metrics that matter for managing employees

1 © KRONOS INCORPORATED January 27, 2016 © KRONOS INCORPORATED January 27, 2016

Metrics that Matter for Managing Employees

Laurie McCabe Cofounder and Partner SMB Group

Product Marketing Manager Kronos Incorporated

Kristen Wylie

2 © KRONOS INCORPORATED January 27, 2016

Today’s Speakers

Laurie McCabe Cofounder and Partner SMB Group

Product Marketing Manager Kronos Incorporated

Kristen Wylie Guest Speaker

© SMB Group

Top Business Challenges Shi1 As Companies Grow

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13%

14%

17%

19%

24%

28%

35%

37%

55%

57%

Obtaining financing

Mee8ng compliance/regulatory requirements

Improving employee produc8vity

Reac8ng quickly to changing market condi8ons

AIrac8ng & retaining quality employees

Improving customer experience and customer reten8on

Maintaining profitability

Improving cash flow

Growing revenue

AIrac8ng new customers

6%

20%

21%

22%

32%

35%

35%

39%

41%

47%

Obtaining financing

Improving cash flow

Mee8ng compliance/regulatory requirements

Reac8ng quickly to changing market condi8ons

Improving employee produc8vity

Maintaining profitability

AIrac8ng & retaining quality employees

Improving customer experience and customer

reten8on

AIrac8ng new customers

Growing revenue

Small Business (1-99 employees) Medium Business (100-1,000 employees)

Source: SMB Group 2015 SMB Routes to Market Study

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© SMB Group

Too Much Time, Too Many Errors

Poor Visibility Into Data for Decision-‐making

Everyone Has a Different Version of the “The Truth”

Signs That What You’re Doing Isn’t Good Enough Anymore

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Cu@ng Through The Hype of Buzzwords and Jargon

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Percentage of SMBs that say that “figuring out which technology solutions can best help my business” is

one of their top 3 technology challenges

5 © SMB Group

© SMB Group

Focus First on Key Performance Indicators (KPIs)

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• Measures how effecMve a company is at achieving key business objecMves

• Helps determine whether what you are doing is working or not

• Helps you more easily see what you need to change to improve performance

What are KPIs for?

•  Calculate payroll more quickly •  Track employee Mme more efficiently •  Track and manage employee Mme off and absences more accurately

•  Improve compliance

Sample KPIs

6

© SMB Group

“With Workforce Ready, we’ve been able to reduce our payroll processing time from seven to two days and we’re cutting fewer

duplicate paychecks.” − Ryan Baldwin, IT Director, Rehab Resources

KPIs: Reducing Labor Costs

*Source: SMB Group Study: Cloud-‐Based Workforce Management Powers Midsized OrganizaAons

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© SMB Group

KPIs: Improving Employee ProducMvity

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Ge@ng Results: Blarney Castle Oil and Propane

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“Previously we saw 10 to 15 missed punches when we ran payroll. Now it’s rare to see even one …open enrollment is now online, and we expect it to resolve 90 percent of the paper issues.” − Wayne Overla, HRIS manager, Blarney Castle

The Situa8on

Family-‐owned business with 102 loca8ons

Challenges Struggling with manual 8me

and aIendance, HR, and payroll

processes

Before

No centralized record of schedule changes

No visibility into employee informa8on

Aeer

Real-‐8me visibility

Paperless HR

9 © SMB Group

© SMB Group

KPIs: Increasing Compliance

“The Affordable Care Act is a huge concern for us. It could make or break us. Workforce Ready gives us the tools to manage it properly.”

− Wayne Overla, HRIS Administrator, Blarney Castle

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© SMB Group

KPIs: Reducing IT Overhead

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“We don’t have all the IT support that some large organizations have. So not having to manage software and servers for workforce management adds up

to big time and cost savings.” − Jeff Masters, Corporate Controller, Leedo Manufacturing


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© SMB Group

KPIs: Growing Business Value

“Our ability to get hours by cost center to see our efficiency helps us with cost quotations. Seeing the hours helps us to determine manufacturing, packaging,

and other costs, which is important to staying competitive.” − Vicki Bergendal, IT Administrator, Wisconsin Cheese

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© SMB Group

Upping Your Game

Integrated workflow = One version of the truth

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Advantages of Integrated SoluMons

ü  Automates and integrates employee management processes

ü  BeIer, more confident decision-‐making

ü  Saves 8me, reduces errors ü  Improves collabora8on ü  Helps you work smarter, not

harder ü  Grows with your business

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Ge@ng Unstuck

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Keep in mind… ü The end goal is to integrate and streamline processes across the business

ü Automate the most cri8cal/8me consuming func8ons first

ü Turn on new capabili8es as you’re ready for them

ü Look for a provider with relevant best prac8ces and exper8se

ü Build the business case with relevant metrics and KPIs Remember the high cost

of doing nothing!

14 © SMB Group


Thank you for joining us!


About Kronos

With tens of thousands of customers around the globe, Kronos is the

leader in workforce management solutions. We deliver industry-focused

time and attendance, scheduling, absence management, HR and payroll,

hiring, and labor analytics solutions and services — in our cloud and on

the go. Kronos: Workforce Innovation That Works™.

For more information contact your Kronos representative, call (800) 225-1561 or visit www.kronos.com.

metrics that matter for managing employees

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