maxtorhd installation

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ATA HARD DRIVE

Installation Guide

P/N: 20210100/A


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Contents

1 Getting Started . . . .. . . . . . . . . . . . . . . . . . . . . . . . . 2Handling the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 2

Operating System Requirements. . . . . . . . . . . . . . . . . . . . 3

Back Up Your Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Important Notice for Drives Larger than 137 GB . . . . . . . . 3Installing the Drive with an Ultra/ATA PCI Card. . . . . . . 3Installing the Drive in a Macintosh. . . . . . . . . . . . . . . . . . 4

2 Installing the Hard Drive . . . . . . . . . . . . . . . . . . . . 6Removing the System Cover. . . . . . . . . . . . . . . . . . . . . . 6Setting the Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Mounting the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 10

Attaching the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Configuring the System BIOS . . . . . . . . . . . . . . . . . . . . 15

3 Formatting the Hard Drive . .. . . . . . . . . . . . . . . 18Installing Hard Drive as a Boot Drive. . . . . . . . . . . . . . . 21Installing Hard Drive to Replace Existing Hard Drive . . . 23Installing Hard Drive as an Additional Hard Drive. . . . . . 23Using a Drive Larger than 137 GB . . . . . . . . . . . . . . . . . 25

4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 28Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 32Contacting Maxtor. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Getting Started 2

1Getting StartedThank you for selecting a Maxtor hard drive storage product. Thisinstallation guide will lead you through the installation of your hard drive.

The Maxtor Retail Hard Drive Kit includes the components shown inFigure 1. Your computer may need some or all of these parts tocomplete the installation. You will also need the tools shown in Figure 2on page 3 including a full version of your operating system to install thehard drive in your computer.

Handling the Hard DriveYour hard drive should be handled with care during unpacking andinstallation. Damage to hard drives is typically caused by rough handling,

shock, vibration, or electrostatic discharge (ESD). Be aware of thefollowing precautions when unpacking and handling your hard drive:

Save the packing materials in case you need to return your hard drive.

Allow the hard drive to reach room temperature before openingthe anti-static bag.

Handle the hard drive by its sides. Do not touch the circuit boardelectronics on the bottom of the hard drive.

Do not connect or disconnect any hard drive cables when thesystem is powered on.

Do not drop, jar, or bump the hard drive.

MaxBlast

Quick Start Poster(not included with all kits)

Maxtor ATAHard Drive

Mounting Screws

Figure 1. Included in this Kit

ATA InterfaceCable

This InstallationGuide

MaxBlast 3Installation CD


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3 Getting Started

Back Up Your DataProtect your data by backing up existing hard drives before installing

your new Maxtor hard drive.

Important Notice for Drives Larger than 137 GBWindows 98, Me, 2000 (before Service Pack 3), and XP (before ServicePack 1) operating systems do not properly support the full capacity of aninternal drive larger than 137 GB. See Using a Drive Larger than 137 GBon page 25for more information.

Installing the Drive with an Ultra/ATA PCI CardIf you are installing this hard dr ive with an Ultra/ATA PCI adapter card,use the ATA card documentation to install the card before installing the

hard drive. Some older systems require the use of an ATA card to fullyrecognize higher capacity hard drives.

System User Manual

Operating SystemCD and Boot Disk

Philips Screwdriver

Small Needle-Nose Pliers

Figure 2. Required Tools
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Getting Started 4

1Installing the Drive in a Macintosh

If you are installing a drive larger than 137 GB in any Mac, youmust connect the drive to a Mac-compatible Ultra ATA/133 PCIcard to access the full capacity of the drive. See Using a DriveLarger than 137 GB on page 25 for more information.

If you have a system older than the Power Mac G4, Maxtorrecommends that you attach your drive to a Mac-compatible ATA PCIcard (not included) instead of the on-board ATA controller.

For detailed information on mounting an internal drive in yourMacintosh, go to www.apple.com/support. Once you have mountedthe drive, use this guide to assist you in setting the drive jumper andattaching the ATA cable.

If you have a Power Mac G4 (Mirrored Drive Door) system, thejumpers on additional hard drives attached to the built-in ATA portsmust be set to cable select, not to master or slave.

You can format (initialize) and partition the drive using the Apple DriveSetup Utility (for Mac OS 8.6 or higher) or the Apple Disk Utility (forMac OS X). Note that on all beige Power Mac G3 systems (Desktop,Minitower, All-In-One) and some iMac models (333MHz G3 andslower), Mac OS X can only be installed on a partition that is within

the first 8 GB of the drive.


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5 Getting Started



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Installing the Hard Drive 6

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Installing the Hard DriveThis chapter describes how to physically install the hard drive in

your computer. The installation steps are as follows:

Remove the system cover.

Set the jumper.

Mount the hard drive in your computer.

Attach the cables.

Configure the BIOS (Windows-based systems only).

Removing the System Cover1. Turn your computer off.

2. Unplug your system from the electrical outlet.

3. Remove the cover from your system case. Refer to yoursystem user manual for instructions on removing the cover, orobtain the services of a qualified installation technician.

4. Attach a grounding strap or touch a metal portion ofyour computer case. This will ground you to minimize therisk of exposing the hard drive to electrostatic discharge.

Figure 3. Removing theSystem Cover


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7 Installing the Hard Drive

Setting the JumperA jumper is a small plastic piece that slides over a pair of configurationpins. (See Figure 4.) The next step in the installation process is to set the

jumper on the back of your hard drive so your system can identify the

hard drive.The following definitions describe the jumper settings:

Master.This setting can be used if you will be using the new harddrive as a primary master boot drive or a secondary master additionalstorage drive. The hard drive should be connected to the black (master)connector at the end of the ATA cable.

Slave.This setting can be used if you will be using the new hard drivefor additional storage only and is not typically used for boot devices onWindows-based systems. The hard drive should be connected to thegray (middle) connector on the ATA cable.

Cable Select.This setting is an alternate method of hard driveidentification that can be used instead of the master and slave settings.With cable select enabled, all hard drives positioned on the black(master) connector of the ATA cable will identify as master, and all harddrives positioned on the gray (middle) connector will identify as slave.

To properly configure cable select, all devices on the same ATA cablemust use the cable select jumper setting and be connected with a 40-pinUltra ATA cable like the one included. Before installing a new harddrive, Maxtor recommends that you check to see if any device currently

Figure 4. A Jumper


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attached to the ATA cable you wish to use is configured as cable select.You may need to consult the documentation for this device or itsmanufacturer for jumper configuration information.

Older systems that do not support Ultra ATA/66 speeds or are dated prior

to November 1998 may not be able to use the cable select jumper option.If you are uncertain whether your system can use the cable select option,use the master/slave settings instead.

Determining the Correct Jumper Setting

The correct jumper setting for your hard drive depends on your currentsystem configuration and how you want to use the new hard drive.The recommended jumper settings below will work on many, but notall, systems. See Typical ATA Device Configurations on page 13for

other common scenarios. If you are building a new system, use the cable select setting on all

ATA devices to make it easier to configure your system.

If you have an existing system, check the jumper settings on yourcurrent boot drive and your CD-ROM drive. If these drives areusing master/slave jumper settings, use the master/slave jumper set-tings on your new hard drive. If your current boot drive and CD-ROM drive are using the cable select setting, use cable select on the

new hard drive.Figure 5. Common

Jumper Blocks

Determine the jumper style andsettin gs using Figure 6 on page9 or the diagram on the drive

Style A1 Style A2

Style B or C


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Internal CD-ROM, DVD, Zip, and Jaz drives with an ATA interface areknown as ATAPI-compliant devices. If the new hard drive is beingattached to a cable to which an ATAPI drive is already attached, youshould configure the hard drive as master and the ATAPI device as slaveOR both devices as cable select, with the ATAPI device attached to thegray connector on the ATA cable. To avoid potential issues with hard

drive detection and performance, Maxtor does not recommend attaching ahard drive as a slave on the same cable as an ATAPI device. (For cableconfiguration, see Existing System with Single ATAPI (CD/DVD/Zip)Drive and Previously Installed Additional Storage Device on page 14.)

Placing the JumperMost hard drives come preconfigured with one jumper in the cableselect or master position. To reconfigure the jumper setting, do thefollowing:

1. After removing the drive from its anti-static bag, match thejumper block on the rear of the drive to one of the jumperblock styles shown in Figure 6.

2. Configure the drive as master, slave, or cable select (CS) byusing pliers to move the jumper into the appropriateposition on the jumper block shown in Figure 6.

If you are unable to match your drive jumper block to one of the styles

shown, refer to the jumper settings diagram on the drive label.

Style A1(Includes

DiamondMax 16)

Style B(Includes DiamondMaxPlus 8 and Fireball 3)

Style C(Models D740X-6L

and D540X-4K)

CableSelect

Slave

Master

CableSelect

Slave

Master

Cylinder

LimitationJumper (CLJ)

Style A2(Includes

DiamondMax Plus 9)

Figure 6.Jumper Block Positions


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Mounting the Hard DriveBefore mounting the hard drive in your system, you need to determinewhether you are installing the hard drive in a 3.5-inch or 5.25-inchdevice bay. If you are unable to locate an available device bay in yourcomputer, please consult your system user manual.

3.5-inch Device Bay Installation

Many systems have an available 3.5-inch bay located adjacent to thefloppy drive.

Mount the hard drive in the 3.5-inch bay using the screwsprovided. See Figure 7.

Some systems may not have enough room to plug in the cables after the

hard drive is mounted. You may need to attach the ATA and powersupply cables first.

5.25-inch Device Bay Installation

When installing the hard drive in a 5.25-inch bay (such as where CD-ROM drives are typically installed), you first need to attach mountingbrackets (not included) to the hard drive. Mounting brackets areincluded in the Maxtor Hard Drive Mounting Kit, sold separately atwww.maxstore.com or at your local computer hardware store.

1. Attach the mounting brackets to the hard drive using thescrews included with this kit. See Figure 8 for details.

Figure 7. Typical 3.5-inchDevice Bay Installation

Figure 8. Mounting the Bracketson the Hard Drive


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2. Tighten the screws securely. Be sure you do not over-tightenthe screws as this will strip the threads in the drive's housing.

3. Once you have attached the brackets to the hard drive,mount the hard drive in the 5.25-inch bay using the screws

provided with the mounting brackets. Mount the hard drive asclose to the bottom of the device bay as possible with the labelfacing up.

Attaching the CablesAn Ultra ATA cable no longer than 18 inches is recommended for allUDMA-capable hard drives and is required for hard drives configured ascable select. Maxtor strongly recommends using the Ultra ATAcable included in this package for maximum compatibility.

The connectors on the ATA cable and power cable are keyed to preventimproper connection to the hard drive.

When connecting the power or ATA cable, push the connector straightinto its socket. Do not rock the connector into place, as this can damagethe hard drive or the system.

1. Locate an available ATA connector on the motherboard oran installed ATA PCI adapter card. If you are unable to locate

this connector, consult the user manual for your system or ATAadapter card.

Power SupplyCable

ATA InterfaceCable

Slave (Gray)

Master(Black)

Motherboardor PCI (Blue)

Figure 9. Connecting the Cables


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2. Plug the blue connector on the provided Ultra ATA cablestraight into the ATA connector on your motherboard orATA adapter card. The correct orientation of the cable connectorcan be found by matching the key notch on one side of the cableconnector with the corresponding groove in the ATA connector.

3. If the hard drive has been configured as a master, plug theblack cable connector into the ATA connector on the rear of thehard drive. If the hard drive has been configured as a slave,plug the gray cable connector into the ATA connector on the harddrive. If the hard drive has been configured as cable select and willbe used as the boot drive, plug the black cable connector into theATA connector on the hard drive. If the hard drive has beenconfigured as cable select and will be used as additional storage only,

plug either the black or gray cable connector into the ATAconnector on the hard drive.

4. Connect the power cable to the hard drive.

5. If you are attaching a second device to the same ATA cable,plug the ATA and power connectors into this device.


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Typical ATA Device Configurations

Most systems are capable of holding four ATA/IDE devices, twodevices on the primary cable and two devices on the secondary cable orport. Typical configurations are as follows:

New System or Failed Boot Drive(See Installing a New Boot Drive (Windows 98, Me) on page 19.)

Cable Position Device

Primary Master, 0: Boot Drive (New Maxtor Drive)Primary Slave, 1: No DeviceSecondary Master, 0: CD-ROMSecondary Slave, 1: No Device

Existing System with Single ATAPI (CD/DVD/Zip) Drive

(See Figure 10 and Installing an Additional Storage Drive orReplacement Boot Drive (Windows 98, Me, 2000, XP) on page 23.)


Primary Master, 0: Boot DrivePrimary Slave, 1: Additional Storage Drive (New Maxtor Drive)Secondary Master, 0: CD-ROMSecondary Slave, 1: No Device

Primary Master, 0

Primary

Figure 10. TypicalDevice Configuration

(Boot Drive)

Primary Slave, 1(Additional

Storage)

ConnectionMotherboard

Secondary

ConnectionMotherboard

Secondary Master,

Secondary Slave, 1(Open)

0 (CD-ROM)
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Existing System with Two ATAPI (CD/DVD/Zip) Drives



Primary Master, 0: Boot DrivePrimary Slave, 1: Additional Storage Drive (New Maxtor Drive)Secondary Master, 0: CD-ROMSecondary Slave, 1: CD-ROM or DVD

Existing System with Single ATAPI (CD/DVD/Zip) Drive and

Previously Installed Additional Storage Device



Primary Master, 0: Boot DrivePrimary Slave, 1: Additional Storage Drive (Previously Installed)Secondary Master, 0: Additional Storage Drive (New Maxtor Drive)Secondary Slave, 1: CD-ROM or DVD
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Configuring the System BIOSBefore partitioning and formatting your hard drive, you must tell thesystem what type of hardware you are using. This is referred to asconfiguring the system BIOS. Your computer system provides an initialsetup utility (CMOS Setup) for this purpose. Some systems may havethe BIOS already set to auto-detect a hard drive after connecting thecables, thus eliminating the need to enter the Setup utility. If this is thecase, the new Maxtor hard drive will be identified on the screen as thesystem boots. You can then proceed with the instructions forFormatting the Hard Drive on page 18.

Every system BIOS is different. The instructions supplied in this sectionare not meant to be followed word for word, but are provided as aguideline. Refer to your system manual for specific information about

your system BIOS.1. Turn on the monitor.

2. Power on the system and look for an on-screen messageindicating which function key to press to enter Setup. Thefunction keys used for entering BIOS setup vary betweenmanufacturers. Some of the more common function key messages thatwill appear include Press DEL to enter SETUP, F2 = SETUP,orPress F1 to enter SETUP. See Figure 11 for an example.

On some newer systems, the function key message for enteringCMOS Setup disappears before you get a chance to read the screen.Also, some monitors are slow to display text when powering up

Figure 11. Typical BIOSSetup Message


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the system, so you may need to restart your computer to read themessage. To make it easier to read the function key message:

a. Press the Pause/Break key after the memory count topause the system boot.The Pause/Break key is usually located

in the upper right corner of your keyboard (seeFigure 12). Pausing the boot will give you time to locate thefunction key message.

b. Press the Enter key to resume system boot.

3. Immediately after the function key message appears, pressthe indicated key to enter Setup. Within the BIOS Setuputility, navigation is limited to keyboard commands. The activefunction keys are usually Esc, Tab, Page Up, Page Down, Enter, +,

-, spacebar, number, and arrow keys. The BIOS Setup utilityusually has keyboard instructions located somewhere on the screen.

4. Upon entering Setup, highlight the auto-detect IDE/HDDhard drives option (if displayed) and press Enter. This willallow the system to automatically detect the devices on yourprimary and secondary ATA channels.

Some BIOS Setup utilities do not have an auto-detect option on thefirst page. In this case, choose the Standard CMOS option to detectthe hard drive.

Figure 12. Pause/Break Keyon a Keyboard


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5. After the hard drives are detected, save the settings.

If you are unable to locate the function key message to enter CMOSSetup or are experiencing difficulty with hard drive detection in theBIOS, refer to your system manual or contact your system manufacturer.

6. Exit Setup and power off the system.


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Formatting the Hard Drive 18

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Formatting the Hard DriveThis chapter describes how to format and partition your new hard driveusing the MaxBlast software on a Windows system. Maxtor stronglyrecommends that all Windows customers use the MaxBlast installation

software, rather than FDISK or the Windows Disk Management tool,to partition and format the hard drive.

Choose from one of the following typical hard driveinstallation options:

New system with boot drive installation or replacing a failed bootdrive in an existing system. Depending on which operating system

you wish to install, see Installing a New Boot Drive (Windows 98,Me) on page 19, or Installing a New Boot Drive (Windows

2000, XP) on page 21. Existing system with original boot drive and you want to copy all

your data to the new hard drive to use it as a boot drive. SeeInstalling an Additional Storage Drive or Replacement Boot Drive(Windows 98, Me, 2000, XP) on page 23.

Existing system with original boot drive and you want to use yournew hard drive as additional storage only. See Installing an Addi-tional Storage Drive or Replacement Boot Drive (Windows 98,Me, 2000, XP) on page 23.

Drives Larger than 137 GB:To avoiddata loss, do not create partitionslarger than 137 GB on your driveunless it is attached to an Ultra ATA/133 PCI card or your system iscapable of properly accessing the fullcapacity of drives larger than 137 GB.See Using a Drive Larger than 137GB on page 25 for more information.


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19 Formatting the Hard Drive

Installing a New Boot Drive (Windows 98, Me)This section provides instructions for installing the hard drive in a newsystem as the boot drive or for replacing a failed boot drive in anexisting system using the DOS version of MaxBlast. If your existingWindows boot drive is working properly, Maxtor recommends using

the Windows version of MaxBlast instead.

1. Insert the MaxBlast 3 CD in the CD-ROM drive and restartthe system.

2. When MaxBlast 3 asks if you would like to prepare the drivefor use in your system, click Yes.

3. Select your operating system, then choose easy installationand allow MaxBlast 3 to partition and format the driveusing the standard partitions option.Your hard drive isautomatically partitioned to the largest capacity by default. The harddrive is assigned a single drive letter if installing Windows 98 ornewer operating system.

4. When finished partitioning and formatting the hard drive, eject allCDs or floppy disks and restart the system.

The DOS version of MaxBlast does notcurrently support USB mouse orkeyboard input unless supported byyour system BIOS. If you have a USBkeyboard and/or mouse, you may needto connect a PS/2 mouse or keyboardto your system temporarily to navigatethrough the program. MaxBlast forDOS can be operated from thekeyboard using the Tab, Enter/Return,and arrow keys.

To boot from the MaxBlast CD, youmay need to change the bootsequence or boot order settings inyour system BIOS to "Floppy >CDROM > IDE-0" or "A, CDROM, C."Depending on your BIOS type (AMI,

Award, Phoenix), the boot sequencesettings may be located on the mainsetup screen or under the BIOSFEATURES SETUP or ADVANCEDCMOS SETUP menus.

If your system cannot boot from a CD,you can create a bootable MaxBlastdiskette by inserting the MaxBlast CDinto a system running Windows andchoosing Create MaxBlast Installation

Diskette from the menu. If you havedual optical (CD/DVD) drives, trybooting from the other optical drive.


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5. If your system boots to a message:No OS foundInsert the OS setup disk, then press any key.

a) Insert your Windows 98 or Me system boot disk intothe floppy drive and press any key on the keyboard.

b) Proceed to the next step.

If your system boots to a blue banner: (See Figure 13)a) Press the spacebar on the keyboard, insert your

Windows 98 or Me system boot diskette, then and press thespacebar again.


6. When prompted to start the computer with CD-ROMsupport, select this option so that Windows will load theCD-ROM driver.

After the system boot disk finishes loading, you should see the A:\prompt. Above the prompt, you should also see a line saying DriveX: = Driver MSCD001 unit 0 where Xis the drive letter assigned tothe CD-ROM drive. Depending on how many devices areconnected to the ATA/IDE cables, the assigned CD-ROM dr iveletter could be E, F, G, etc.

7. Note the CD-ROM drive letter, and insert your WindowsCD in the CD-ROM drive.

Press spacebar to boot from diskette orPress C to boot from CD-ROM

Figure 13. Maxtor Banner


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8. At the A:\ prompt, type X: (where Xis the CD-ROM driveletter) and press Enter.

9. At the X:\ prompt, type SETUP and press Enter. Followthe onscreen instructions to install Windows.

Installing a New Boot Drive (Windows 2000, XP)This section provide instructions for installing the hard drive in a newsystem as the boot drive or for replacing a failed boot drive in anexisting system using the DOS version of MaxBlast. If your existingWindows boot drive is working properly, Maxtor recommends usingthe Windows version of MaxBlast instead.

To install Windows 2000 or XP from CD-ROM

1. Insert the MaxBlast 3 CD in the CD-ROM drive and rebootyour system.

2. When MaxBlast 3 asks if you would like to prepare the drivefor use on your system, click yes.

3. Select your operating system, then choose easy installationand allow MaxBlast to partition and format the drive usingstandard partitions.Your hard drive is automatically partitioned

to the largest capacity by default. The hard drive is assigned a singledrive letter if installing Windows 2000 or XP.

The DOS version of MaxBlast does notcurrently support USB mouse orkeyboard input unless supported byyour system BIOS. If you have a USBkeyboard and/or mouse, you may needto connect a PS/2 mouse or keyboardto your system temporarily to navigatethrough the program. MaxBlast forDOS can be operated from thekeyboard using the Tab, Enter/Return,and arrow keys.

To boot from the MaxBlast CD, youmay need to change the boot sequenceor boot order settings in your systemBIOS to "Floppy > CDROM > IDE-0" or"A, CDROM, C." Depending on yourBIOS type (AMI, Award, Phoenix), the

boot sequence settings may be locatedon the main setup screen or under theBIOS FEATURES SETUP orADVANCED CMOS SETUP menus.

If your system cannot boot from a CD,you can create a bootable MaxBlastdiskette by inserting the MaxBlast CDinto a system running Windows andchoosing Create MaxBlast Installation

Diskette from the menu. If you havedual optical (CD/DVD) drives, trybooting from the other optical drive.


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4. When MaxBlast is finished formatting the hard drive, removethe CD from the CD-ROM drive and restart the system.

If you are using Windows 2000 or XP, see Using a Drive Larger than137 GB on page 25 to avoid potential dataloss. Failure to install thecorrect service pack and the EnableBigLBA registry patch will cause

data loss when accessing the drive beyond 137 GB.

5. If your system boots to a message:NTLDR is missingPress Ctrl+Alt+Del to restart

a) Insert your Windows 2000 or XP CD into the CD-ROMdrive, and restart your computer.

b) Proceed to the next step.If your system boots to a blue banner: (See Figure 14)

a) Press the C key, insert your Windows 2000 or XP CDinto the CD-ROM drive, and press the spacebar.


6. When prompted to press any key to boot from theWindows CD, press the spacebar and follow the on-screenprompts to install the operating system. If you have troublebooting to the Windows XP CD, see Maxtor Knowledge BaseArticle #855 at www.maxtorkb.com.

Press spacebar to boot from diskette orPress C to boot from CD-ROM

Figure 14. Maxtor Banner

When installing Windows 2000 or XPon a drive that has been formatted withMaxBlast 3, the Windows installer willinform you that there is an existingpartition on the drive. Choose to leavethe file system intact and continue withthe Windows installation.


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Installing an Additional Storage Drive orReplacement Boot Drive (Windows 98, Me,2000, XP)This section provides instructions for installing the hard drive in an

existing system as additional storage or as a replacement for a currentlyfunctioning boot drive. Depending on your preference, you can use theWindows or DOS version of MaxBlast.

1. Choose one of the following options:

From the Windows desktop, insert the MaxBlast 3 CDin the CD-ROM drive, and choose to install the Max-Blast software for Windows.

Boot your system from the MaxBlast CD and chooseSetup Your Hard Disk.You may need to change yourBIOS settings to boot from the CD. See page 19for details.

2. When the MaxBlast 3 program starts, follow the on-screenprompts to step through the installation process. Choosewhether to install the drive as additional storage or as a newboot drive.

3. Depending on your selection, do one of the following:

a. Additional storage install: After the drive has been set upas additional storage, double-click the My Computericon. A new drive letter and icon should appear.


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This new drive is now ready to use, and you do not need tocomplete any further steps.

b. Boot drive install: When MaxBlast is finished copyingdata to your new boot drive, remove any CDs or

floppies, and perform a normal shutdown. Continue tothe next step.

4. Unplug the ATA cable from both the new and old drives.Plug the black connector (master) on the ATA cable intothe new boot drive. Plug the grey connector (slave) into theold drive.

5. Unless you are using the cable select jumper setting on bothdrives, you will need to change the jumper settings on both

drives. The new boot drive should be configured as master, and theold drive should be configured as slave.

6. Power the system on. At the Windows desktop, double-click the My Computer icon.The newly installed boot drivewill appear as drive letter C. The old hard drive can now be used foradditional storage.

Switching the hard drives mayrequire changing the jumper settingsbefore reattaching the cables. To lookup the jumper settings for Maxtorhard drives, see Figure 6 on page 9.For other manufacturers hard drives,use the Hard Disk Information featureof the MaxBlast software or visit themanufacturers web site.


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Using a Drive Larger than 137 GBTo properly access the full capacity of a drive larger than 137 GB, youmust install one of the 137 GB solutions described below. Formatting adrive past the 137 GB barrier on systems without an installed 137 GBsolution will result in data loss.

Ultra ATA/133 PCI Card Solutions

If your Maxtor hard drive came bundled with an Ultra ATA/133 PCIcard, or you have an installed an Ultra ATA/133 PCI card, you cansafely install and use your drive with the card on Windows 98SE, Me,2000, and XP. Note that ATA/100, 66, and 33 PCI cards do notsupport drives larger than 137 GB unless specifically noted by themanufacturer. Additionally, some system BIOSes do not supportbooting to drives attached to an ATA card, so that you may only beable to use this drive as additional storage and not as the boot drive.

If your are interested in adding an Ultra ATA/133 card to your system,Maxtor recommends using the Maxtor Ultra ATA/133 PCI AdapterCard which is fully compatible with all Maxtor ATA drive capacities.The Maxtor Ultra ATA/133 PCI Adapter Card is available fromwww.maxtorstore.com or from your local computer retailer.

Operating System Solutions

The Windows operating systems that natively support the full capacityof drives larger than 137 GB are:

Windows XP Home, Service Pack 1 (SP1) and higher

Windows 98/Me Note:Some toolsbuilt into Windows 98/ME, such asScandisk and Defrag, do not functionproperly on hard drive partitionslarger than 137 GB. Third-party

utilities such as Norton Utilities 2002can be used to replace thefunctionality of Scandisk and Defragfor partitions larger than 137 GB.

Macintosh Note:Mac systemsrequire a Mac-compatible Ultra ATA/133 PCI card (not included) to accessthe full capacity of a drive larger than137 GB. Mac-compatible ATA/133cards are available from Sonnet(www.sonnettech.com), Miglia(www.miglia.com), and ACARD(www.acard.com).


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Windows XP Professional, SP1 and higher

Windows 2000 Professional, SP3 and higher

Windows 2000 Server, SP3 and higher

The latest Service Pack from Microsoft must be installed on your

system, them patched by the MaxBlast application to ensure full supportfor large drives. To download the latest Service Pack for Windows XPor 2000, visit http://www.windowsupdate.microsoft.com.

Once you have installed the latest Service Pack, you must also installand run the Windows version of MaxBlast to enable complete supportof larger drives. Open the MaxBlast application and select the Set Up

Your Hard Disk Option. MaxBlast checks for the existence ofWindows 2000 SP3 or XP SP1 and installs the EnableBigLBA (Logical

Block Addressing) patch into the Windows Registry. Windows shouldnow be able to properly support partitions larger than 137 GB createdin MaxBlast.

Installing the latest Service Pack without subsequently running the Set UpYour Hard Disk Option in the MaxBlast application will not fully enablelarge drive support and may lead to data loss.

If you do not have one of the operating systems listed above, Maxtorrecommends that you upgrade your operating system or try one of thesolutions listed below.


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Chipset Solutions for Windows 98SE, Me, 2000 and XP

Intel 8xx Series Chipsets:Intel offers drivers to support the fullcapacity of drives larger than 137 GB on motherboards equipped withthe Intel 810, 810E, 810E2, 815, 815, 815E, 815EP, 815P, 820, 820E,830M, 830MP, 830MG, 840, 845, 850, or 860 chipset. The Intel

Application Accelerator is compatible with Windows 98SE, Me, 2000,and XP operating systems. The latest version of the driver can bedownloaded from www.intel.com/support/chipsets/iaa/. If you are notsure what kind of chipset your motherboard has, contact your system ormotherboard manufacturer.

If you are building a new system, you can use a bootable MaxBlast CDor diskette to partition and format large drives to their full capacity.Choose the Set Up Your Hard Disk button from the Main Menu,

then select the Advanced Installation option during the install. Afterthe drive has been partitioned and formatted, you can install Windowsonto your system. Once Windows has been successfully installed, youshould immediately download and install the Intel ApplicationAccelerator before putting your system into regular use.

Other Chipsets:Some motherboards and PCI ATA cards equippedwith VIA, SiS, ALi, HighPoint, and Promise chipsets may have driversor updates that will allow you to access the full capacity of a drive larger

than 137 GB, so contact your chipset, system, or motherboardmanufacturer to see if they have drivers available for your operatingsystem. If not, Maxtor recommends that you purchase a Maxtor UltraATA/133 PCI Adapter Card, available from www.maxtorstore.com or

your local computer retailer.


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Getting Help 28

4

Getting HelpThis section provides troubleshooting tips and answers frequently asked questions about installing a hard drive.

You can access the Maxtor Knowledge Base or contact Technical Support at www.maxtorkb.com.

Installation TroubleshootingWhy does my system freeze during the boot process?Why does the full capacity of my hard drive not show after I install it?

If the system freezes during the boot process after installing the drive, you may have a jumper conflict withanother device on the ATA cable. Make sure one device is configured as master and the other as slave (if youare using master/slave settings), or that both devices are set to cable select (if your system supports cable select).

If your system still freezes during the boot process or if the full capacity of the hard drive does not appear, thedrive may be affected by a BIOS capacity barrier. If so, do the following:

a. Turn the system off. Disconnect the hard drive and any other attached device from the ATAcable. Disconnect the power cable from these devices.

b. Confirm that the jumper and cables are set up properly.

c. Install a jumper on the cylinder limitation jumper (CLJ) position on the jumper block on therear of the drive (see Figure 6. Jumper Block Positions on page 9). If the drive is currentlyconfigured as master or cable select, you may need to purchase an additional jumper from your localcomputer retailer.

d. Reconnect the ATA and power cable to the hard drive. To make it easier to locate the source of theissue, do not re-connect any other device on the same ATA cable as the hard drive.
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29 Getting Help

e. Restart the system.

If the BIOS was set to Auto-Detect and the hard drive is detected without hanging the system, follow theinstructions in Formatting the Hard Drive on page 18.

Award BIOS version 4.51PG has a known 32 GB capacity limitation. Setting the Cylinder Limitation Jumper and using

the MaxBlast 3 software may not allow you to work around this limitation. Contact your system or motherboardmanufacturer for a BIOS update that may resolve this issue. Another way to overcome the BIOS limitation is to install anUltra ATA PCI card like the Maxtor Ultra ATA/133 PCI Adapter Card.

If the system still hangs, you can use the MaxBlast 3 software to set the drive size.

a. Power the system off and disconnect the ATA and power cables from the hard drive.

b. Confirm that the jumper and cables are set up properly.

c. Restart the system and enter the BIOS Setup utility.

d. Set the BIOS parameters for the drive from Auto-Detect to None.

e. Save the settings, exit Setup, and power the system off.

f. Reconnect the drives power and ATA cables, power the system on and insert theMaxBlast 3 CD or diskette.

g. When the system boots to the MaxBlast 3 program, choose the Utilities option and choose SetDrive Size.

h. Enter 41286768 in the suggested capacity window, then click Next. After MaxBlast 3 sets thedrive size, exit MaxBlast, restart your system and enter the BIOS setup utility.


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Getting Help 30

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i. Set the BIOS parameters for the drive from None to Auto-Detect.

j. Save the settings, exit Setup, and restart your system.

k. Boot the system using the MaxBlast CD or diskette and run the normal installation. Whenfinished partitioning and formatting the hard drive, follow the instructions to install Windows.

If the system still hangs, try the user-definable option in the BIOS Setup utility as follows:

a. Power the system off and disconnect the ATA and power cables from the hard drive.

b. Restart the system and enter the BIOS Setup utility.

c. Set the BIOS parameters to a User Definable Type with 1024 cylinders, 16 heads, 63 sectors.

d. Set LBA to Normal or Standard.

e. Ignore the Write Pre Comp (WpCom) and Landing Zone (LZ) settings; they can be set to zero.f. Save the settings, exit Setup, and power the system off.

g. Reconnect the power and ATA cables, and power the system on.

If the system no longer freezes while booting, continue to Formatting the Hard Drive on page 18 to set upyour drive.

If the instructions above did not solve the issue, contact your motherboard manufacturer for a BIOS upgradeor purchase a Maxtor Ultra ATA/133 PCI Adapter Card.


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31 Getting Help

Why is the system unable to detect my newly installed Maxtor hard drive?Check for the following:

The hard drive is not physically installed correctly. Check the cables to verify that they are fully seated onboth the hard drive and the motherboard. Verify that the hard drive is spinning after powering the system onand that you have an adequate power supply for all of your devices.

The hard drive is not auto-detected in the BIOS Setup. Re-enter the BIOS Setup and try to auto-detect thehard drive again.

The hard drive is not partitioned and formatted. Follow the instructions in Formatting the Hard Drive onpage 18to partition and format the hard drive with the MaxBlast 3 software.

The hard drive is attached in the wrong position on the ATA cable. If you have attached the hard drive as aslave on the same cable as a CD-ROM or DVD device, remove that device and install the hard drive as mas-ter. If the hard drive is now detected, add the CD-ROM or DVD device as a slave on the same cable orattach the device to a separate ATA cable.

A conflict has occurred with another device in the system. Verify the jumper settings on each device attachedto the ATA cable, and try reversing the order of the devices on the cable. Try installing the devices on sepa-rate cables, setting each as a Master device. Try the new hard drive alone as the only ATA device attached tothe system.


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Getting Help 32

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Frequently Asked QuestionsThis section contains some answers to questions frequently asked by our customers.

What is a BIOS Capacity Barrier?

The BIOS capacity barrier is the computers inability to recognise hard drive capacities larger than allowed by the

hard-coded programming contained in your system BIOS. For example, your system BIOS might only becapable of understanding a hard drive capacity of up to 32 GB. If you then attempt to install and auto-detect a40 GB hard drive, the system will freeze because the BIOS is not capable of understanding the capacity reportedby the hard drive. On many systems, the cylinder limitation jumper setting on the hard drive and the DynamicDrive Overlay (DDO), which is a feature of the MaxBlast 3 installation software, can be used together to addressBIOS capacity limitations. Other systems may require the installation of an Ultra ATA PCI card such as theMaxtor Ultra ATA/133 PCI Adapter Card.

Why do I need to format my hard drive? Does it come from the factory alreadyformatted?

Many operating systems are available that each have their own type of hard drive format. Maxtor hard drivescome from the factory with a low-level format, but require a high-level format for your specific operating systemto store and retrieve data properly.

Why did my CD-ROM drive letter change after installing my Maxtor hard drive?

The operating system assigns a drive letter to each installed storage device, giving priority to the hard drives. Theprimary master hard drive (the boot drive) always appears as drive letter C. Any other storage devices are listed asD, E, and so on. CD-ROM, DVD, and any other storage devices always show up last; you cannot change these

assignments.


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33 Contacting Maxtor

What do I do if my hard drive fails?

First, you need to verify that the hard drive has actually failed. The Powermax diagnostic utility can determineif the hard drive is functioning properly. This utility can be loaded onto a bootable floppy disk from the MaxBlastCD or downloaded from www.maxtorkb.com.

To create the Powermax utility from the CD:

1. With the system turned on, insert the MaxBlast 3 CD in the CD-ROM drive and boot yoursystem with the MaxBlast CD.

2. Select Create Powermax Diskette from the menu that appears.

3. Follow the onscreen instructions.

To download from www.maxtor.com:

1. Download the PWRDIAG.EXE file to your hard drive.

2. Read the complete installation and test guide on the web page.

If you are still having difficulty installing your hard drive after reading through this guide, view the Help libraryin the MaxBlast software, visit the Maxtor Knowledge Base at www.maxtorkb.com, or see below for furthercontact information.

Contacting Maxtor

Web/E-mail Support: www.maxtorkb.comPhone Support: 1-800-2-MAXTOR (1-800-262-9867)Outside the US: (303)-678-2015Phone Hours: M-F 6am - 6pm (Mountain Time)Fax Support: (303) 678-2260


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Glossary 34

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Glossary

ATA Advanced Technology Attachment. ATA (also known as Integrated Drive Electronics,or IDE) is a popular internal interface standard for computer peripherals

BIOS Basic Input/Output System. A low-level program that controls a computer's basic

functions.Boot To start or restart your computer; loading the operating system.

Boot Drive The drive from which the operating system loads to start up your computer.

Cable Select (CS) Used in place of setting master/slave jumpers to identify hard drives in a dual-driveconfiguration. On systems that support cable select, both hard drives on a single ATAchannel can be set to the cable select jumper setting, and the system will automaticallyconfigure the hard drives as master and slave based on the physical position of the harddrives on the cable. This eliminates the need for unique jumper configurations

between the master and slave hard drives.Capacity The amount of information, measured in bytes, that can be stored on a hard drive.

Also known as Storage Capacity.

CMOS Setup Complementary Metal Oxide Semiconductor. A program accessible at startup inWindows-compatible PCs that allows you to configure your motherboard and devicesettings.

EIDE Enhanced Integrated Drive Electronics. Improves the ATA/IDE standard interface byovercoming device support and capacity limitations, improving data transfer rates, and

allowing connection of CD-ROM and other devices.FDISK A software utility used to partition a hard drive. This utility is included with DOS,

Windows 95, 98, and ME operating systems.


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35 Glossary

Format Formatting erases all information on a hard drive and sets up the file system for storingand retrieving files. To use a new hard drive with a Windows operating system, youneed to perform a high-level format using, for example, MaxBlast 3. On Macintoshsystems, high-level formatting is often referred to as initialization. Low-levelformatting sets up the locations of sectors on the drive. Maxtor hard drives are low-level formatted at the factory and do not need to be low-level formatted by the end

user.Hard Drive An electromechanical device used for information storage and retrieval, incorporating

one or more rotating disks on which data is recorded, stored, and read magnetically.

Jumper In ATA/IDEdrives, a jumper is an electrically-conductive component that you placeover pairs of pins that extend from the circuit board on the hard drive jumper block toconnect them electronically. For example, a jumper is one way to designate a harddrive as master or slave. The jumper block is located next to the 40-pin connector onthe hard drive.

Master The first hard drive in a dual-drive setup. A master hard drive alone (with no slave) iscalled a single drive.

Operating System Software that allows the user and programs installed on your system to communicatewith computer hardware such as a hard drive and processor.

Partition A way to logically divide a hard drive so that an operating system treats each partitionas if it were a separate hard drive. Each partition is assigned a unique drive letter.

Slave The second drive in a dual-drive configuration.


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Index

A

attaching cables 11

B

BIOS capacity barrier 32C

cable select 4, 7cables

attaching 11configuring system BIOS 15creating boot disks

Windows 2000 21Windows XP 21

F

FAQs 32FDISK 18, 34formatting

boot drive 19hard drive 19Macintosh 4, 25

frequently asked questions 32

G

getting help 28

I

installingadditional hard drive 23in 3.5" device bay 10

in 5.25" device bay 10installing Windows XP 21

J

jumperscable select 7cylinder limitation capacity 9, 28setting 7, 8

K

kit components 2

L

large capacity drives 3

P

partitioning 15, 19, 30Powermax diagnostic utility 33precautions 2PWRDIAG.EXE 33

R

replacingexisting hard drive 21

required tools 3

S

setting jumpers 7, 8support 33system BIOS 15

T

tools required 3troubleshooting 28

U

Ultra ATA cable 7, 11Ultra/ATA adapter card 3, 11, 25

W

Windows 2000 21Windows 98 3, 19, 23, 25, 27Windows XP 22, 25, 26
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Copyright 2002 Maxtor Corporation. All rights reserved. Changes are periodically made to the information herein which will be incorporated in revised

editions of this publication. Maxtor may make changes or improvements to the product(s) described in this publication at any time and withoutnotice. MaxBlast is a trademark and Maxtor is a registered trademark of Maxtor Corporation. All other brands or products are trademarks or

registered trademarks of their respective holders.

Maxtor Corporation500 McCarthy Blvd., Milpitas, California 95035 USA

Part Number20210100/A

maxtorhd installation

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