Metrics-Based Process MappingIdentifying and Eliminating Waste in Office and Service Processes

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Catalog no. K14024 October 2012, 115 pp.

ISBN: 978-1-4398-8668-7$109.95 / £80.00

Karen MartinThe Karen Martin Group, Santa Monica, California, USA

Mike OsterlingOsterling Consulting, La Mesa, California, USA

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approachthat enables improvement teams to make effective, data-based decisions regardingwaste elimination and measure ongoing process performance. The mappingtechnique integrates the functional orientation of traditional swim lane process mapswith time and quality metrics that are essential for designing improved processes.The Excel-based tool, included on the accompanying CD, provides a user-friendly wayto electronically archive manually created maps in team settings for easier storageand distribution across an organization.

KEY FEATURES• Introduces mapping essentials• Contains a quick-start user’s guide• Includes a CD with an interactive Excel-based tool that allows users to

electronically capture their current and future state maps, and also audits themaps for completeness

SELECTED CONTENTSWhat Is a Process? What Is Metrics-Based Process Mapping (MBPM)? MappingPreparation. Mapping Essentials: Understanding the Current State. MappingEssentials: Designing and Implementing the Future State. Process Documentation: AnExcel-Based Solution. Process Management. Appendices: Excel Tool Quick StartGuide. Excel 2003–Specific Instructions.

SAVE 25% when you order online and enter Promo Code MBP25FREE standard shipping when you order online.