matrix organization model at university of minnesota
TRANSCRIPT
Matrix Organization Model at
University of Minnesota
Organization Circa 2006
Associate Vice-President and
Chief information Officer (CIO)
Academic Services Administrative Services
Customer Support and Service Delivery Technology and Network Infrastructure Enterprise Applications Systems
Assurance and Security
External Planning and Initiatives
Planning
Finance and Human Resources
Application Management (Analysis, Configuration, Development, Vendor Interaction, Build, Test)
Operations & Infrastructure / Telecom(Architecture, System Admin, Data Base, Server, Storage, Network,
Telecommunications, Data Center)
Relationship / Service-Level Management(Requirements, Governance, Externally Focused)
Service & Support(Communications, Consultation, Help, Training, Installation, Desk-top Support)
Academic Technology(Technology-Focused Pedagogical Practices, Research, Grant, Faculty
Fellowship....)
Business Office(Finance, Human Resources,
Administration, Project Management, Measurement)
Information Security(Requirements, Governance, Externally Focused)
VP/CIO Office(Distributed and Central Technology leadership)
Organization Circa 2009
Explicit recognitionof the Demand role….
… from the traditionalSupply role of IT
Separation of Resource Management from….
Initiative and operational management…
Matrix Organizational ModelRACI
(Responsibility, Accountability, Consulted & Informed)
Challenges & Benefits• Initially understanding the model
•Spans and layers
•Resource managers & evaluations
•Healthy tension
•Duplication elimination
•Scalable