Congratulations to the members below for their

achievement of long service with their Toastmasters club:

November 2011

Long service

awards

1

Structure of

Toastmasters

2

Dr Smedley said 3

Clubs celebrating

anniversaries

4

Toastmasters

Promise

5

Values and

Website info

6

New tag line 7

Inside this

issue:

District 69 covers clubs in QLD, northern NSW, NT and PNG

Welcome to the third edition of Member Matters. Congratulations to the 7

Clubs which have achieved the Smedley Award- 5 new members during the

months of August and September. The following clubs won: Broadwater,

Noosa, Southport, Gold Coat City Council, Sunnybank, Waterloo Bay and

Willows. Well done to these clubs- 10 Icebreaker and CC ribbons are theirs

as a reward. Carolyn Phillips

Matters

Name Club

25 years Bill Steentsma Ipswich

Springfield Lakes

Peter Delle Baite Burdekin

20 years Carol Adair Ipomoea

Howard Williams Caboulture

Michael Bowles Advance

Bevin Irvine Townsville

Tropic City

Nancye Eggins Mighty Clarence

15 years Marianne Steenstma Ipswich

Springfield Lakes

Donna Kildea Lennox Lightning

Evol Keane Townsville

Shirley Aldrick Caboulture

Michael Doohan Daisy Hill

Isobelle Scally Daisy Hill

Andrew Kerr Mt Gravatt

Robert McFadyen Sunshine Coast

Greg Moran Inverell

Colleen Todd Inverell

Terry Newling Mullum Magic

William Griffin Darling Downs New Member Kits 8

Page 2

Members are the foundation of

Toastmasters International 20+ members = club 4 to 6 clubs = Area 3-7 Areas = Division 4+ Divisions = District District 69 = 180+ clubs in Queensland,

northern NSW, Northern Territory, New Guinea

Region 12 consists of Australia, New Zealand, New Guinea and parts of Asia

14 Regions = the entire Toastmasters International organisation

International

Regions

Districts

Divisions

Areas

Clubs

Members

International

Regions

Districts

Divisions

Areas

Clubs

Members

November 2011

Ralph C Smedley, founder of Toastmasters International wrote

in the late 1950s: I have said often that “We learn in moments of

enjoyment”. This seems to me to describe very adequately the

theory and practice of Toastmasters.

The simple fact is that we grow or learn or work better when we

enjoy what we are doing, and this is essentially the secret of

success in Toastmasters. Our meetings are made enjoyable by a

fine, helpful fellowship, in a pleasant social atmosphere, with

activities carefully planned to give us profit “in moments of

enjoyment”.

This is why I am so insistent on program planning, so that there

may be material presented which informs and inspires while it

entertains.

The program presented at the regular meetings is the key, the

touchstone, the mainspring, of the club’s progress and success.

The program is the laboratory process, the educational method,

the training school, the stock in trade of the Toastmasters club.

Since it is so important, it should be given primary importance.

The meetings during the summer season need present no

problem of attendance if your club puts on the right kind of

programs. Make these programs attractive and so full of interest

that no man will miss one if he can help it. Good programs will

help maintain good attendance and good interest. Let’s try it this

summer. Page 22-24 Personally Speaking

“We learn in moments of enjoyment.”

Sign-Up time in Toastmasters week February 2012

These clubs are partying,

celebrating their years of long service as a Toastmasters club.

Congratulations!!

They were acknowledged at the Semi Annual Conference ear-

lier in November, receiving a banner patch.

As a way of celebrating Toastmasters Week,

13-24 February 2012, all clubs are encouraged

to hang up signs/ flyers/ banners promoting

their club and the organisation. This is a simple,

easy and affordable way to get the word out

there that the Toastmasters programs are

fabulous. Plan to put signs up in public places

during February.

If you would like a selection

of flyers to personalise for

your club, ring or email me.

Years Club

45 Dalby

25 Warwick, Calen Canefields, Eyeopener, Gympie Goal-Diggers, Noosa, Caboolture

20 WEBLEC, City Midday, Emerald and District- sus-pended, Mighty Clarence

15 Southbank, Crest, Talk of The South, Broadwater

10 Islander, King's, Time To Talk, Citec, Good Morning

5 Coolum, Morning Stars, QR

Marketing materials on offer

The Toastmaster's Promise Let’s discover the next 2 Toastmasters Promises in more detail. As a member of Toastmasters International and my club, I promise...

Marketing materials

on offer:

Bookmarks

Leaflets

Wall charts

Booklets: Master Your

Meetings or Visitors

Handbook.

Only 5 clubs have availed

themselves of this offer.

Promise Discussion

To help the club maintain the positive,

friendly environment necessary for all

members to learn and grow

Be positive and friendly.

To serve my club as an officer when

called upon to do so

There are 7 club executive positions, President, Vice- President Education, Vice- President Membership, Vice- President Public Relations, Secretary, Treasurer, Sergeant at Arms. These elected positions are held for 1 year- July to June. Each role is explained on Page 76 in the CC manual, paragraph Your Club’s Leadership.

Toastmasters International’s core values are integrity, dedication to

excellence, service to the member, and respect for the individual. These are

values worthy of a great organisation, and we believe we should incorporate

them as anchor points in every decision we make. Our core values provide us

with a means of not only guiding but also evaluating our operations, our

planning and our vision for the future.

Reflect how your club incorporates these values as anchor points in every

decision you make.

Toastmasters

celebrated its 87th

anniversary in October! Share this fact as a way to promote the longevity of this wonderful organisation.

Website info: If your club uses FreeToastHost (FTH), your website can easily be converted to the refreshed style by following the Club Website Setup Guide . If you do not use FTH, Toastmasters offers official WordPress, Google and Joomla templates for clubs. Visit toastmasters.org/freewebsites for more information. Be sure to follow the brand manual when designing your website and incorporate the logo and newly branded photography, graphic elements, colour palette and typography. Download brand resources from the brand portal at toastmasters.org/vbp.

3 New clubs chartered in the

last 2 months:

Chinchilla

Westpac Viagana

Townsville Uni

Congratulations!!

So what is Toastmasters International’s message? For many years, Toastmasters has been synonymous with public speaking. However, the powerful combination of strengthening one’s competence in communication and building leadership skills through participation in Toastmasters is what differentiates Toastmasters International from other skill-building programs. The new official Toastmasters tagline, “Where Leaders Are Made,” reflects this synergy between communication and leadership. Toastmasters training helps members build their competence in communication so they can gain the confidence to speak effectively and lead others. To achieve a consistent and clear message, the tagline “Where Leaders Are Made” should be used on your club’s promotional material, if you choose to use a tagline in your marketing efforts.

The Power of Retaining Members

The art of wowing your customers is termed “customer service”- a term that we often hear

in the retail world. You’ve probably been in a shop where you were lavished with buying

options and felt satisfied with the attention you received and your purchase. You’ll

probably recommend that shop to your friends and family.

This same concept happens in our Toastmasters clubs. When a visitor arrives in your

club you lavish them with attention and explanations about the program and benefits of

being a Toastmaster member. They become a member and tell their friends and family

about your wonderful club. They stay as a satisfied member for many years.

On average, members stay in our organisation for approx 2 years, or around the time

they achieve their CC. It is essential that members are satisfied with the customer service

they receive at your club. WOW them with attention, experiences and learning

opportunities to ensure their personal growth. Ensure the program is fun and friendly and

have your members be satisfied members for longer.

Plan to retain your members for longer by wowing them with excellent customer service.

What is the process for new members receiving their

new member kit?

New member signs Membership Application Form and pays $

VPM/ Treasurer submits form online to Toastmasters International in

California

Each Friday, a list of all members who have joined in the past week is sent to

our New Member Kit Coordinator, Tarja Kelly.

Tarja posts out all New Member Kits early in the following week to the

address that was listed on the Membership Application Form.

LGM sends a welcome email to new members alerting them to the fact that

their New Member Kit is in the mail to them.

The Toastmaster magazine is also sent to the address listed on the

Membership Application Form.

Approximately 10% of addresses are incorrect and cause issues with

delivery of New Member Kits and emails.

Please ensure that addresses, both postal and email, are correct

when the Membership Application Form is submitted. Thanks

Carolyn Phillips

Ph: 07 3374 3450 or 0403 379 183 E: carolyn_007@hotmail.com

Kevin Ryan

has been a full-time professional speaker working across

Australia and internationally for over ten years. He is Past

National President of the National Speakers Association of

Australia, National Manager of the Australian Professional

Speakers Academy and this year won NSAA’s highest

honour – the Nevin Award – for his contribution to the speaking profession. He will draw

on his extensive Toastmaster background plus what he has learned over the past ten

years speaking in Australia, New Zealand, Asia, and the UK to help you to create

humorous, engaging speeches faster than ever before.

Kevin will cover:

How to add to your Humour Confidence- hear Kevin’s Tomato

Sauce Theory

How to use advanced storytelling techniques in your

presentations

The Un – Session, where You get to choose the topic

Special Speaker Series #1

Cost: $20, includes Subway Sub lunch + tea/ coffee

Time: 10am till 2.30pm

26 November

RSVP: maryewilson@optusnet.com.au by 23 November

Venue: Wondall Heights State School Hall, 260 Wondall Rd Manly West.

Parking available in the school grounds

Check out Kevin’s website: kevinryan.com.au

Great

Value

Toastmasters- Where Leaders Are Made