Melanie Hill 99 Newthorpe Common,

Newthorpe, Nottingham, NG16 2AX

Tel: 07791342713Date of Birth: 17/11/1989Nationality: British

PROFILE

Demonstrating that I am a passionate, hardworking and enthusiastic individual who thrives on taking on a range of challenges, is what has led me to progress and develop significantly in my current role. With the expectation of achieving specific targets, I am intrinsically motivated to ensure I achieve these objectives, in the most organised and efficient way possible. Due to my impeccable attention to detail, team work and communication skills, I am able to achieve any task, to an exemplary high standard. Administration is a great strength of mine and it is one I wish to pursue and develop further as a career. I am proactive and self-sufficient, although I am also highly approachable and supportive when working as part of a team. Many comments have been made regarding my organisation skills, identifying my strengths of prioritising but also being flexible in all tasks. I have an excellent manner along with great interpersonal and intrapersonal skills, allowing me to build a strong rapport with people, quickly and easily

EDUCATION AND QUALIFICATIONS

2006-2008 New College Nottingham, Pelham Avenue, Mansfield Road, Nottingham

NVQ Level 2 Beauty Therapy Key Skills Level 2 ICTNVQ Level 3 Beauty & Holistic Body Therapy Key Skills Level 2 Application of NumberNVQ Level 2 Make Up Artistry Thermo Auricular Therapy NVQ Level 3 Indian Head Massage

2001-2006 Eastwood Comprehensive School, Mansfield Road, Eastwood, Nottingham

GCSEsEnglish Language B Science (Double Award) C/CEnglish Literature B ICT CMathematics C Drama AFrench C Cultural Studies CArt D Graphic Design E

EMPLOYMENT

2012-Present Nationwide Building Society, 1 Tamworth Road, Long Eaton, Nottingham, NG10 1JS

Customer Representative

Responsible for handling large amounts of cash on a daily basis. Branch bankage duties, ensuring all cash is accounted for and overseeing individual tills. Working towards weekly and monthly targets. Using initiative to secure business and achieve customer needs. Working individually and as part of a team to achieve daily tasks. Customer Service skills. Having knowledge of and using till systems. Assist in Operations and Risk within Branch. Supporting management with daily tasks and staff training. Opening and maintaining customer accounts.

Working knowledge of Microsoft Office Package. Extensive administration duties, within branch and internal postage to various departments within Head Office

2010-2012 Monsoon Accessorize Ltd, 10 Albert Street, Nottingham, NG1 7DA

Assistant Manager

Started as Senior Sales and promoted to Assistant Manager Responsible for day to day running of store Delegation of daily tasks and staff management Team talks and motivation Administration, including daily, weekly and monthly paperwork Working towards weekly and monthly targets Fully trained in Visual Merchandising Responsible for keys and alarm codes Trained in cash handling and Securicor collection Customer service skills

2008-2010 Alexon International, 40-48 Guildford Street, Luton, Bedfordshire, LU1 2PB

Supervisor- Nottingham branch

Employed as a Supervisor, however I was in the role of acting assistant managerAppointed head of merchandising for the Nottingham storeHave done full Management trainingResponsible for day to day running of storeDelegation of daily tasksResponsible for keys, alarm codes and safe keysRoutine administrative duties Took part in shop fits and closures Sent to do managerial store cover wherever needed

2007-2008 Phase Eight Fashion and Design Ltd, 21 Carnwath Road, Fulham, London, SW6 3HR

Supervisor- Nottingham branch

Started as a sales consultant, then promoted to supervisorExcellent customer service skillsResponsible for the keys and alarms to the shopResponsible for running of store in managerial absenceExperienced in shop fits and looking after concessionsExtensive experience of stock, deliveries, transfers, mail orders and stock countsPersonal ShoppingTill work, Cashing up, Large amounts of cash and safe handlingBankingAdmin and paperwork-assistant manager duties

REFERENCES

References available on request