Oracle Utilities Meter to Cash Express ImplementationAn Oracle Utilities Professional Services Offering

ORACLE UTILITIES PROFESSIONAL SERVICES2

Respond to Today’s Changing Business Demands

Oracle Meter-to-Cash Express Implementation for Electric, Water, Gas, and multi-service utilities provides best-practice processes preconfigured for your needs to provide leading edge capability demanding less from your key resources as you replace your aging customer services systems.

Oracle Utility Applications provide the most powerful functionality available to the industry. They allow significant flexibility to support a wide variety of business requirements. This flexibility has tended to invite customers to re-implement many of their inefficient business processes developed to work around constraints of their outdated legacy products.

Oracle through its work with many meter to cash implementations has put in place a comprehensive solution that pre-configures the most effective business processes.

Implementation using Express provides all of the functionality you expect from a modern customer information system. In Express we have selected the most efficient business processes we have seen used by customer information system users and have preconfigured our applications to use these processes out-of-the-box.

What’s more, for Utilities with multiple services, our Meter-To-Cash Express Implementation can seamlessly support your water, gas or other customer service challenges. Preconfigured for each service, using our Configuration Management tool we can provide best practices customer service processes out-of-the-box at the start of your implementation.

Built on an integrated Suite of Products

Express Meter-to-Cash Implementation rests on four proven applications:

• Oracle Utilities Smart Grid Gateway to handle meter communications.

• Oracle Utilities Meter Data Management to store accurate data and create billing.

• Oracle Utilities Customer Care and Billing to produce bills and give you a 360 -degree customer view.

• Oracle Utilities Customer Self Service to provide customers real-time access to valuable information and services.

Today’s electric utility finds it almost impossible to use the business processes that worked well in past. Conditions have changed. And, smart grids and interval metering generate such large data volumes that utilities must frequently replace an old CIS with several new applications.

It’s no longer possible for today’s water utility to use the business processes that worked well in the 20th century. Conditions have changed. Spiraling demands, increased regulation and increasing supply costs and aging infrastructure require better information and new business processes.

For Gas Utilities, not all utility business software can meet emerging customer service expectations. Legacy Customer Information Systems (CIS) cannot be updated quickly enough to respond to demands for on-line billing, advice about lowering bills, and optional services like pre-payment.

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You Get Four Transformational Applications

Meter-to-Cash Express Implementation for Electric Utilities brings you four world-class products that work as one.

Customer Self Service:

• View bill and payment history and service charges to date

• Request start, stop and transfer of service

• Report an outage, view outage maps and estimated restoration time

Customer Care and Billing:

• Stores all customer data: contracts, premises, rate rules, and more

• Drives collections

• Calculates charges based on the customer contract details

Meter Data Management:

• Stores metered usage and events

• Performs validation, editing, and estimation (VEE)

• Produces bill determinants

Smart Grid Gateway:

• Handles data and communications

You Get Proven Business Processes

Many utilities have unique business processes. If you do—even if only three or four of your processes vary significantly from those of most utilities—consider an implementation approach that gives you the choices you need.

Express Implementation, on the other hand, works very well for the hundreds of utilities whose business processes- - interfacing with meters, validating meter reads, producing bill determinants- -follow the logical business flow used by most utilities in their regions.

With Express Implementation, you take advantage of the similarities among utilities by adopting proven, pre-designed standard business processes at far less cost.

Oracle completes your business process design before your implementation kicks off!

Customer Self Service

• View bill and charges to date, promotions, rate plans and products

Customer Care and Billing

• Receives bill determinants for billing use

OTHER USAGE SOURCESMETER

Meter Data Management

• Performs VEE

• Stores all metered usage and events

• Produces bill determinants

Smart Grid Gateway

• Interfaces with devices

• Sends usage and events to Meter Data Management

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Your Implementation Team Arrives Fully Prepared

When you choose Meter-to-Cash Express Implementation for Electric Utilities, your Oracle Utilities consulting team arrives with:

• Four proven Oracle applications

• Integrations that work

• Industry-leading Oracle technologies, including Documaker, an optional Oracle Test Manager, Oracle Database, and WebLogic

Your installation and implementation plans are already completed on Day One.

You Get Immediate Benefits

With Express Implementation, you:

• Reduce the risk of cost overruns. Eliminate scope creep. Meet your schedule.

• Speed time to production. Meet customers’ and regulators’ emerging expectations promptly.

• Get a coherent, pre-tested solution designed by an experienced Oracle Utilities consulting staff.

• Speed training. Your staff uses with Oracle’s pre-tested collateral for business processes and test cases. They learn on prototypes of the screens they will use when they take full ownership of the project.

• Eliminate re-work. Serial implementation forces you to un-do work done to get the previous application running. Express Implementation goes directly to the goal.

Transformation starts on Day One.

Software• Business Processes• Configuration Workbook• Configured Software• Customizations

Hardware• Hardware Sizing• Installation Guide• Batch Schedule

Services• Project Plan• Workshop Schedule• Testing Collateral• Implementation Guide

Before your implementation project begins, Oracle Utilities Professional Services consultants have already completed:

Conference-room pilots jump-start staff learning

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You Get a Long-Term Upgrade Path

Oracle Utilities Meter-to-Cash Express Implementation for Electric Utilities kick-starts your production. Then it facilitates your future. When business requirements change or you want additional functionality, you can:

• Use the products’ full ranges of features and functions

• Modify or expand your basic business processes

• Add additional applications that further improve your operational efficiency and customer satisfaction

Short-term benefits support long-term goals!

You Get a Long-Term Partner

When you partner with Oracle Utilities, you get peace of mind.

As the global leader in mission-critical utility business solutions, Oracle is committed to investing in business solutions to meet your needs today and long into the future.

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OVER TIME, ADD...

Oracle Utilities

Analytics

Oracle Utilities Mobile

Workforce Management

Oracle Utilities Network

Management System

Oracle Utilities Work and

Asset Management

Oracle Utilities Customer Self Service

DATA

Oracle Utilities Customer Care and Billing

DATA

Oracle Utilities Meter Data Management

DATA

Oracle Utilities Smart Grid Gateway

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2015.06 | OUTL

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