medicine20 elderly living in nursing homes share personal experiences online
DESCRIPTION
Elderly 2.0. Elderly, Living in Nursing Homes, Share Personal Experiences Online. Project: 'Uw mening, onze zorg' Nederlandse Patiënten Consumenten FederatieTRANSCRIPT
Elderly 2.0Elderly, Living in Nursing Homes, Share Personal Experiences Online
Maastricht, November 29th, 2010
Loes Bierma, Policy Officer
Dutch Patient Consumer Federation
Background
People talk..
•Background
•Objectives
•Method
•Results
•Conclusion
..and share personal experiences
Background
•Background
•Objectives
•Method
•Results
•Conclusion
..also about doctors, hospitals, nursing’s, dentists, GP’s, etc.
ZorgkaartNederland.nl:
*online platform *personal experiences about cure and care*patient-to-patient *care-organizations are able to respond*link to objective information
•Background
•Objectives
•Method
•Results
•Conclusion
Background
Platform ZKN
•Background
•Objectives
•Method
•Results
•Conclusion
Background
Project ‘Uw mening, onze zorg’:
(your opinion, our concern)
•Background
•Objectives
•Method
•Results
•Conclusion
Why?
-Patient is the best critic (own experience, vs. second-hand)
-Patient’s of nursing homes will not share their experiences online spontaneously
Background
Goals:
- Personal experiences people can use when choosing a nursinghome
- Information for the care-organizations (subjective, so illustrative and appealing to sentiment)
- Insight and image of nursing homes
•Background
•Objectives
•Method
•Results
•Conclusion
Objectives
*Elderly,
living in a nursing.
•Background
•Objectives
•Method
•Results
•Conclusion
*Carer’s,
of someone
in a nursing
*Family,
friends, and
other’s
Method
•Background
•Objectives
•Method
•Results
•Conclusion
Interview’s short interview’s / website / forms / telephone / panel
all Dutch organizations80 organizations
10.000 personal experiences
40.000 personal experiences
Results
• 50.000 experiences (30.000 online)
• 80 positive care-organizations
• Report (s), toolkit, inspiration book
•Background
•Objectives
•Method
•Results
•Conclusion
Results
Narrative results (in a nutshell)
- despite good marks and positive answers on closed-ended
questions, alarming notions were shared in the personal experiences!
- Small things make considerable differences
•Background
•Objectives
•Method
•Results
•Conclusion
Conclusion
•Background
•Objectives
•Method
•Results
•Conclusion
• Narrative personal experiences are valuable, dynamic and intense.
Therefore they are appealing to sentiment.
• Narrative personal experiences give detailed information. Caregivers
can’t wait to solve problems, when they know what and how to solve!
• The patient can share their own most important insights. So the
patient determines what is important.
What you need to remember
Narrative personal experiences: we all have them, share them and use them..
But they are like an ant-hill.
One ant does not make sense, but together they are strong
It is easy to share information...
What you need to remember
Let’s ask, listen en act more on it!
[email protected]@Loezy
Maastricht, November 29th, 2010
Loes Bierma, Policy Officer
Dutch Patient Consumer Federation