MC TOOLBOX

Presented by: Kevin LayEastern Kentucky University

Spring 2013

2

OUTLINE

Problem Fix Program breakdown

Computer Network Software

Conclusion

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MOTIVATION Cut down on time

required for tickets Increase

productivity Reduce the

number of tickets received

4

INTRODUCTION

Was a Technician for 3 years Spend majority of time working

on common issues Running slow Troubleshooting

Network issues Group Policy issues Software issues

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PROBLEM STATEMENT

Too much time is spent on common problems.

Too many tickets are submitted for these common computer tasks/issues

6

ASSUMPTIONS

The computer has Windows 7 Majority of computers in the

district do Has admin privileges

TRM’s do Technicians do

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PROPOSED SOLUTION

Fix by giving technicians one place to fix all of theses common problems

Enable people at the schools to fix these problems as well

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PROGRAM BREAKDOWN

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PROGRAM BREAKDOWN

Computer

• Clean IE • Clean all

• Clear Temp • Remove Profiles

• Audio Test • IE Icon Fix

• Set Admin • Edit Startup

• Empty Recycle Bin

10

PROGRAM BREAKDOWN

11

PROGRAM BREAKDOWN

Network

• GPUpdate • Set Proxy

• Flush DNS • Add to Domain

• Add Printer • CCMClientRepair

• AD OU

12

PROGRAM BREAKDOWN

13

PROGRAM BREAKDOWN

Software

• Read180/System44

• Install Flash

• Install Java • Install Map

• Install Dreambox

• Fix MAP

• Install Reader • Fix AR

• Munis Settings

14

CONCLUSIONS

Project is complete Used by our technicians

everyday Also used by TRM’s

Less tickets submitted for common problems

More tickets resolved

15

FUTURE WORK

Add more functionality as needed Image computer with click of a button