merchant document - cloudinary · product has different colors, please list separately. • where...

Merchant Document

Want to sell on Konga?

List Your Products

Welcome to Seller HQ. Here we will be teaching you basic

skills to help you get started quickly. If your store has been

verified, you should be able to view this page when you

log in.

Click “sell an item” – it’s the green button on the top right

corner of your screen.

Next you select the category of product you intend to

sell.

• Note you are to select all the categories that apply to

the product until you get the message – “maximum

subcategory selected”.

• As a seller you should ensure your products go into

the right category so it is visible to buyers that view

products by category.

• If you are not sure about the right category path to

list your products in you can send a mail to

[email protected] and you will be

directed on how to list your products into the right

category path.

The image of a product helps in selling the product, so

every seller must have good and quality images for their

product. Below are some steps to guide you as a seller find

those quality images you need to sell your products:

1. Type in the name of the product that you are selling in

google search box and click search.

2. Click on images to see the various image

representations of your search criteria.

3. Click on the image that best suits what it is you are

selling.

4. Click on search tools > Size>Medium or Large

5. Click on view image to get a wider view.

6. Then right click on the wide view and select “view this

image on google”

7. Save Image.

• We require all product images to be preferably on

pure white background without text or watermarks.

• Your images should be well-lit and show the entire

product where the product takes up at least 80% of the

image area.

• Note that you must include at least one image for the

product you are about to list. You can add as many as 5

images for a single product.

• Image resolution should be 500by 500 pixels and the

size should preferably be between 100kb to 2mb.

• When you click the upload button, a pop-up screen

comes up that requires you to resize the image.

• All you need to do is drag the edges of the crop box to

capture every part of the product

Listing Your Products

Listing Your Products Good Product Title -Titles have a powerful effect on how

your items will show up in search results.

• Be sure to include keywords buyers might look out for

such as color, type or model number. Examples:

“Nancy Laser Cut Block Heels – Brown” or “Zero –

16GB – X506- Black”.

• Ensure that the brand name is included in the brand

attribute upon product creation.

• Put in the correct weight in Kg of the product. This

plays a major role in shipping charges that

customers see.

• A detailed product title grabs attention and the

description helps close the sale. As a seller you need

words and phrases that will keep the seller reading

until the end, your description should not be lengthy so

it does not bore the buyer.

• Input size, quantity, price and other product details as it

applies to the product.

• You can list the different sizes of the product. Where the

product has different colors, please list separately.

• Where you are offering a discount on a product, input the

discount price in the discount price field. E.g. price is 2000

discount price 1500.

• If you sell gadgets, always set a return policy – it increases

customer trust.

• Click save when you are done and begin new uploads if

you wish.

Selecting Subscription Plans

• On the bottom left corner of your screen, click on the icon

that shows your profile picture and store name.

• Navigate to settings and click

• Click on subscription

• At the right corner click the update plan button

• Select a plan – Silver or Gold

• You can pay using Konga-pay or debit card.

Register for Konga Pay

You can do this in 3 simple steps:

1. Enter your bank details

2. Enter your personal details

3. Confirm your details

Request for Payout

After making a sale from an order and after the expiration

of the 7-days return policy the amount made from the sale

is moved into “Escrow” which is therefore released to

merchants after a “Request Payout” has been made.

1. In using the Wallet system, payments are made 3-5

working days.

2. In using Konga pay, payout is made seamlessly without

request.

Setting Preferred Pickup Location (PPL)

Setting of Preferred Pickup Location for Returns are

as follows:

1. Select store name down below.

2. Click on “Settings” option next.

3. Click on “Delivery” to locate the Returns Settings.

4. Select a “ Return Location”.

NOTE:

The selected return location is flexible and can be

changed whenever location is no longer accessible

by Merchant. Returns are inevitable. You should

prepare for at least 40%.

Fulfilling your orders

To manage your orders, click on “orders” on

the left pane on your screen.

Click the “new” tab to view all new orders

and then click on ship if you are self-fulfilling

and print your order summary/invoice.

If you are shipping through KOS, print out the

order summary and take the product and

invoice to the nearest KOS location to you.

All these should be done within 48hrs.

You can see the order information when you

click on the order nos.

Steps To Shipping A New Order

Click on "Print Order Summary" to print out the invoice for your

order then print. Ensure you print order invoice before leaving

for the drop off center. Once you are done, proceed to the drop

off location and process order for shipment. A waybill MUST be

issued. This is your confirmation of shipment. The order status

will be updated on your SHQ account and the order can be

tracked on http://track.konga.com


• Order status is updated to “SHIPPED” with an email notification stating that Your Order has been shipped.

• If delivery is successful, KOS updates order status to “DELIVERED” and merchant receives an email

notification confirming delivery.

• If Delivery fails, KOS creates a return Waybill to process shipment back to merchant and a failed delivery

notification is sent to merchant by email. Return is processed back to your Preferred Pickup Location.

• When the returned order arrives at your selected Preferred Pickup Location, merchant receives notification

via mail & sms stating “Order is ready for Pick-Up”.

Things to note when shipping with KOS

• You are then required to pick up returned order(s)

within 7 DAYS. Failure to pick up returns from your

preferred pick up location will result in orders

being returned to KOS warehouse. (Refer to Seller

Sanction Policy for further details – see link below)

https://s3.amazonaws.com/Landing_pages/seller_aca

demy/docs/KongaSellerSanction+Policy_010716.pdf


KOS Shipment Charge


• Coupled Furniture (plastic chairs, tables etc.)

• Coupled Bicycle

• Generators above 10kva

• Bags of Rice

• Bags of Cement

• Liquids - cream, olive oil, etc.

• Perishables - food, vegetable

• Wet Batteries

• Glasses - Flower vessel, mug, etc.

Items Not Shippable by KOS


How to self – fulfill an order….contd.

1. Merchant receives a new order confirms

shipment method as self-fulfill

2. Confirm the payment method

by checking the amount due on

the invoice.

3. Print order invoice and prepare order for

shipping (ensure the order invoice is pasted

or dropped in the package) Confirm the

payment method by checking the amount

due on the invoice.



Update order status to SHIPPED by

clicking “I shipped by myself “ once item

has been dropped off with courier service

or shipped by self to the customer. Enter

contact details of the delivery person or

courier. Please note that where you fail to

update your order to shipped, it will be

impossible to process your payment.



Once item has been delivered click ” Delivered” and

click “deliver order” to confirm



Note:

• Failure to update your order status promptly and

correctly may result in store suspension.

• Orders updated to SHIPPED by SELF must be

delivered within 21 days and updated

accordingly. Failure to do so, order will be auto-

delivered (if Pay on Delivery) or auto-cancelled

(if Prepaid) after 21 days from the date order was

shipped.

Seller Code of Conduct

We expect our sellers to ship their orders within 48hrs of notification. Customer

satisfaction is key in the e-commerce business.

You can use the nearest KOS location to you or ship through other logistics services of

your choice.

Where you try to reach a customer and you cant, still ship!

Manage your inventory – where you know you physically do not have an item listed on

site anymore, take it down quickly.

We have zero tolerance for merchants who disappoint customers. Click subject title to see

sanction policy

https://s3.amazonaws.com/Landing_pages/seller_academy/docs/KongaSellerSanction+Policy_010716.pdf

How To Update Your Payment Details on KongaPay

Type in KongaPay url into your browser, click “login”, input

your login details( phone number and pin) and click “log in”

Click on your

“profile”

Click on “settings”

Click on “Bank Accounts

” and “Add bank

accounts”


Input your bank

account details and

click “SAVE”


Input your KongaPay

PIN and OTP

received and click

“continue”

How To Subscribe To A Plan

Click on “Settings”


Click on

“Subscription”

Click on “Update

plan”


Select a

“plan”

Fulfillment by Konga – New SKU Creation

1

1.Confirm that your store has been granted warehouse access

2.Click on ‘sell item’ to create your warehouse product

3

3. Select ‘Yes’ to warehouse product when creating your product

Fulfillment by Konga – New SKU Creation…contd.

Ensure your product prices include the weight cost as described in table above

Fulfillment by Konga – New SKU Creation….contd.

4


4.Click and save item

5


Once you have selected the FBK, the quantity of the item automatically turns zero Click "

Warehouse"

6


On the top left click "INBOUND" tab and click "Schedule Drop-

off"

7

Select items to batch by clicking “add to batch” also select

products to warehouse


8

Add Quantity to product in a batch “single of combined”


9

Click on save changes


10


Product(s) Selected for

warehouse under batch

Value of items being dropped

at the warehouse, this must

include commissions and

warehouse weight costs

Product(s) Selected for

warehouse under batch

11


Once you click on create batch the batch number is created and

awaits approval after that you will be notified either by email or SMS

to drop off item at our Ogba warehouse, 3b Cocoa road Ogba.

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