MEASURE FOR MEASURE: DEVELOPING AN ASSESSMENT PLAN FOR ACCESS SERVICES

Robin EwingBrick & Click2 November 2007

All About RobinRobin EwingAccess Services Coordinator, Assistant

ProfessorSt. Cloud State Universityrlewing@stcloudstate.edu Presentation materials will be available

after the conference at web.stcloudstate.edu/rlewing

Agenda for Today Background information

St. Cloud State University Learning Resources & Technology Services Access Services

Elements of an assessment matrix Examples What not to do

St. Cloud State UniversitySt. Cloud State University

(http://www.stcloudstate.edu)Located on the Mississippi River in St. Cloud, MN, St. Cloud State University has 16,000 students and is a part of the Minnesota State Colleges and Universities System.

The Miller Center

Learning Resources & Technology Services Library and information services Academic computing and technology

support Technology related instructional services Organizational structure:

http://lrts.stcloudstate.edu/about/lrtsorg.pdf

Access Services One of three library workgroups with

Reference Services and Collection Management

Circulation

Interlibrary Loan CMLE: Central Minnesota Library

Exchange Periodicals Service Counter

Why an Assessment Plan ACRL workshop: Assessment in

Academic Libraries: Using the ACRL Standards for Continuous Evaluation, at ALA Midwinter Meeting, San Antonio, January 2006.

Workgroup goals Building survey Simplicity and coolness

Parts of an Assessment Plan Challenge: A higher-level goal Goal: A sub-goal of the challenge Strategies: Action steps for achieving a

goal Assessment Procedure: How you

determine if an strategy is effective Indicate the frequency of assessment.

Avoid survey fatigue. Results: The results from the assessment

Assessment Matrix Sample

Assessment Matrix: Version One

Goals & Strategies Goals

Flow from library’s mission statement Must be assessable

Strategies Action steps for attaining goals

Access Workgroup Goals

Assessment Did your strategy (action steps) work? Assessment can simply be that you did

what you said you were going to do.

Assessment Examples Review existing institutional evidence

NSSE: National Survey of Student Engagement

Institutional self studies for accreditation Surveys of graduating students

LR&TS Building survey LibQUAL+™ Annual Report

Example Goal: Welcome new librarians to SCSU Strategy: Hold an Access Services open

house for new librarians Assessment: Open house happens

Assessment Matrix: Version Two

What’s Left to Do Implement strategies for remaining

goals Complete assessment for each strategy Review assessment techniques for each

goal Review results Apply this technique to entire library

Learn from My Mistakes Improve goal setting Peer comparisons Integrate assessment plan with LR&TS

mission, vision, goals Review ACRL standards for suggested

outcomes

Agenda for Today Background information

St. Cloud State University Learning Resources & Technology Services Access Services

Elements of an assessment matrix Examples What not to do

Questions? Comments? Suggestions?