mature - what we have learnt
DESCRIPTION
Presentation at Associate Partner Event in Karlsruhe, February 3, 2002TRANSCRIPT
MATUREContinuous Social Learning in Knowledge
Networks
What we have learnt
Scientific CoordinatorAndreas Schmidt
Associate Partner Meeting
Karlsruhe, February 3, 2012
http://mature-ip.eu
2MATURE - Continuous Social Learning in Knowledge Networks
Motivation
Agility of enterprises as a key success factor requires• continuous individual competence development• continuous learning of the organization and harvesting
of the employees‘ creativity and competency to act
Today‘s problems:• separation of working and learning• lack of passing on learned knowledge of individuals
within the organization• disruptions between different organizational systems• transition of emerging topics into organizational scope
is not well supported
3MATURE - Continuous Social Learning in Knowledge Networks
Main Idea
Cumbersome organizational top-down approaches to supporting learning have largely failed to deliver
Web 2.0 bottom-up approaches have motivated people to engage in informal learning and knowledge sharing activities
Why not combine the two:• how to leverage intrinsic motivation to contribute to
learning efforts• how to foster effective contribution of individual
learning activities to organizational goals and thus enable sustainable impact
4MATURE - Continuous Social Learning in Knowledge Networks
The Project
5
Four Strands of Research and Development
Empirical Strand• Ethnographically informed studies• Large-scale interview study• In-Depth study
Conceptual Strand• Knowledge Maturing Model Landscape
Technical Strand• Development of a toolbox for content, process, people,
and semantic aspects
Evaluation Strand
MATURE - Continuous Social Learning in Knowledge Networks
6MATURE - Continuous Social Learning in Knowledge Networks
Consortium
Coordinator
Research & Technology Partners
Application Partners
Associate Partner Network
plus a very
active and
engaged
associate
partner
network
plus a very
active and
engaged
associate
partner
network
Knowledge Maturing Model Landscape
9MATURE - Continuous Social Learning in Knowledge Networks
Knowledge Maturing Phase Model
10MATURE - Continuous Social Learning in Knowledge Networks
Knowledge Maturing Phase Model (2)
content
maturin
gco
ntent
maturin
g
ontologymaturing
(incl. competencies)
ontologymaturing
(incl. competencies)
processmaturingprocessmaturing
11
Knowledge Maturing Model Landscape
Knowledge Maturing Phase Model• Describing knowledge maturing
Knowledge Maturing Activities• Contributing to knowledge maturing
Knowledge Maturing Indicators• Measuring knowledge maturing
Motivational Aspects• Overcoming barriers to knowledge maturing
MATURE - Continuous Social Learning in Knowledge Networks
find
keepup-to-date
familarise
reorganisereflect
create
share
communicate
assess
restrict
em
12
KM Activities
1. Find relevant digital resources2. Embed information at individual or organisational level3. Keep up-to-date with organisation-related knowledge4. Familiarise oneself with new information5. Reorganise information at individual or organisational level6. Reflect on and refine work practices or processes
7. Create and co-develop digital resources8. Share and release digital resources9. Restrict access and protect digital resources10. Find people with particular knowledge or expertise11.Communicate with people12.Assess, verify and rate information
find
keepup-to-date
familarise
reorganisereflect
create
share
communicate
assess
restrict
em
13
KM Indicators
Purpose: Make knowledge maturing traceable
Goals• Evaluate support of knowledge maturing and reflect on
its effects (scorecard)• Assess maturity of artefacts
Based on • Automated metrics on artefacts• User activities captured in log data• Dedicated evaluation activities
MATURE - Continuous Social Learning in Knowledge Networks
MATURE - Continuous Social Learning in Knowledge Networks
15
Motivational Aspects: Analysis framework
16
Benefits of the KMM Landscape
Knowledge Maturing Model Landscape• empirically grounded• practically relevant• illustrated by real-world narratives
Usage
• Analysis instruments for consulting projects
• Conceptual basis for developing socio-technical solutions
MATURE - Continuous Social Learning in Knowledge Networks
17MATURE - Continuous Social Learning in Knowledge Networks
Designing for Knowledge Maturing
18
Vision
Create a Learning & Maturing Environment that creates learning rich workplaces
Principles
• Enable participation through easy-to-use work-integrated tools
• Align artefacts with knowledge maturity
• Design for sustained evolution
MATURE - Continuous Social Learning in Knowledge Networks
19
Iterative Approach
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Integration into the design process
21
Three interrelated solutions
Assuring Quality in Content Networks(SIMPLE)
Maturing Process Knowledge & Learning Support in Business Processes(KISSMIR)
People Tagging for Organizational Development(SOBOLEO)
MATURE - Continuous Social Learning in Knowledge Networks
Content
Semanti
csPeople
Processe
s
22
How to move on
23
Large-scale evaluation
Large-scale evaluation under way that collects experiences from longer term usage in real work environments
• at career guidance institutions with ~200 users
• at training provider for construction industry with ~70 users
• at university for student immatriculation
MATURE - Continuous Social Learning in Knowledge Networks
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Next steps
Knowledge Maturing Model Landscape• Concise and integrated description as an open book
Training & consulting offering by MATURE partners• Knowledge Maturing Model Landscape and how to apply it
for knowledge management problems in company contexts• Training courses and consulting projects
Open source model for SOBOLEO and SIMPLE• accompanying hosted services and
customization/integration or further development
MATURE - Continuous Social Learning in Knowledge Networks
25
http://knowledge-maturing.com
MATURE - Continuous Social Learning in Knowledge Networks
MATUREContinuous Social Learning in Knowledge
Networks
Scientific CoordinatorAndreas Schmidt
FZI, Germany
Administrative Coordinator
Pablo FranzoliniCIMNE, Spain
http://mature-ip.eucoordinator@mature-
ip.eu
Large-scale Integrating Project Budget: 9.5 Mio €04/2008-05/2012
27
Agenda
MATURE - Continuous Social Learning in Knowledge Networks