melissa stagg cv 2015 (3)
TRANSCRIPT
Melissa Stagg 20 Lycett Turn, Southern River, WA 6110
Mobile 0408-924-240, Office 6444 5475
PROFILE
Strategic Corporate Services Manager specialising in leading high profile projects, managing and motivating staff and achieving results. Empowers staff, evokes change and drives performance by building great teams, identifying and developing high performers.
KEY PERFORMANCE AREAS
Project Management Leading a team that achieved completion of a large project that was delivered on time
and on budget as part of the Shared Services reform initiative in the Department of Treasury and Finance.
Change Management Implementation of corporate services functionality involving meetings with key
stakeholders in a range of agencies to ensure a successful outcome that meet their needs. I also provided advice on employees entitlements and their relation to industrial legislation.
Implementing an Automated Payroll Solution at the Department of Education, across 800 worksites and successfully managed the associated changes for schools processing and accessing data directly into the HR Solution.
Managing a series of improvement initiatives within Health Corporate Network which improved the quality of our legislative implementations, project management, and improved services for Doctors Payroll transactions.
Leadership Managing and Leading a large group of people in administering the HR/Payroll function at
DET (85 FTE). This involved being responsible for the successful delivery of a $1.3billion annual payroll budget to approximately 45,000 employees at over 800 locations spread throughout the state.
Leading a team of people at DTF Shared Services and maintaining their focus and motivation over the duration of projects within tight deadlines. The team was made up of both Public Sector employees and technical consultants from the private sector.
Ensuring that contractual obligations of vendors were being adhered to as part of the implementation of a large HR/Payroll systems, including the documentation of processes and functionality to ensure that the systems could be maintained in a cost effective manner in the future.
Managing a team of people performing a diverse range of activities and leading a number of small projects ie Superannuation, District allowance changes for regional employees, service improvement and quality assurance. Some of these projects involved the back payment of millions of dollars going back a number of years.
Placing a high importance on building positive relationships with key people both within and external to the organisation. For example, managers of key customers at various WA Health sites, central government agencies such as Treasury, Commerce and GESB. Key partners in service deliver such as Finance, Corporate Business Systems, Information Management.
Public Sector Management Participating in the selection of the Salary Packaging Service Providers appointed to the
Whole of Government, Common Use Arrangements. Working with the Department of Commerce, Labour Relations on the Standardisation of
Industrial Relations Legislation an influencing the direction of industrial negotiations.
On numerous occasions I have represented the department (Education, whole of government and WA Health) in various meetings with union representatives.
Worked with GESB, Dept of Treasury, and the State Solicitors Office on the Implementation of important Federal Government changes to Superannuation.
Qualifications
Graduate Certificate in Management, Curtin University (Public Sector Management Program) 2005
Prince 2 Practioners Project Management, 2010
AIM, UWA Emerging Leaders Program, Health Corporate Network, 2013
PROFESSIONAL EXPERIENCE
Manager, Employee Benefits Operations, Health Corporate Network June 2014 to date
Managing a team of 160 Payroll staff to accurately maintain the pay and entitlements of approximately 50 000 WA Health employees.
Conducting a review of the processes and procedures to identify areas requiring improvement, particularly in the managers role.
Responsible for the accurate and timely payment of all staff transitioning to the new Fiona Stanley Hospital commencing October 2014.
A/Director Employee Benefits, Health Corporate Network Sept – Nov 2013, various
Leading the delivery of payroll services consistent with customer needs and quality expectations, including compliance with policy, and statutory requirements of WA Health and the Public Sector.
Development and implementation of directorate operational plans, and planning and deployment of resources according to needs. (ie Comissioning of Fiona Stanley Hospital and impact on Payroll Operations).
Developing succession plans and ensuring future leaders in the Directorate are recognised and developed.
Providing strategic leadership of Health Corporate Network as a member of the Executive Team.
Manager, Employee Benefits Strategy, Health Corporate Network May 2011 – May 2014
Managing a number of projects including various legislative implementations, business improvement initiatives. (eg improving payroll services to Doctors, implementing complex District Allowance and Superannuation projects).
Managing training and quality assurance processes for the directorate. Maintaining a client liaison service to improve services and our processes with Health
Corporate Network and our clients in Hospitals, including implementing change management on our business improvement strategies.
Business Solutions Manager, Awards Project , DTF Shared Services 2007 - 2011
Managing a diverse team of people to achieve the successful implementation of client agencies into the Shared Services Centre, payroll solution.
Liaising with the Department of Commerce on a large range of issues relating to the administration of employee pay and entitlements, across the whole of government.
Delivering a payroll solution by performing the design, build, test and liaison with key stakeholders to ensure all requirements were being met (ie client agencies, Payroll Operations).
Manager, End User Training, DTF Shared Services 2006 - 2007
Project Officer, Payroll, DTF Shared Services 2005 – 2006
2
Manager, HR/Payroll, Dept of Education 2001 -2004
Change Management Co-ordinator, Dept of Education 1999 – 2001
Various Corporate Services Roles, Dept of Education 1989 -1999
INTERESTS
Playing Hockey, Fremantle Dockers Member
Referees
Mr Geoff GilbertDirector, Education and Training Shared Services
Ph: 9264 8660
Mr Wade EmmeluthA/Director Operations,Child and Adolescent Mental Health, Child and Adolescent Community Health.
Ph: 9323 6679