Organizational CultureJeff McNeill – 2007University of Hawaii at Manoa

Copyright © Jeff McNeillThis work is licensed under aCreative Commons Attribution-Noncommercial-No Derivative Works 3.0 License

Organizational Culture – Agenda

Comes from Anthropology the Study of Culture

Different from National Culture Six Dimensions of Organizational Culture

Process vs. Results Employee vs. Job Parochial vs. Professional Open vs. Closed System Loose vs. Tight Control Normative vs. Pragmatic

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Measurement of Organizational Culture

Definition of Culture“The collective programming of the

mind which distinguishes one group or category of people from another” – Geert Hoffstede

Culture is a ConstructNot directly accessible to observationInferable from behaviorUseful in predicting behavior

Organizational Culture & National Culture

CultureAbout people in groups

National culture = “values”The way things “should be”Normative

Organizational culture = “practices”The way things “are”“How we do things around here”Descriptive

Process vs. Results

Process Orientation How things are done The way we do things

Results Orientation What gets done Outcome

Process Results

Employee vs. Job

Concern for Employee Employee satisfaction

Concern for Job Work and what

employee can do

Employee Job

Parochial vs. Professional

Parochial Identity taken from being

in the organization

Professional Identity from outside

organization

Parochial Professional

Open vs. Closed System

Open System Easy to join Quickly get up to speed

Closed System Difficult to join Only certain kind of

people fit in

Open Closed

Loose vs. Tight Control

Loose Control Casual Improvisation

Tight Control Seriousness Punctuality

Loose Tight

Normative vs. Pragmatic

Normative Orientation Ideologically driven

Pragmatic Orientation Market-driven

Normative Pragmatic

Organizational Culture

Six Dimensions of Organizational CultureProcess vs. Results Employee vs. JobParochial vs. ProfessionalOpen vs. Closed SystemLoose vs. Tight ControlNormative vs. Pragmatic

Measured on Bimodal Scale