy Cross Germantown Hospital embrace visiting policies that welcome your designated support person to remain by your side.

To best meet the patient’s needs, the medical and nursing staff makes exceptions for visiting based on the patient’s condition and any seasonal or public health restrictions in place at the time. Visit HolyCrossHealth.org for up-to-date visitor guidelines.

Visiting parents and all other visitors must check in at the information desk in the main lobby. Remind your visitors to wash their hands before touching the baby.

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Be Prepared Before, During and After Childbirth

Timeline ofImportant Actions

Please complete this document and bring it with you to the hospital, along with your identification (ID) and your insurance card(s).

This checklist will help guide you through some pre- and post-delivery registration, financial and insurance requirements. Please review carefully and follow the instructions provided.

Weeks 10 – 36 of Your Pregnancy

@ Sign up for a free prenatal tour of Holy Cross Hospital or Holy Cross Germantown Hospital, and explore our affordable childbirth and parenting education classes at HolyCrossHealth.org, or by calling 301-754-8800.

@ Contact your medical insurance company or your employer’s benefit office to:

o Determine the process for adding your newborn(s) to your insurance coverage

o Notify your insurer of your pregnancy (if applicable)

o Inquire about your financial obligations to the hospital at the time of delivery, for you and your newborn(s)

Week 32 of Your Pregnancy

@ Pre-register for your baby’s birth at HolyCrossHealth.org/MaternityPreReg, or by calling 301-754-8300. This important step reduces the time you’ll spend registering at the hospital on your delivery day and helps with the insurance verification and pre-authorization process.

Before You are Discharged from the Hospital After Giving Birth

@ Be prepared to name your newborn(s) and complete both the Birth Certificate and Social Security application forms before leaving the hospital. This will save you trips to the Department of Vital Records in Baltimore and to your local Social Security administration office.

Within One Week of Your Baby’s Birth

@ Add your newborn(s) to your medical insurance plan. This step is critical to ensure coverage is obtained for your baby’s medical treatment. If medical insurance coverage isn’t obtained, the full financial obligation for medical treatments may be the responsibility of the parent(s) and/or guarantor.

Paying Your Medical BillAfter your medical services are documented, claims are submitted to your insurance company, and the final insurance payment is received, Holy Cross Health will then mail you a bill reflecting the balance you owe for medical services.

Your Information (Mother’s/Patient’s Information)

Name:

Date of Birth:

Address:

Phone:

City:

State:

Zip Code:

Mailing Address (if different than above address):

Emergency Contact Name and Phone:

Your Insurance Information

Insurance Provider:

Insurance ID Number:

Insurance Group Name and Number:

Insurance Subscriber Name:

Insurance Subscriber Date of Birth:

Insurance Subscriber Relationship to Patient:

Care Team Information

Obstetrician Name:

Obstetrician Phone:

Obstetrician Group/Practice Name:

Pediatrician Name:

Pediatrician Phone:

Pediatrician Address:

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Important Phone NumbersListing Holy Cross

HospitalHoly Cross Germantown Hospital

Holy Cross Health

Main Hospital Number/Patient Information 301-754-7000 301-557-6000

TTY 301-754-7406 301-557-7406

Childbirth and Parenting Classes and Tours 301-754-8800

Physician Referral 301-754-8800

Preregistration for Birth 301-754-8300

Financial Counseling 301-754-7195 301-557-6195

Emergency Center/Department 301-754-7500 301-557-6500

OB Clinic 301-754-7630 301-557-6630

High-Risk Perinatal Center/ Antepartum Unit

301-754-7580 301-557-6041

Labor and Delivery Unit 301-754-7591 301-557-6041

Make a Donation/ Holy Cross Health Foundation

301-557-GIVE (4483)

Maternity Suites 301-754-7570 (East) 301-754-7620 (West)

301-557-6041

Pediatric Center 301-754-7610

Neonatal Intensive Care Unit (NICU) / Neonatal Unit 301-754-7600 301-557-6600

Perinatal Diagnostic Center 301-754-7625

Car Seat Rental Program 301-754-7158

Gestational Diabetes Education Program 301-754-7449

Home Care 301-754-HOME (4663)

Private Home Services 301-754-7780

Birth Certificates/Registration 301-754-8785 301-557-6832

Maryland Division of Vital Records 410-764-3038

HolyCrossHealth.org

Holy Cross Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

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Printed in March 2020. The information contained in this brochure is subject to change at any time. Please refer to HolyCrossHealth.org for the most up-to-date information.