media temple, web hosting services
TRANSCRIPT
Media Temple
Web Hos(ng
About Media Temple
Media Temple offers their customers shared and managed hosting options at an affordable price. For most companies starting to get a web presence, shared hosting is the best option. Media Temple has been offering their services since 1998 and have a unique pricing structure and protection against downtime by offering their customers credits. With a complete package and by offering more than their customers might need in many cases, Media Temple is poised to allow their customers to grow into their web hosting plans.
Media Temple 20/20 Guarantee
• For every 20 minutes of downtime, customers receive 20% of their monthly web hosting costs back
• Customers must request the credit from Media Temple billing representatives – it is not automatically credited
• Guaranteed uptime of 99% or better for all web hosting clients
The Good
• Options for shared hosting and managed hosting are available (including Wordpress hosting)
• Customers can host up to 100 domains per hosting account
• Each hosting account comes with up to 1,000 email addresses
• Customer support is available 24 hours per day, 7 days per week and 365 days per year
• 30 day money back guarantee
• 100 GB SSD storage and 1 TB of monthly bandwidth
The Bad
• While the 20/20 guarantee is innovative and compensates customers for downtime, they must request the credit themselves.
• Some customers have complained that the company’s fees and changes are not transparent, with one increase from $1 to $5 for added bandwidth per month being frequently mentioned via reviews filed with the BBB.
Media Temple offers a wide array of options in their hosting which will suit many small-medium sized companies’ needs fully. Most of their hosting is shared hosting, but they have several levels of managed hosting available for those customers needing a dedicated solution. When looking to change/upgrade/begin a relationship with a web hosting company, Media Temple is a solid option.
Premium Wordpress Hosting
Media Temple acknowledges that many companies use Wordpress as their web content management system and offers a hosting product designed for these customers. Some of the features of Premium Wordpress Hosting include: • 24/7 certified support • Powerful site management tools • Solid security • Blazing-fast servers • Integrated email • Exclusive themes
Pricing Plans
• Premium Wordpress Hosting - $27.99/month
• Shared (Grid) Hosting - $20.00/month
• VPS Hosting • Self Managed Hosting – from $30/month • Managed Hosting – from $55/month • Fully Managed – from $249/month
Contacting one of Media Temple’ s customer service agents to discuss the plans and their specifics can help customers select the best plan for their needs.
Customer Service Quality
Media Temple boasts that 90% of their staff’s time is spent helping their customers. They offer multiple methods for their customers to contact them, including email, phone, service tickets and online chat. This quality and dedication to complete and efficient customer service shows with their current client base being over 125,000 businesses operating over 1,000,000 websites. Customer service representatives are able to effectively communicate complex technical issues in ways and with terms which even those new to web hosting can understand.
Better Business Bureau
• Accredited since 2000
• A+ rating
• 6 complaints closed with BBB in last 3 years • 5 closed in last 12 months • The BBB states that factors which raised Media Temple’s rating include: company’s response to complaints, time which the company has been in operation and the number of complaints relative to the size of the company in comparison to their competitors.
Contact Information
Phone number: 877-578-4000 Media Temple, Inc. 8520 National Blvd #A Culver City, CA 90232-2418
Social Media
Media Temple knows that in today’s business environment, having as many ways by which to communicate with their clients is critical. One can contact them via online chat, phone and via their social media accounts. Find Media Temple on:
• Facebook • Twitter • Google+ • LinkedIn • YouTube • Pinterest
Summary
Media Temple offers high-quality services web-hosting services to their customers. While their packages are great for start-ups, they are also appropriate for companies needing to switch their hosting to a different server or larger operations. Media Temple’s customer service is very good and they are able to provide answers to questions when asked across the spectrum of ways with which to communicate with them. Media Temple offers a specialized product, designed especially for those using Wordpress as a content management system, which allows for multiple Wordpress installations per account.
