In this issue:

State of WI Update 1

New Investors 2

News Flash 4

Business World 5

Chat with Chamber 8

Officers

Chair, Paul Shrode, Fox Valley Technical College Chair-Elect, Kirk Kallio, Waupaca Foundry Vice Chair / Secretary / Treasurer, William Lipschultz, Alter Metal Recycling Past Chair Craig Kantos, Riverside Medical Center

Directors Steven Bandy Abacus Investments Deborah Domask American Family Insurance Chris Enslin, Recover Health Trey Foerster, Journal Community Publishing Group R. Michael Jungers III A.J. Holly & Sons, Ltd Allyce Lees, The Paint Store Jerry Tiffany, Tiffany Complete Estate Planning Julie Thompson, Community First Credit Union Bill Zimmerman, Office Outfitters

Waupaca! Beautiful natural resources, small town charm, superb dining experience, events and attractions. These are the things that draw visitors to and keep residents in the Waupaca area year after year. BUT, without someone there to give directions, take a dinner order, promote attractions or prepare a comfortable place to rest, none of these things could exist in the way they do. Here are some statistics made available by our friends at the Wisconsin Department of Tourism that apply throughout all industries. If a patron doesn’t return to your place of business, there may be a few explanations: • 3% don’t come back because they move away • 5% don’t come back because they develop other relationships with different businesses • 9% don’t come back because they are dissatisfied with the product Those all seem like pretty logical reasons to not come back; but, 68% don’t come back because they experience an attitude of indifference or rudeness toward

Customer Service is Key

Waupaca Area Chamber of Commerce, Inc.Waupaca Area Chamber of Commerce, Inc.Waupaca Area Chamber of Commerce, Inc.Waupaca Area Chamber of Commerce, Inc. 4/30/2013 Volume 1, Issue 4

NewslineNewslineNewslineNewsline

Staff

President: Terri Schulz

Operations Director: Kathy LeClair

Tourism Director: Jeff Anderson

Information Services: Lynn Tolle

Sales Director: Tom Weiss

Todd Berry, President of the Wisconsin Taxpayer Alliance, will speak at a joint meeting of Chamber members and Rotarians on May 15th at the Waupaca Ale House. Members are invited to attend this breakfast presentation. Mr. Berry will present their findings on where the State of Wisconsin currently stands financially, where our state ranks on taxes and employment. He will also address Governor Walker’s proposed budget.

Reservations are required by May 14th by calling 715-258-7343 or emailing Kathy@WaupacaAreaChamber.com/.

Todd A. Berry has been President of the Wisconsin Taxpayers Alliance (WISTAX) since 1994. Now in its 80th year, WISTAX is a privately fund-

ed and widely respected nonpartisan organization dedicated to improving government through public poli-cy research and citizen education. Prior to that, Todd combined private business experience with service in state and local government. For 10 years, he was a marketing executive for one of the state’s oldest food manufacturers. In the late seven-ties and early eighties, he was Wisconsin’s Assistant Secretary of Revenue. Berry has served on a number of gubernatorial, legislative, and agency commissions or task forces. He also served on the Dane County Board, the Jefferson School Board, the CESA #2 Board of Control, and the North Central College Board of Trustees, Naperville, Illinois. With bachelor’s and doctoral degrees from UW-Madison, Berry also holds master’s degrees from Harvard University and the University of Chicago Graduate School of Business. Todd, and his wife, Margaret Lew-is, have 3 grown children and reside in Middleton, Wisconsin, where their lives are run by a bossy Welsh Corgi.

State of Wisconsin Update—Todd Berry to Speak

You are invited to attend

Continued on

Page 2

�ank you to these

President’s Club

Sponsors

Supporting the Chamber

above and beyond.

the customer by the owner, manager or an employee. More than two thirds of the people who don’t return to your place of business don’t return because of the way they were treated. The reality is in the tourism industry, and in every business, customer service is paramount. Recently, the Wisconsin Department of Tourism developed a customer service training program to address this fact. The program creatively focuses around the state motto of FUN which has been identified as the number one reason why people travel. While fun is established as the base of the discussion, four major topics are covered all of which focus on the basics of customer service that apply through all industries. 1) Brining Fun to Life - Our state’s marketing is based on the idea that you can experience fun at every turn. But, that fun doesn’t always create itself. It’s often the role of customer service to bring that fun to life. 2) Fun, Delivered: The basics of Customer Service - Customer service may seem basic. But, according to the statistic mentioned above, not everyone knows how to do it properly. The program talks about some of the basics of properly serving your patrons, customers and visitors. 3) Fun Starts with You: Show Pride in Your Region - Customers, especially out-of-towners, will rely on you to tell them about your city, your community and your points of interest. But, unless you immerse yourself in your community, unless you care, it’s impossible to convey this information to your patrons. We’ll talk about some of the best ways to show pride in your community and how this will make your customers’ (and your employees’) experience more fun. 4) Calm Down, Have Fun: Defusing Angry Customers - Unfortunately, not everyone who walks in our door shares the same friendliness that many Wisconsinites possess. Occasionally, you will run into an angry customer. Maybe it’s warranted. Maybe it’s not. But it’s your job as a customer service specialist to calm a customer down so that they can experience the fun our state has to offer. The Chamber invites you to schedule this customer service training for your staff at a time and location of your convenience. To schedule, contact Jeff@WaupacaAreaChamber.com or call the Chamber office. Prior to the training, you will have the opportunity to review the program and have revisions made to meet your business or organization’s needs. It is preferred that presentations have a minimum of ten individuals in attendance which can include multiple businesses or organizations. For those that prefer to attend a pre-scheduled event, the presentation will be provided at the Chamber office at the following dates and times. Please RSVP to Jeff@WaupacaAreaChamber.com if you plan to attend or send employees. Tuesday, May 7, 2013 from noon until 1:00pm; Wednesday, May 15, 2013 from 7:30 until 8:30am; and Thursday, May 23, 2013 from 6:00 until 7:00pm.

Customer Service, continued

Contact The Chamber if your business is interested in becoming a President’s Club Sponsor. 715-258-7343

Welcome New Investors

The Freckled Frogg, LLC Michael Rietueld and Jamie Burns N2729 Cty Rd QQ Waupaca WI 54981 715-942-2644 Open 7 days a week, 11a-4p, Serving superb salads and sandwiches!

Waupaca Foundry Community First Credit

Union

Premier Community Bank

Johanna Edwards - Independent Beauty Consultant with Mary Kay Weyauwega WI 54983 920-810-2760 Providing personalized skin care and make up services, Specialties Bridal Look, Makeovers, Skin Care Solutions, Makeup Application, and Mother-daughter parties.

Women’s Care of

Wisconsin, SC

Cellcom Offers Roadside Assistance Program Submitted by Cellcom Cellcom is proud to offer a Roadside Assistance Program to its subscribers. The program covers the most common roadside services needed by motorists: towing, fuel delivery if you run out of gas, lock-out assistance, putting on your spare or towing your vehicle if you get a flat tire and a jump start if your battery is dead.

There are additional advantages to Cellcom’s program, as well: • As long as the cell phone that has the coverage is present, you are covered, no matter what vehicle needs the service. • The program includes extrication from ditches (towing assis-tance when a car is in a ditch or other inaccessible area within 50 yards of a paved road or highway. • In addition to the United States, subscribers are also cov-ered in Canada, Mexico, Puerto Rico and the U.S. Virgin Is-lands. • Each service call covers $100 (per call) and there are no limits on the amount of calls you can make throughout the year. (You are limited to one occurrence for the same service type in the same week.) Custom Trip Routing is included with the program, plus Road America Savings Connection, which helps you save up to 50% on hotel stays and receive additional savings on car rentals, at-tractions and more. Roadside Assistance from Cellcom is just $3.95/month. For more information contact Cellcom or visit one of our retail loca-tions.

Cellcom is a Preferred Provider to the Waupaca Area Chamber.

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City of Waupaca: Park Dedication, Saturday, May 11 at 2pm. The park is located at the intersection of Hwy 49 and Granite Street. The park is being renamed and dedicated to Jim Boyer. RE/Max Lyons Real Estate: Was named the 2012 Top Selling Real Estate office in the North Central Region. Seven other top awards

were garnered by their agents, Steve Huhta, Kara Murray, Faye Wilson, Mike Drexler and Ben Lyons. Bethany Home: Has received the highest possible overall rating of five stars in U.S. News & World Report’s fifth annual Best Nursing Homes, available exclusively at http://www.usnews.com/best-nursing-homes. The Best Nursing Homes 2013 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide. U.S. News’s goal is to help users find a home with a strong track record of good care.

Community First Credit Union: Offers 2013 Business Challenge Program in conjunction with the Fox Cities Marathon. It’s an opportunity to promote workplace wellness and build teamwork across departments. Contact Debbie at Debbie.Jansen@communityfirstcu.org for all the details and to sign up.

UWSP Arts & Culture Outreach : Inspires creativity, promotes exploration of the arts, encourages global awareness, and provides cultural programs to community members of all ages through outreach learning opportunities. See their complete list of programs at http://www.uwsp.edu/conted/artculture/Pages/default.aspx or call 715-346-3838.

Niemuth’s Steak and Chop Shop: Was awarded a Reserve Champion Award for its natural casing at the 74th annual convention of the Wisconsin Association of Meat Processors in Madison. The competition is the largest of its kind in the US and more than 1,000 products are judged during the show.

Have something new happening at your Business? Drop Terri an email at Terri@WaupacaAreaChamber.com and let her know. She

is happy to share it in the Chamber Newsletter and on the Chamber Facebook page.

Thanks to

Weyauwega Arts

Organization, Inc.

for a wonderful

evening of great

food, music,

company and a door prize!

Congratulations Cathie Smith on

winning the 50/50 Raffle!

Mark your calendar for the May Business After 5 on May 21st at Neuville Chrysler, Doge, Jeep, LLC,

1407 E Royalton St. It is being sponsored by Neuville Chrysler and Subway.

Over 110 Waupaca High School Juniors attended the 2013 Waupaca Area Chamber of Commerce Mini Business World held, April 25th at Spencer Lake Christian Center. Steve Benzchawel, Director of Business World, WMC Foundation, started the day out with dividing the students up into groups of four to eight; this would now become a business. Each business then had to elect a CEO, a Marketing Director, and a CFO. The CEO’s, along with help from their company, were tested on state facts such as: What was the Wisconsin unemployment rate in March? Which sector of business is the largest in the state? How many dollars are generated in the state through the Tourism Industry? The CEO’s were awarded boxes of candy to share with their team members. If you read the whole article you will find the answers.

Next the CEO’s were given a business packet which told what type of business they were, a manufacturer, service or retailer. Included in the packet was financial information, what the cost was to produce their product, what the consumer price was, projected sales numbers and more. The students had to determine their product, come up with a logo and tag line, a mission statement and a vision statement. They had to determine their financial state and all the details in running a business.

Late in the morning, Jim Morgan, VP of the WMC Foundation, came and presented information on Generational Differences. He explained how this

is the first time ever that we have four different generations in our workforce working together side by side, Veterans, Boomers, Xers and Millennials. And how each of these groups has been impacted by various events that have shaped who they are and how they work. So in order to work with them you need to understand what motivates them and how to work together.

He went on to talk about what has influenced their lives (the students): such as they have never seen an airplane ‘ticket’; they have never ‘dialed’ a telephone; they think the Lambeau Leap has always existed, they think of ‘Star Wars’ as a film, not a defense strategy; they have always known about blue M&M’s, but never seen tan ones; they think that ‘History’ has always had its own channel; they have always worn a helmet and fastened a seat belt; they can’t image only four channels on TV and have always used a phone for typing more than talking.

Mr. Morgan then talked about the areas of generational conflict in the workplace: work ethic and culture, organizational structure, dealing with change, managing technology and communications, feedback and how it is given, salary and rewards, and motivation and careers. And how each of these means something different to each generation and how you have to meld them into one workforce. He stressed that you need to accommodate differences, provide choices, be flexible, respect others’ opinions and keep good people in your business.

The last piece of advice he gave to the students was “True Character is how you behave, because when you think no one is watching…someone always is.” Watch what you do on Facebook, Twitter, in person and where ever you go because these are the things that employers look at and remember about you. All of which will have an impact on your future.

Following a working lunch each business CEO gave their presentation to the group, which included the balance of the students and the advisors. The CEO’s talked about the product they developed and how it would be used, their tag line, showed their logo (drawn by their marketing director) and told how they did financially. The group voted on the best presentations and products, with the top two businesses receiving awards. The ideas were very creative with some so good that you could see a manufacturer or business taking the idea and selling it, such as ‘The Mega Mitt’, it is a mitt that the ball will always come back to or ‘Explore Imagination’ where children have

Business World a Success

Continued on Page 6

the opportunity to create their own adventure.

The close to the day was playing The Price is Right, with students guessing the price of Wisconsin made products.

The day was filled with hard work, fun and lots of learning about what a business is, how it works, how to work with others and that working in a manufacturing business is for all, including well educated people. Opportunities are there for four year degrees and technical education, plus they are rewarding careers with great pay and benefits.

The day was supported by many local businesses that see the value in educating our up and coming leaders of our community. Silver Sponsors included First National Bank and Office Outfitters; Bronze Sponsors included Farmers State Bank, First State Bank, Fox Valley Technical College – Waupaca Regional Center, Gusmer Enterprises, Neuville Motors, Riverside Medical Center, Waupaca County Economic Development Corporation, and Wisconsin Public Service. And the in-kind snack and lunch sponsors Fox Valley Technical College – Waupaca Regional Center, Krumbs, Kwik Trip Store #625, Liquidators Plus, LLC, Pepsi Beverages Company, R.H. Liquidation, LLC, Wheel House and Weasel’s. And the generous donation made to the WMC Foundation from the Waupaca Foundry. And a special thanks to the Class Advisors: Jerry Tiffany, Jim Schulz, Deb Domask, Paul Shrode, Rick Bakovka, Alexandra Bourke, Jeff Gabriel and Dan Beighley.

Students were made aware of the free scholarships to attend a summer Business World program at St. Norbert’s College, DePere or Edgewood College, Madison. This is a four day program that brings high school students and business volunteers together on a college campus to learn about the challenges facing our economy. It is an opportunity that will enable you to prepare for your future in today’s increasingly competitive global marketplace. You can learn more about Business World at their website http://www.wmc.org/programs/business-world/.

And now the answers to the questions: What was the Wisconsin unemployment rate in March? In March 2013 the unemployment rate was 7.1%. This was .5% lower than the national rate. Which sector of business is the largest in the state? Most think that it is manufacturing and this has been true in the past but for the time period of the most recent survey it is actually Trade, Transportation & Utilities How many dollars are generated in the state through the Tourism Industry? In 2011 49 billion dollars were generated through the Tourism Industry.

Presenter Tracy Butz , Owner of Think Impact Solutions Tracy Butz is an inspirational speaker, captivating author and successful entrepreneur. Whether it is for an audience of 7, 70 or 700+, she is well-known for delivering engaging, poignant, impactful, and memorable messages to organizations such as the US Army, McCain Foods, NAMIC, Women’s Leadership Network, Plexus, SHRM, and Subway Restaurants, just to name a few. With over 18 years of experience, Tracy delivers the tools for today’s world, propelling her audiences to live more productive, passionate and purposeful lives.

Engage & Inspire Your Workforce

Presented by Tracy Butz Tuesday, May 21, 4:00 p.m. Comfort Suites, 199 Foxfire Drive, Waupaca. As organizations continue to compete for top talent, they also seek to retain this talent, especially when in an increasingly competitive environment. This interactive session will showcase how leaders can benefit by ensuring that they and their employees are engaged and inspired to do their best work. An engaged workforce is critical, because having employees who quit and stay, is far worse a problem than employees who quit and leave.

If you want to build a high engagement and inspired workforce, focus on: trust & integrity, job fit, performance expectations & feedback, alignment with corporate goals, culture, the relationship with the supervisor, employee development, inspiration & motivation, and growth opportunities.

This session is sponsored in part by the Waupaca County

Human Resource Network.

Waupaca Area Chamber of Commerce University

Human Resource Workshop

Registration Form

Member price: $20 or register three or more of your employees for only $50.

Prospective Member Price: $30.

Names of Attendees: _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________

Business Name:_________________________________ Contact Person: ________________________________

Please Bill My Business: $________________________ Please Charge My MC/Visa/Discover Card $_____________

CC#___________________________________

Expiration Date:____________VIN Code:_____________

Signature:______________________________________

Return To:

Waupaca Area Chamber of Commerce, 221 South Main Street, Waupaca, WI 54981, Fax: 715-258-7868 Email: Kathy@WaupacaAreaChamber.com

Business World

Business Welcome

Member Investors Celebrating

May Anniversaries.

Congratulations!

Send your Anniversary date to

Kathy@WaupacaAreaChamber.com to be recognized .

Anniversaries to Celebrate!Anniversaries to Celebrate!Anniversaries to Celebrate!Anniversaries to Celebrate!

Congratulations to Dennise Ross and staff on the new

pharmacy located at 115 N. Western Avenue. The

Ambassadors were on hand to help in the celebration.

You are invited to join

Jeff and Kathy on Friday, May 17th between

8a and 9a at Johnson’s Waupaca Woods

Restaurant for “Chat with Chamber”. We are

setting time aside for us to get to know you

better and for you to get to know us better.

Come and share your ideas, ask questions and

let us know what is happening in your

business. And the best part is the beverage is

on us. Stay for 10 minutes or the full hour.

Solarus 1896

Johnson Insurance Agency 1948

Waupaca Foundry 1955

CAP Services, Inc. 1966

Hansen’s 1970

Kam-Art Industries 1971

William J. Twohig 1977

King Berry Farm and Greenhouse 1983

ABC Computers, Inc. 1984

Amherst Marine, Inc. 1988

Cinnamon House 1990

Cottage Garden Farm 1995

Mid State Tree Service & Arborist 1996

Torborg’s Waupaca Lumber 1997

Panache 2002

Silver Mist Garden Center LLC 2002

Waupaca BP Amoco 2002

Orthopedic & Sports Institute 2006

Loop Communications 2007

The Raspberry Connection 2010

Lucky Tree LLC 2011

Salon Cloetta & Spa 2011

The Clubhouse Restaurant 2011

8-9am

Johnson’s Waupaca

Woods Restaurant

Waupaca

Hometown

Pharmacy

The Waupaca Police Chief,

Timothy Goke, asked that

we share this with you. He

stated, “Although there is

not any intelligence to

suggest this is a wide spread

threat, given the recent Ricin

attacks at the White House,

people should be reminded

to always be alert to any

suspicious circumstance.”

K e e p i n g y o u i n t h e K n o w

2013 Environmental Policy & Awards Conference May 15, 2013 | Country Springs Conference Center | Pewaukee, WI In addition to the discussion of current environmental policy and regulatory topics, the event will also feature the 2013 Business Friend of the Environment Awards luncheon. Register at http://www.wmc.org/issues/environmental-policy-and-awards-conference/ Digital Healthcare Conference, June 11-12, 2013\Fluno Center\ Madison, WI The Digital Healthcare Conference 2013 is an exclusive gathering of healthcare leaders to network, learn and innovate. Attendees share insights, compare experiences, and hear engaging presentations from their peers. Register at https://wistechnology.com/register/DHC13/

May 2013May 2013May 2013May 2013 Waupaca Area Business of Commerce Waupaca Area Business of Commerce Waupaca Area Business of Commerce Waupaca Area Business of Commerce

221 S. Main Street, Waupaca, WI 54981 221 S. Main Street, Waupaca, WI 54981 221 S. Main Street, Waupaca, WI 54981 221 S. Main Street, Waupaca, WI 54981 ---- Phone 715Phone 715Phone 715Phone 715----258258258258----7343 7343 7343 7343 ---- Fax 715Fax 715Fax 715Fax 715----258258258258----7868786878687868

Office Hours: 8:00a - 5:00p Monday - Friday

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 Home-Based Business Network 8:00a Chamber Conference Rm

2 LEADS Network 1 7:30a Breakfast 8a Network, Comfort Suites Strawberry Fest Committee Mtg 4p, Chamber Conference Rm

3 Member Support Committee Mtg 7:30a Chamber Conference Rm

4

5 6 7 Customer Service Training, Chamber Conference Rm, Noon

8 Ambassador Mtg. Simpson’s, Noon

9 LEADS Network 2 12:30p Network Chamber Conference Rm

10

11

12

13 14 Board of Directors Mtg 7:30a Chamber Conference Rm

15 State of Wisconsin Update, 7:30a, Waupaca Ale House Customer Service Training, Chamber Conference Rm, 7:30a

16 LEADS Network 1 7:30a Breakfast 8:00a Network, Comfort Suites

17 Chat with Chamber 8 to 9a Johnson’s Waupaca Woods Restaurant

18

19

20

21 Business Enhancement Committee Meeting 7:30a Chamber Conference Rm HR Workshop 4p Comfort Suites Business After 5 at Neuville Chrysler

22 23 Tourism Promotion Committee Mtg 7:30a Chamber Conference Rm LEADS Network 2 12:30p Network Chamber Conference Rm Customer Service Training, Chamber Conference Rm, 6:00p

24 25

26 27 Memorial Day Chamber Office Closed

28 Political Strategies Committee Mtg 7:30a Chamber Conference Rm

29 30 Meet Your Representative Rep. Reid Ribble 8a, Chamber Conference Rm

31

Reminders:

1. The deadline for the newsletter advertisement submission is the

15th of each month.

2. The Board of Directors usually meets on the second Tuesday of

each month.

3. Business After 5 usually takes place on the fourth Tuesday of

each month.

Note: The Waupaca Area Business of Commerce is a non-secular organization. Holidays listed are legal holidays and are posted for

business convenience only.