ACCIDENT or VEHICLE THEFT?

MG Accident AfterCare is provided by Retention UK Ltd on behalf of MG Motor UK Limited, registered in England and Wales Company No. 05687158 at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE and regulated by the Ministry of Justice in respect of regulated claims management activities. Retention UK Ltd is an appointed representative of Original Insurance Services Ltd which is regulated by the Financial Services Authority. This service may be reduced if you are not comprehensively insured or your policy has restriction in cover.

Will I need to report the claim to my insurer if you are dealing with my claim? No. Once you Call MG First we will notify your insurer of the accident and which MG Approved Accident Repair Centre your MG is to be repaired at.

If you don’t Call MG First, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your legal right to have your MG repaired at a MG Approved Accident Repair Centre.

What do MG customers pay for this service? This is a FREE service to all MG drivers – there’s no catch. We simply manage the claim on your behalf. When an accident is not your fault we recover all costs from the other party’s insurer. Similarly, there is no extra cost if the accident was your fault. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.

What information will you require from me in order to manage the claim? When you call us you will not need to fill in a claim form as we will do this for you over the telephone.

In the event that you are missing some details, we will investigate and make enquiries.

If I Call MG First will it increase my next insurance premium? Definitely not if you were not at fault for the accident; the other party’s insurer pays for your claim.

If the accident is your fault, any increase in your next premium should be no more than if the insurer’s bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.

How does MG benefit from providing this service? The scheme enables MG to have more contact with customers at a time of need. It also increases the number of customers’ vehicles repaired by MG, which leads to higher parts sales. MG also benefits from improved customer satisfaction by managing the claim and repair throughout. MG wants to ensure that, in the event of an

accident, customers and their vehicles are safeguarded to the highest possible standards – MG standards.

MG genuine parts are developed to meet rigorous safety standards. The use of non-genuine parts on your MG by your insurer’s repairer could compromise vehicle and passenger safety.

How will MG and my insurer agree on the cost of the repair? We approve all repair costs with your insurer. The assigned MG Approved Accident Repair Centre submits an estimate of the repair cost for your insurer’s approval before proceeding with the repair. Costs for completing repairs are standardised.

I’m a MG used vehicle owner – am I also entitled to use this service? This service is available to all MG drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used, or has had a number of previous owners. It is also available to anyone who drives your MG, providing they are insured.

This service can be passed on to new owners if and when you sell your MG.

Can you help for all accidents, even a small dent? For any accident, no matter how big or small, you should always Call MG First. We will arrange your MG repairs with no hassle or inconvenience.

Can I use this service if I have an accident while driving a non-MG car? Yes, we would be able to handle your claim. Your vehicle would be repaired at an approved accident repair centre.

Isn’t it just another middleman that will reduce my control over the claim process? No. This MG service gives you much greater control over your insurance claim, by allowing you to exercise your legal right to control where your vehicle is repaired and ensuring that you receive all the benefits as outlined in this leaflet.

CALL MG FIRST 0844 249 0030Make sure you

even before your insurer

Frequently Asked Questions

Two simple actions you should take:

Save 0844 249 0030 as ‘MG First’ to

your mobile phone Attach the key tag to your keyring

For a FREE MG Accident AfterCare key tag visit: www.callmgfirst.co.uk

FREE MG ACCIDENT AFTERCARE

Research of UK motor insurers’ policy wordings April 2011.

Insurers who do not guarantee the above benefits include:

Direct Line

Churchill

Aviva

Co Op

More Than

Admiral

LV

Hastings Direct

Swift Cover

Sheila’s Wheels

Esure

Privilege

Diamond

Saga

Tesco

Elephant

...and most others

Accident or Vehicle Theft? Make sure you CALL MG FIRST

As a MG driver, should you ever experience a vehicle accident or theft, you are entitled to our FREE 24 hour customer support service – MG Accident AfterCare.

So if you need to make an insurance claim,

CALL MG FIRST 0844 249 0030...IMMEDIATELY after a vehicle accident or theft and always BEFORE you call your insurer, irrespective or whose fault it was or the severity of the damage.

One call to us and we’ll do everything for you – there’s no hassle, no form filling and we guarantee the highest quality repair.

MG Accident AfterCare will: arrange immediate roadside recovery

liaise with your insurer and handle your insurance claim on your behalf

arrange a replacement vehicle for the duration of the repair

collect and deliver your repaired MG

arrange for your MG to be repaired at a MG Approved Accident Repair Centre with only MG genuine parts

provide a legal support service for personal injury if required

keep you informed throughout

maintain your MG warranty

...all for FREE.

FREE ACCIDENT AFTERCARE

Guaranteed benefits when MG Accident AfterCare handles your insurance claim, instead of your insurer

MG Accident AfterCare

Most UK

Insurers

Repairs using only MG genuine parts and panels 3 7

Repaired only at a MG Approved Accident Repair Centre 3 7

Safeguard your MG’s mechanical, body and anti-corrosion warranty 3 7

A repair that maintains your MG’s safety standards by fitting MG genuine parts 3 7

Free nationwide vehicle recovery to a MG Approved Accident Repair Centre 3 7

Free courtesy car for all accidents when repaired by a MG Approved Accident Repair Centre 3 7

Arrange a replacement vehicle if yours is written-off or stolen 3 7

Guarantee on the quality of the repair 5 years 3 years

A repair that helps to protect your MG’s residual value and re-sale appeal 3 7

Keep your MG 100% MG 3 7

Why should I CALL MG FIRST and not my insurer?

Most UK motor insurers will not guarantee to fit MG genuine parts, or use a MG approved accident repair centre to repair your car. This could compromise safety standards and the future residual value of your MG.

So, one minute your MG is 100% MG... then it isn’t.

In contrast, when you Call MG First and authorise MG Accident AfterCare to manage your insurance claim on your behalf, we’ll exercise your legal right to have your MG repaired at a MG Approved Accident Repair Centre with MG genuine parts – helping to protect your MG’s original driving pleasure, safety rating and residual value and keep your MG 100% MG – all at no cost to you.

In the event of a vehicle theftContact the Police, then call us on 0844 249 0030 for advice on keeping you mobile. We can also help agree a valuation of your MG with your insurer and can discuss replacement vehicle options for you.