measuring administrative burdens the dutch case
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Measuring administrative burdens the Dutch case. Milan Jansen 13 June 2008. Dutch programme on AB Citizens. Administrative burdens for citizens (since 2003): - PowerPoint PPT PresentationTRANSCRIPT
Measuring administrative burdensthe Dutch case
Milan Jansen
13 June 2008
Dutch programme on AB Citizens
Administrative burdens for citizens (since 2003):
– Reduction of the burdens relating to top ten annoyances of citizens (problems with appeals, no once of date, difficulties with getting a ID-document, etc.)
– Target of 25% less between 2003-2007– Quality of governmental services rated at least a 7
Definition of AB
Definition of administrative burdens:AB Citizen comprises the costs incurred by citizens in complying with information obligations ensuing from government regulations. It includes both compliance with information obligations and the exercise of rights.
Examples:Information obligations Rights No AB
ID-card Social benefit Criminal Law / fine
Tax form Voting Fee
Building permit Personal budget Compliance costs
Measuring AB citizens (1)
Standard Cost Model for Citizens (SCMC) measures in:
– Time in hours (T)– Out-of-pocket costs (e.g. notary, travel costs, stamps in
Euros (C)– Quantity (Q) – number of people affected by the AB
AB Citizens = TxQ and CxQ People find time more burdensome than costs (in
Euros)
Measuring AB citizens (2)
The total of AB citizens is:
Information obligations
Activities
Legislation
Measuring administrative burdens (3)
Example of a SCMC (excel spreadsheet)Legislation
Obligation Administrative burden
Art. ActivityTarget group
Own time External cost
Time (T) Tariff Q Cost (C)
Legislation
Administrative burden International origin
Quantity T x Q C x Q A B C
Measuring administrative burdens (4)
Application for PGB Hours €
Medical indication 1 30/60
Application PGB:
Agreement with “insurance company” 26/60 0,39
Option 1 – Agreement with 1 social workers 16/60 0,39
Option 2 – Agreement with several social workers 30/60 0,39
Option 1 - Administration PGB 1 social worker 7 0,39
Option 2 - Administration PGB several social workers 81 0,78
Total option 1 9 12/60
Total option 2 83 26/60
Performing a baseline measurement
Manual on baseline measurement and definitions Independent research organizations Interviews with citizens and experts Panels Standard activities Interest groups:
– For each baseline measurement– General Commission AB Citizens
Types measurements
Baseline measurements Ex ante and ex post
– Reduction proposals– Change of legislation
Experiences
Definition of AB– Not always recognizable for citizens– Quality of service, waiting times, fees, etc.
Experiences with the SCMC:– Insight in high impact services– Reduction possibilities– Profiles
Example of a profile
SOP
H
I
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Contact
Programme on reducing administrative burdens for citizens
Peter Rem
Tel: + 31 70 426 74 87
Milan Jansen
Tel: + 31 70 426 81 71