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REPORT TO RESOURCES

SCRUTINY COMMITTEE TO BE HELD ON

28 JANUARY 2014

Topic Update on SIV Partnership

Corporate Priority

Prosperous Community

Cabinet Portfolio Holder

Cllr David Chance

Tourism and Culture

REPORT OF: HEAD OF SERVICE DELIVERY– 14/046

WARDS AFFECTED: ALL

SUBJECT: ANNUAL REVIEW OF SHEFFIELD INTERNATIONAL VENUES OPERATION OF SCARBOROUGH SPA, CLIFF LIFT AND WHITBY PAVILION

REASON REPORT REQUESTED: To allow the Council to Monitor the operation of Scarborough Spa and Cliff Lift and Whitby Pavilion by Sheffield International Venues (SIV) and to update members on activity at the Venues PURPOSE OF REPORT: To appraise the Committee of the performance of the partnership in the first full year of operation. RISK ISSUES: There are no identified risks relating to the monitoring report. The Scarborough Spa, Cliff Lift and Whitby Pavilion are now outsourced and SIV is independent of the Council. There is a risk that the SIV may not deliver the agreed Service Level Agreement requirements.

1. INTRODUCTION 1.1 This is a significant Partnership for the Council with SIV. The Council has

a Service Level Agreement with SIV part of which permits the Council to monitor their performance and for them to report on their activities and answer questions in relation to these.

1.2 In accordance with the requirements of the SLA a monitoring board involving Elected Members and Council officers was formed and has met with SIV frequently through the first twelve months of operation. The board consists of the following members and officers (from SBC and SIV)

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Cllr Joe Plant - Chair of Resources Scrutiny Committee Cllr Penny Marsden – Portfolio Holder for Human Resources, Transport and ICT Cllr David Chance – Portfolio Holder for Tourism and Culture Hilary Jones – Deputy Chief Executive Andy Skelton – Director of Service Delivery Stuart Clark – Parking and Venues Manager Andrew Snelling – Deputy Chief Executive, SIV Sean Nolan – Director of Business Development, SIV Helen Broadbent – General Manager, SIV Dominic Stokes – General Manager SIV Events David Wagstaff – Group Food and Beverage Manager, SIV

1.3 The purpose of this report is to provide members information on the performance of SIV’s, give an update on activities and to flag up areas for future development.

1.4 Whilst this year’s report covers one full year of operation future reports will be brought into line with Financial Years. Therefore a further update will be provided in June to report on the financial year 2013/2014.

2. CORPORATE AIM AND COMMUNITY PLAN 2.1 The operation of the Scarborough Spa, Cliff lift and Whitby Pavilion

supports the Council’s corporate aim of ‘Building Prosperous Communities’ through its contribution to tourism, improving the image of the Borough and job creation.

3. BACKGROUND 3.1 The Scarborough Spa and Cliff Lift and Whitby Pavilion transferred from

the Council to SIV on 1 October 2012. 3.2 A Service Level Agreement (SLA) was drawn up between SBC and SIV

and fully details all the monitoring requirements and expectations that SBC has of SIV to deliver the service at the venues and to develop a programme of on-going improvement at the venues.

3.3 The Council makes a contractual payment to SIV each year, and

together with the activities and events provided at the venues, this underpins the operation of the venues. This report highlights the issues and challenges faced during the first full year of operation of the venues.

3.4 In addition to the contractual payment, SBC allocated £706,000 for key

improvements to the venues and this has included the Development of an Event / Café Bar in the Scarborough Spa. Full details of these improvements are detailed later in the report.

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SIV's REPORT ON PERFORMANCE

1 OCTOBER 2012 – 30 SEPTEMBER 2013 4.1 Performance Monitoring An example of some of the key KPI's provided by SIV are given below.

2012 2013

OCT-DEC JAN-MAR APR-JUN JUL-SEP

No of users/visitors to the Venues 72,274 66,902 47,218 143,973

No. of shows/concerts 74 87 192 364

No. of customers attending shows/concerts 17,239 13,189 34,744 42,640

No. of Conference Days at Scarborough Spa 3 15 26 43

No. of Conference Delegates at Scarborough Spa 3,000 14,000 13,830 7,479

No. of Conference Days at Whitby Pavilion - - 8 17

No. of Conference Delegates at Whitby Pavilion - - 26 4,800

Total no. of events using significant catering

services 20 11 23 24

In addition to this a number of satisfaction surveys are carried out at various key events. Some examples are given in Appendix 2 and, should members wish to see them, further results are available on request.

4.2 Financial Appraisal of year 1 4.2.1 Year 1 has been a challenge financially, details of why this is the case

and how we are tackling the problems are provided later on in this report. Income over the year was very good indeed and SIV are confident that the original business plan is achievable.

Oct 2012 -

March 2013 April 2013 - Sept

2013

Total First Year

Whitby Pavilion Income £299,310 £346,190 £645,500 Expenditure £267,384 £367,698 £625,082 Scarborough Spa Income £946,055 £1,387,309 £2,333,364 Expenditure £1,103,011 £1,512,583 £2,615,594 Total Income £1,245,365 £1,733,499 £2,978,864 Expenditure £1,370,395 £1,880,281 £3,240,676 -£125,030 -£146,782 -£261,812

Work is on-going to further improve income and reduce expenditure.

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4.3 Improvements to Venue 4.3.1 The SLA allowed for a number of improvements to be made to the venue. 4.3.2 Significant improvements have been made during the first year of operation and these are detailed in Appendix 5. However, a brief summary of the major changes is given below. 4.3.3 The majority of agreed improvements have been undertaken with the highlight so far being the development of Farrers bar lounge. 4.3.4 Farrers, named after local landowners’ wife Thomasin Farrer who discovered the bubbling waters coming out of the cliffs, has proven to be both a huge asset and success to the venue. Trade since its opening in late May has been buoyant throughout the summer and has maintained a steady weekend trade through the winter months. 4.3.5 The light and airy bar has unrivalled views of the bay. In summer the doors are opened to create an additional outdoor dining area. It offers an extensive menu including breakfast, lunch, afternoon tea, and dinner. Along with a broad selection of alcoholic beverages we serve a wide range of hot beverages which include Botham’s of Whitby Tea. Recent comment on Trip Advisor

“Took my family here and was pleasantly surprised. A spacious, clean, bright

place overlooking the sea, a great location. The menu is varied and caters for lite

bites or something more substantial. We just had drinks, although my daughter

was tempted by a fish finger sandwich which was fresh fish goujons, none of the

cheap supermarket stuff. It looked really nice and came with a salad, very

reasonably priced as well. The waiters and staff were friendly and it wasn't busy

so we were served straight away and the food came in good time. We'll definitely

go back, it's just what the south side needed down on the sea front.”

4.3.6 On event and show days the bar has become a destination for pre-show bar and dining. Targeting specific demographics, menus and packages are created through the database of pre-sold tickets to pre-sell menu deals, which include “Tea for a Tenner” and “Two meals including wine for a Twenty”.

4.4 Future Improvements Programme 4.4.1 The outstanding development works are the upgrades to the Ocean Room,

Promenade Lounge, Sun Court Lounge and Restaurant, including the essential refurbishment of toilet and washroom facilities to the Ocean Room and Promenade Lounge.

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4.4.2 The main purpose of these works is to improve conferencing and event facilities to attract additional events to The Spa. It was not possible to make these improvements during the first year due to conflicts between the bookings that had already been made and the timetable for the works.

4.4.3 SIV are currently developing a programme of works for the 2014/2015

financial year with all works anticipated to be completed by the commencement of the following financial year.

4.5 Events and activities (Year 1) 4.5.1 The first year has seen a number of major shows and events at the venues. 4.5.2 The Summer Shows, Spa Orchestra and Last Laugh Comedy Club continued their run of shows at Scarborough Spa. In addition the Venue also hosted well known comedians such as Rhod Gilbert, Al Murray and Andy Parsons. Musical entertainment was provided by Toploader, Enter Shakiri, The Darkness, The Halle Orchestra and The Straits. 4.5.3 2013 also saw the Grand Hall transformed for 5 performances of Celebrities on Ice. The Moscow State and Vienna Festival Ballets also appeared at the Spa. 4.5.4 In addition to all of this there were a number of Festivals in 2013 including Coastival, National Student Drama Festival and Scarborough Jazz Festival. 4.5.5 In Whitby the Pavilion played host to Musicport, Bram Stoker Film Festival, Whitby Goth Weekend, Northern Ballet and The Halle Youth Orchestra. The Last Laugh Comedy Roadshow also visited the venue as did well known comedians Chris Ramsey and Jenny Éclair. 4.5.6 A list of ‘highlights’ of events is shown in Appendix 3. Weddings 4.5.7 In the year that is being reported Scarborough Spa and Whitby Pavilion hosted 16 weddings. 15 at Scarborough Spa and 1 at Whitby Pavilion. Whitby Cinema 4.5.9 The Cinema in Whitby continues to be a valuable facility in the venue 4.5.10 In 2013 blockbuster movies such as Life of Pi, The Great Gatsby, The Hangover Part III, Monsters University, Les Miserables and Despicable Me 2 were screened. 4.5.11 Usage figures for the last three years are shown below

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1/10/2010 – 30/09/2011 8,402

1/10/2011 – 30/09/2012 7,250 1/10/2012 – 30/09/2013 10,433

The last twelve months show a significant increase on the previous years Conferences 4.5.12 There were well in excess of 100 conference days at the two venues in the period reported. Major conferences such as Rotary Club 1040, Rotary Club 1050 and the Catholic Women’s Conference were held at the venues this year.

4.6 Forward Programme of Events for Year 2 4.6.1 A number of events have already booked for 2014/15. 4.6.2 These include musical performances from Brian May and Kerry Ellis, Think Floyd, Showadywaddy and Big Country and Comedy from Andrew Lawrence, Ed Byrne and Chris Ramsey. 4.6.3 The Spa Orchestra and Summer Show programmes have also been agreed for 2014 Summer Season. A full list of confirmed bookings is given in Appendix 4. 4.7 Community and Business Engagement 4.7.1 SIV recognises the importance of working in partnership with a number

of organisations and groups in the local communities of Scarborough and Whitby. It is only in this way can we ensure the commercial, social and community objectives of SBC, SIV and the various stakeholders, are met.

4.7.2 Examples of organisations that we have engaged in the period Oct 2012 – Sept 2013 include;

• Discover Yorkshire Coast Conference Team

This is a significant partnership particularly with the SIV Events function. Work with the Bureau includes meeting the SBC team and supporting and providing comprehensive advice on the wider business tourism industry trends and initiatives.

These initiatives include such things as setting up an Ambassador scheme, reviewing the event bid process, and working together on proactive event procurement.

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SIV Events have also provided advice on the Groupmax accommodation system as well as supporting and consulting on the issue of bureau commission charges to the local business community

SIV also worked with and provided funds for SIV and the Bureau to attend the C&IT Association Forum in Nov 2012

• Welcome to Yorkshire / Tourism Advisory Committee The General Manager - SIV Events is a member of the WtY Tourism Advisory Committee facilitated by the SBC Tourism manager

• Scarborough Open Air Theatre

SIV recognise the strength of having a comprehensive entertainment offer within the borough and the OAT is a considerable asset.

SIV have developed a strong relationship and worked closely with SBC to ensure that the OAT can continue to develop into a major player in the market as well as ensuring both the OAT and the Spa are complimentary in their offer rather than compete.

Areas that we have collaborated is on ticketing, joint collaborations (e.g. Happy Mondays / Hacienda after Show Party), complimentary programming throughout the summer and marketing

• Confotel The General Manager - SIV Events and Sales Manager - SIV Events are members of Confotel and are active in ensuring initiatives are beneficial to all members concerned

• Whitby Friends

SIV Senior management have engaged with the Friends at a number of levels and on a number of initiatives to drive the Whitby Pavilion forward.

• Whitby Amateur Dramatic Societies

This area of our business is significant for SIV as highlighted in the Events section of this report.

All the Am-Dram societies have been engaged with and receive regular communication. However this is an area that does require some more significant time investment from SIV to ensure this are of the business continues to develop significantly for the town, the borough, SIV and most importantly the groups themselves.

Other Groups that we are engaged with include:

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� Scarborough Hospitality Association � Scarborough South Bay Traders Association � Create Arts Development Agency

4.8 Challenges faced 4.8.1 The two biggest challenges that have been faced in the first year of

operation are the seasonality of the Venues and the cost of contracted core staffing that transferred from The Borough Council.

4.8.2 Seasonality of venues

Attendances and income at the Venues is far more seasonal than we had anticipated. This is a bigger issue at Scarborough Spa where more than two thirds of annual income was achieved in the three busiest summer months. As a result of this seasonality we are working hard to reduce costs and increase income during the off season. However, our main focus will be on maximising income and profit during the busiest months of the Year.

4.8.3 Staffing adjustments The ‘annualised hours’ contracts that were transferred to us did not work due to the aforementioned seasonality of the Venues. After reviewing the business streams and the operation of the venue, it became clear that we had to make some changes to how we managed our payroll. There were two main areas that we felt needed to be addressed. After consultation with the relevant unions, we now have gone into consultation with the employee’s effected. We decided to withdraw the system of annualised hours which were currently in operation, this worked on the basis where employees were paid their contracted hours on a monthly basis, and then any additional hours were paid quarterly. We are like in the process of introducing a system where any additional hours worked over and above the employees contracted hours are paid in a much more timely fashion We need to operate two tiers of contracted hours; a higher rate of contracted hours is needed in the summer than the winter. Therefore we are currently negotiating with a number of employees to maintain their summer contracts but consider a lower contract in the winter months.

4.8.4 Budgetary constraints The first year of operation has been challenging financially and we have had to make a number of changes to the operation to reduce costs, increase income and improve profitability. A number of these changes were forecast

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when we were awarded the Contract but there have been other issues, such as the cost of annualised hours, that we had not anticipated. As Councillors will be aware, the management fee that is received reduces from year to year as we grow the business at the Venues, becoming fixed from Year 3 of the Contract onwards. We are delivering fully the requirements of the Contract with SBC within the current budget and will continue to do so going forward. There are many other improvements that we would like to make to the operation of the Venues but many of these are not currently affordable. As and when profits improve then we have a ‘shopping list’ of improvements that we will make.

4.9 Business Plan

The Business Plan for the Contract Year April 2014 to March 2015 is currently being developed along with the supporting plans, targets, programmes and objectives. These will be agreed with SBC Members and Officers prior to the commencement of the Contract Year.

4.10 Other Changes

SIV Tickets

In December 2013 SIV launched SIV Tickets which is a platform that not only sells tickets for any event, it actively promotes concerts, shows and events to SIVs significant databases.

The Scarborough Spa and The Whitby Pavilion are obviously a crucial part of that offer and following on from the success of selling tickets for the OAT, by SIV Tickets predecessor the Arena Ticket Shop, we have continued that partnership.

SIV Tickets reaches a potential audience of over 180 000 SIV subscribers and is currently selling tickets for over 500 events We have approx. 300k visitors to the SIV websites each month and a significant social media presence We also have physical ticketing outlets in Sheffield City Centre & the Motorpoint Arena, Sheffield, and of course you can buy tickets for any SIV Tickets event at the Scarborough Spa and the Whitby Pavilion. More recently we have an outlet in the Meadowhall Shopping Centre which has an estimated footfall of 25m visitors per year.

Examples of Clients and Events include Leeds Festival, World Snooker Championship, Doncaster Racecourse, Harewood House, Download Festival, Donnington, BBC Sports Personality of the Year and events at Castle Howard.

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The intention is to utilise this platform more widely across the Yorkshire region to create a Coastal Borough one stop shop to encourage more visitors and tourism.

SIV Christmas Parties

In 2013 SIV developed the SIV Christmas Parties brand. This saw over 2100 people over 3 nights attend The Christmas Masquerade Ball in its debut year. We will be extending to 5 nights next year.

This concept developed a number of sales, marketing and operational processes that we hope to use at both Scarborough and Whitby to develop the currently successful Christmas and New Year product in those venues

5. RECOMMENDATION

It is recommended that: a) the report be received

Andy Skelton Director of Service Delivery Background Papers: Monitoring Meeting Reports Service Level Agreement Author: Stuart Clark

Telephone No: 01723 232453 Fax No: 08701913997 E-mail address: stuart.clark@scarborough.gov.uk

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APPENDIX 1 Overview and Scrutiny Partnership Review Monitoring Board The monitoring board consists of the following SBC Members and Officers and SIV

Officers Cllr Joe Plant - Chair of Resources Scrutiny Committee Cllr Penny Marsden – Portfolio Holder for Human Resources, Transport and ICT

Cllr David Chance – Portfolio Holder for Tourism and Culture Hilary Jones – Deputy Chief Executive Andy Skelton – Director of Service Delivery Stuart Clark – Parking and Venues Manager (Client Officer) Andrew Snelling – SIV Sean Nolan – SIV Helen Broadbent – SIV Dominic Stokes – SIV David Wagstaff – SIV SBC Officer Responsible for the Partnership Stuart Clark Monitoring Meetings The Monitoring Board held meetings on the following dates 10 December 2012 14 February 2013 10 May 2013 12 September 2013 6 November 2013 In addition a number of meetings have been held with SBC Client Officer and SIV General Manager.

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APPENDIX 2 SAMPLE OF TWO KEY SURVEYS Sun Court Café

15 Surveys completed over the period of 20th

and 21st

August 2013. Surveys were conducted

face to face.

1) Age Bracket Total Percentage

<20 0 0

21-30 0 0

31-40 2 13

41-50 2 13

51-60 2 13

61+ 9 60

Total 15

Age Breakdown of Customer

<20

21-30

31-40

41-50

51-60

61+

2) Sex

Total Percentage

Male 8 53

Female 7 47

15

Gender Breakdown of Customer

Male

Female

3) Have you seen any entertainment

here today?

Total Percentage

Yes 6 40

No 9 60

15

Have You Seen Any Entertainment Today?

Yes

No

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If Yes, what Show Did you See?

Spa Orchestra 1 17

Summer Spectacular 1 17

Howard Beaumont 3 50

Nothing on the form 1 16.7

6

4) Was the menu choice wide enough?

Total Percentage

Yes 10 67

No 5 33

N/A 0 0

Total 15

Was The Menu Choice Wide Enough?

Yes

No

Would you add any additional items to the Menu?

Cafe - Sunday dinners, cream cakes and warm pastries, low calorie foods, vegetarian food.

5) How would you rate the food quality?

Total

Percentage

Poor 0 0

Satisfactory 0 0

Very Good 8 53

Outstanding 2 13

N/A 5 33

15

How Would You Rate The Food Quality?

Poor

Satisfactory

Very Good

Outstanding

N/A

6) How would you rate the drinks quality?

Total Percentage

Poor 0 0

Satisfactory 2 13

Very Good 8 53

Outstanding 5 33

N/A 0 0

Total 15

How Would You Rate The Drinks Quality?

Poor

Satisfactory

Very Good

Outstanding

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7) Was the Sun Court Cafe clean and

tidy?

Total Percentage

Yes 14 93

No 1 7

Total 15

Was The Sun Court Cafe Clean & Tidy?

Yes

No

8) Did the staff smile?

Total Percentage

Yes 14 93

No 1 7

15

Did The Staff Smile?

Yes

No

9) Did they listen carefully to your

order?

Total Percentage

Yes 15 100

No 0 0

15

Did They Listen Carefully To Your Order?

Yes

No

10) Did the staff look smart and tidy?

Total Percentage

Yes 15 100

No 0 0

Did The Staff Look Smart & Tidy?

Yes

No

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11) Overall, how would you rate the

attention you received?

Total Percentage

Poor 0 0

Satisfactory 3 20

Very Good 10 67

Outstanding 2 13

Total 15

Overall, How Would You Rate The Attention You

Received?

Poor

Satisfactory

Very Good

Outstanding

12) Did the staff tell you about what's

on at The Spa today?

Total Percentage

Yes 2 13

No 13 87

Total 15

Did The Staff Tell You About What's On At The

Spa Today?

Yes

No

13) On a scale of 1-10, how likely would you be to recommend The Sun Court Cafe to your

friends/family?

Total Percentage

1 0 0

2 0 0

3 0 0

4 1 7

5 0 0

6 1 7

7 0 0

8 2 13

9 2 13

10 9 60

Total 15

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Spa Orchestra Analysis Analysis by Ticket Type Season to Date - carried out on 5th September 2013. 2 for 1 tickets were for Monday evening Only.

Count Percentage

241 14 0.11 241 Conc 60 0.46 Admits One 1,183 9.11 Adult 1,001 7.72 Adult (Day Ticket) 21 0.16 Carer 13 0.10 Child (under 6 months old) 7 0.05 Concession 6,733 51.89 Concession (Day Ticket) 492 3.79 Free Child 42 0.32 Free Child (16 & Under) 19 0.146 Group 10+ 38 0.29 Half Season Concession 1 0.007 NP Tourist Information Centre 120 0.92 Orchestra Season Ticket Holders 3,028 23.33 Schools 125 0.96 Teachers 21 0.16 Venue Comp 56 0.43 Total: 12,974

Customer Analysis Orchestra is Predominantly Paid on Door - Surveys have been carried out on Audience Members. 92 Surveys were returned from the morning concerts. How often do you attend the Spa Orchestra Concerts ? Everyday 7 More than twice a week 23 Weekly 13 Monthly 17 Annually 32

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Frequency of Visit

Everyday

More than twice a week

Weekly

Monthly

Annually

Do you also attend the evening concerts? Yes: 65 No: 41

Attending Evenings in Addition to Mornings

Yes

No

Region Analysis: Scarborough 30, Sheffield 6, Leeds 8, Leicester 6, Derby 5, York 7, Nottingham 2 Doncaster 2 and Manchester 2 Other areas mentioned: Wakefield, Barnsley, Retford, Beeford, Hull, Lancashire, Huddersfield, Malton, Wetherby , Filey, London, Whitby, Kendal, Mansfield and Worcestershire Ages:

Under 55 8 76-85 26 56-65 17 86+ 6 66-75 35

Age Profile of Audience

Under 55

56-65

66-75

76-85

86+

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APPENDIX 3

EVENTS & ACTIVITIES (HIGHLIGHTS YEAR 1) SCARBOROUGH SPA

DATES NO OF EVENTS

SUMMER SEASON PRODUCT

Spa Orchestra - Spa Summer 2013 136

Spa Orchestra - Peasholm Park Summer 2013 3

Tony Peers Summer Shows Summer 2013 129

Howard Beaumont Summer 2013 46

COMEDY

Last Laugh Comedy Roadshows OCT 12 - JAN13 4

Last Laugh Comedy Club AUG 2013 7

Rhod Gilbert NOV 2012 1

Chris Addison FEB 2013 1

Rich Hall MAR 2013 1

Al Murray MAR 2013 1

Andy Parsons APR 2013 1

Roy Chubby Brown AUG 2013 1

MUSIC

Grimethorpe Colliery Band JAN 2013 1

Toploader FEB 2013 1

Enter Shikari APR 2013 1

Patti Smith APR 2013 1

The Halle Orchestra APR 2013 1

Black Dyke Band APR 2013 1

The Darkness JUN 2013 1

FAC51 - The Hacienda JUN 2013 1

Amy Macdonald JUL 2013 1

THE Wedding Present JUL 2013 1

The Straits AUG 2013 1

THEATRE / POPULAR ENTERTAINMENT

There'll Always be and England APR 2013 1

Celebrities on Ice JUN 2013 5

Nashville Nights & Dixie Days AUG 2013 1

Postman Pat AUG 2013 1

Blofield & Baxter SEPT 2013 1

BALLET

Moscow State Ballet MAR 2013 1

Vienna Festival Ballet MAY 2013 1

PANTOMIME

Mother Goose DEC 2012 32

"FESTIVALS"

Scarborough Dance Festival NOV 2012 1

COASTIVAL 1 Day Festival FEB 2013 1

Scooter Rally MAR 2013 1

National Student Drama Festival MAR 2013 1

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Rock and Roll Festival AUG 2013 1

Scarborough Jazz Festival SEPT 2013 1

CONFERENCES & BUSINESS EVENTS

Rotary 1040 OCT 2012 1

Kingspan Dinner DEC 2012 1

British Juggling Convention APR 2013 1

National Association of PO & BT Pensioners APR 2013 1

ECG Conference APR 2013 1

Kingdom Faith Conference MAY 2013 1

Leeds University Conference Dinner SEPT 2013 1

Rotary 1030 SEPT 2013 1

Catholic Women's Conference SEPT 2013 1

EVENTS & ACTIVITIES (HIGHLIGHTS YEAR 1) WHITBY PAVILION

DATES NO OF EVENTS

FESTIVALS

Musicport Oct 2012 1

Bram Stoker Film Festival Oct 2012 1

Whitby Goth Weekend Oct 2012 1

Eskdale Music Festival MAR 2013 1

Whitby Goth Weekend APR 2013 1

60's Festival JUN 2013 & SEPT 2013 2

Rock & Roll Festival JUN 2013 1

Whitby Soul Weekend JUL 2013 1

Whitby Regatta AUG 2013 1

Whitby Folk Festival AUG 2013 1

Country Music Festival SEP 2013 1

AM-DRAMS

WAMTCO - Peter Pan DEC 2012 1

ODD ONE OUT - Christmas Show DEC 2012 1

APOLLO PLAYERS - Beauty & the Beast JAN 2013 1

WADS - Calendar Girls MAR 2013 1

WADS - Summer Show MAY 2013 1

ODD ONE OUT - Fundays & Sundays JULY 2013 1

MUSIC

Classical Divas MAR 2013 1

Milke Harding APR 2013 1

Halle Youth Orchestra JUL 2013 1

POPULAR ENTERTAINMENT

Circus Hilarious FEB 2013 1

Remember When APR 2013 1

BALLET

NORTHERN BALLET - The Ugly Duckling MAR 2013 1

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PLAYS

HULL TRUCK THEATRE - Dr Jekyll & Mr Hyde NOV 2012 1

HULL TRUCK THEATRE - Jane Eyre MAR 2013 1

JUST HAPPY TO BE HERE - April in Paris APRIL 2013 1

JUST HAPPY TO BE HERE - Curtain Up! MAY 2013 1

JUST HAPPY TO BE HERE - Lucky Souls JUN 2013 1

JUST HAPPY TO BE HERE - Sugar Daddy's SEPT 2013 1

COMEDY

Last Laugh Comedy Roadshows NOV 2012 - APR 13 4

Whitby Comedy Festival - Chris Ramsey APR 2013 1

Whitby Comedy Festival - Jenny Éclair APR 2013 1

Whitby Comedy Festival - Everley Pregnant Brothers APR 2013 1

CONFERENCES

Northern Magic Circle Conference APR 2013 1

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APPENDIX 4

Scarborough Spa - Events Programme 2014 / 2015 – Highlights

Classification Events

Summer Season 2014 Spa Orchestra - Spa

Spa Orchestra - Peasholm Park

Tony Peers Summer Shows

Howard Beaumont

Doris the Dragon Show

Festivals Coastival 2014

National Student Drama Festival

Rock and Roll Festival

Northern Soul Festival

Scarborough Jazz Festival

Scarborough Dance Festival

Comedy Last Laugh Comedy Club

Ed Byrne

Chris Ramsey

Sean Walsh

Roy Chubby Brown

Music Brian May & Kerry Ellis

Think Floyd

Jools Holland & the R&B Orchestra

Method Electronic Music Festival

Showaddywaddy

Theatre / Popular Entertainment Psychic Sally - On the Road

Banana's in Pyjamas

Remember When

Peter Pan on Ice

Ballet Swan Lake

Pantomime Snow White & the Seven Dwarves

Conferences & Business Events SCI - FI Scarborough (Convention)

IDTA - Dance Competition

CAMRA

British Assoc of Day Surgeons

GCHQ - conference

Rotary 1270

Rotary 1070

Rotary 1220

Rotary 1040

Rotary 1280

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Whitby Pavilion - Events Programme 2014 / 2015 - Highlights

Classification Events

FESTIVALS Eskdale Music Festival

Whitby Goth Weekend

Scooter Rally

60's Festival

70s Festival

Rock & Roll Festival

Whitby Soul Weekend

Whitby Regatta

Whitby Folk Festival

Country Music Festival

Whitby Blues Festival

Musicport

Bram Stoker Film Festival

AM-DRAMS WAMTCO - Return to the Forbidden Planet

WADS - Easter production

APOLLO PLAYERS - Noddy

WAMTCO - Spring Play

ODD ONE OUT - Summer Show

WADS - Autumn Show

WAMTCO - Christmas play

OdD ONE OUT - Christmas show

APOLLO PLAYERS - pantomime

MUSIC Big Country & Special Guests

COMEDY Andrew Lawrence

Josh Widdicombe

CONFERENCES & BUSINESS EVENTS

Northern Magic Circle Conference

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APPENDIX 5

WORKS MAXIMUM

VALUE

OUTPUTS ESTIMATED

START DATE

ESTIMATED

COMPLETION

DATE

Development of an

Event / Café Bar

£170,000 Installing bar counter, feature and LED lighting, furniture and

flooring to install a fully functional bar area. The works will

include kitchen enabling works and equipment, joinery works,

internal furnishings and fittings and services and lighting.

1 October 2012 31 March 2014

Mobile Kiosks £16,000 Purchase of 4 x Mobile Kiosks for the retail of confectionary,

ice-creams, hot and cold drinks and snack items.

1 October 2012 31 March 2013

Refurbishment

works at

Scarborough Spa

£350,000 Upgrades to the Ocean Room, Promenade Lounge, Sun Court

Lounge and Restaurant, including the essential refurbishment

of toilet and washroom facilities to the Ocean Room and

Promenade Lounge.

1 April 2013 31 March 2014

ICT £115,000 ICT Equipment, including new catering software, tills and

desktop PC’s.

1 October 2012 30 September 2013

Catering Equipment £30,000 Replacement of Catering Equipment 1 October 2012 31 March 2013

Refurbishment

works at Whitby

Pavilion

£25,000 Minor aesthetic repairs at Whitby Pavilion, including the

sanding and resealing of floors

1 November 2012 31 March 2013

£706,000 TOTAL