Melissa Olsen 3690 N 2225 E Layton, UT 84040

801-618-5785  Summary

Experience in customer service, carrier management, healthcare payments, and claims management. Many great technical skills and people skills.

Customer Service: Communication, problem solving, customer satisfaction Experience in health and welfare issues: Payment/medical claim tracking Microsoft Office Suite, Word Perfect Dependable, Punctual, Positive Work Attitude

Professional Experience

Alta Management Solutions Woods Cross, UT Aug 2013 - CurrentMedical Billing Manager: Responsible as an account manager for the customer relations and billing account maintenance for key clients as well as working as a team leader responsible for billing staff. Work directly with the medical offices in a client relations capacity.

Farmers Insurance St George, UT Sep 2011 – July 2013 Licensed Customer Service Representative: Responsible for the maintenance and customer

support for current policy holders as well as the sales and growth of the agency. Licensed for Property and Casualty Insurance on January 7, 2013

Orbit Medical            Salt Lake City, UT  Mar 2011 – Sep 2011Medical Coding and Billing: Responsible for reconciliation of patient accounts and billing initial claims. Work directly with insurance carriers to adjust patient accounts for CPAP DME.

Exceeded expectations for company goal in June 2011 Willingness to cross-train to gain further knowledge of company procedures

Zions Bancorporation/NetDeposit, Inc.  Salt Lake City, UT Dec 2008 – Mar 2011Claims Account Specialist: Responsible for the maintenance and reconciliation of customer healthcare accounts in a HIPAA environment. Work directly with insurance carriers to manage payments and remittances for medical claims, unapplied cash. Accounts receivable. HIPAA environment.

Established excellent customer relationships to the extent that some customers now ask for me specifically to help them.

Increased company revenue by expanding current business with customers Consistently meets or exceed weekly and monthly targets set for personal employee

goals

Boulevard Home Furnishings  St George, UT May 2008 – Dec 2008Guest Services: Responsible for customer interaction, handling payments, solving customer problems, scheduling deliveries, managing invoices and other customer services.

 Education            Graduated with Associates Degree in Science from Dixie State College in May 2008