CHAPTER 1 MCQ’s

1. Power distance, a GLOBE dimension, indicates the degree to which a society encourages and rewards individuals for being fair, altruistic, caring, and kind to others.

A. TrueB. False

2. Toffler's first societal wave is technology/computing.A. TrueB. False

3. Work process engineering involves radical, quantum change in an organization.A. TrueB. False

4. Contract workers, such as consultants, are part of the contingent workforce.A. TrueB. False

5. Employee involvement is being phased out in most organizations that are competitive in the 21st century.

A. TrueB. False

6. Tobias is revising a corporate training manual developed in Canada to be used in Russia. He wants to highlight value differences in planning and delayed gratification. Which GLOBE dimension is he emphasizing?

A. AssertivenessB. Gender differentiationC. Future orientationD. Humane orientationE. Performance orientation

7. How has technology changed HRM practices?A. The HR function is simpler.

B. Recruiting using the web generates smaller, more focused applicant pools.C. Employee training is offered through scheduled classes rather than on demand.D. Electronic resumes take less time to evaluate than paper resumes.E. Nearly 20% of HR managers are involved in surveillance of their employees.

8. How do companies facilitate workforce diversity?A. Limit leadership influence to the executive levels.B. Rely on external support systems for minority workers.C. Encourage employees to challenge the beliefs and values of other employees.D. Build in accountability through surveys and audits.E. Reinforce traditional values.

9. Why is there a skilled labor shortage in the United States?A. Immigrants do not have skills in needed areas.B. Some baby boomers are working longer than retirement age.C. Most skilled workers are leaving the U.S.D. There are 26 million baby boomers working. There are 46 million generation

xers to replace them.E. Training redundancy is increasing.

10. HRM typically provides which of these types of training to temporary employees?A. Retirement planningB. Benefits optionsC. OrientationD. Career planning and managementE. Technology certification

11. Which of these quality experts began continuous improvement in Japanese industries?

A. Lee IacoccaB. W. Edwards DemingC. Barry BondsD. Andrew CarnegieE. Jason Eliot

12. A typical initial employee reaction to work process engineering is ____.A. angerB. clarityC. commitmentD. sabotageE. enthusiasm

13. The contingent workforce consists of all of the following types of employees except _______.

A. temporary employeesB. contract employeesC. just-in-time workersD. core employeesE. consultants

14. Employee involvement requires extensive additional HRM activity in which of these areas?

A. TrainingB. BenefitsC. Labor negotiationD. ErgonomicsE. Marketing

15. Donnie teaches ethics for a major corporation. He consistently urges managers to protect the interests of underrepresented and less powerful workers. Which ethical view does Donnie encourage?

A. VisionB. UtilitarianC. MaximizationD. JusticeE. Rights

CHAPTER 2 MCQ’s

1. Planning is a primary management function.A. True

B. False

2. The Hawthorne plant studies demonstrated the importance of teamwork.A. TrueB. False

3. External organizational influences on HRM include globalization and government legislation.

A. TrueB. False

4. Compensation is part of the staffing function of HRM.A. TrueB. False

5. HRIS general oversight usually is the responsibility of the employment manager.A. TrueB. False

6. Managers who meet designated goals are _____.A. assertiveB. efficientC. effectiveD. entitledE. oriented

7. David conducts new employee orientation for a large organization. His work is within which basic HRM function?

A. ManagementB. MotivationC. Career planningD. HRISE. Training and development.

8. Alice is an HRM professional hired to provide the lowest cost strategies to her organization. Which of the following is her primary concern?

A. Lower recruiting costs.B. Reduce turnover.C. Lower insurance premiums by installing a fitness center.D. Demonstrate the return on HRM investment dollars.E. Plan the annual picnic.

9. Dan, an HR executive, just reviewed a new training session on workplace harassment. Which external HRM influence category is illustrated?

A. Decentralized work sites.B. Maintenance.C. Worker skills.D. Government legislation.E. Management thought.

10. The father of scientific management is ______________?A. DemingB. BurnsC. TaylorD. HawthorneE. Technology

11. How do labor unions influence wages in nonunion shops?A. They do not.B. Work teams.C. Spillover effect.D. Globalization.E. Labor union negotiations.

12. Which training and development activity focuses on systemwide changes?A. Employee developmentB. Employee trainingC. Career developmentD. System developmentE. Organization development

13. The HRM maintenance function includes which of the following activities?A. Retraining productive employees when their skills become obsolete.B. Working with the local high schools to attract good workers.C. Screening potential employees before they are interviewed.D. Keeping employees well informed.E. Working on regularly scheduled machine upgrades.

14. Employee relations specialists are involved in which of these activities?A. Handling employee complaints.B. Working with position control specialists in compensation.C. Making a job offer.D. Negotiating benefits packages.E. Coordinating interview schedules.

15. A large university has 40 campuses around the state. Each site has courses taught, but the HRM functions of hiring, recruiting, and benefits are all done from a single campus location. This situation is an example of ___.

A. shared servicesB. outsourcingC. offshoringD. telecommutingE. technology shift

CHAPTER 5 MCQ’s

1. An HRIS is useful for tracking EEO data.A. TrueB. False

2. Benchmark positions are used only in small organizations.       A. TrueB. False

3. A job evaluation states the minimum acceptable qualifications for the incumbent.A. TrueB. False

4. A job specification states the minimum acceptable qualifications for the incumbent.A. TrueB. False

5. The diary method is useful for managerial jobs with lots of exceptions.A. TrueB. False

6. Organizational gap analysis is commonly identified as _____.A. SWOTB. Production planningC. Adverse impact assessmentD. Job analysisE. Core competency

7. The steps of the strategic planning process, in order, areA. Strategy, structure, goals, mission.B. Strengths, weaknesses, opportunities, threats.C. Mission, goals, people, strategyD. Goals, strategy, structure, people.E. Planning, organizing, leading, controlling

8. Which of these items would be in the highest security category of a typical HRIS?A. Pet names and breeds.B. Employee name.C. Former employers.D. Salary.E. Work location.

9. Why do companies have HRIS replacement charts?A. Most HRIS systems are obsolete within 3 years.

B. Parts inventories are usually backed up by the HRIS.C. Most companies have succession plans.D. Confidential data has changed in the last decade.E. Surveillance policies require them.

10. Which of these decreases in the labor supply is the easiest to predict?A. Retirements.B. Deaths.C. Transfers-in.D. Voluntary quits.E. Prolonged illnesses.

11. Jill is attending a workshop on job analysis techniques. She is studying which of these subjects?

A. Building replacement charts.B. Documenting SWOTs.C. Constructing a questionnaire.D. Screening interviews for job candidates.E. Verifying background checks.

12. Dion conducted a job analysis for a large manufacturing firm. His results had to be verified with another technique because typical behaviors were not recorded and his notes included comments about “Hawthorne.” What technique did Dion use?

A. Diary.B. Replacement chart.C. Forced choice comparisons.D. Structured questionnaire.E. Observation.

13. Job analysis produces which of the following, regardless of the technique used?A. Benchmarks.B. Individual interview.C. Job specifications.D. Replacement charts.E. Ergonomics.

14. Is the job description important for ADA compliance?A. Yes. It provides salary ranges.B. No. It was made illegal with Title IX.C. Yes. It identifies essential job functions.D. No. It is superceded by replacement charts.E. Yes. It identifies the reporting to structure.

15. Have you ever job-morphed?A. No. My high school clubs have nothing to do with my college activities.B. Yes. I successfully performed all four of the jobs assigned to my work team last

summer at least once.C. No. I always resigned.D. Yes. I took job skills from high school and used them in my college internship.E. No. I haven't held any job long enough to be promoted.

CHAPTER 6 MCQ’s

1. The goal of recruiting is to get as many applicants in the pool as possible.A. TrueB. False

2. Employee-referrals are no longer legal in most job markets.     A. TrueB. False

3. Executive search firms concentrate on senior management positions.A. TrueB. False

4. About 25% of U.S. firms use their websites for recruiting.A. TrueB. False

5. Younger employees are absent more often than older workers.A. TrueB. False

6. An HR executive is concerned that job applicants are 40% lower than last year. This should be discussed with the director of

A. Product development.B. Recruiting.C. Training.D. College relations.E. Employee relations.

7. Jamie is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective.

A. Recruiting costs have decreased 2% over the last 10 years.B. 65% of resumes were received through the Internet last year.C. The applicant pool is increasingly diverse.D. Fewer qualified applicants are applying for jobs.E. Fewer unqualified applicants are applying for jobs.

8. A small private college has been unable to hire a senior business professor for the past 3 years. The school has a rule that all new employees must be related to current employees or live within 49 miles of campus. This recruiting effort is constrained by

A. Internal organizational policies.B. Organization image.C. Government influenceD. Salary.E. Recruiting costs.

9. Why do companies use external job searches instead of internal searches?A. Legal requirements since 1997.B. It is less expensive.C. Companies can add new talent, new ideas to the organization.D. Companies will know more about job applicants.E. Orientation time is reduced.

10. Your mom is hiring a new nanny for your little sister and the dog. Which one of the following pieces of recruiting information would be most likely to assure that the woman is a good caregiver?

A. The woman's husband phoned to talk to your mom, saying that she really needed the job.

B. She graduated from a British nanny school.C. The background check came back ok.D. Your cousin knew someone from the woman's home town.E. Your former nanny, a wonderful caregiver who had to quit to move to care for her

mother, recommended this woman.

11. If your school wants to hire 5 new professors for next year (2 French, 1 Management, 1 Biology, 1 Religion) and can only place one print ad, where should the advertisement be placed?

A. Wall Street JournalB. New York TimesC. Chicago TribuneD. Neighborhood weekly newsletterE. Chronicle of Higher Education

12. David is a recruiter for a large manufacturing organization. Today, as part of community outreach, he worked with an employment agency that places people drawing unemployment compensation in the area. What kind of agency is involved?

A. Public employment agency.B. Private agency.C. Executive search firm.D. College placement office.E. Preprofessional resolution house.

13. You graduate this year and don't have a clue about what or where is next. If you want your job search to include the most options in the most locations, which of the following should you do? (And, you are not wealthy.)

A. Go to lots of college job fairs.B. Go with an executive search firm.C. Create a websume.D. Place a blind box ad.E. Build a replacement chart.

14. Jeannie is a retired interior designer. She offers her services on a consulting basis to a home furnishings store. The store pays her a percentage for each customer she has. What kind of worker is Jeannie?

A. Independent contractor.B. Permanent fulltime.C. Permanent parttime.D. Leased.E. Temp to perm.

15. What advice does your text give as you enter the job market?A. Leave volunteer work off the resume. It shows lack of focus.B. Make sure you have a face to face meeting with a firm before you give your resume.C. Don't waste time with professional networks.D. Use colored paper and big type fonts. If a paper resume, include confetti. If an

electronic one, embed some favorite sound.E. Computers do key word search screens. Make sure you have the right key words in

your resume.

CHAPTER 7 MCQ’S

1. A screening interview typically ends the selection process.A. TrueB. False

2. Comprehensive interviews are expensive and not very reliable.A. TrueB. False

3. The key element in a realistic job preview is holding the interview in the actual work space.A. TrueB. False

4. If a selection device has high reliability it has low validity.A. TrueB. False

5. Background investigations are performed, in part, to protect employers from negligent hiring liability.

A. TrueB. False

6. Which of these steps in the selection typically comes after the conditional job offer?A. Application form is completed.B. Employment tests are taken.C. Initial screening is performed.D. Comprehensive interview is conducted.E. Medical examination is performed.

7. Which of the following is likely to remove an applicant from the pool during the initial screening?

A. Performance test data.B. Personality test data.C. Medical exam results.D. Gaps in the applicant's job history.E. Faulty comprehensive interview.

8. Dion wants to decrease turnover for his customer service representatives. He examined work application forms for the last five years and learned the following: 60% of employees who stayed less than 90 days had no prior work experience; 90% of employees who stayed more than a year had more than 2 previous jobs. 25% of employees who stayed less than 90 days had a high school diploma; 30% of employees who stayed more than a year had a high school diploma. 80% of the employees who stayed less than 90 days spoke more than 1 language; 75% of the employees who stayed longer than 1 year spoke two languages. What should he do?

A. Lower work experience requirements for the job.B. Raise education requirements for the job.C. Weigh work experience more heavily than language skills.D. Weigh language skills more heavily than education levels.E. Raise language skill requirements to three or more languages.

9. Minnie is interviewing for a job as a cheese tester. She is taken to the production line, and asked to taste and smell four different kinds of cheese coming from the conveyors. What stage of the selection process is involved?

A. Comprehensive interview.B. Literacy test.C. Work sampling.D. Coaching.E. This is just a break, not part of the process.

10. What kind of interview is the most reliable?A. PanelB. ValidC. StressD. SituationalE. Structured

11. Why do realistic job previews result in lower turnover rates?A. More committed employees are hired.B. Fewer job offers are made.C. Higher salaries are offered.D. Better benefits are provided.E. They do not.

12. A conditional job offer has been rescinded after a former employer alerted the new employer to public records of criminal activity. Is this legal?

A. Yes, under qualified privilege.B. No, under qualified privilege.C. Yes, under bona fide occupational qualification.D. No, under reasonable accommodation.E. Yes, under reasonable accommodation.

13. Why is concurrent validity challenged in court more often than predictive validity?

A. It is not. Predictive validity is more challenged.B. Concurrent validity has no content validity.C. Applicants are more similar to applicants.D. Interview consistency.E. Predictive validity is an older technique.

14. Minna wants to increase the size of the applicant pool for entry level customer service representatives. This job requires an employment test on basic clerical and communication skills. What should Minna do?

A. Lower the cut score on the employment test.B. Raise the cut score on the employment test.C. Increase the validity of the employment test.D. Increase the reliability of the employment test.E. Make the test shorter.

15. Why is it now legal to use the same screening test for a variety of jobs in an organization?A. Griggs v. Duke PowerB. Cut scoresC. BFOQD. Reasonable accommodationE. Validity generalization