mazda cx9 issue
TRANSCRIPT
بسم هللا الرحمن الرحيم
السالم عليكم ورحمة هللا تعالى وبركاته
8002الى 8002موديل من Cx-9االخوة االعزاء مالك سيارة مازدا
قد يكون احدكم قد الحظ او واجه مشكلة في نظام التوقف )الفرامل( في هذه السيارة، حيث أني وبعد بحث في النت وجدت ان
، وهذا العيب قد تم التبليغ عن حدوثة لعدة مستخدمين لهذه Brake Boosterاو الفرامل )الباكم(اغط ضهناك عيب تصنيعي في
االمريكية والمرور الطرق سالمة لجنةالسيارة في أمريكا وقد قامت
National Highway Traffic Safety Administration (NHTSA)
يضعف قدرة السيارة على الفرامل لكن تبين ان الخلل ضاغط بفتح تحقيق في هذا العيب، وتم اثبات وجود خلل مصنعي في
مما يعطي للسائق فرصة Brake Malfunction Indicator Lamp )وانه مع بداية الخلل يشتغل مؤشر ) بشكل تدريجيلتوقف ا
او المؤشر مما قد حساسهذا الالصالح المشكلة قبل فشل النظام بالكامل، وتبين أن السيارات المباعة في السعودية اليوجد فيها
بحدوث الخلل قبل ان يفشل نظام الفرامل بالكامل ويتسبب في وقوع كارثة السمح هللا.اليعطي لقائد المركبة ايه تنبيهات
االشتباه بضعف دعن فورًا الفرامل ضاغط فحص السيارة بشكل مستمر وتغيير بوجوب واحب ان احذر اخواني اصحاب المركبة
عند الضغط على الفرامل.)الدركسون( المقود تحتمن اع صوت تنسيم هواءسم عند القدرة على الفرملة، او
يث حببهذا الخلل وسمعت صوت تنسيم وواجهت خلل سريع وخطير في الفرامل، لم أكن اعمل وقبل البحث في االنترنت حيث اني
هذا الفشل الكارثي مسببات مما دعاني للبحث عنكيلو( 80حتى على السرعات المنخفضة ) لطالقاال على لم تعد الفرامل تعمل
يابانية. الذي لم اكن اتوقع حدوثه في اي سيارة حديثة فما بالك بسيارة لنظام حيوي واساسي في السيارة يع والسر
لشراء القطعة تم مشهورة بهذا الخلل، وعندما ذهبت cx9للصناعية بواسطة سطحة اتضح ان سيارة مازدا بعد نقل سيارتي
ريال قبل 0010التاكيد على الطلب الكبير على هذه القطعة من البائع في الوكالة، ولكنني صدمت اكثر من سعرها المرتفع
.20% خصم اعطاء ريال بعد 201الخصم و
بعد عودتي للبيت والبحث في النت اكتشف التالي:
NHTSAح تحقيق مسبق في هذه المشكلة من قبل انه تم االبالغ عن مشكالت مشابهه في امريكا وتم فت -
حتى اآلناية توجيهات منه لم يغلق او تصدرو النظر انه تم االبالغ عن حاالت متكررة وجديدة وتم فتح تحقيق جديد ما زال تحت -
لمدة سبع CX9لكل موديالت الـ بتمديد الضمان على هذه القطعة في امريكا نتيجة فتح التحقيق الجديد قامت شركة مازدا -
تجاوزت هذه التاريخ او المسافة يتم تمديد رات التي اللسيحتى ألف ميل، و 00 لمسافةسنوات من تاريخ الضمان االصلي او
.8001مارس 20ضمانها الى تاريخ
تحمل تكاليف القطع واجور اعالن و اعتراف مازدا بوجود الخلل، وتم مخالطبة كل مالك السيارة في امريكا بالخلل وتمديد الضمان -
لمالك الذين سبق لهم اصالح سياراتهم قبل صدور هذا االعالن.ل المادي تعويضالالصيانة، وايضا
يبلغ مالك السيارة بهذه المشكلة ويتحمل تكاليف الصيانة، بدل تبث لي استغالل وكيل مازدا لهذا العيب المصنعي، حيث وبدل ان -
قف والطلب العالي على هذه القطعة ورفع سعر البيع الى ضعف سعر البيع في امريكا للقطعة ان يقوم بهذا قام باستغالل المو
االصلية )انظر االسعار والفواتير المرفقة(
تم مراجعة وكيل مازدا في لطريق خريص وتم مقابلة مدير الصيانة ومدير الفرع )سعودي لألسف الشديد( ومواجهتهم بالوثائق -
لفرع "هذا في أمريكا، احنا ما وجهنا احد باي شي"المرفقة، وقال لي مدير ا
Fordتشترك مع سيارة cx9ثبت لي ان الحاج وكيل مازدا وهو ايضا وكيل موتوركرافت يستغل جهل العمالء بأن سيارة الـ -
Edge ( ضاغط في عدد من القطع منها هذه القطعة التي بها خلل تصنيعي )قطع فورد ونظرا للمنافسة العالية فيالفرامل
فان وكيل مازدا يبيع نفس القطعة لسيارات فورد بملبغ النصف تقريبا مقارنة بسعر بيع نفس القطعة في محالت مازدا
وعدم رغبتهم في تحمل اية تكاليف او مسئولية تجاه العمالء ستهتار بحياة الناسواال ثبت لي تعمد تجاهل الوكيل لهذه المشكلة -
ياتيهم توجيه رسمي انهم لن يفعلوا اي شيء حتى كلة الى انهم يقولون فبالرغم من معرفة مسؤلي الصيانة ومدير الفرع بالمش
من شركة مازدا
2010 MAZDA CX9Recalls
0
Investigations
0
Complaints
2
Service Bulletins
2
Service Bulletin No.: SSP-93Component(s): SERVICE BRAKES
NHTSA ID Number: 10055545
Vehicle Make Model Model Year(s)MAZDA CX-9 2007-2013MAZDA CX9 2007,2010
Details 1 Associated DocumentManufacturer: Mazda Motor Corp. , Mazda North American Operations
Service Bulletin No.: EFC1300513 SSP92Component(s): SERVICE BRAKES, HYDRAULIC
NHTSA ID Number: 10055535
Details 1 Associated DocumentManufacturer: Mazda Motor Corp. , Mazda North American Operations
1200 New Jersey Avenue, SE, West Building Washington DC 20590 USA 1.888.327.4236 TTY1.800.424.9153
Below is a list of Service Bulletins issued for this product. Service Bulletins are instructions from the Manufacturer regarding the repair of a product.
SERVICE BULLETINS: Displaying 1 - 2 out of 2
All Products Associated with this Service Bulletin
SUMMARY:MAZDA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE ORIGINAL WARRANTY DATE HAS BEENEXTENDED TO 7 YEARS OR 90,000 MILES WHICHEVER COMES FIRST FOR SPECIFIC POWER BRAKE REPAIRS. MODEL 2007-2013 CX-9. *PE
All Products Associated with this Service Bulletin
SUMMARY:MAZDA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME ALL WHEEL DRIVE (AWD) VEHICLES, WARRANTY COVERAGEFOR VACUUM POWER BREAK BOOSTER UNITS SPECIFIC REPAIRS HAS BEEN EXTENDED TO 90,000 MILES OR 7 YEARS FROM ORIGINALWARRANTY START DATE. MODEL 2010-2014 CX9. *PE
SS
Name Description Size(KB)
CSC-10055545-3516.pdf Customer Satisfaction Campaigns 347
Name Description Size(KB)
CSC-10055535-7382.pdf Customer Satisfaction Campaigns 348
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Defect Investigations Summary
NHTSA Campaign ID Number: PE14005
Vehicle Make / Model: Model Year(s):MAZDA / CX-9 2010-2011
Manufacturer(s):Mazda Motor Corp.
Date Investigation Opened: February 10, 2014Date Investigation Closed: Open
Component(s):SERVICE BRAKES, HYDRAULIC:POWER ASSIST
Summary:The Office of Defects Investigation (ODI) has identified 7 complaints alleging incidents of unexpected lossof power assisted braking in model year (MY) 2010 through 2011 Mazda CX-9 vehicles. Complaints allegeexperiencing incidents of the brake pedal suddenly feeling hard requiring increased effort to stop thevehicle. ODI previously investigated brake master cylinder leakage in MY 2008 Mazda CX-9 vehicles inPE11-026. Mazda identified a manufacturing process concern with the master cylinder primary plungersurface finish, that may result in leakage from the master cylinder into the brake booster. Analysis of thecomplaint data found that the master cylinder leak condition was generally detected by illumination of thebrake malfunction indicator lamp and identified only 9 reports alleging any effect related to brake pedalfeel or brake effectiveness. The investigation was closed April 9, 2012, based on the extremely slow leakrate associated with the master cylinder condition, the declining failure trend and the low probability thatthe condition could affect brake performance. In contrast to PE11-026, the complaints in the MY 2010through 2011 Mazda CX-9 vehicles allege symptoms indicating possible loss of power assist to thebrakes, including hard pedal, increased effort and reduced brake effectiveness. Several allege hearing ahissing noise during brake application. A Preliminary Evaluation has been opened to assess the scope,frequency and safety consequences of the alleged defect. The VOQs associated with the opening of thisinvestigation are: 10523719, 10535301, 10535955 10546804, 10546841, 10493043, 10512943
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Report Date : June 23, 2014 at 01:06 AM
NHTSA Action Number : PE11026
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NHTSA Action Number : PE11026 NHTSA Recall Campaign Number : N/A
Vehicle Make / Model: Model Year(s): MAZDA / CX-9 2008Manufacturer(s) : Mazda Motor Corp.Component(s) :SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDERDate Investigation Opened : August 9, 2011
Date Investigation Closed : April 9, 2012Summary:
The Office of Defects Investigation (ODI) opened PE11-026 to investigate possible brake performance loss due to brakefluid leaking from the master cylinder into the brake booster in model year (MY) 2008 Mazda CX-9 vehicles. In response toODI's information request letter, Mazda identified a problem with the manufacturing process for the master cylinder primaryplunger that could result in inappropriate surface finish. ODI's analysis of complaints and field reports determined that theproblem was isolated to several months late in the production of the MY 2008 CX-9 vehicles. Mazda indicated that changesto the plunger machining and inspection processes were incorporated late in MY 2008 vehicle production (June 25, 2008).There are no confirmed failures related to the condition in subsequent production. The subject master cylinder was used byMazda in MY 2007 through MY 2011 CX-9 vehicles (approximately 132,000 vehicles) with no other significant problemsrelated to master cylinder leakage. ODI's analysis identified a total of 248 complaints and field reports potentially related tothe subject condition in MY 2008 CX-9 vehicles. The majority of the records reported that brake malfunction indicator lamp(MIL) illumination was the only symptom of a problem, with only 4% (9 reports) alleging any symptoms related to brake pedalfeel or effectiveness. ODI identified no crash claims related to the alleged defect. In addition, analysis of this data showed adeclining trend with 90 percent of the incidents reported before January 2011. Based on the extremely slow leak rateassociated with the alleged defect, the declining failure trend and the low probability that the condition would affect brakeperformance, this investigation is closed. The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10442322, 10419837,10449109Document Search
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Mazda North American Operations Technical Services Division 1444 McGaw Ave. Irvine, CA 92614-5570 www.MazdaUSA.com
April 2014 1 2 Power Brake Unit Warranty Extension Program SSP 93 3 2007-2013 Mazda CX-9 4 5 Dear Mazda Owner: 6 7 Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend 8 the warranty coverage for the specific repair of vacuum power brake booster units on 2007-2013 9 Mazda CX-9 vehicles produced from October 24, 2006 through April 26, 2013. 10 11 The warranty coverage for this specific repair is extended to 7 years (84 months) from the 12 original warranty start date or 90,000 miles, whichever comes first. 13 14 If your vehicle has already exceeded 90,000 miles or 7 years, this coverage will continue through 15 March 31, 2015. Coverage is automatically transferred to subsequent owners. 16 17 If you are a recipient of this notice, your vehicle is included in this warranty extension 18 program. 19 20 What is the problem? 21 Some 2007-2013 CX-9 vehicles may exhibit a condition that the brake pedal is harder than usual 22 to depress. An air leakage (hissing) sound may be heard from the driver-side foot area during 23 braking. The diaphragm inside the power brake unit may be deteriorated after continuous use 24 under high ambient temperatures, causing small cracks in the rubber of the diaphragm and less 25 vacuum generation than usual. The warranty extension applies only to this condition. 26 27 What will Mazda do? 28 If your vehicle experiences this problem, your Mazda dealer will replace the power brake unit 29 free of charge during the terms of this warranty extension program. 30
31 The repair should take approximately two hours to complete. However, it may take longer 32 depending on parts availability and the service workload at your Mazda dealership. 33 34 As a reminder, Mazda may provide alternate transportation when your vehicle is at an authorized 35 Mazda dealership for a warranty repair. To be eligible for alternate transportation, your vehicle 36 must be within the mileage and time limitations under the Mazda New Vehicle Limited Warranty 37 or Powertrain Limited Warranty for 2007 and newer model years, and adhere to the Rental Car 38 Reimbursement policy. Ask your dealer for details about the Mazda Rental Car Reimbursement 39 Program.40
Mazda North American Operations Technical Services Division 1444 McGaw Ave. Irvine, CA 92614-5570 www.MazdaUSA.com
1 Page 2 2 3 4 5 6 What should you do? 7 If your vehicle is functioning normally, there is no need to contact your dealer. We suggest keeping 8 this letter with the vehicle’s warranty information booklet for future reference. 9 10 If your vehicle experiences this problem, please make an appointment with a Mazda dealer to have 11 the vehicle repaired as necessary. 12 13 What if you have already paid for the repair? 14 If you have already paid for power brake unit replacement due to internal deterioration, you may be 15 eligible for reimbursement of reasonable repair expenses based on Mazda’s repair standards. 16 17 Please complete the enclosed “Reimbursement Application Form,” including the necessary 18 documentation, and mail it to us in the pre-addressed envelope provided, allowing 6-8 weeks for 19 processing. 20 21 Where is the closest Mazda dealer? 22 To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at 23 www.MazdaUSA.com or consult your local yellow pages. 24 25 Moved or no longer own this vehicle? 26 If you have moved or no longer own your Mazda vehicle, please complete the enclosed prepaid 27 Information Change Card as soon as possible. This enables us to update our records and notify 28 the current owner. If you are a vehicle lessor receiving this notice, please take steps to ensure that 29 this notice is forwarded to the lessee. 30 31 Still have questions? 32 If you have any questions regarding this program, please contact our Customer Experience Center 33 at (800) 222-5500, option #6. 34 35 Your satisfaction is a priority for Mazda. We actively work to improve our products and search for 36 solutions to improve your ownership experience. Please accept our apology for any 37 inconvenience this program may have caused you. 38 39 Sincerely, 40 41 42 Mazda North American Operations 43
(SEE REVERSE SIDE FOR REIMBURSEMENT PLAN DETAILS)
REIMBURSEMENT APPLICATION FORM
2007-2013 CX-9 Power Brake Unit
Warranty Extension Program SSP93
(Please type or print)
Name:
First Middle Last
Address:
Street Address
City State Zip Code Home:
Phone Number: Work:
Vehicle Identification Number (VIN):
(17 digits in length)
Total Amount of Reimbursement Requested: .
Dollars Cents
General Release I am submitting to Mazda Motor Corporation (“Mazda”) a claim for reimbursement for vacuum power brake booster unit replacement performed to date. The vehicle identification number (VIN) is:
VIN: In exchange for Mazda’s payment of that claim, I hereby release Mazda, its agents, and its related entities from all claims for such inspection/repair costs. This release shall benefit Mazda and its authorized agent Mazda North American Operations, its regions/distributors (foreign and domestic), its authorized dealerships, and all their respective directors, officers, agents, employees, divisions, subsidiaries, and affiliated companies. This release shall bind my heirs, successors and assigns.
Dated: Signed:
INSTRUCTIONS FOR GENERAL RELEASE DESCRIBED BELOW:
Please read thoroughly Fill in vehicle identification number Sign the General Release (below)
POWER BRAKE BOOSTER . COWL, COMPONENTS ON DASH PANEL; COWL, COMPONENTS ON DASH PANEL #TDY14380ZA FOR MAZDA CX-9 (2007, 2008, 2009, 2010, 2011,2012, 2013)
Data Agreement: While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages.Please verify any information in question with a sales representative.
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PRODUCT INFORMATION
Power Brake Booster .Mazda
Stock Code TDY14380ZA
Manufacturer Mazda
Categories Brake > Brake Hardware
Assemblies COWL, COMPONENTS ON DASH PANEL;COWL, COMPONENTS ON DASH PANEL
List Price $ 108.94
Your Price $ 78.44You Save $ 30.50 (28%)
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PRODUCT ASSEMBLIES
Image Name DescriptionProductApplicationNotes
COWL, COMPONENTSON DASH PANEL
Brake Master Cylinder; Brake Master Cylinder Reservoir Cap; PowerBrake Booster; Brake Master Cylinder Reservoir
Power booster.
PRODUCT FITMENT/APPLICATIONSThis product fits 21 vehicle variants.Mazda: 1 models, 21 variants between 2007 and 2013.
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VACUUM POWER ASSIST - [TDY14380ZA]VACUUM POWER ASSIST
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Mazda Parts Warranty - TDY14380ZA Mazda warranties their parts for 12 months or 12,000 miles, whichever comes first. This includesMazda accessories. If for some reason the item is defective and is installed properly. Any Mazda dealer will repair orreplace the item.
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VACUUM POWER ASSIST #TDY14380ZA for Mazda CX-9 (2007, 2008, 2009, 2010, 2011, 2012, 2013)
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Product Information
VACUUM POWER ASSIST.
Stock Code TDY14380ZA ; TDY14380Z
Manufacturer Mazda
Categories Braking System > Master Cylinder
Assemblies 4340A - BRAKE MASTER CYLINDER &POWER BRAKE; 4340A - BRAKEMASTER CYLINDER & POWER BRAKE;4340A - BRAKE MASTER CYLINDER &POWER BRAKE
List Price $ 108.94
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Image Name Description Product Application Notes4340A - BRAKE MASTER CYLINDER &POWER BRAKE
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Product Fitment/Applications
This product fits 7 vehicle variants.Mazda: 1 models, 7 variants between 2007 and 2013.
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Part Number TDY14380ZA
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MSRP $108.94
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Online Price $84.96
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1 - 4 of 4 Parts
2010 - Mazda - CX-9 Grand Touring - - - V6 - 3.7L - GAS
BODY HARDWARE / COWL / COMPONENTS ON DASH PANEL /Power booster
TDY14380ZA -Power booster
MSRP Core Online Price
$108.94 $0.00 $84.96
View Part Diagram -- Item #6
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2010 - Mazda - CX-9 Grand Touring - - - V6 - 3.7L - GAS
BODY HARDWARE / COWL / COMPONENTS ON DASH PANEL /Power booster
TDY14380ZA -Power booster
MSRP Core Online Price
$108.94 $0.00 $84.96
View Part Diagram -- Item #6
Add to Cart
2010 - Mazda - CX-9 Grand Touring - - - V6 - 3.7L - GAS
BRAKES / HYDRAULIC SYSTEM / HYDRAULIC SYSTEM /BRAKE BOOSTER
TDY14380ZA -BRAKE BOOSTERCX-9
MSRP Core Online Price
$108.94 $0.00 $84.96
Add to Cart
2010 - Mazda - CX-9 Grand Touring - - - V6 - 3.7L - GAS
BRAKES / HYDRAULIC SYSTEM / HYDRAULIC SYSTEM /BRAKE BOOSTER
TDY14380ZA -BRAKE BOOSTERCX-9
MSRP Core Online Price
$108.94 $0.00 $84.96
Add to Cart
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VACUUM POWER ASSIST. BRAKE MASTER CYLINDER & POWER BRAKE. TDY14380ZA, TDY1-43-80Z, TDY14380Z. Mazda CX-9 (2007 - 2013).
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Product Information
VACUUM POWER ASSIST.
Stock Code TDY14380ZA ; TDY1-43-80Z; TDY14380Z
Manufacturer Mazda
Categories Braking System > Master Cylinder
Assemblies BRAKE MASTER CYLINDER & POWER BRAKE
Your Price $ 108.94
Quantity to Add
1
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PRODUCT IMAGES
PRODUCT ASSEMBLIES
Image Name Description Product Application NotesBRAKE MASTER CYLINDER & POWER BRAKE 4340A 070401 -. Required: 001.
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PRODUCT FITMENT/APPLICATIONS
This product fits 7 vehicle variants.Mazda: 1 models, 7 variants between 2007 and 2013.
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