MetricMetricStream Stream

Enterprise-wide Performance Enterprise-wide Performance Management with MetricsManagement with Metrics

2

MetricStreamIntroductionBackground

Market ObservationChallengesProblem Statement

The MetricStream SolutionArchitectureBusiness Cartridges

Customers and PartnersBenefits

Agenda

Market Market ObservationObservation

Market Observation

4

The best performing companies have high efficiency of operations- both customer facing and internal

Market Observation

A Market Observation

5

What Are the Obstacles?

Information silosBusiness visibility is narrow in focus, along business lines

Too much information Exception-based is the key

Fire-fighting mode of operationsStrategic enterprise initiatives are delayed

Old data is not actionableProblems need to be identified proactively

Market Observation: Challenges

6

Evolving, growing business

If a shipment is late, what is the cause – and where?

Which are your biggest operational issues .. historically?

Unpaid Invoices?Late Work Orders?Excess Inventory?Un-depreciated assets?Poor Vendor Management?

Best of breed complicates this further Silo effect compounded by technical issues

Market Observation: Complexities

Managing Execution Is Complex

7

Information Chain Problem

Business processes need to be monitored proactively, in real time.

Otherwise, trading partners are affected because of bad service.

Market evolution causes business processes to evolve.

Custom development efforts are time consuming, error prone and do not scale well.

Difficult to hire skilled EAI professionals.

Market Observation: Problem

8

Manage the business by metricsMetrics drive behavior

Drill-down visibility into operational issuesDrill down from hi-level metrics into business process issues

Problem DashboardsIdentify all problems in one central dashboardInfrastructure to manage growth

But central EXTENSIBLE visibility to business processes is currently not available

Analyst Comments

Is There A Solution?

Market Observation: Solution

MetricMetricStreamStream

eBM SolutioneBM Solution

The eBM Solution

10

Metrics Business Cartridges for Industry Leading

enterprises Easily extensible Hierarchical Metric Definitions

Personalized dashboards

End user configurable workflow

Personalized Alerts and Problem Definitions

Corrective actions centralized

Systemi Suite™ is the eBusiness data management tool

The eBM Solution: Components

Features

11

Open Plug & Play Architecture

Industry-standard languages and ProtocolsHTML, Java 1.3, Java API (servlet, mail, security, JNI)Extensive use of XMLHTTPS, 128 bit encryptionOracle 8i Metric WarehouseScalable, Extensible, ConfigurableCORBA+services

Typical Install Time: 8 hrsTypical Implementation Time: 24 hrs

The eBM Solution: Architecture

Architecture Diagram

12

Business Cartridges

Out-of-the-box, instant ROIPre-defined, configurable, extensible

Encapsulates Business process metrics (KPI’s), Operational Issues, Transactional Issues, in dashboards and charts - across:Financials, Distribution, Manufacturing, Order Management, Call Center, Warehouse Management, APS, SCP

Product Offering Plans• ERP: JD Edwards, Oracle, PeopleSoft, SAP • CRM: Clarify , Kana, Remedy, Siebel, Vantive• WMS: HK Systems, PKMS, Yantra, • Other: Aspect, ATG, Broadvision, Cisco ICM , OpenMarket, Vignette

The eBM Solution: Business Cartridges

MetricMetricStreamStream

Customers and PartnersCustomers and Partners

Customers & Partners

14

Enterprise-wide checks on business processes

Installations

Customers & Partners

Proactive controls for business operations

Executive dashboards with

drill-down

Click here for other Market Interest

15

Systems Integrators

Customers & Partners

ASP’s

OEM’s

Partners

16

Our customers have seen:

Enterprise-wide Operations Visibility

Exception Driven Management

End-user dashboards and drill-downs

Growing repository of evolving knowledge

Comprehensive pilots in 2 weeks or less

The eBM Solution: Benefits

Click here for Differentiation

17

You can leverage MetricStream to:

Enable Business Users to Improve Business Processes

Manage enterprise operations proactively

Eliminate inter-application “silo” effects

Improve Customer Relations

Measure and drive business from a central platform

The eBM Solution: Debrief

MetricMetricStream Stream

Managing the pulse of your Managing the pulse of your businessbusiness

Question & Answer

19

Architecture Diagram

Appendix BAppendix B

Analyst Analyst CommentsComments

Appendix B

21

Market Overview

Gartner: Key metrics should be used as indicators to tell managers they have a problem with operations. The best use of key metrics is when used with a set of complementary indicators, much like the dashboard in a car. - From the report “Where and When are Key Metrics Best Used”.

The ‘real value’ is post implementation optimization of business processes – Life after go-live is very real. - From the report “Creative Thinking and Powerful Results – EA in Business”.

Enterprise to Enterprise demands operational excellence from product concept to consumption. In successful companies the automated supply chain itself becomes the strategic asset. – From the report “6 strategies for eCommerce Intelligence”.

Real-time data synchronization is the goal – and fear. Synchronization volumes will explode. Organizational barriers keep teams isolated. An explosion of data integration is coming, and applications have never worked together. – From the report “Getting Apps to Work Together”.

AMR:

IDC:

Forrester:

Appendix B: Analyst Comments

Appendix CAppendix C

Customer Customer Successes & Successes & Other Market Other Market

InterestsInterests

Appendix C

23

Idec Customer Story

Operational business metricsNumber of late orders by typeNumber of partial shipmentsOpen invoicesOpen PO’s

Data ComparisonWMS to Oracle

Book CloseIdentification of reconciling issuesBusiness Process Issues by Business Line

Appendix C: Customer Successes & Market Interests

24

Lucent Customer Story

Enterprise-wide interface monitoringOracle, 20 MES, 6 WMS, SCP, 2 APS

Data Comparison across applicationsPlanning Information, BOM consistency

Control Panel for Factory ManagersBefore MetricStream “running blind into a brick wall”

Business Process Management within OracleBusiness Process Issues by Business Line

Appendix C: Customer Successes & Market Interests

25

Verizon Customer Story

Oracle Financials metricsAssets, AP, AR, Planned/Actual, Expense/Income

AP, AR visibilityProblem Vendors, top 20 lists

Control Panel for CFO Monitoring assets, liquidity, invoices, projects centrally

As a superior alternative to Oracle BizExtensible

Appendix C: Customer Successes & Market Interests

26

Market Interest

Companies with worldwide distributionFor example:

Amazon, Amkor, Bechtel, Boeing, Dell, Gateway, GE, HP, JDSU, Lucent, Motorola, On Semi, Sony, Sun , Toshiba, Unisys, Veritas, Verizon …

Companies with stand-alone enterprise applicationsFor example:

Frito Lay, Kellog, Quest, Saba …

ASP’s offering enterprise applicationsFor example:

Appshop, Allegrix, Breakaway, Chapter2, Coreon, Corio …

Appendix C: Customer Successes & Market Interests

Appendix DAppendix D

DifferentiationDifferentiation

Appendix D

28

Appendix D: Differentiation

Functionality Comparison