may 22-24, 2019 | san francisco, ca -...

Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL

May 22-24, 2019 | San Francisco, CA


JOIN US FOR COVEO IMPACT 2019.

The theme for Coveo Impact 2019 is "Relevance Rising."

You chose Coveo because relevance matters. Whether it’s

providing the best recommendations to your website visitors

or helping customers solve problems faster on your customer

community, you’ve seen how improving relevance can make a

big impact… and how high the stakes are to get these

experiences right. But what’s next?

The need for relevance has never been greater, and at Coveo

Impact 2019, you’re going to learn how to do even more with

Coveo. No matter where you are on your relevance journey,

Coveo Impact will help you move forward. From developing

skills in hands-on workshops to envisioning new ideas with

peers, you will walk away inspired by the knowledge and ideas

to get you to the next level.

2


I M P A C T . C O V E O . C O M

If you’re working to make your business more relevant and personal, you need to be at Coveo Impact, especially if you are an admin or super user of Coveo.

▸Coveo Users, Admins and Developers

▸Customer Service, Marketing, and Sales leaders

▸IT Leaders

▸Consultants and Developers

Last year’s attendees ranged from the C-suite to managers and individual contributors.

If your company is working on a relevance transformation, you need to be at Coveo Impact.

WHO ATTENDS COVEO IMPACT

3


Back for its third consecutive year, Coveo Impact is going to be better than ever. Everything from the venue to the number of attendees, to the content has been turned up a notch and we can’t wait for it all to come together. With a 91% satisfaction rate from last year’s attendees, the bar is high, and we’re not afraid of a challenge. We are leveling up and ready to take you with us. Onward and upward!

WHY ATTEND

4



WHY ATTEND

LEARN HOW TO GET THE MOST OUT OF COVEO NOW, AND WHAT’S COMING NEXT

Coveo Impact gives you the knowledge and tools you need to make a significant impact within your organization using Coveo today and in the future. Go home a hero with the know-how to enhance your digital experiences across your organization by leveraging Coveo.

CONNECT WITH ML, CX AND DX EXPERTS

Leverage the knowledge of the Coveo community to your advantage. Meet and share ideas with customer and digital experience industry leaders and practitioners who apply machine learning every day to make business personal.

BE INSPIRED BY WHAT YOU CAN DO

Learn how you can use Coveo to enrich every experience - and how you can extend your investments to other areas of your business. Be inspired by thought leader presentations, learn from Coveo Impact award winners, brainstorm with experts and innovators and hear from the Coveo product leaders who develop the technology you use.

“Overall, one of the best conferences I've attended.The Coveo folks, their partners and my peers were all exceptional! Can't wait to return next year.”

“I thought the size of the event lended itself to intimacy. You were able to get to know the community. I felt a family vibe at the event.”

“Great event! Well organized. Whole team and conference shared unison. Great brand!”- Coveo Impact attendees

5


Assess your relevance maturity with the Coveo Relevance Maturity Model™.

The Coveo Relevance Maturity Model will help you plot where you are in your relevance journey, where you need to go, and how you'll get there. At Coveo Impact 2019, you'll have an opportunity to walk through the Coveo Relevance Maturity Model for your organization to create a specific and actionable relevance strategy.

WHERE ARE YOU IN YOUR RELEVANCE JOURNEY?

6


AGENDA ATA GLANCE

Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL Copyright © 2019 Coveo Solutions Inc. All rights reserved. Proprietary and CONFIDENTIAL

Pre-Conference

MondayPre-Conference

TuesdayDay 1

WednesdayDay 2

ThursdayDay 3

FridayMAY

20MAY

21MAY

22MAY

23MAY

24

9 AM

10 AM

11 AM

1 PM

2 PM

3 PM

4 PM

5 PM

6 PM

7 PM

8 PM

9 PM

10 PM

Lunch

Breakfast

KCS®

Training

CoveoAcademy

Workshops

KCS®

Training

CoveoAcademy

Workshops

KCS®

Training

KCS®

TrainingRegistration Open

Breakout SessionsAsk Me

Anything Booth &

Innovation Showcase

KCS ®

Training

CoveoAcademy

Workshops

Welcome Keynote

Coveo CommunityAwards Keynote

The Relevance Challenge

Awards Reception

Ask Me Anything Booth &

Innovation Showcase

Ask Me Anything Booth &

Innovation Showcase

Product Vision Keynote

Breakout Sessions

Relevance Rising Keynote

Breakout Sessions

Future of Relevance

Breakout Sessions

The Big BashCoveo Community Party

Pre-ConferenceOptional add-on

Conference

All-Access Lunch

AGENDA AT A GLANCE

8

Innovation Live!


Get inspired by exciting keynotes from industry leaders and the Coveo executive team.

KEYNOTES

9




KEYNOTES

IF RELEVANCE IS THE FUTURE, WHAT DO YOU NEED TO DO TODAY?It’s time to embrace the new reality in customer experience. Your customers are deciding their own digital journeys - engaging only with what’s relevant to them. Instead of trying to steer them through an idealized, predetermined customer path, how do you reimagine your strategy to empower them on their journey with the content that they will most likely need next?

In this panel discussion, Coveo CMO Mark Floisand will explore this new reality we all face to rethink our approach to the customer experience - and how AI provides the foundation for automating this at scale.

RELEVANCE REWARDED:THE COVEO COMMUNITY AWARDSThese awards celebrate customers and partners that are progressing through the Coveo Relevancy Maturity Model. The Coveo Customer Awards celebrate YOUR successes: highlighting innovative uses of Coveo, measurable business outcomes and a clear demonstration of advanced relevance to an organization’s stakeholders.

RELEVANCE RISING:COMPETING IN THE AI-WINNER-TAKES-ALL ECONOMYWe’re living in the AI economy. Amazon, Netflix, and Uber have re-set our expectations of what digital experiences should be. If they’re not immediate and relevant, we move on. Leaders have a choice: harness the power of AI make their digital experiences as personal and relevant as possible or compete against companies that do.

Hear Coveo CEO Louis Tetu and senior executives from F5 Networks and Salesforce share why an AI-powered relevance transformation strategy is imperative for companies that aspire to grow faster, improve customer satisfaction, and make employees more proficient.

RELEVANCE EVERYWHERE:THE COVEO PLATFORM VISIONWhat will Coveo look like in 2020 and beyond? President, CTO and Co-Founder Laurent Simoneau will share his vision for AI-powered relevance at scale across the enterprise, and will walk through what’s new and coming next in the Coveo platform to help your organization achieve that vision and make every interaction count. See Laurent unveil exciting innovations in Machine Learning, Commerce, and the Coveo integrated applications for Salesforce, Sitecore, ServiceNow, and more. He’ll be joined onstage by leaders from Xero and Caleres who will showcase how they are raising their relevance game with Coveo.

10


t

Jim RothSENIOR VICE PRESIDENT OF

SERVICES IT, DELL

t

Sarah FranklinEXECUTIVE VICE PRESIDENT,

SALESFORCE

t

Mark FloisandCMO, COVEO

t

Louis TêtuCHAIRMAN & CEO,

COVEO

t

Laurent SimoneauCO-FOUNDER, PRESIDENT & CTO,

COVEO

t

Gauthier RobeVICE PRESIDENT, PRODUCTS,

COVEO

t

Jamie BattinDIRECTOR OF CUSTOMER COMMUNITY, ELLUCIAN

t

Sawan DeshpandeVICE PRESIDENT,

SALESFORCE LINE OF BUSINESS, COVEO

t

Jennifer MacintoshVICE PRESIDENT,

CUSTOMER SUCCESS,COVEO

t

Richard TessierCO-FOUNDER, SENIOR VICE PRESIDENT OF PRODUCTS,

COVEO

PAST SPEAKERS

… with an even more exciting lineup planned for this year!

I M P A C T . C O V E O . C O M11


We’re carefully curating our agenda to enable you to use relevance to meet the strategic objectives of your organization, including employee proficiency, customer satisfaction, and growth. With more than 25 sessions, our agenda has something for everyone.

BREAKOUT SESSIONS

12



BREAKOUT SESSIONS

Discover the innovations you’ll need next for your business. Learn how to dream big with your relevance practice, with topics covering our product vision and roadmap, innovative use cases, and more, including:

▸“Deep dive” sessions for Coveo for Sitecore 5, Coveo Machine Learning and more

▸Our product vision for Coveo for Sitecore, Coveo for Salesforce and Coveo for ServiceNow

Transform your business with best practices. Discover the knowledge you need to deliver relevance across your business, from your peers and industry leaders who are on their own relevance journey. Sessions will include:

▸Lessons learned from some of our most successful and comprehensive implementations

▸Crucial strategies for extending relevance across your organization

Go home empowered with new skills. Get the technical skills to bring your big ideas to life, with hands-on workshops and training.

▸“Use it Better” workshops enabling you to better understand and leverage Coveo Machine Learning, Usage Analytics, Query Suggest and Automated Relevance Tuning

▸Pre-conference intensive training for KCS® v6, Analytics, Personalization and more

*More sessions will be added. All speakers and sessions subject to change.

13


PRE-CONFERENCE TRAINING

Attendees can select the workshops of their choice except if

they are registered for KCS® training.

KCS® TRAINING - OPTIONALA three-day class designed to teach participants about the KCS v6 methodology, the needed insights and skills to prepare you for launching a KCS v6 program, tuning up your KM processes and more. An optional certification exam will be held at the end of the workshop.

COVEO ACADEMY WORKSHOPS - OPTIONALKick off your Coveo Impact experience with pre-conference workshops led by our Training and Customer Success Experts teams. Build your machine learning, analytics, community management and Coveo skills. If you sign up for the Coveo Academy workshops, you can pick and choose from each series or customize your training by choosing from both series.

14



COVEO ACADEMY WORKSHOPS

OUTSIDE THE BOX SERIES

Extending Analytics: Measuring What Matters to You!

Are you ready to go beyond our out-of-the-box analytics offering? Learn how to create custom events and augment existing events with custom metadata dimensions to make the most of your comprehensive usage data.

Think Outside the Search Box: Drive Navigation and Workflows with Relevance

Relevance-driven workflows don’t have to start with your search box. Find out how to use Coveo to create relevant and predictive content experiences wherever your users need them.

Beyond the Web: Delivering Relevance in Your App with Coveo

With the Coveo platform, it’s easy to expand the use of Coveo into native desktop or mobile apps. Watch a live demo of the building of a native iOS app, and take a tour of our REST API.

The Journey Continues: What’s After Go Live

You’ve implemented Coveo. Now what? Hear common use cases beyond basic search, an overview of enhancements and improvements to make and the tools Coveo provides to ease the implementation of additional solutions.

Secure, Unified, and Customized: Maximize the Power of Your Indexing Processes

It all starts with the index. Discover why and how you can implement advanced indexing techniques, as well as learn about metadata normalization, custom mapping and indexing pipeline extensions to power your advanced data manipulations.

Next-level Navigation: How to Build on the JSUI

You've explored our JSUI in detail and have found that there are features you wish to implement beyond those included in the out-of-the-box solution. Now it’s time to learn how to build a custom component that you can re-use throughout your implementation.

15



COVEO ACADEMY WORKSHOPS

CLIMBING THE COVEO RELEVANCE MATURITY MODEL™ SERIES

Climb the CRMM: Build a Foundation for Relevance with Secured & Unified Content

The foundation of your relevance transformation is unified and secured content. Learn the core mechanics and the principles you need to consider as you move up the Coveo Relevance Maturity Model.

Climb the CRMM: The Core Mechanics of Content Navigation

Your users experience personalization through the “canvas” of your content navigation. Learn the core mechanics behind it and the crucial understanding you need in order to feed your Machine Learning with quality data.

Climb the CRMM: Measuring What Matters

Make the most of our out-of-the-box usage analytics. Learn the best practices and key insights for using the Usage Analytics Templates from the Coveo Platform.

Climb the CRMM: Leverage Contextual Relevance Tuning

A series of use cases and hands-on experiments will showcase the core mechanics behind the most advanced Query Pipeline features. Learn how to tune the experience for each user’s context.

Beyond Proactive Relevance: Machine Learning Design Patterns

Learn how to leverage the key design patterns and principles you need to know in order to achieve proactive relevance, as well as the mechanics behind Intelligent Term Detection and Recommendation.

Personalization, Planning the Journey with Tales from the Field

Your personalization journey starts with a clear vision of what’s ahead. Find out the questions you need to answer, along with a clear understanding of your progression towards personalization.

16


NETWORKING OPPORTUNITIES

17




NETWORKING OPPORTUNITIES

Innovation ShowcaseGet ready to see the bleeding edge of relevance technology. We’ll share our latest, greatest, and most exciting innovations in an expo running throughout the next conference. Your next big idea is waiting!

The Big BashIt’s not all work. Relax and unwind with an evening of cocktails and networking overlooking the San Francisco skyline at our exclusive reception.

Breakfast ClubsMeet and greet with like-minded peers every day for breakfast. On Thursday and Friday mornings, kick-off the day with your peers from our KCS® Roundtable, Sitecore user group and more.

Innovation Live!

Five partners and customers will show off their best and most innovative applications in front of a live audience! The winner will be decided at the event.

The Relevance ChallengeDo you think relevance and search optimization have no secrets for you? Test your skills with this “capture the flag” style contest that will challenge your understanding and knowledge of the Coveo AI powered platform. You’ll complete a series of challenges using Coveo to optimize and enhance the relevance of various search interfaces. The best part? You don’t need to be a developer to participate - this is ideal for all Coveo admins.

The Coveo Community AwardsIt's time to celebrate the customers and partners who are making a difference with Coveo. Nominate your organization before March 15 at impact.coveo.com/community-awards

Ask-Me-Anything BoothHave a specific question for the Coveo Product or Customer Success Teams? These teams will be available In the Expo throughout the conference for you to get your questions answered and your challenges solved.

18

http://impact.coveo.com/community-awards


t

Full Price Conference Pass

$999

Full access to conference from May 22 to 24 without pre-conference training. Get your

tickets before they sell out.

May 22 - 24

t

Coveo Academy Workshops

$499

Join us for 1.5 additional days of hands-on technical workshops.

Register by February 28 to save $100.

May 21 - 22t

KCS v6® Practices Workshop

$1500

Become an expert in KCS v6® with 2.5 days of workshops.

May 20 - 22

Sending two or more from your organization?

Email [email protected] for a group discount!

PASSES & WORKSHOPS


REGISTER TODAY AT

19

may 22-24, 2019 | san francisco, ca -...

Documents