mdu demand response...• mdu program pays $35,000 per mw-year during the season through 2022. •...

MDU Demand response2017 season preparation webinar

CPowerEnergyManagement.com

Before we Start … • To manage background noise, callers are in “listen only” mode.

• You can use the “Q&A” window to type in your question – we will answer as many questions as possible at the end of

the webinar.

• If we cannot get to your question, we will follow up with an email to answer you directly.

• Please note: The webinar will be recorded.

• Following the webinar there will be a very short survey.

• The recorded presentation will be available on our website and sent in an email within a few days of the live webinar.

Thank you for joining us today!


agenda• What you need to know• Program information recap• Market history and expectations• Up-to-date information• Curtailment plans• Communications drill• All Call procedures & dispatch


What you need to know

CPower strives to make you more informed and be in a position to yield the best results from your demand response participation.

This webinar will cover a number of topics to help you prepare for and succeed in the upcoming season.


Program information recap – MDU DRR Program

You can find all program rules and participation parameters in our program snapshots located on our website:

• MDU Snapshot

MONTANA-DAKOTA UTILITIES CO.’sDEMAND RESPONSE RESOURCES (DRR) PROGRAM


Market updates MDU

• MDU program pays $35,000 per MW-year during the season through 2022. • Emergency only program – not based on price or heat index• At a minimum, there will be one mandatory load drop test event between June and August 2017

- Other events can be called

Your participation in DR events helps keep our grid stable, clean and

sustainable!

Zone Capacity $/MW-year

Zones 2016-17 2017-18 2019-22

WillistonAll System

Bismarck-Madan

$35,000$35,000$35,000

$35,000$35,000$35,000

$35,000$35,000$35,000


Information update

Review your CPower contact information and make sure that:

• Notification contacts for your program are all up to date.

• All email address, phone and text numbers are correct.

• You have whitelisted the CPower domains:[email protected] , [email protected]

• Review your curtailment plan.

• The event test/notification phone call will come from 410.346.5907, please add this as “Emergency DR Notification” to your Caller ID or contacts list.


Review your curtailment plan

Ensure bid amounts are correct foryour organization

Ensure all of your contacts, back up contacts and responsible parties

are correct

Sample Curtailment Plan


Communications drill

Drill will be held on May 16, 2017 at 2 p.m. CST• This is only a drill to test communications• DO NOT curtail or activate generators!

Sample CommsDrill Email

In order to conduct an effective communications test, please be sure to update all of your contact information with CPower prior to the test date.


All Call system functionality

The All Call system utilizes:

• Phone• Email Servers• Text Message to notify all customer contacts entered in CPower’s Load Response program(s). Generally your operational and dispatch personnel.

The All Call system will:

• Be activated by our load response dispatch operators- For both tests and actual events

• Send important informational or market specific information


All Call system functionality

Currently there are three ways you can receive a dispatch instruction.

Automated voice message via work phone, cell phone, or both.- Phone extensions are permitted but not recommended

Email messages

TXT Messages (Smart phones only, ex. iPhone, DROID). Phone must be qualified in order to receive TXT messages. Contact your regional Customer Service for details


All Call system dispatch notices

Phone number that will call you for events and test:• 410-346-5907• This is the direct line of our 24x7 dispatch service desk

Event notifications may come from either of the following email addresses: • [email protected] or [email protected]• Please make sure these email addresses are white listed on your email servers to ensure they

are not caught up in SPAM or junk mail.


All call system functionality, cont...

The All Call system will make up to 2 attempts to each contact set up in our dispatching system.

Once notices have been dispatched there are 3 ways you can acknowledge receipt of the notification:

1. Phone Call Message• Greeting and prompt to play message• The entire message must be heard before confirmation• Upon message completion, “did you understand?” will be asked• Press (1) for yes, (2) for no. (1) will end the notifications to that contact, (2) will repeat the message.

2. Email• An event email will be sent by the system (if you have email set up for notification)• When the email is received, hit reply and type “yes” in the body of the email to confirm understanding• Send the email back to the dispatch operator email• We must receive email acknowledgments back within 2 hours of sending dispatch notices. • After that time the system closes down and we will not register an acknowledgement.

3. Text• An event notification text will be sent to your phone (if you have text notification set up)• You will reply, and type the word “yes” into the body of the text and send• We must receive TXT acknowledgments back within 2 hours of sending dispatch notices. • After that time the system closes down and we will not register an acknowledgement.

Any of the responses above will stop the All Call system from sending repeat notices to that specific contact.


energy management at your fingertips.

CPower puts powerful energy management tools at your fingertips with a simple to use, demand response solution on your desktop or mobile device.

Our wisdom and experience and demand response has helped us to develop the tools, like the CPower app and CPower’s Link technology to give our customers the ability to better understand their energy usage, see their curtailment and payments and utilize custom automated curtailment protocols.

Streamlined data managementfeatures provide quick and convenientreporting, auditing, and financial rewardcalculations in simple graphical form.


Recap• Season begins: June 1, 2017• Update contacts• Respond to all tests/drills: test date - May 16, 2017 at 2 p.m. CST• Make sure you have a back up contact• Review curtailment plan

Energy is forever in motion. At CPower, we never stop moving in our pursuit to help your organization master its energy spend.

Contact CPower and set up a complimentary energy evaluation for your business,conducted by our team of engineers and consultants.

844 • 276 • 9371 • CPowerEnergyManagement.com

Thank you


The California teamThe value of a fully integrated team

Team Member Title Phone EmailRocco Venuto Sales Executive 847-707-9568 [email protected]

Aimee Riley Account Manager 415-235-9835 [email protected] Hourihan Market Development 410-346-5917 [email protected]

Bob Depratt Engineering 858-335-2855 [email protected] Ross Enrollments, Settlements & Payments 410 346-5828 [email protected] Hammond Operational Readiness 714-840-8404 [email protected]

mdu demand response...• mdu program pays $35,000 per mw-year during the season through 2022. •...

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