measuring airport safety brett patterson director airside operations 15 may 2014
TRANSCRIPT
Measuring Airport SafetyBrett PattersonDirector Airside Operations
15 May 2014
Presentation Outline• The Airport Operator’s Challenges
• Safety Performance Measures
• Benchmarking
• Summary
The Airport Operator’s Challenges
The Airport
AIRLINES
ANSP
AIRCRAFT MAINTENANCE
AIRPORT OPERATOR
Ground HandlersFlight Kitchens/Catering
Aircraft Fuelers GSE Fuelers
In-flight Entertainment
Police
Ambulance
Contractors
Structural Fire Fighters
Garbage Haulers
Cargo Handlers
Baggage Container Providers
Airside Security Escorts
Regulator
Aircraft Washers
Suppliers
Challenges• Data Sharing/Disclosure –Multiple Organizations, known and
unknown– Confidentiality
• Data quality– Timely– Accurate– Comprehensive
• Training All Organizations and Workers
Safety Performance MeasuresSource: ACI Recommended Practice: Airport Safety Performance Measurement – The Use of Safety Key Performance Indicators[Draft March/2014]
Safety Measures • Principles• Key Indicators:– Runway–Maneuvering Area– Aprons–Wildlife Management– Safety Management Systems
• Safety Culture
Principles of Performance Measures
• Influenced by airport size/complexity
• Lagging, Leading and Linked• Accessible and Verifiable Data• Aid to management– Development of proactive safety
controls– Early warning
Key Indicators - Runway Leading• Inspections• FOD Retrieved• Program
Audits/ Assessments
• Runway Safety Team
Lagging• Incursions• Excursions• FOD Incidents• Incidents/
Accidents
Key Indicators - Runway Leading• Surface
Friction Tests and Maintenance
• ARFF Response Tests
• Runway Safety Training
Key Indicators – Maneuvering Area
Leading• Inspections• FOD Retrieved• Program
Audits/ Assessments
• Maneuvering Area Safety Training
Lagging• Taxiway
Incursions• Taxiway
Excursions• FOD Incidents• Incidents/
Accidents
Key Indicators - Apron Leading• Inspections• Program
Audits/ Assessments
• Apron Safety Training
Lagging• Ground
Damage– Aircraft– Equipment
• Injuries• Hazmat Spills • FOD Incidents
Key Indicators - Wildlife Leading• Patrols/
Inspections• Interventions• Monitoring
Surveys• Program
Audits/ Assessments
Lagging• Strikes
• Average Mass per Strike*
• Total Mass Struck*
* Not referenced in ACI
Handbook
Key Indicators - SMS Leading• # of Reports
Received• # of Persons
Submitting Reports
Lagging
Key Indicators - SMS Leading• On-time Closure
of Corrective Action Plans
• On-time Hazard Report Response
Audits and Assessments
• Internal• External
• ACI Airport Excellence Program - APEX
Safety Performance: Culture
Safety Culture
“… organizational, managerial and human factors … are the prime causes of accidents in high-reliability industries.”
[Weick, K., Sutcliffe, K., Obstfeld, D., 1999. Organizing for reliability: processes for collective mindfulness.]
Safety CultureKey Indicators:• Senior management commitment• Management visibility• Worker Involvement (engagement)• Communication• Pressure for production• Training• Housekeeping• Job Satisfaction
Measuring Safety Culture
The “Safety Climate Survey”– best practice– leading indicator
Key Attributes– Periodic–Repeatable–Assess attitudes and perceptions
Benchmarking
Notes on Benchmarking• No two airports have identical risk
profiles• A means to:– identify potential safety issues– assess progress on initiatives
• Benchmarking ≠ Marketing• ACI leading development of a
database
Summary• Yes, airport safety performance can
be measured and Airport Operators are taking a leadership role in doing so.
• Measuring airport safety
performance requires the collaboration, cooperation and engagement of all airport service providers [including regulators].
DIRECT EMAIL
WEBSITE yvr.caFACEBOOK Vancouver International AirportTWITTER @yvrairportBLOG yvr.ca/blog
Director Airside Operations
604.276.6141
BrettPatterson