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Managing Human Managing Human ResourcesResources
Human Resource Human Resource Management (HRM)Management (HRM)
Motivation
Motivation
CompensationCompensation
AcquiringAcquiring MaintainingMaintaining DevelopingDeveloping
Eval
uatio
nEv
alua
tion
Training & DevelopmentTraining & Development
Functions of the Human Functions of the Human Resources DepartmentResources Department
Planning for Staffing Needs
Recruiting and Hiring
Training and Development
Appraising and Retaining
Planning for Staffing NeedsPlanning for Staffing Needs
From Business
Plan
EstimateDemand forEmployees
EstimateSupply of
Employees
PerformJob Analysis
Write JobDescriptions
Write JobSpecifications
To HiringProcess
Evaluating Job Requirements
Forecasting
Forecasting DemandForecasting Demand• Predicted salesPredicted sales• Expected turnover rateExpected turnover rate• Workforce’s skill levelWorkforce’s skill level• Impending strategic decisionsImpending strategic decisions• Changes in technologyChanges in technology• Company’s financial statusCompany’s financial status• Status of key employeesStatus of key employees
Forecasting SupplyForecasting Supply
Existing WorkersExisting Workers
Temporary WorkersTemporary Workers
OutsourcingOutsourcing
Evaluating Evaluating Job RequirementsJob Requirements
JobJobAnalysisAnalysis
JobJobDescriptionDescription
JobJobSpecificationSpecification
InternalInternalSearchesSearches
Newspaper AdsNewspaper Ads Internet AdsInternet Ads
Trade ShowsTrade Shows HeadhuntersHeadhunters ReferralsReferrals
EmploymentEmploymentAgenciesAgencies
Union HallsUnion Halls CollegesColleges
Recruiting EmployeesRecruiting Employees
How Employers and Job-How Employers and Job-Seekers Approach the Seekers Approach the
Recruiting ProcessRecruiting Process
NetworkingNetworkingand Personaland PersonalReferencesReferences
Look InsideLook Insidethe Companythe Company
UnsolicitedUnsolicitedRRésumésésumés
NewspaperNewspaperor Internetor InternetWant AdsWant Ads
EmploymentEmploymentAgency orAgency or
Search FirmSearch Firm
EmployersEmployers
Job SeekersJob Seekers
The Hiring ProcessThe Hiring ProcessSelect
Qualified Candidates1
ConductIn-Depth Interviews
3
CheckReferences
5
Screenthe Candidates
2
Evaluatethe Candidates
4
Select theBest Candidate
6
Background ChecksBackground ChecksEducationalEducationalCredentialsCredentials
Time GapsTime GapsBetween JobsBetween Jobs
Arrest Records Arrest Records
EmploymentEmploymentVerificationVerification
Reference Reference ChecksChecks
Credit HistoriesCredit Histories
Hiring and the LawHiring and the LawEqual EmploymentEqual Employment
OpportunityOpportunity
Negligent HiringNegligent Hiring
Immigration ReformImmigration Reformand Control Act and Control Act
Preemployment TestingPreemployment Testing
Job-SkillsJob-Skills
PsychologicalPsychological
Drugs and AlcoholDrugs and Alcohol
Training and Training and DevelopmentDevelopment
OrientationOrientation
TrainingTraining
RetrainingRetraining
© Prentice Hall, 2007 Excellence in Business, 3e Chapter 11 - 15
Appraising EmployeesAppraising Employees
Electronic PerformanceMonitoring
360-DegreeReviews
Regular WrittenEvaluations
Periodic Performance Appraisals
Objectivity
Fairness
Improvement
Standards
Workplace CompensationWorkplace Compensation
Wages Salaries
Benefits Pay Scale BenefitsBonuses
Hourly Workers
CorporateExecutives
Fair Labor Standards ActFair Labor Standards Act
Guidelines for Administering Salaries and Wages
On-the-JobResponsibilities
OverallLevel of Pay
ExemptEmployees
NonexemptEmployees
OvertimePay
Hot Compensation IssuesHot Compensation Issues
Lower End of Pay Scale Upper End of Pay Scale
Downward Pressureon Wages
Downward Pressureon Benefits
Compensation Gap Between CEO and Employees
Disparity Between Results and Compensation
Incentive ProgramsIncentive ProgramsBonuses
Commissions
Profit Sharing
Incentive ProgramsIncentive ProgramsGain Sharing
Pay for Performance
Knowledge-Based Pay
Benefits and Benefits and ServicesServices
InsuranceInsurance
Retirement PlansRetirement Plans
Stock OptionsStock Options
Family BenefitsFamily Benefits
Insurance BenefitsInsurance BenefitsLife and HealthLife and Health
Dental and VisionDental and Vision
DisabilityDisability
Long-Term CareLong-Term Care
Insurance Insurance ChallengesChallenges
Flat WagesFlat Wages
Level PricesLevel Prices
Rising PremiumsRising Premiums
Creative Approaches to Creative Approaches to Skyrocketing Health-Care Skyrocketing Health-Care
CostsCostsHigh-Deductible InsuranceHigh-Deductible Insurance
In-House ClinicsIn-House Clinics
Employer-Driven Employer-Driven Quality ImprovementsQuality Improvements
Health Savings AccountsHealth Savings Accounts
Health Insurance Health Insurance Buying GroupsBuying Groups
Insurance for the Uninsured Insurance for the Uninsured
Sliding Scale PlansSliding Scale Plans Wellness Programs Wellness Programs
Retirement BenefitsRetirement Benefits
Defined Benefit Plans
Retirement age
Average salary
Years of service
Defined Contribution Plans
Employer contributions
Employee contributions
Accumulated earnings
Employee Pension Plans
Stock Option PlansStock Option Plans
Employer BenefitsEmployer Benefits Employee BenefitsEmployee Benefits
Cost EffectiveCost Effective
Long-Term IncentivesLong-Term Incentives
Profit PotentialProfit Potential
Vested InterestVested Interest
Family-Friendly Family-Friendly BenefitsBenefits
Elder-CareElder-CareUnpaidUnpaidLeaveLeave
DaycareDaycare
Other Employee Other Employee BenefitsBenefits
• Vacations, holidays, and sick leaveVacations, holidays, and sick leave• Professional developmentProfessional development• Financial or legal counselingFinancial or legal counseling• Wellness programsWellness programs• Employee Assistance ProgramsEmployee Assistance Programs• Corporate perksCorporate perks
Overseeing ChangesOverseeing Changesin Employment Statusin Employment Status
Promotion
Reassignment
Termination
Retirement
Promoting from WithinPromoting from Within
Advantages Advantages Disadvantages Disadvantages
Maximizes WorkforceMaximizes Workforce
Rewards EmployeesRewards Employees
Boosts MoraleBoosts Morale
Individual CompetenceIndividual Competence
Potential TurnoverPotential Turnover
Training CostsTraining Costs
Terminating Terminating EmployeesEmployees
Performance RelatedPerformance Related Not Performance RelatedNot Performance Related
At-Will EmploymentAt-Will Employment
Wrongful DischargeWrongful Discharge
Rank and YankRank and Yank
Business DownturnsBusiness Downturns
Effects on EmployeesEffects on Employees
Outplacement EffortsOutplacement Efforts
Retiring Retiring EmployeesEmployees
Hiring MatureHiring MatureWorkersWorkers
BalancingBalancingThe WorkforceThe Workforce