mgmt110 spring2014 lectures ch 1

7/25/2019 MGMT110 Spring2014 Lectures Ch 1

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Management: Arab World EditionRobbins, Coulter, Sidani, Jamali

Chapter 1: Introduction to Management andOrganizations

Lecturer: Dr. Ritu SehgalTutor: Veena Mulani


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SUBEC! "ESC#I$!IO%

!his sub&ect introduces students to 'e(management theories and concepts includingorganisational culture) social responsibilit() ethics)managing groups) moti*ating emplo(ees)

planning) managing human resources andemplo(ee relations) strategic management)decision+ma'ing) managing operations) leadershipand management control s(stems,


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-EA#%I%. OU!COMES

On success/ul completion o/ this sub&ect) students 0ill be able to:

1, "escribe the 0or'place en*ironment and its ma&or in/luences in thebusiness 0orld

, E2plain *arious managerial roles and challenges in contemporar(

business organisations

3, "escribe and compare a range o/ ma&or perspecti*es in managementtheor(

4,Anal(se management theor( through re/lection on simulations and casestudies

5, E2plain the role that managers and other sta'eholders ha*e to pla( inde*eloping competiti*e) producti*e) and re0arding organisations,


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Assessment:1

Case+stud( anal(sis Students 0ill /orm groups o/ 3+4 in the /irst tutorial

and 0ill choose a case stud( /or anal(sis andpresentation,

!he /ormat o/ the presentation 0ill be discussed in thesame tutorial,

Each student has to spea' /or about 5 minutes, !he(0ill be as'ed 6uestions b( the teacher and theirpeers a/ter the presentation and their responses 0illbe graded,

Use o/ *isual aids including) but not limited to) po0erpoint is encouraged,


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IM$O#!A%!777

Each student has tosubmit a one page

summar o! his part o!the presentation in notless than "## $ords%ma&imum '## $ords(to the tutor be/orehe8she presents


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Assessment:

Mid+ Session !est: Wee' 9

"uration: 1,3 hours

!opics co*ered in lectures /rom 0ee's 1 to ;


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)*+ Copyright 2011 Pearson Education

-earning Outcomesollo$ this Learning -utline as ou read and stud this chapter.

1,1 Who Are Managers= E&plain ho$ managers di!!er !rom non*managerial emploees.

Describe ho$ to classi! managers in organi/ations.

1, What Is Management=

De!ine management.

E&plain $h e!!icienc and e!!ecti0eness are important to

management.


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)*1 Copyright 2011 Pearson Education

-earning Outcomes

1,3 What "o Managers "o=

Describe the !our !unctions o! management. E&plain Mint/berg2s managerial roles.

Describe 3at/2s three essential managerial s4ills and ho$ the

importance o! these s4ills changes depending on managerial

le0el.

Discuss the changes that are impacting manager2s 5obs.

E&plain $h customer ser0ice and inno0ation are important to

the manager2s 5ob.


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)*)# Copyright 2011 Pearson Education

-earning Outcomes

1,4 What Is An Organization=

E&plain the characteristics o! an organi/ation. Describe ho$ toda2s organi/ations are structured.

1,5 Wh( Stud( Management=

Discuss $h it2s important to understand management.

E&plain the uni0ersalit o! management concept.

Describe the re$ards and challenges o! being a manager.


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)*)) Copyright 2011 Pearson Education

-earning Outcomes

1,; Is !here An Arab Model O/ Management=

Discuss an approach to$ards an 6rab Model o! Management. E&plain $hat ma ha0e in!luenced 6rab Managerial thought

and practice.


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)*)7 Copyright 2011 Pearson Education

Who Are Managers=

). E&plain ho$ managers di!!er !rom non*managerial

emploees.

7. Describe ho$ to classi! managers in organi/ations.


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E2hibit 1> Managerial -e*els


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)*)' Copyright 2011 Pearson Education

Classi/(ing Managers


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)*) Copyright 2011 Pearson Education

What Is Management=

). De!ine management.

7. E&plain $h e!!icienc and e!!ecti0eness are important to

management.


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)*); Copyright 2011 Pearson Education

What Is Management=

Management in0ol0es coordinating and o0erseeing the $or4acti0ities o! others so that their acti0ities are completed e!!icientl

and e!!ecti0el.


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E2hibit 1>3 Managerial E//ecti*eness andE//icienc( in Management


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)*7# Copyright 2011 Pearson Education

What "o Managers "o=

). Describe the !our !unctions o! management.

7. E&plain Mint/berg2s managerial roles.

". Describe 3at/2s three essential managerial s4ills and ho$ the

importance o! these s4ills changes depending on managerial

le0el.

8. Discuss the changes that are impacting manager2s 5obs.

'. E&plain $h customer ser0ice and inno0ation are importantto the manager2s 5ob.


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)*7) Copyright 2011 Pearson Education

What "o Managers "o=

!hree Approaches to "e/ining What Managers "o unctions the per!orm

Roles the pla

S4ills the need


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What "o Managers "o= ?cont@d


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)*7" Copyright 2011 Pearson Education

E2hibit 1>4 Management


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#oles Managers $la( Roles are speci!ic actions or beha0iors e&pected o! a manager.

Mint/berg identi!ied )# roles grouped around

interpersonal relationships,

the trans!er o! in!ormation, and decision ma4ing.


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What Managers "o ?Mintzberg

Actions thought!ul thin4ing

E&ample: listens patientl to customers2 problems.

practical doing

6 manager resol0es those problems.


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)*7; Copyright 2011 Pearson Education


S'ills Managers %eed!echnical s'ills

3no$ledge and pro!icienc in a speci!ic !ield.

uman s'ills

The abilit to $or4 $ell $ith other people.Conceptual s'ills

The abilit to thin4 and conceptuali/e about abstract and comple&

situations concerning the organi/ation.


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)*7+ Copyright 2011 Pearson Education

E2hibit 1>5 S'ills %eeded at "i//erentManagement -e*els


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h @ b Ch i


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)*"# Copyright 2011 Pearson Education

o0 !he Manager@s ob Is Changing

!he Increasing Importance o/ Customers

Customers: the reason that organi/ations e&ist

Managing customer relationships is the responsibilit o! all

managers and emploees.

Consistent high Aualit customer ser0ice is essential !or sur0i0al.

Man 5obs reAuire close contact $ith customers.

!h M @ b I Ch i ? t@d


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)*") Copyright 2011 Pearson Education

o0 !he Manager@s ob Is Changing ?cont@d

Inno*ation

Doing things di!!erentl, e&ploring ne$ territor, and ta4ing ris4s

Managers should encourage emploees to be a$are o! and act on

opportunities !or inno0ation.

Bo$ do 6rab countries score on inno0ation indicators

mgmt110 spring2014 lectures ch 1

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