mdec manual v1.4
TRANSCRIPT
MALAYSIA GOVERNMENT PORTALS
& WEBSITES ASSESSMENT 2014
Self-AssessmentManual
A Referencefor the GovernmentAgencies
A COMPLETE GUIDE TO
Version 1.4
© Multimedia Development Corporation 2014
Unauthorised reproduction, lending, hiring, transmission or distribution of any data is prohibited. The manual and associated materials and any elements thereof must
be treated like any other copyrighted material.
Request should be made to:Special Projects, Stakeholder Engagement
Multimedia Development Corporation2360 Persiaran APEC
63000 CyberjayaSelangor Darul Ehsan
E-mail: [email protected]: +603 8315 3211 Fax: +603 8318 9216
Summary of the 7 Pillars of Malaysia Government Portals and Websites Assessment
Details of the Criteria of the 7 Pillars of Malaysia Government Portals and Websites Assessment
Instructions for Self-Assessment of Malaysia Government Portals and Websites Assessment
PILLAR 1: SITE PERFORMANCELoading Time
PILLAR 2: FUNCTIONALITYAid, Tools & Help ResourcesFrequently Asked Questions (FAQ)Feedback FormFeedback Auto-NotificationNumber of Online ServicesBroadcastElectronic ArchiveMobile Web/ VersionW3C Disability AccessibilityNotification of TransactionNew Media
PILLAR 3: CONTENTAbout UsAudio/VideoContact DetailsMulti LanguagePublicationsUpdating Activities
A
B
C
4
5
6
78
1314 19232732 37 41 45 49 53 57
TABLE OF CONTENT
62 6367 71 75 80 84
i. ii.iii.iv. v. vi.
i. ii.iii.iv. v. vi.vii.viii.ix.x.xi.
i.
PILLAR 4: NAVIGATIONHomepage LengthNo Broken LinkPersonalisationSitemapLink to myGov
PILLAR 5: SEARCHSearchSearchable Database
PILLAR 6: ONLINE TRANSPARENCYClient’s CharterAchievement of Client’s CharterStatistic of Online ServicesFeedback ResponseOnline Services Security
PILLAR 7: LOOK AND FEELLook and Feel
Frequently Asked Questions
Self-Assessment Checklist
D
E
899398102106
110111116
TABLE OF CONTENT
88
121122126130134138
143
148
155
142
i. ii.iii.iv. v.
i. ii.iii.iv. v.
i. ii.
i.
The speed, consistency, and reliability of loading
pages on the website
SITE PERFORMANCE
1 The usefulness,convenience and
variety of online features and tools available on the
website
FUNCTIONALITY
2A. Summary of the 7 Pillars of Assessment
The accuracy, quality, and freshness of news, information, and content on the
website
CONTENT
3 The organization of the site and options for
navigation and how well the layout helps you find what you are looking for
NAVIGATION
4The relevance, organisation, and quality of search results
available on the site(Although this element is not applicable universally, it is
often extremely impactful forsites where it is relevant)
SEARCH
5 How thoroughly, quickly,and accessibly the websitediscloses information about
what the agency is doing
ONLINE TRANSPARENCY
6The visual
appeal of the site and its consistency throughout the site
LOOK AND FEEL
7Self-Assessment ManualMalaysia Government Portals and Websites Assessment 4
P3: CONTENT
B. Criteria of the 7 Pillars
i. Loading Time
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 5
About UsAudio/VideoContact DetailsMulti LanguagePublicationsUpdating Activities
i. ii.iii.iv. v. vi.
P1: SITE PERFORMANCE P2: FUNCTIONALITY
Aid, Tools & Help ResourcesFrequently Asked Questions (FAQ)Feedback FormFeedback Auto-NotificationNumber of Online ServicesBroadcastElectronic ArchiveMobile Web/ VersionW3C Disability AccessibilityNotification of TransactionNew Media
i. ii.
iii.iv. v. vi. vii. ix. x. xi.xii.
P4: NAVIGATION
Homepage LengthNo Broken LinkPersonalisationSitemapLink to myGov
i. ii.iii.iv. v.
P5: SEARCH
Search Within WebsiteSearchable Database
i. ii.
P6: ONLINE TRANSPARENCY
Client’s CharterAchievement of Client’s CharterStatistic of Online ServicesFeedback ResponseOnline Services Security
i. ii.
iii.iv. v.
i. Look and Feel
P7: LOOK AND FEEL
C. Instructions for Self-Assessment
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 6
DESCRIPTION:
The speed, consistency, and reliability of loading pages on the website
CRITERIA
i. Loading Time
P1: SITE PERFORMANCE
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 7
• Ideal loading time is 10 seconds and below
Conditions:
• Site Performance assessment must be undertaken during peak hours
Peak Hours:
- 10.00am to 1.00pm, and - 2.00pm to 4.00pm
• Assessment to be undertaken by using an online tool “Search-Metrics Rapid”
http://rapid.searchmetrics.com/en/seo-tools.site-analysis. website-speed-test,46.html
KEYWORD: LOADING TIME, LOAD TIME, SPEED
i. Loading Time
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 8
FLOW CHART
Type the Online Tool URL Address into your Internet Browser:http://rapid.searchmetrics.com/en/seo-tools.site-analysis.
website-speed-test,46.html
Look for Website Speed Check header
Type Your Organisation URL Addressand the Captcha-Result
Click Submit
Identify the result of Loading Time
Snap a screen shot of the page that displays the Loading Time result
FLOW CHART
10 seconds and below
Above 10 seconds
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 9
1
FLOW CHARTSTEPS
Type the Online Tool URL Address in your Internet Browserhttp://rapid.searchmetrics.com/en/seo-tools.site-analysis.website-speed-test,46.html
2Look for Website Speed Check header
You may also search the Online Tool “Search Metrics Rapid” using search engine such as Google or Yahoo
It is usually placed on the main page of the website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 10
3Enter Your Organisation URL Address and the Captcha-Result
4Click the Submit button
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 11
5Identify the result of Loading Time
6Snap a screen shot of the page that displays the Loading Time result
It may take several seconds before the result is displayed
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 12
DESCRIPTION:
The usefulness, convenience, and variety of online fea-tures and tools available on the website.
CRITERIA
P2: FUNCTIONALITY
i. ii.iii.iv. v. vi. vii. ix. x.xi.xii.
Aid, Tools & Help ResourcesFrequently Asked QuestionsFeedback FormFeedback Auto-NotificationNumber of Online ServicesBroadcastElectronic ArchiveMobile Web/ VersionW3C Disability AccessibilityNotification of TransactionNew Media
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 13
• Refers to information beyond User Manual of online services, such as the tips provided by eFiling by LHDN
• Examples:a) Tipsb) Guidelinesc) Manuald) Flowcharte) Video Tutorial
Conditions: a) All of the online services provided in the website must have either one of the five examples
b) FAQ is not considered as Aid, Tools & Help Resources
KEYWORD: TOOLS, TIPS, GUIDELINES, MANUAL, HELP, AID
i. Aid, Tools & Help Resources
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 14
FLOW CHART
Go to main page of your website
Enter / Log-In into all of the Online Services
FLOW CHART
Identify Online Services
Snap a screen shot of the page that display the information Screen shot is not required
Identify whether the conditions are fulfilled
Identify availability of any
of 5 examples
Yes No
No
Yes
Available
Not Available
Note: Steps to be repeated for all Online Services available on the website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 15
1
FLOW CHARTSTEPS
Go to the main page of the website
2Identify Online Services provided by the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
You may have to log-in to enter some of the Online Services
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 16
3Enter into all of the Online Services
4Look for the availability of any of the 5 examples
You may have to log-in to enter some of the Online Services
Browse the page to look for any form of assistance to ease your online services
Remember to look for ALL of your online services
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 17
6Snap screen shots for all of the Online Services page that display the Aid, Tools & Help Resources
Remember to snap screen shots for ALL of your online services
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
5 Identify whether the conditions are fulfilled:
a) All of the online services provided in the website must have
either one of the five examples
b) FAQ is not considered as Aid, Tools & Help Resources
18Self-Assessment ManualMalaysia Government Portals and Websites Assessment
• A list of questions that are frequently asked by the website users
Condition: a) Must be created to answer specific questions related to the agency
• Advisable to provide contact details of the relevant officer of the agencies in order to allow users to enquire or send questions that are not provided in the FAQ section
KEYWORD: FREQUENTLY ASKED QUESTIONS, FAQ, QUESTIONS, HELP, ENQUIRIES
ii. Frequently Asked Questions (FAQ)
19Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHART
Go to the main page of your website
FLOW CHART
Identify the availability of FAQ
Snap a screen shot of the page that display the information
Screen shot is not required
Identify whether the condition is
fulfilledYes
Available Not Available
No
20Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the availability of FAQ
You can go to the main page by clicking “Home” / “Main Page” text or icons
The FAQ is usually placed at the Contact Us section or the top right of the page
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 21
4Snap a screen shot of the page that display the FAQ information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3 Identify whether the conditions are fulfilled:
a) Must be created to answer specific questions related to
the agency
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 22
• Feedback / Comment refers to the the opinion expressed by users with regards to the website functionality, usage experience or related agency’s issues
Conditions:
a) Complaints are not considered as Feedback
b) Signing up and logging in to the feedback form are discouraged
KEYWORD: FEEDBACK, QUESTION, COMMENT, REMARKS, ENQUIRY
iii. Feedback Form
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 23
FLOW CHART
Go to the main page of your website
FLOW CHART
Send a sample enquiry to
observe whether the form is
working
Snap a screen shot of the page that display the information Screen shot is not required
Working Not Working
Look for Feedback Form
Identify whether the condition is
fulfilledYes
No
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 24
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the availability of Feedback Form
You can go to the main page by clicking “Home” / “Main Page” text or icons
Browse the page to look for any form of assistance. The Feedback Form is usually available at the Contact Us section
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 25
5Snap a screen shot of the page that display the Feedback Form
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
4Identify whether the conditions are fulfilled:
a) Complaints are not considered as Feedback
b) Signing up and logging in to the feedback form are discouraged
3Send a sample enquiry to observe whether the form is functional
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 26
• Upon submission of Feedback, a notification must be prompted / displayed to inform user that the Feedback has been sent / received and the time frame for feedback response.
• Reference / Tracking number is encouraged to be included in the notification message
• Example: Pop-Up Message after clicking the “Submit” icon that inform the user that the message have been received by the system and to expect a reply by a time frame
Condition:
a) Time frame for expected response from the agency
KEYWORD: FEEDBACK, AUTO NOTIFICATION, QUESTION, RESPONSE
iv. Feedback Auto Notification
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 27
FLOW CHART
Go to the main page of your website
FLOW CHART
Identify whether time frame for
response is readily available in the feedback form
Snap a screen shot of the page that display the information
Screen shot is not required
No
Look for Feedback Form
Yes
Error-Free
Snap a screen shot of the page that display the information
Send a sample enquiry using the
feedback form
No
Identify the availability of
time frame in the notification message received after the enquiry submission
Error
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 28
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the availability of Feedback Form
You can go to the main page by clicking “Home” / “Main Page” text or icons
3Identify whether the Feedback Auto Notification is displayed:
A) Auto Notification is displayed B) Auto Notification is not displayed
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 29
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
4Identify whether the Notification message includes the response time
5Snap a screen shot of the page that display response time within the Feedback Form
A) Auto Notification is displayed
The response time may be displayed anywhere on the Feedback Form
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 30
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
7Snap a screen shot of the page that display response time within the Feedback Form
B) Auto Notification is not displayed
4 Fill up the Feedback Form and Submit
5Identify whether the Auto-Notification message is prompted after the submission of Feedback Form
6 Identify whether the Notification message includes the response time
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 31
• Online Services is defined as services that can be fully transacted online
• These include any Government to Citizens (G2C), Government to Business (G2B) or Government to Government (G2G) services
• E-Payment is considered as an Online Service
• Maximum of 5 Online Services to be assessed
Conditions:
a) End-to-end services without off-line transaction requirement
b) Services must be provided within the website domain
c) Intranet, Complaint and Feedback forms are not considered
as Online Services
d) Should the Online Services are not published on the
website’s domain, the ownership of information of the
Online Services will be verified
KEYWORD: ONLINE SERVICES, E-SERVICES, ELECTRONIC SERVICES
v. Number of Online Services
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 32
FLOW CHART
Go to the main page of your website
FLOW CHART
Identify Online Services
Snap a screen shot of the page that display the information Screen shot is not required
Yes
Available Not Available
No
Enter / Log-In into all of the Online Services
Identify whether each of the
conditions of Online Services are fulfilled
Count the number of Online Services
Yes
Note: Steps to be repeated for maximum of 5 Online Services available on the website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 33
1
FLOW CHARTSTEPS
Go to the main page of the website
2Identify Online Services provided by the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 34
Online Services are identified based on the number of functions and service provided, rather than by systems
Government-to-Citizen (G2C): The online interaction between a government and the members of the public
Government-to-Business (G2B) : The online interaction between a government and business entities
Government-to-Business (G2G) : The online interaction between a Government and its organisations and other Governments
4Identify whether each of the five Online Services fulfil the relevant condi-tions for respective Online Services:
a) End-to-end services without off-line transaction requirement
b) Services must be provided within the website domain
c) Intranet, Complaint and Feedback forms are not considered as Online Servicesd) Should the Online Services are not published on the website’s domain, the ownership of information of the Online Services will be verified
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 35
3Enter or log-in into each of the Online Services
Count the number of Online Services available5
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 36
6Snap the screen shot of the completed transaction of maximum of 5 Online Services provided in the website
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
• Broadcast refer to the Announcements, News and Latest Changes in the agency
Condition:
a) The section should not be left blank. If there is no update / announcement, it must be displayed as “No latest announcement is available”
KEYWORD: BROADCAST, ANNOUNCEMENTS, NEWS, UPDATES, LATEST
vi. Broadcast
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 37
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 38
Go to the main page of your website
Identify the availability
of Broadcast information
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Look for Broadcast Section / Tab / Header
Identify whether the condition is
fulfilledYes
No
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Broadcast section / header that include Announcements, News and Latest Changes in the agency
You can go to the main page by clicking “Home” / “Main Page” text or icons
Browse the page to look for Broadcast information
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 39
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 40
3Identify whether Broadcast section fulfils the condition:
a) The section should not be left blank. If there is no update / announcement, it must be displayed as “No latest announcement is available”
4Snap a screen shot of the page that display the Broadcast information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
• Archive of articles, news clipping and announcements
Conditions:
a) A minimum of 1 year archive information is made available
b) Archive is relevant to the agency and its portfolio
KEYWORD: ARCHIVE, ARTICLES, NEWS, CLIPPINGS, ANNOUNCMENTS
vii. Electronic Archive
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 41
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 42
Go to the main page of your website
Identify the availability of Archive
information
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Look for Archive Section / Tab / Header
Identify whether the conditions are
fulfilledYes
No
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Archive section / header that includes Announcements, News Clipping and Articles in the agency
You can go to the main page by clicking “Home” / “Main Page” text or icons
Browse the page to look for Electronic Archive information
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 43
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 44
3Identify whether the Archive information fulfils the conditions:
a) A minimum of 1 year archive information is made available
b) Archive is relevant to the agency and its portfolio
4Snap a screen shot that display the detail page of the Electronic Archive
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
• A version of the website that is adjusted to be viewed using mobile devices such as smart phone, tab or iPad
• The version must be simpler than the full desktop version or if it’s the same version, the view is tailored to the size of the mobile device i.e. using responsive design
• Announcement on the feature, QR code or Mobile icon must be displayed on the desktop version to inform users of the availability of the mobile web / version
• A QR code may be used to notify the availability of Mobile Version
Conditions:
a) At least one of the mobile web / version must be fulfilled
b) Must be displayed on a mobile device such as smart phone / iPad / tab
KEYWORD: MOBILE
viii. Mobile Web / Version
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 45
FLOW CHART
Go to main page of your website
FLOW CHART
Look for Mobile Web / Version via:Announcement / QR Code / Mobile Web
Snap a screen shot of the page that display the mobile version
on a mobile device
Screen shot is not required
Identify the availability of Mobile Web /
Version
NoYes
Available
No
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 46
Observe the display on a
Mobile Device
Identify whether the
conditions are fulfilled
Yes
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Mobile Web / Version announcement
You can go to the main page by clicking “Home” / “Main Page” text or icons
Browse the page to look for Mobile Web / Version information
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 47
3Identify whether the Archive information fulfils the conditions:
a) The Mobile version must be simpler than the full desktop version
b) Announcement on the features must be displayed in the desktop version
4View a mobile web / version using a mobile device
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 48
6Snap screen shots for all of the Online Services page that display the Mobile Web Version on a mobile device
The common instruction for most mobile devices is to hold the Power button and Home button down simultaneously for up to 2 seconds Galaxy Tab 2 lets you take a screen capture of the image on the screen by touching “Screen Capture” icon on the tab
Xperia users may hold the Power button and Volume-down button down simultaneously for a few seconds.
These methods varies for different models of mobile devices
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 49
• Websites are required to comply with Level A of Web Content Accessibility Guidelines (WCAG) 2.0
Condition:
a) Usage of Online Tool: WAVE - http://wave.webaim.org/
KEYWORD: DISABILITY, ACCESSIBILITY, W3C, OKU
ix. W3C Disability Accessibility
FLOW CHART
Type the Online Tool URL Address in your Internet Browserhttp://wave.webaim.org/
Type Your Organisation URL Address
Click Submit
Identify the result of Level A compliance
Snap a screen shot of the page that displays the W3C Disability Accessibility result
FLOW CHART
Error-Free
Error Indicated
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 50
1
FLOW CHARTSTEPS
Type the Online Tool URL Address in your Internet Browserhttp://wave.webaim.org/
2Type Your Organisation URL Address
You may also search the Online Tool “WAVE” using search en-gine such as Google or Yahoo
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 51
3 Click Submit
4Identify the result of W3C Disability Accessibility
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 52
6Snap a screen shot of the page that displays the W3C Disability Accessibility result
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Should WAVE is unable to assess the website and produce the assessment result, you are encouraged to download WAVE Toolbar for Firefox for assessment
• To provide notification after a transaction is completed
Conditions:
a) For each Online Services
b) All the Online Services must provide the notification of transaction
KEYWORD: TRANSACTION, NOTIFY
x. Notification of Transaction
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 53
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 54
Go to the main page of your website
Identify whether a notification is
received
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Enter or log in into each of your Online Services
Identify whether the conditions are
fulfilledYes
No
Complete each Online Transaction
Note: Steps to be repeated for all Online Services available on the website
1
FLOW CHARTSTEPS
Go to the main page of the website
2Enter or log in into each of your Online Services
You can go to the main page by clicking “Home” / “Main Page” text or icons
You may have to log-in to enter some of the Online Services
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 55
3 Complete each Online Transaction and click submit
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 56
6Snap a screen shot that display the detail page of the Electronic Archive
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
4Observe whether the Notification of Transaction is received for each of the Online Services
Remember to look for ALL of your online services
5Identify whether Notification of Transaction is available for each of Online Services provided by the website
• All that is related to Internet and interplay between technology, images and sounds
• Example of new media are blogs, video sharing, image sharing, RSS Feed, webcast, webinar, widget, tag clouds, pinboard and podcast
• Maximum of 5 New Media channels to be assessed
Conditions:
a) Additional technology such as Web 2.0 is considered part of New Media
b) Social Media feeds must be updated regularly
c) The new media incorporated in the website such as QR Code, tag cloud, responsive design, mobile apps, e-book reader must be error-free
d) The Live Chat representative must be online during the set time frame
KEYWORD: NEW MEDIA, SOCIAL MEDIA, BLOG, VIDEO, YOUTUBE, RSS, PODCAST, WEBCAST, WEBINAR, WIDGET, TAG CLOUDS, PINBOARD, APP
xi. New Media
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 57
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 58
Go to the main page of your website
Look for information / icons
related to New Media
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilledYes
No
Note: Steps to be repeated for a maximum of 5 New Media channel available on the website
Open all the new media channels available on the website
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for information, technology or icon that represent New Media
You can go to the main page by clicking “Home” / “Main Page” text or icons
Make sure you look at publication section too, in case an e-book reader is used
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 59
You may have to log-in to enter some of the New Media channels
If the website uses Responsive Design, test it!
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 60
3Open mximum of 5 New Media channels available on the websiteExample: Open the Facebook page that is listed on the website
4Identify whether the New Media available fulfil the conditions:
a) Additional technology such as Web 2.0 is considered part of New Media
b) Social Media feeds must be updated regularly
c) The new media incorporated in the website such as QR Code, tag cloud, responsive design, mobile apps, e-book reader must be error-free
d) The Live Chat representative must be online during the set time frame
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 61
5Snap screen shots for all the New Media channels published on the website
DESCRIPTION:
The accuracy, quality, and freshness of news, information, and content on the website.
CRITERIA
P3: CONTENT
i. ii.iii.iv. v. vi.
About UsAudio/VideoContact DetailsMulti LanguagePublicationsUpdating Activities
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 62
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 63
• Provides information on the respective unit or department
• It may be provided in a dedicated section or incorporated in the introduction page
KEYWORD: ABOUT, WHO ARE WE, BACKGROUND, VISION, MISSION
i. About Us
FLOW CHART
Go to the main page of the website
Identify About Us section or information in the
Introduction Page
FLOW CHART
Available Not Available
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 64
Snap a screen shot of the page that display the information Screen shot is not required
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for About Us section or Browse through the main introduction section
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 65
Information is usually placed in the section tabs or anywhere obvious in the main page
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 66
3Snap a screen shot of the page that display the About Us information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 67
• An audio clip or a video clip refers to a segment of video or media files containing audio or video that has both an in-time and an out-time within a larger video element
• Streaming or downloadable audio clips are clips with only sound that were recorded for listening purposes
Conditions:
a) Background music is not considered as an audio clip
b) Flash is not considered as a video clip
c) Both the audio and video clips must be related to the agency
KEYWORD: AUDIO, VIDEO, MEDIA, STREAMING, YOUTUBE
ii. Audio or Video
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 68
Go to the main page of your website
Identify the presence of Audio / Video section or display in the
website
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilledYes
No
1
FLOW CHARTSTEPS
Go to the main page of the website
2Identify the presence of Audio / Video section or display in the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 69
Information can be found in the section tabs or anywhere in the website. Try look for related key words such “media” / “multimedia”
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 70
4Snap a screen shot of the page that display the About Us information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the audio / video clips fulfil the conditions:a) Audio clips must not be the background musicb) Video clips must not be flash videosc) Both audio and video clips must be related to the agency
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 71
• Contact details refers to information by which members of the public, business, or entity can use to reach the agency
Conditions:
a) Telephone – Telephone numbers that allow users to contact the respective unit
b) Address – Information that allow the users to contact the respective unit by mail, as well as location of the agency
c) Email – General e-mail or webmaster email address
KEYWORD: CONTACT, TELEPHONE, ADDRESS, E-mail, LOCATION, GENERAL LINE
iii. Contact Details
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 72
Go to the main page of your website
Identify the availability of the Contact Details
section in the main page
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify the availability of all the 3 information
Not Available
Available
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Contact section or Browse through the main page Contact Details
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 73
Information can be found in the section tabs or anywhere on the main page. Try look for related key words such “Contact Us”
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 74
4Snap a screen shot of the page that display the Contact Details information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the Contact Details provided fulfil all the conditions:a) Telephone Numbersb) Addressc) Email
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 75
• Malay Language content must be made available for all websites
• English Language content is encouraged, subject to the following conditions:
• All the content within the website must be translated into English
• Discrepancies between Malay and English must be avoided
• Translation via online tools is not permissible
• Content in third language, for example Mandarin / Tamil are optional for the websites. The use of online tool is permissible with the condition:
• Notice of disclaimer is displayed to inform users of its limitation and risks
KEYWORD: MULTI LANGUAGE, CONTENT, ENGLISH, MALAY LANGUAGE, THIRD LANGUAGE, MANDARIN, TAMIL
iv. Multi Language Content
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 76
Go to the main page of your website
Identify the availability of Malay Language Content
Snap a screen shot of the page that display the information
Screen shot is not required
Available Not Available
Identify the availability of English
Language / Third Language Content
Not Available
Available
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for “Malay Language” content
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 77
Information can be found in the top section or anywhere on the main page. Try look for related key words such as “Language”
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 78
4Identify whether the content languages meet the conditions:
a) Malay Language: Compulsory
B) English Language:• All the content within the website must be translated into English• Discrepancies between Malay and English must be avoided• Translation via online tools is not permissible
c) Third Language: If an Online Translation tool is used, notice of disclaimer is to be displayed to inform users of its limitation and risks
3Identify the availability of English and Third Languages content
Circulars, Name of Event, Publications, Tender, News Article, Speech, Press Release, Act and Journal do not require translation from Malay language to others
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 79
5Snap screen shots of the main page of all the languages made available by the website
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 80
• Publications refer to information that are made available online or in a downloadable manner
Conditions:
a) Majority of the publications / databases must be made available online
b) All the links provided for the information / download are active links
c) Journal / Publication abstracts are not considered as Publication
d) May utilise online application such as e-book reader
KEYWORD: PUBLICATION, INFORMATION, DOWNLOAD, DATABASE, EBOOK, ANNUAL REPORT, BULETIN, NEWSLETTER, BOOK
v. Publications
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 81
Go to the main page of your website
Identify the availability of Publications
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
Not Available
Available
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Publication in the section tabs or anywhere in the main page
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 82
Information can be found in the top section or anywhere on the main page. Try look for related key words such as “”Information” / “Reports”
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 83
4Snap a screen shot of the page that display the Publications
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the available epublications meet the conditions:
a) Majority of the publications / databases must be made available online
b) All the links provided for the information / download are active links
c) Journal / Publication abstracts are not considered as Publication
d) May utilise online application such as e-book reader
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 84
• Updating activities refer to the update and review of the information on the website undertaken by the agencies
• There are 6 elements of Updating Activities:
a) News, Activities, Updated events
b) Announcements Information and broadcast
c) Newspaper clippings, statements or articles
d) Poster / Banner
e) Tender / Quotation / Recruitment announcements
f) Minister, Deputy Minister and Senior Management of the agencies
• Must observe the updates in any of the 6 relevant sections
KEYWORD: UPDATE, ACTIVITIES, CHANGES, LATEST INFORMATION, NEWS, ANNOUCEMENT, BROADCAST, NEWSPAPER, CLIPPINGS, STATEMENTS, ARTICLES, POSTER, BANNER, TENDER, QUOTATION, RECRUITMENT, MINISTER, MANAGEMENT
vi. Updating Activities
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 85
Go to the main page of your website
Identify all the 6 elements that needs
to be updated
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the information is
updated
Not Available
Available
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Publication in the section tabs or anywhere in the main page
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 86
Information can be found in the top section or anywhere on the main page.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 87
4Snap a screen shot of the page that display the Publications
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether any of the 6 relevant element of the Updating Activities are up-to-date:
a) News, Activities, Updated events
b) Announcements Information and broadcast
c) Newspaper clippings, statements or articles
d) Poster / Banner
e) Tender / Quotation / Recruitment announcements
f) Minister, Deputy Minister and Senior Management of the agencies
DESCRIPTION:
The organization of the site and options for navigation and how well the layout helps you find what you are looking for.
CRITERIA
P4: NAVIGATION
i. ii.iii.iv. v.
Homepage LengthNo Broken LinkPersonalisationSitemapLink to myGov
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Self-Assessment ManualMalaysia Government Portals and Websites Assessment 89
• Home Page length refer to the size of the home page of the website
Conditions:
a) Scroll-down of the page must be 3 pages or less (measured by “Page Down” key on the keyboard)
b) Resolution: Maximum of 1280 x 800
KEYWORD: LENGTH, SIZE, HOMEPAGE, RESOLUTION
i. Homepage Length
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 90
Go to the main page of your website
Identify the length of the main page
Snap a screen shot of the page that display the information Screen shot is not required
3 pages and below
More than 3 pages
Identify whether the conditions are
fulfilled
No
Yes
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Publication in the section tabs or anywhere in the main page
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 91
The key for Page Down vary depending on the keyboard. Common key labels are Page Down and PgDn
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 92
4Snap a screen shot of the page that display the Publications
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the conditions are fulfilled:
a) Scroll-down of the page must be 3 pages or less (measured by “Page Down” button
b) Resolution: Maximum of 1280 x 800
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 93
• Ensure that all hyperlinks are not dead links
• Usage of Online Tool: W3C Link Checker
http://validator.w3.org/checklink
Conditions:
a) Intranet is not considered as part of Broken Link
b) Files such as .jpg, .jpeg, .gif, .png, .css, .js, .ico, lang=bm, jsessionid are not taken into consideration for the Broken Link test
c) Only links that originate from the same domain are taken into consideration
KEYWORD: LINK, HYPERLINK, BROKEN LINK
ii. No Broken Link
FLOW CHARTFLOW CHART
Self-Assessment ManualMalaysia Government Portals and Websites Assessment 94
Type Your Organisation URL Address
Identify the result of W3C Link
Checker
Snap screen shots for all of the broken link pages that are listed to prove that they are not considered as broken links
Active Link only
Broken Links
Broken Link
Type the Online Tool URL Address in your Internet Browserhttp://validator.w3.org/checklink
Click Submit
Verify each broken link listed by the tool whether it
fulfills the Broken Link conditions
Active Link
1
FLOW CHARTSTEPS
Type the Online Tool URL Address in your Internet Browserhttp://validator.w3.org/checklink
2Type Your Organisation URL Address and Click Check
You may also search the Online Tool “W3C Link Checker” using search engine such as Google or Yahoo
95
It is usually placed on the main page of the website
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96
3Identify the result of W3C Link checker
It may take several seconds before the result is displayed
4Verify each broken link listed by the tool whether it fulfills the Broken Link conditions:
a) Intranet is not considered as part of Broken Link
b) Files such as .jpg, .jpeg, .gif, .png, .css, .js,.ico, lang=bm, jsessionid are not taken into consideration for the Broken Link test
c) Only links that originate from the same domain are taken into consideration
cont’ next page
Not considered as broken link
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97
4Snap screen shots of:
a) Page that display the result of W3C Link Checkerb) All pages that are listed in the W3C Link Checker
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your keyboard. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Considered as broken link
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98
• Segmentation of the website to cater to specific audience
• It is a convenient approach to direct users to the right information and services
Condition:
a) Links are provided for specific users of the website
Example: Students, Parents, Teachers
KEYWORD: PERSONALISATION, AUDIENCE, SPECIFIC, SEGMENT, SEGMENTATION
iii. Personalisation
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
99
Go to the main page of your website
Identify the availability of
segmentation of users
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the segmentation of the website to cater to specific audience such as Teachers, Students and Pensioner
You can go to the main page by clicking “Home” / “Main Page” text or icons
100
Look at the main page / main sections of the website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
101
4Snap screen shots of each page for the target audiences
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the condition is fulfilled
a) Links are provided for specific users of the website
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102
• Refers to an interactive table of contents whereby the content of the website are linked directly.
• Most often, it is a textually organised model of the website content to provide an overall outlook of the website mapping
• In recent years, more complex dynamic and interactive Site Map have been developed and used by the websites
Condition:
a) Links are provided for the content listed
KEYWORD: SITE MAP, CONTENT
iv. Site Map
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
103
Go to the main page of your website
Identify the availability of Site
Map
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the segmentation of the website to cater to specific audience such as Teachers, Students and Pensioner
You can go to the main page by clicking “Home” / “Main Page” text or icons
104
Site Map is often placed at the bottom of the page
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
105
4Snap a screen shot of the page that display the detail of the Site Map
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the condition is fulfilled
a) Links are provided for the content listed in the Site Map section
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106
• myGov is the Official Portal of the Government of Malaysia
• It serves as the main gateway to all the websites of Ministries, agencies and states
Condition:
a) Hyperlink to myGov portal is provided by all Government websites
KEYWORD: LINK, HYPERLINK, myGov
v. Link to myGov
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
107
Go to the main page of your website
Identify the availability of Link to
myGov
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Link to myGov presence on the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
108
Links to other websites are usually placed on the sidebars or bottom of the page
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
109
4Mouse-over the cursor to the the to myGov on the website.Snap a screen shot of the myGov URL display on the Status bar
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the condition is fulfilled
a) Hyperlink to myGov portal
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
DESCRIPTION:
The relevance, organisation, and quality of search results available on the site.
(Although this element is not applicable universally, it is often extremely impactful for sites where it is relevant.)
CRITERIA
P5: SEARCH
i. ii.
Search Within WebsiteSearchable Database
110Self-Assessment ManualMalaysia Government Portals and Websites Assessment
111
• A facility to seek general information of a website by typing keywords into the search function
Condition:
a) The search function must be internal, within the agency website
KEYWORD: SEARCH, LOOK, FIND
i. Search Within Website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
112
Go to the main page of your website
Send a search enquiry
Snap a screen shot of the page that display the information Screen shot is not required
Functional
Not Functional
Identify whether the condition is
fulfilled
No
Yes
Look for an Internal Search engine /
functionAvailable Not Available
Not RelevantIdentify whether result
is relevant
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for an Internal Search engine / function
You can go to the main page by clicking “Home” / “Main Page” text or icons
113
The Search Button is often placed on the top right side of the website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
114
3Type in a keyword relevant to the agency
Possible key words such as “archive”, “location”
4Identify the relevancy of the result from the keyword
Does the result match the key word you had entered?
5Identify whether the conditions are fulfilled:
a) The search function must be internal, within the agency website
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115
4Snap a screen shot of the page that display the detail Search result
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
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116
• Referrs to searches that access information in specific section of the website or database
Condition:
a) Searches result / information derived from specific section of the website or database
Example of specific section: staff directory, circular, image gallery, news article
KEYWORD: SEARCH, LOOK, FIND
ii. Searchable Database
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
117
Look for search function in any section of the website
Type in a relevant keyword into the Search function
Snap a screen shot of the page that display the information Screen shot is not required
Information Received
Information Not Received
Identify whether the conditions are
fulfilled
No
Yes
Go to the main page of your website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Search Button / Function in any specific section of the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
118
You may search at sections such as staff directory, circular, image gallery, news article
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
119
3Type in a relevant key word that search from the database of the agency
Possible key words such as a name of the staff from the Directory. You may use common names such as Abdul
4Identify the relevancy of the result from the keyword
Does the result provide the information from a database?
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
120
5Snap a screen shot of the page that display the detail Search result
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
DESCRIPTION:
Online Transparency refers to the level of details, speed and accessibility of the website in disclosing information on its objectives, roles and functions.
CRITERIA
P6: ONLINE TRANSPARENCY
i. ii.iii.iv. v.
Client’s CharterAchievement of Client’s Charter Statistics of Online ServicesFeedback ResponseOnline Services Security
121Self-Assessment ManualMalaysia Government Portals and Websites Assessment
122
• Client’s Charter is a compulsory information to be displayed in the website
Condition:
a) Client’s Charter must be indicated specifically and are measurable
KEYWORD: CLIENT, CHARTER
i. Client’s Charter
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
123
Go to the main page of your website
Identify the availability of
Client’s Charter
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Client’s Charter in the section tabs or anywhere in the main page
You can go to the main page by clicking “Home” / “Main Page” text or icons
124
The Client Charter is usually placed at the “About Us” or “Profile” sections
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
125
4Snap a screen shot of the page that display the Client’s Charter information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the Client’s Charter made available fulfilled the conditions:a) Client’s Charter must be indicated specifically and are measurable
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126
• Achievement of the Client’s Charter must be attached to the Client’s Charter
Conditions:
a) Achievement must be updated on monthly basis
b) The past two months achievement must be included
KEYWORD: CLIENT, CHARTER
ii. Achievement of Client’s Charter
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
127
Go to the main page of your website
Identify the availability of the Achievement of Client’s Charter
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2On the Client’s Charter page, look for Achievement of Client’s Charter
You can go to the main page by clicking “Home” / “Main Page” text or icons
128
The Client’s Charter Achievement is usually placed with Client’s Charter
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129
4Snap a screen shot of the Achievement of Client Charter and detailed achievement
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the displayed Achievement of Client’s Charter fulfilled the conditions:a) Achievement must be updated on monthly basisb) The past two months achievement must be included
Achievement that is not updated on a monthly basis must inform there regularity of achievement on the website
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130
• To provide updated number of transaction for all of the available online services
Conditions:
a) Statistics must be updated on monthly basis
b) The past two months achievement must be included
KEYWORD: STATISTIC OF ONLINE SERVICES, HITS OF ONLINE SERVICES
iii. Statistic of Online Services
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
131
Go to the main page of your website
Identify the availability of
Statistics of Online Services
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
No
Yes
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for Statistic of Online Services in the section tabs or anywhere in the main page
You can go to the main page by clicking “Home” / “Main Page” text or icons
132
Statistics are usually available at the Online Services tab / section
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133
4Snap a screen shot of the page that display the Statistic of Online Services information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Identify whether the available Statistic of Online Services:
a) Statistics must be updated on monthly basis
b) The past two months achievement must be included
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134
• Feedback response refer to the response provided by the agency for the enquiries made by the users
Condition:
a) Agency has to respond within 3 working days upon submission of feedback / comment by a visitor
KEYWORD: FEEDBACK, RESPONSE, ENQUIRY, ANSWER, REPLY, QUESTION
iv. Feedback Response
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
135
Send a sample enquiry to observe whether the form is working
Identify the reply from the
website
Snap a screen shot of the page that display the information
Or the Email received from relevant officer from the agency
Screen shot is not required
Response Received
Response Not Received
Identify whether the conditions are
fulfilled
After 3 Working Days3 Working Days and
below
Look for Feedback Form
Go to the main page of your website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Look for the Feedback Form
You can go to the main page by clicking “Home” / “Main Page” text or icons
136
3 Send a sample enquiry to observe whether the form is working
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
137
5Snap a screen shot of:The response received from the agency via the Feedback Form system OrEmail received from the website / relevant officer
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
4Identify whether the Feedback Response from the relevant officers from the agency is received with the 3 days time frame.
You can go to the main page by clicking “Home” / “Main Page” text or icons
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
138
• Any form of security measures on the online services
Conditions:
a) Availability of the Public Key Infrastructure (PKI) Examples: i) SSL ii) Digital Certificate iii) Captcha
b) At least one of the Online Services must provide any of the above security measures
KEYWORD: ONLINE SERVICES, SECURITY, SSL, PKI, DIGITAL SIGNATURE, DIGITAL CERTIFICATE
v. Online Services Security
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
139
Identify the availability of Online
Services Security
Snap a screen shot of the page that display the information Screen shot is not required
Available Not Available
Identify whether the conditions are
fulfilled
NoYes
Enter / Log-in into Online Services
Go to the main page of your website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Log in into one of the Online Services available on the website
You can go to the main page by clicking “Home” / “Main Page” text or icons
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141
5Snap a screen shot of the page that display the “Online Services Security” information
Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
3Look for the Online Services Security indicators – SSL / PKI / Digital Signature or Certificate within the Online Service
Browse the page to look for Broadcast information
4Identify whether the conditions are fulfilled:
a) Availability of the Public Key Infrastructure (PKI) Examples: i) SSL ii) Digital Certificate iii) Captcha
b) At least one of the Online Services must provide any of the above security measures
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
DESCRIPTION:
The visual appeal of the site and its consistency throughout the site.
CRITERIA
P7: LOOK AND FEEL
i. Look and Feel
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143
Conditions:
a) Maintain the same look and feel on every page
b) Consistent header, footer and side panels
KEYWORD: LOOK, FEEL, DESIGN
i. Look and Feel
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
FLOW CHARTFLOW CHART
144
Identify the look and feel of the
pages
Snap several screen shots of the pages to demonstrate the consistency
of the look and feel
Screen shot is not required
Same Different
Identify whether the headers, footer and
side panels are consistent
NoYes
Browse through every page of the website
Go to the main page of your website
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
1
FLOW CHARTSTEPS
Go to the main page of the website
2Browse every pages of the website. Note the header, footer and side panels
You can go to the main page by clicking “Home” / “Main Page” text or icons
145
Page Down Button is available on your keyboard
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
146
4Snap several screen shots of the pages to demonstrate the consistency of the look and feel
3Identify whether the conditions are fulfilled:
a) Maintain the same look and feel on every pages
b) Consistent header, footer and side panels
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Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is at the upper-right corner of your key-board. The key name may vary depending on the the type of keyboard. Some of the common ones are Print Screen, Prt Scr, Prt Sc
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
D. FREQUENTLY ASKED QUESTIONS
148
Aid, Tools & Help Resources
Q
A
For Aid, Tools and Resources criteria, do we need to comply to the conditions for all of our Online Services?
Yes, it is compulsory for all of the Online Services provided to provide Aid, Tools and Resources within its Online Services.
Feedback Form
Q
A
We have provided a feedback form on my website. Why didn’t we get marks for the feedback response?
Response must be sent to the recipient within 3 working days to be able to obtain marks.
Feedback Auto-Notification
Q
A
Do we get marks for Auto Notification automatically by providing an Auto Notification message?
In order to comply with this criterion, agency must include the stipulated time frame of which they will respond to the queries sent by users/citizen. Auto Notification message without the stipulated response time is considered as non-compliant.E.g. Thank you for your submission. Please anticipate our response within 3 working days.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
Loading Time
Q
A
Is there any other tools other than “SearchMetrics Rapid” that can be used to check Loading Time?
Yes, you may utilise other tools such as Site Speed Checker (www.seomastering.com/site-speed-checker.php)
149
Mobile Web / Version
Q
A
Are we required to test the Mobile Web version on mobile devices?
Yes, websites with mobile web / version are required to view the website via mobile devices. Screen shots must be taken from any type of mobile devices to be uploaded into the MGPWA Self Assessment Online Tool
Q
A
How do we make sure that the mobile web version created for my agency fulfills the MGPWA requirement?
The mobile web version must be simpler than the desktop version of the website and caters to the screen size of the respective devices used by users.
W3C Disability Accessibility
Q
A
Our website provides the text resize feature for the users, but why we did not get marks for W3C Disability Accessibility?
W3C Disability Accessibility criteria is assessed via an online tool that verify your website compliance to the WCAG 2.0. Compliance to the WCAG 2.0 indicates that the website is fully fuctional for the usage of Disabled persons.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
Q
A
What are the information required for Mobile Web / Version?
Agencies may publish any relevant information in any consistent languages in its Mobile Web / Version. There is no specific guidelines set for mobile web / version.
Q
A
Our agency utilises centralised online services. Does it still considered as part of our online services?
Yes, centralised services is considered as part of agency’s services if the agency is directly providing the services. An example of centralised services is the eAduan provided by the Selangor State website, respective agencies are required to follow-up on the feedback escalated to them by the system.
Number of Online Services
Q
A
We have listed all my Intranet services on my website. Why is no mark awarded?
Intranet services is not an assessment criteria for MGPWA 2014 as the assessment focuses on the online services offered to external party i.e. G2G, G2C, G2B.
150
Multi Language
Q
A
Can we use Google Translator for English section?
Due to its inaccuracy in translation, agency will not obtain any marks for the provision of English Language via any translation tool including Google Translator.
Q
A
We have provided online translator for third language but no marks arerewarded. Why is that so?
The online translator used may not translate the content of your website appropriately or may contain error. Therefore please check that the translator is working from time to time.
Q
A
Our agency has published a report in Malay Language. Does it require translation to English Language to be published on the website?
No. Publications do not require translation to other languages to be published on the website.
Q
A
What are the main reasons for agency not being able to score any mark English Language?
The main reason is the mixture of languages in the English section. For instance, a banner in Malay language is displayed in the English Language version of the web-site
Q
A
Do we have to translate special names in Malay Language to English Language for the English language content?
No. Special names are excluded from assessment.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
New Media
Q
A
Is it acceptable for an agency to only provide social media on its website?
Yes, with the condition that the social media channel are updated regularly.
Q
A
I have used WAVE to check the W3C Disability Accessibility but it didn’t provide any result. Is there any other tools than can be used?
Yes, you may utilise other tools such as AChecker or Tawdis. However, WAVE is our primary tool for checking.
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Updating Activities
Q
A
I lost a big chunk of marks for not updating only 1 portion of the 6 section. Please explain.
The updating activities are very important. To obtain marks for this criterion, you must ensure that the relevant 6 sections are kept up-to-date.
No Broken Link
Q
A
Are all the broken links listed by the tools considered as my agency broken links and marks will not be rewarded?
All broken links listed in the result of the W3C Link Checker must be verified in accordance to the conditions.
Personalisation
Q
A
Is there a limit of categories that a website should display?
Yes, at least two categories must be made available.
Site Map
Q
A
Sitemap is provided in our website. Why were our website not granted any marks?
Your agency may lose mark because the sitemap provided in your website is not dynamic.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
QIs there any other tools other than W3C Link Checker that can be used to check Broken Links?
AYes, you may utilise other tools such as Xenu (http://home.snafu.de/tilman/xenulink.html)
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Search Within Website
Q
A
Can I use Google?
Yes, you may as long as you ensure that the results listed are within your domain.
Q
A
The search engine in our website produces results beyond the domain. Will we obtain marks?
No, the results must be internal and revolve within the agency domain.
Client’s Charter
Q
A
No marks were rewarded despite displaying the client’s charter on the website. Why is that so?
Charter displayed on the website must be measurable.
Q
A
What does it mean by measurable client’s charter?
It means that the charter made available on the website can be measured i.e. A complaint will be resolved in 10 working days.
Achievement of Client’s Charter
Q
A
My agency does not track the achievement of client’s charter on monthly basis. How do I inform assessor?
Please include a remark on the same page of the achievement that states the tracking of this achievement e.g. quarterly, half a year, annually
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
Searchable Database
Q
A
Is searchable database similar to search engine?
No, search engine is a mechanism to allow searching for the entire website while searchable database is limited to specific sections of the website such as Staff directory
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General
Q
A
Do I have to park all the criteria of MGPWA on the main page of my website?
Although you have the freedom to do so, we would advise that you strategicallyarrange your content so that it won’t be too cluttered.
Q
A
Why are some of the criteria from previous assessment taken out this year?
Some criteria are taken out because they are already mandatory in the Pekeliling Am Bilangan 1 Tahun 2006 Pengurusan Laman Web/ Portal Sektor Awam or they are already complied by majority of the agencies involved in the assessment.
Q
A
Why is my agency portal/website not assessed in MGPWA?
MDeC only assess those portals/websites listed in Machinery of myGov portal. Therefore, please check with myGov portal to ensure that your agency’s website is listed in myGov portal.
Q
A
When will MDeC assessed my portal/website?
All agencies are required to undertake self-assessment. MDeC assessment will be conducted on random basis and therefore there is no specific date as to when MDeC will be assessing your agency’s portal/website.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
Online Services Security
Q
A
For Online Services Security criteria, do we need to comply to the conditions for all of our Online Services?
No, a minimum of one Online Services is required to comply to the condition.
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Q
A
My agency name and URL in MGPWA report are incorrect. What do I do?
Report can’t be amended. However, please amend the information in myGov by contacting the agency in charged. Also, please visit myGov from time to time to ensure no wrong information.
Q
A
Why are we required to snap screen shots of the assessed pages?
The screen shots are evidences to support your submission in the MGPWA Self As-sessment Online Tool. The MGPWA auditors will conduct their audits by checking the screen shots against the websites.
Q
A
Does agency have to submit a new self-assessment each time?
Yes, because the assessment recorded in the system must be a reflection of the actual portals/websites at the point when the assessment was conducted.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
Q
A
Why does my portal/website rated N/A?
N/A indicates Not Accessible. It may be due to several reasons such as UnderConstruction,Construction or page error, three attempts will be made for three consecutive weeks. Should the website still not be available for assessment, it will then be rated as N/A. As for the outdated URL, MDeC will try to obtain the correct or updated URL from parent portal/website. However, eachGovernment agencies must update their URL in myGov from time to time to avoid such incident.
Q
A
Is Malaysia Crest compulsory in Government portals/websites?
Yes, as per Pekeliling Am Bilangan 1 Tahun 2006 Pengurusan Laman Web/ Portal Sektor Awam, the crest must be displayed at top of the homepage. It also encouraged having the crest at every page in order to maintain the same look and feel of a portal/website.
E. SELF-ASSESSMENT CHECKLIST
155
PILLAR 1 : SITE PERFORMANCE
i. Loading Time
PILLAR 2 :FUNCTIONALITY
Aid, Tools & Help Resources
Broadcast
Electronic Archive
FAQ
Feedback Form
Feedback Auto-Notification
Mobile Web/ Version
W3C Disability Accessibility
Notification of Transaction
New Media
Number of Online Services
Number of Online Services
i.
ii.
iii.
iv.
v.
vi.
vii.
ix.
x.
xi.
xii.
xiii.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
YES NO
YES NO
156
PILLAR 3 : CONTENT
About Us
Audio/Video
Contact Details
Multi Language
Publications
Updating Activities
i.
ii.
iii.
iv.
v.
vi.
PILLAR 4 : NAVIGATION
i.
ii.
iii.
iv.
v.
Homepage Length
No Broken Link
Personalisation
Sitemap
Link to myGov
PILLAR 5 : SEARCH
Search Within Website
Searchable Database
i.
ii.
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
YES NO
YES NO
YES NO
157
PILLAR 6 : ONLINE TRANSPARENCY
i.
ii.
iii.
iv.
v.
vi.
PILLAR 7 : LOOK AND FEEL
Client’s Charter
Achievement of Client’s Charter
Statistic of Online Services
Feedback Response
Online Services Security
Online Services Security
i. Look and Feel
Self-Assessment ManualMalaysia Government Portals and Websites Assessment
YES NO
YES NO
www. mscmalaysia.my