MGMT5

© 2012 Cengage Learning

Managing individuals and a diverse work force

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© 2012 Cengage Learning

Diversity Is Not Affirmative Action

• Diversity exists in an organization when there are a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

• Affirmative action refers to purposeful steps taken by an organization to create employment opportunities for minorities and women

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Diversity Makes Good Business Sense

• Decreases turnover• Decreases absenteeism• Helps companies avoid expensive

lawsuits• Helps companies attract and retain

talented workers• Drives business growth• Higher-quality problem solving

© 2012 Cengage Learning

Women at Fortune 500 and 1000 Companies

© 2012 Cengage Learning

Racial or Ethnic Discrimination

When people are treated differently because of their race or ethnicity.

Managers should: •Start by looking at the numbers (hiring rates, promotion rates)•Survey employees’ level of satisfaction•Eliminate unclear selection and promotion criteria•Train those who make hiring and personnel decisions

© 2012 Cengage Learning

Deep-Level Diversity

• Disposition– the tendency to respond to situations and

events in a predetermined manner

• Personality– the relatively stable set of behaviors, attitudes,

and emotions displayed over time that make people different from each other

© 2012 Cengage Learning

The Big Five Personality Dimensions

• Extraversion

• Emotional stability

• Agreeableness

• Conscientiousness

• Openness to experience

© 2012 Cengage Learning

Diversity Training and Practices

• Awareness training

• Skill-based diversity training

• Diversity audits

• Diversity pairing

• Minority experiences

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REELTOREAL

© 2012 Cengage Learning

Because I Said So

1. Have you ever had someone meddle in your life the way Daphne does? How did it make you feel? Do you think this kind of behavior is justified if the person’s intentions are good?

2. Which Big Five personality traits best describe Daphne? Give examples of behavior from the film scene to support your observations.

3. Which Big Five personality traits best describe Milly? Give examples of behavior from the film scene to support your observations.

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REELTOREAL

© 2012 Cengage Learning

Mitchell Gold + Bob Williams

1. What are advantages and disadvantages of diversity at Mitchell Gold and Bob Williams?

2. How does MG + BW’s approach to diversity reflect the learning and effectiveness paradigm?

3. How might a commitment to diversity at MG+BW help managers with globalization?