mcdonald hr report

8/3/2019 McDonald HR Report

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McDonald's a Global Phenomenon

Formed in 1954, McDonald's brand is the leading global foodservice retailer with more than 30,000 local restaurants

serving nearly 50 million people in more than 120 countries each day. Our rich history began with the founder Ray

Kroc's vision and his commitment, transformed in our talented executives, and will keep the shine on McDonald's

arches for years to come.

McDonald's Mission

McDonald's mission is to be our customers' favorite place and way to eat with inspired people who delight each

customer with unmatched quality, service, cleanliness and value every time ... we invite you to be the part of this

winning team and give yourself an opportunity to grow with the family of people striving to create smiles on the faces

of millions of people everyday.

McDonald's in Pakistan

Aiming to be the world's best quick service restaurant, McDonald's Pakistan opened its doors in September 1998 at

Lahore and presently operating in seven major cities with a network of 20 restaurants. With a strong belief in the Ray

Krock phrase when you are green you are growing, McDonald's Pakistan has an aggressive plan to expand in all

other cities of Pakistan and is rapidly growing with the focus to provide friendly and quick service restaurant

experience to our customers

Lakson Group of Companies

McDonald's Pakistan is a part of the Lakson Group of Companies, with a Head Office in Karachi and a regional office

at Lahore. Lakson Group also owned, Lakson Tobacco Co. Colgate Pakistan Ltd, Century Insurance Ltd. Express

Newspaper, Cyber Net and various others businesses.

The Team

To realize the McDonald's service vision, we believe in strengthening our team and ensure to deliver the right skills

and knowledge to the right person for getting the right job done. Our strength for making our strong team players to

shine under the Golden Arches lies in the People Practice and Development Program, we focus to deliver

McDonalds Image as an Employer

Our overall image and local reputation as an employer is shaped daily by many factors, including the benefits

programs, compensation package, fun working place coupled with numerous enthusiasm activities, employee

development programs, and our world renowned best people practices.

Employees, the key ingredient play a vital role each day in shaping our over all employment image through their

performance behavior. Realizing our people strength we provide the best employment experience to our employees


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in order to achieve the goal of giving the worlds best quick-service restaurant experience to our valued customers.

We strive to recruit the best, hire the best, and provide the best place to work.

McDonalds People Philosophy

At McDonald's Pakistan, our people are our most important asset. We provide the best employment experience for

our employees in order for McDonaldss Pakistan to achieve our goal of providing our valued customers with the

worlds best quick-service restaurant experience. We strive to recruit the best, hire the best, and provide the best

place to work.

Our commitment to our employees is shaped on the simple fact We value you, your growth and your contributions

and this is what we strive to achieve through our actions every day. Five principles guide our commitment.

y Respect and Recognition: Every employee is consistently treated with dignity and respect. All employees are

valued and recognized for their contribution to the organization.

y Values and Leadership Behaviors: Every employee is a leader who listens and communicates openly and

honestly and every employee acts in the interest of all other people who contribute to the success of the business,

including customers, owner, and suppliers.

y Total Compensation: To recognize our people part in our business success, our Pay and Rewards program

follows a Pay-for-Performance philosophy, the better results produced by employees, the greater pay

opportunities.

y Learning, Development and Personal Growth: Employees has the opportunity to advance in skill, contribution

and career level through high-quality training, coaching and feedback.

y Resources to Get the Job Done: It is ensured that a comfortable place to work with access to the materials,

equipment and information has been provided to do the job.


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Trainee Manager

Position Purpose

This is an entry level managerial position at McDonald's restaurant, providing opportunity to start and excel your

career with the core business functions. Trainee manager's position will offer your self an opportunity to develop

within you a diversified professional, exposed to independently handle various areas of professional excellence

where sales, people, product safety and security are the minimum areas to be mentioned. The acquired knowledge

and skills will enhance you to lead your management team in minimum time period.

Profile

Qualification: Post Graduate Degree in any discipline

Experience: Fresh candidates with no prior experience

Age: 28 years maximum

Gender: Male or Female

Individual Competencies

y Effective communication skills able to work in a team environment

y Proactive to exhibit true managerial capability

y Career oriented with focus on continuous learning

y Flexibility to adapt to a diversified work culture

y Customer orientation with a positive attitude towards provision of quality services


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Customer Care Representative - CCR

Position Purpose

This is an exciting career opportunity for the females, responsible to independently organize birthday events &

various activities at local store level. You'll use your enthusiasm; energy and experience to host children's parties,

ensuring kids and parents alike have a great time. The challenging fun activities of the job will gear up your

commitment for providing first class customer services.

Profile

Qualification: Graduate Degree in any discipline


Age: 24 years maximum

Gender: Females only

Individual Competencies

y Strong Customer Orientation with a positive attitude

y Vigilant and Creative individual

y Good communication skills with a pleasing personality

Crew Member

Position Purpose

Crew Members are the core team members always ready to serve the customers on the floor with a shining smile

unique with the services. This job is offered either as a Delivery Rider or a Crew Member with a flexible work

schedule (Part or Full time) as per your availability. The fun & enthusiasm prospect apart from extensive learning will

make you a key member of the team serving our customers.

Starting your job as McDonald's Crew is a great learning opportunity because a sizeable percentage of our

management today has started their jobs as a Crew Member initially and the growth & development prospects of the

job has led their way to McDonald's Management.


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Profile

Qualification: Intermediate


Age: 18-25 years


Office Jobs

Office jobs are an excellent match, provided you exhibit the right skill set up to excel in the areas of your expertise.

Depending upon your knowledge, experience and right aptitude, there are 3 key entry points in the office jobs setup.

You can choose the area of expertise matching your qualifications and the team of experts will help sharp your skills

as a strategic business leader

Initial Entry Level

Position Purpose

This entry level is specifically for beginners to start the career in a professional work culture, these positions will

provide you with the opportunity to develop your skills as successful business entrepreneur. The fun working culture

with the prospect to gain knowledge will make you just right part of the right team of your choice. The extensive

training & development opportunity will differentiate you as winning team member.

Competency Level

Education: Graduate or Post Graduate degree holders

Experience: No prior experience is required for this entry position

Age: 22 - 28 years maximum


Category Profile

y Strong focus towards learning and adapting to the corporate environment

y A real interest in how people drive business

y Positive work attitude with the ability to lead challenging roles & responsibilities

y Exposing good confidence level for delivering responsibilities at outstanding level

y Innovative approach for initiating change at different levels


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y Strong communication skills to act as a liaison between stakeholders and team leaders

Middle Entry Level

Position Purpose

As a middle entry level incumbent you will perform as a liaison with team members to deliver the team objectives

while ensuring the execution of assigned tasks as per defined standards and procedures.

Competency Level

Education: Post Graduate degree holders with relevant area of specialization

Experience: 3-5 years of experience in the relevant field



Category Profile

y Strong interpersonal and leadership skills.

y Effective negotiation & problem solving skills

y The ability to see the big picture while delivering organizational goals

y Strong customer/stakeholders focus with an ability to share good values and respect for others

y The strength and integrity to take tough decisions holding themselves accountable

y An interest in coaching and developing people

Higher Entry Level

Position Purpose

The higher entry level job incumbents are accountable for the execution of assigned tactics and strategic plan. To

assist and contribute to the team performance aligned with business objectives. The provision of leadership approach

to work will enhance your sense of ownership and part of the winning team member.

Competency Level


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Education: Specialized degree in the relevant field with professional certification

Experience: 5 years or beyond



Category Profile

y Focused at maximizing business performance as well as team effectiveness

y Research Oriented with an ability to lead change & innovation

y Focus at strategic decision making with results accountability

y Critical to achievements that add value to overall business

y Strong focus towards developing team leaders

y Advanced negotiation skills with focus on business objectives

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