may 2017 hdi capital area presentation & meeting slides 050917
TRANSCRIPT
HDICapitalAreaOfficersBillLiberti – PresidentLaTonyaMorgan– VPofProgramsMonicaMorrisson – VPofProgramLogisticsChristieShell– VPofMembershipKristinEkanger – VPofFinancePauletteFoxx-Dawodu – VPofCommunicationsEdSolis– Secretary2016CapitalAreaOfficeroftheYearMarija Issa – VPofContent&PublicRelations
LeadershipCouncilCarolFesterVirginiaScuderiSandySeroskie
CongratulationsHDIAwardFinalists!HDITeamExcellenceAward*MITREMontefioreITCernerCorporation
HDIManageroftheYear*TimAudette,MedtronicDianaHernandez, BaylorScott&WhiteNatalieMallard,EmoryHealthcare
HDIAnalystoftheYear*WesternRegion– HDI OrangeCountyLocalChapterKevinSiscoe, FirstAmerican
MidwestRegion –HDI Pittsburgh/SteelCityLocalChapterJamesVanPoolen, UniversityofPittsburgh
CentralRegion – HDI Dallas/FortWorthLocalChapterPaulla Goines,Corptax,Inc
NortheastRegion – HDI NewEnglandLocalChapterDanielleBerado, BostonCollege
SoutheastRegion – HDI AtlantaLocalChapterBenCervantes, NortheastGeorgiaHealthSystem(NGHS)
HDIDesktopSupportTechnicianoftheYear*WesternRegion– HDIArizonaLocalChapterTracyBurke,EdwardJones
MidwestRegion– HDINorthCoastLocalChapterGregLitchney,SquirePattonBoggs
CentralRegion– HDIDallas/FortWorthLocalChapterAbbeyWilson,TexasWesleyanUniversity
NortheastRegion– HDIWesternandCentralNewYorkLocalChapterRaechelle Hollingsworth,Yahoo,Inc.
SoutheastRegion– HDIMusicCityLocalChapterJeffAnderson,LifeWay ChristianResources
HDILocalChapterOfficeroftheYearMattKade,HDINebraskaLocalChapterNicolasLerouge,HDINebraskaLocalChapterJoshuaTooley,HDIDallas/FortWorthLocalChapter*Award sponsored by Robert Half Technology
• 27th year• 2300peopleon-site• Almost50exhibitors• Over100localchapterofficershere!–27speakersareLCOs
WelcometoHDI2017
HDIISWHERETECHNICALSUPPORTPROFESSIONALSBELONG
• HotContent• Cutting-EdgeResearch• EventandTrainingDiscounts• AndaLittleHelpFromYourFriends
Visitbooth212tobecomeanHDImemberforonly$95.
Connect with tech support pros in your area for learning, networking, fun.
Stop by booth 628, ask us about your HDI Local Chapter!
HDILocalChapters
HDIINDUSTRYAWARDS:ENTERNOW.BRAGLATERHDIServiceManagementAwards:AcceptingNominationsThroughJune30• HDIServiceImprovementAward• HDIKnowledge-CenteredSupportAward
HDITechnicalSupportAwards:AcceptingNominationsThroughOctober31• HDITeamExcellenceAwards• HDIManageroftheYearAward• HDIAnalystoftheYearAward• HDIDesktopSupportTechnicianoftheYearAward• HDILocalChapterOfficeroftheYearAward• HDIHallofFame
SubmissionsareOPEN!Enterornominatesomeonetoday:
Booth628|conferenceappThinkHDI.com/Awards
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KCSV6HASARRIVED!
WearepleasedtoannouncethatHDIhasupdated itscertificationandtrainingtoreflectthecurrentKnowledge-CenteredServicestandard– version6.
LearnmoreandgetcertifiedatThinkHDI.com/KCS.
COMFORTABLE.CONVENIENT.COSTEFFECTIVE.
SeethecompletecourselistingatThinkHDI.com/Virtual.
- Collaborativebreakoutgroupsforpeerinteraction- Richmediacontentthroughaudio,video,chat,polling,whiteboards,andliveQ&A- Abilitytouseaphonelineor voiceoverIP- Accessiblethroughanyoperatingsystem—computers,tablets,andmobiledevices- Thesamecoursematerialandindustry-recognizedcertificationofferedthroughpublic
trainings
IntroducingHDI’snew-and-improvedvirtualclassroom!
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Today’sAgenda3:00to3:20PM- Networking- Snacks,Tea&Coffeewillbeserved
3:20to3:25PM– AnnouncementsTeamBuilding
3:25to3:40– BuildingRelationshipActivity
3:40to3:45– SurveyPrizeDrawingforiTunesGiftCards
3:45to4:00PM- Break&ProceedtothePotomacBallroom(Badgerequiredforaccess)
4:00to5:00PM- ConnectingtheWorldofTechnicalSupport- ManleyFeinberg(MeetingRoom:PotomacBallroom)
5:00to7:00PM- FullAccesstotheHDIConferenceExpoHall(PrinceGeorgeDEExhibitHall)
Today’sGeneralSession:ManleyFeinberg
ConnectingtheWorldofTechnicalSupport
4:00PMinthePotomacBallroom
EXPOHallReception5:00to7:00PM• Educationandentertainmentcometogetherinthislivelymixerwhereyoucanconnectwithyourpeerswhileexploringleading-edgetoolsandserviceproviders
• LookfortheHDIBoothtolearnmoreaboutHDIMembership
• LookfortheHDILocalChaptersBoothtolearnmoreaboutlocalchapters
JoinusforourNextEvent:HDICapitalAreaLocalChapter
AnnualLuncheonandTeambuildingCruiseonthenewSpiritofWashington
Friday,June16,201711:00– 11:30Check-in12:00to2:00PM
TheSpiritofWashingtondepartsfromGangplankMarinaoffWaterStreet.600WaterStreetSW• Washington,DC20024
Leaders TakeOwnershipoftheirPersonalDevelopment• Makeitapriorityandtakeadvantage
oftrainingopportunities(likethisConference)
• Joinassociation(s)• Volunteer• Communityinvolvement• NetworkandlearnfromyourPeers• ReadBooks• TedTalks• Podcasts
RelationshipBuildingRulesofEngagement
1. BePRESENT &activelyLISTEN2. EMPATHIZE - putyourselfintheir
shoes3. BeENCOURAGING4. BeRESPONSIVE5. RECHARGE yourSPIRIT soyoucan
rechargetheirs
RemembertheRulesofEngagementDuring
thisExercise
1. FindPartner&Introduceyourselves
2. Selectwhowillgofirst3. Firstspeaker:Thinkforafew
momentsthenshareyourFirstandFondestMemory
4. Listener:ActivelyListen &askwhythatistheirfondestmemory
5. Swap
JoinusforourNextEvent!HDICapitalAreaLocalChapter
AnnualLuncheonandTeambuildingCruiseonthenewSpiritofWashington
Friday,June16,201711:00– 11:30Check-in12:00to2:00PM
TheSpiritofWashingtondepartsfromGangplankMarinaoffWaterStreet.600WaterStreetSW• Washington,DC20024