maximize citrix performance complementing citrix director and edgesight

PresenterBala Vaidhinathan | CTO | eG Innovations

Maximizing Citrix Performance by complementing Director/EdgeSight with eG Enterprise

Citrix Ready Technical Webinar with eG Innovations

© eG Innovations, Inc | www.eginnovations.com

Today’s Presenter

Bala VaidhinathanCTO, eG [email protected]


Agenda Citrix performance management today –

What, Who, How Extending Citrix Performance Management

with eG Enterprise Unified Performance Management –

Use Cases and Benefits Q & A Next Steps


Citrix Performance Management Today

What

Who

How


WhoWhat

Citrix Performance ManagementHow

SharefileControl

DeviceManager

CitrixPerformance Management

No longer just one tier that needs to be managed!


WhoWhat


User complaints are about the “service”, not about individual tiers.


WhoWhat


To troubleshoot user service performance issues, end-to-end visibility is required.

It is not just Citrix


WhoWhat


Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management Citrix performance management

must cover the non-Citrix tiers as well.


Who

Citrix Performance ManagementHowWhat Who

Citrix Architect• Responsible for architecture, planning, growth of Citrix environment. • Interested in evaluating performance of different technologies; Long term

bottleneck analysis, capacity planning and forecasting

• Handles day to day operations of the Citrix service• Required to detect, troubleshoot, resolve performance issues that impact the user

experience; requires views into the real-time performance of every tier

Citrix Service Manager

• Handles user complaints• Interested in quickly resolving the problem; Needs to be able to figure out quickly

who should handle a problem – network? Database? Citrix? VMware?

Helpdesk


Who

Citrix Performance ManagementHowWhat How

Citrix Director with EdgeSight

CitrixDirector/ EdgeSight

Director/EdgeSight offers visibility into Citrix XenApp, XenDesktop, Netscaler.

Capabilities for helpdesk to drill down into user sessions and view performance of desktops.


Citrix Director/EdgeSight Capabilities

Capabilities Director & EdgeSight

eG Innovations

Monitoring connection failures Yes Limited

Monitoring logon performance Yes Limited

Monitoring session activity Yes Yes

Drill down into user sessions Yes Yes

Network level visibility into HDX channels Yes No

Trend analysis of metrics Yes Yes

Monitoring server health Limited Yes

Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.)

Yes

Auto-baselining for proactive monitoring Yes

Correlating performance across tiers to identify the root-cause of problems

Yes

Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting

Yes


Profile Management

Now What If …

SharefileControl

DeviceManager

CitrixDirector/ EdgeSight

one of the other tiers is impacting the Citrix user experience. Let’s look at a quick real-world scenario ….


A Real-World Example

08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”

8:00AM

Helpdesk

We will get on it

right away!



The helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

9:00AM

Things look

normal from here

…

Citrix ServiceManager

The load is not unusually high – there are 5 active sessions.

Logon times are ok.



The server load is not too high.

9:15AM


09:15 Citrix admin is reviewing load on the XenApp servers. Nothing unusual.




Director’s availability monitoring of the

infrastructure also shows nothing wrong.

9:30AM

09:30 Basic infrastructure status checks don’t reveal problems.



Can see who is active.

9:45AMCitrix Service

Manager

09:45 User sessions show nothing abnormal with the Citrix service.


Citrix ServiceManagerA Real-World Example

Search for a specific user.

See processes that the user is running and their CPU &

memory.

View HDX channel information for the user.

10:00AM

10:00 User-by-user troubleshooting begins.


Citrix ServiceManagerA Real-World Example

Repeat this for all the users.

Scott is running a process that is taking a lot of CPU.

11:00AM

Let me kill the

process and see.

11:00 User “Scott” is running processes that take up CPU load.



08:00 Helpdesk receives a call that application access is slow

09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.

12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot.

13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators …


What Follows …

Citrix Director / EdgeSight

VMware VCOPS - Virtual

Task Manager - Windows

Event Viewer - Windows

EMC Ionix - Storage Cisco UCS Manager - Hardware

CiscoWorks - Network



08:00 Helpdesk receives a call that application access is slow

09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.

12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot.

13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators .

17:00 After hours of troubleshooting, the problem is identified in the VMware tier!

Slow

and

man

ual d

iagn

osis


Citrix Performance Management with an Intelligent Xen Dashboard


Real-World Example - Revisited

06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.

6:30AM

Helpdesk

This looks odd. Let’s get to the bottom of this before users start calling …


Triage Problems Quickly

The application that is responsible for the slow down – a samba backup

job

6:35AM

Helpdesk

Yup, the backup job is taking up resources

…


Focus on the Root-Cause, Not Effects

Without root-cause diagnosis, you have no idea where the problem lies

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

All the problems appear to be equally important.

The root-cause of the problem

The effects of the problem


The Result

06:30 The helpdesk seels an alert of a slowdown with Citrix access.

06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator.

06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening.

Citrix Performance Management Made

Rapi

d an

d au

tom

ated

di

agno

sis


Intelligent Xen Dashboard

… not like that

… but like this!

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=pkxepNCFv5CW_M&tbnid=R5iQV7_mzeykxM:&ved=0CAgQjRwwADgs&url=http://www.shutterstock.com/pic-78853534/stock-photo-compass-on-a-road-map.html&ei=OcEKUeLYPJLE0AHduID4Bw&psig=AFQjCNE9ZGji8-pA-tytlSELBR1ki7Rndg&ust=1359745722049734

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=Ku6gZ9Rc9nSpoM&tbnid=e2TDpNXfSDkkJM:&ved=0CAgQjRwwAA&url=http://www.relationalcapitalgroup.com/customer-relationships/gps-your-roadmap-to-relationships-success/&ei=JMAKUd3vC-jV0gG53IG4DA&psig=AFQjCNFy17Te8sZt6Wq4m7D4g9rilZDoMA&ust=1359745444245071


How the eG Xen Dashboard Complements Director/EdgeSight

Capabilities Director & EdgeSight

eG Xen Dashboard

Monitoring connection failures Yes Limited

Monitoring logon performance Yes Limited

Monitoring user session activity including Drilldowns Yes Yes

Network level visibility into HDX channels Yes No

Trend analysis of metrics Yes Yes

Monitoring server health Limited Yes


Yes


Correlating performance across tiers to identify the root-cause of problems

Yes


Yes

Advanced Dashboards for Troubleshooting, SLAs, Capacity Planning, HelpDesk , Exec views, etc.

Yes


End to End Performance Management

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management

Director/Edgesight with eG Enterprise gives you comprehensive coverage

End to End Performance Management

Infrastructure PerformanceUtilization levels of CPU, memory, disk, workload on each element – IOPS / Requests / Bandwidth.

Platform PerformanceConnections, resources, failed desktops, users

Service PerformanceUsers, Applications, Sessions, Incidents, Latency. End

UsersN

etw

ork

Stor

age

Infr

a Ap

ps

Virt

ual.

Des

ktop

Infrastructure Components

VirtualDesktopPlatform

Deep end-to-end performance visibility; forecasting, bottleneck analysis capability

Ability to troubleshoot virtual desktop slowness across tiers

Full visibility into operational state of the service to triage a problem


Integrating the eG Xen Dashboard with Citrix Director/EdgeSight

Citrix XenDesktopTM

Citrix Director Receiver

Virtual Delivery

Agent

Hypervisor

Client-side Network

DB

Store Front

eG EnterpriseHTTP/S

ODATA API

Server OS

Machines

Virtual Delivery

Agent

Virtual Delivery

Agent

Remote PCs

Virtual Machine

Desktop

Machines

Data

Controller

Provisioning

Services

Virtual Delivery

Agent


Integrating eG Enterprise with Director/EdgeSight


Total Citrix Performance Management Delivered

Profile Management

SharefileControl

DeviceManager

Citrix Director/ EdgeSight

Capabilities Director & EdgeSight+ eG Xen Dashboard

Monitoring connection failures Yes

Monitoring logon performance Yes

Monitoring session activity Yes

Drill down into user sessions Yes

Network level visibility into HDX channels Yes

Trend analysis of metrics Yes

Monitoring server health Yes


Yes


Correlating performance across tiers to identify the root-cause of problems Yes


Yes


Use Case – Performance Optimization

A few of the servers are handling most of

the sessions

Citrix Architect


Use Case – Successful Migration

Performance before migration

Performance after migration

XenApp 4.5 to 6.5XenApp 6.5 to 7.5

XenDesktop 5 to 7.5


Use Case – Bottleneck Analysis

Analyze which tier is the

bottleneck



Two apps taking more than 60% of memory available and choking

the system



Review how to avoid performance issues


ROI of Unified Performance Management from EdgeSight/Director & eG Enterprise

• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


About eG Innovations

eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India

Customers Over 1000 customers

Certifications

Awards & Recognition


Customer Success

http://www.chase.com/


• Citrix Ready – www.citrixready.com • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - [email protected]

eG Innovations Resources• XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial

Resources, Q & A

http://www.citrixready.com/

http://www.eginnovations.com/

mailto:[email protected]

http://www.eginnovations.com/xenapp

http://www.eginnovations.com/xendesktop

http://www.eginnovations.com/trial

maximize citrix performance complementing citrix director and edgesight

Technology

citrix xenapp

realtime performance

noncitrix tiers

citrix architect responsible

growth of citrix environment

view performance of

user sessions

user experience