mca 2013 - cgi - maurik hellebrekers
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© CGI Group Inc. CONFIDENTIAL
Maximise the Mobile money opportunity
22th May 2013, Amsterdam I Maurik Hellebrekers
A global information technology and business
process services champion
World’s 6th largest independent IT and BPS firm
Founded in 1976
72,000 professionals
85% are CGI shareholders*
Present in more than
40 countries
Backlog: C$17.7B
Focused industry
expertise
End-to-end IT services
Client proximity model
complemented by robust
global delivery network
100+ leading IP-based
solutions
High-end business
and IT consulting
Revenue: C$10.4B **
20m
registered
customers
Transactions p.a.
2.4bn
$30bn
Value of payments
& transactions p.a.
700+ Mobile Money Experts
Total customers
350+ Global Banks & FIs
CGI & Monitise – Strategic Mobile Money Alliance
Netherlands
3,400 employees
In 8 cities
Worldwide
72,000 employees
Strategic
Partners Clients leading banks & payment
providers in the Netherlands
6th Largest
provider of
IT &
business
functions
85%
CGI's
geographical
reach covers
of global IT
spending
$10bn 2012
turnover
The digital customer is on Smartphone and Tablet
The digital customer experience
What is Mobile Money? Consumers Want to Bank, Pay and Buy Anytime & Anywhere
Underpinned by the feeling of security, safety, trust, convenience and ease
Enabling critical consumer-centric interactions through mobile
Battle for the Mobile customer. Industries converge
Leveraging mBanking to payments & commerce
26+
Visits per month on average – just to check balances,
set alerts, make bill payments
Alerts
Balance
P2P
Bill-pay
Loyalty
Mobile
wallet
Prepaid
Top up
Tickets
Virtual
Credit
card
Cross sell Offers
FX
Prepaid
Underpinned by bank-grade platform, and key platform-management functionality
m-payments m-banking m-commerce
Wallets: Access point to the customer Bank and retailer/manufacturer originated offers
Relevant offers (driven by customer preferences & analytics).
Multiple receipt & redemption options
“Local” offers from smaller merchants
A bank loyalty scheme – easily accessible, used frequently – driving true customer loyalty
Storage and use of retailer schemes within the bank app – swap and redeem points
Consumer can track their spending and rewards
A mobile market where consumers search for great products at great prices
Easy to purchase – just one click completes the sale
The bank’s card is used to buy tickets, top-up airtime, etc – all in one channel
The bank brand remains firmly at the top of wallet
Offering consumers choice on how to pay – simply tap and go, via bar or QR codes
Whichever way the consumer chooses – the bank remains central to the buying process
National & Local Offers
Loyalty & Rewards
Mobile Marketplace
Reload & Tickets
Proximity Payment
Instant mobile checkout – Tap & Buy
Customer Service: Emergency cash
Emergency cash: Customers are able to withdraw money from
UK-wide ATMs via their app without the need of their bank cards
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Extending P2P capabilities Enables remote payments between app users, as well as payments for goods via
QR code scanning
Offers and loyalty – online experience
Offers and loyalty – location based
Mobile point of sale: beyond card acceptance
• Our mPOS solution caters for the secure Chip & PIN, Chip & Signature or swipe & signature
payment methods
Micro
Merchants
SMEs
Tier 1
Merchants
Illustrative value-added features for mPOS
customer segments:
mPoS Roadmap-beyond just card acceptance
Our commitment to you We approach every engagement with one
objective in mind: to help our clients succeed