Meal Selector How To...

How To Register & Order Meals on

Meal Selector

Meal Selector Ordering Meals i

To order meals for your child/children you must register on our website: www.wiltshireandswindon.mealselector.co.uk

You only have to register once; thereafter please use your log in details that are set up during the registration process. You can place your order online at any time up until cut off time of midnight on Sunday – 7 days before the full week in which the meal is to be

served.

Web Site Example – Click on “Register” to start the process

Meal Selector Ordering Meals i

Example of Registration Screen Complete the required information to register your child/children - It really is as simple as that!

PLEASE NOTE: If you select that your child is entitled to Free School Meals when you register, we will have to verify that they are entitled with their school before you can order a meal for your child. You will receive a confirmation email to say that you can order meals, once we have confirmed the entitlement.

If your child/children are in Reception, Year 1 and Year 2 you will need to tick the Free School Meal box as above. IF YOU REGISTER OUT OF NORMAL OFFICE HOURS YOU WILL NOT RECEIVE A CONFIRMATION EMAIL UNTIL THE NEXT NORMAL WORKING DAY.

Meal Selector Ordering Meals i

Once you have registered yourself you need to register your child/children. Please see examples Below:

Meal Selector Ordering Meals i

Please complete your childs details and select School attended. Select class from drop down.

Meal Selector Ordering Meals i

Example of Registered Child ScreenTo order meals for your child/children; click on the “Select Meals” button. To edit child/children details, click on the “Edit Details” button.

Meal Selector Ordering Meals i

Example Meal Selection Screen You can download our termly menu by clicking on the menu tab and choosing the menu that is shown for your child’s school.You can choose either a Main Course, Vegetarian or Jacket potato choice each day. All you need to do is click on the meal type in the “Selecting Meals” box and then click on the appropriate date that you would like the meal. Don’t worry if you make a mistake, all you need to do is click on the date again and the choice will be removed. As before, you don’t have to order meals for the whole week – you can choose individual meals.

Meal Selector Ordering Meals i

Example of pop up screen showing Menu of the day EXAMPLE MEALS ORDERED AND PAYMENT BOX

Please note: If your child is free school meals you will not see the pay now box. If you pay for your meals you will get a confirmation email. If your meals are free you will not receive an email

Meal Selector Ordering Meals i

What happens if my child is off sick? You should call 0208 7514124 to inform us of any absence by 10.00am and we will then arrange to credit the amount you have paid, dependant on the school policy, back to your account, or change your order to another preferred day. Do you cater for children with special dietary requirements?Chartwells caters for a range of special dietary requirements, provided requests are supported by a medical report such as a letter from your GP or hospital dietician. Requests should be made directly to Chartwells with a supporting letter. Religious diets will be catered for by the vegetarian meal selection. Can I order just one meal per week?Yes. These should be ordered in advance as above. Problems: General Ordering Queries Email – admin.cygnet@compass-group.co.uk Tel: 0208 7514124 (Office hours: 9.00am and 4.00pm. Monday – Friday)

Ordering by Internet Technical Support

Email - support@mealselector.co.uk

Tel: 01159 244400 Ext 222 (Office hours Office hours: 9:00 am and 5:30 pm, Monday to Friday only)