Mgt 20600: Mgt 20600: IT Management & ApplicationsIT Management & Applications

Introduction and OverviewIntroduction and Overview

TuesdayTuesday

August 30, 2005August 30, 2005

IntroductionsIntroductions Professor Deborah BallouProfessor Deborah Ballou

– Part of MIS faculty here at Notre Dame since 1996Part of MIS faculty here at Notre Dame since 1996– Have taught Networking, Telecommunications, E-Have taught Networking, Telecommunications, E-

commerce, Fundamentals of IScommerce, Fundamentals of IS– My research is on how My research is on how

To design IS to best support decision makersTo design IS to best support decision makers Employees’ use technologyEmployees’ use technology IS departments can best support their usersIS departments can best support their users

Now you!Now you!– Write down next to your picture on the class list that is Write down next to your picture on the class list that is

being circulatedbeing circulated Your intended majorYour intended major Your technology experience (as you see it) on a 1 (very Your technology experience (as you see it) on a 1 (very

little) to 5 (a lot) scalelittle) to 5 (a lot) scale

Introduction to Mgt 20600Introduction to Mgt 20600 Mgt 20600 is the lecture component of the IT Mgt 20600 is the lecture component of the IT

Management and Applications required course for Management and Applications required course for business majorsbusiness majors

The intent of the lecture is to exploreThe intent of the lecture is to explore– The business impact of technologyThe business impact of technology– The business contexts in which the applications you will The business contexts in which the applications you will

learn in lab are usedlearn in lab are used– Major concepts in IT ManagementMajor concepts in IT Management

It should provide you with a broader perspective It should provide you with a broader perspective on the impact of technology in organizations!on the impact of technology in organizations!

Lecture class structureLecture class structure Mgt 20600 is divided into three main componentsMgt 20600 is divided into three main components

– TechnologyTechnology HardwareHardware SoftwareSoftware NetworksNetworks

– DatabasesDatabases DatabasesDatabases Database management systemsDatabase management systems Decision support systemsDecision support systems

– E-BusinessE-Business Web site designWeb site design E-businessE-business

This is the sequence in which the classes will be This is the sequence in which the classes will be taughttaught

Course RequirementsCourse Requirements

ReadingReading HomeworkHomework ExamsExams AttendanceAttendance

Information about all of these is Information about all of these is available on the Mgt20600 and available on the Mgt20600 and Mgt21600 course web siteMgt21600 course web site

Electronic Course Information Electronic Course Information and Resourcesand Resources

Mgt 20600/21600 Web siteMgt 20600/21600 Web site– Lecture syllabusLecture syllabus– Integrated course calendarIntegrated course calendar– Separate lecture scheduleSeparate lecture schedule– Integrated help session scheduleIntegrated help session schedule– Lecture grade postsLecture grade posts– Integrated lab and lecture grade postsIntegrated lab and lecture grade posts

Electronic Course Information Electronic Course Information and Resourcesand Resources

I: DriveI: Drive– Courseware (fa.05)Courseware (fa.05)

mgtmgt– mgt20600.01 (Tues 12:30pm)mgt20600.01 (Tues 12:30pm)– mgt20600.02 (Tues 2:00pm)mgt20600.02 (Tues 2:00pm)– mgt20600.03 (Thur 12:30pm)mgt20600.03 (Thur 12:30pm)– mgt20600.04 (Thur 2:00pm)mgt20600.04 (Thur 2:00pm)

– Inside each of these mgt20600 folders you will findInside each of these mgt20600 folders you will find A dropbox folderA dropbox folder

– Individual netid folders into which you will submit your Individual netid folders into which you will submit your Mgt20600 homeworksMgt20600 homeworks

– For example, aeggertFor example, aeggert Folders containingFolders containing

– Class slidesClass slides– Reading outlinesReading outlines– Homework assignmentsHomework assignments

Reading AssignmentsReading Assignments Most reading assignments are taken from the required textMost reading assignments are taken from the required text

– Fundamentals of Information Systems, Third EditionFundamentals of Information Systems, Third Edition– Take a look at the text websiteTake a look at the text website

It has slides to help review chapter contentIt has slides to help review chapter content It has quizzes to test your knowledge on chapter contentIt has quizzes to test your knowledge on chapter content

Assigned after lecture on topicAssigned after lecture on topic– Your assigned reading for next week will cover an introduction to the Your assigned reading for next week will cover an introduction to the

use of information systems in organizationsuse of information systems in organizations Will post reading outlines that help you focus on important Will post reading outlines that help you focus on important

concepts when you’re readingconcepts when you’re reading– Available both on course web site and i: drive course foldersAvailable both on course web site and i: drive course folders

May be basis for discussion in next week’s classMay be basis for discussion in next week’s class– For example, I’m asking you to read an article titled “Why IT doesn’t For example, I’m asking you to read an article titled “Why IT doesn’t

matter anymore”matter anymore”– We’ll discuss it and compare it to your textbook reading assignment at We’ll discuss it and compare it to your textbook reading assignment at

the beginning of next week’s classthe beginning of next week’s class Will be tested on reading materials in examsWill be tested on reading materials in exams

HomeworkHomework Five homeworksFive homeworks Worth 10 points eachWorth 10 points each Based on topics we cover in class and in readingsBased on topics we cover in class and in readings IndividualIndividual Spaced throughout semesterSpaced throughout semester

– First due 9/9First due 9/9– Last due 11/22Last due 11/22

Submitted electronically to your NetId folder in Submitted electronically to your NetId folder in your section’s Mgt20600 dropbox folderyour section’s Mgt20600 dropbox folder

Homework material will be included on examsHomework material will be included on exams

ExamsExams Three in-class examsThree in-class exams

– Overview of MIS and technology (75 points)Overview of MIS and technology (75 points)– Databases and decision support systems Databases and decision support systems

(75 points)(75 points)– E-business (50 points)E-business (50 points)

Spaced throughout semesterSpaced throughout semester– Usually held one week after section is finishedUsually held one week after section is finished

Technology 10/4 or 10/6Technology 10/4 or 10/6 Databases 11/8 or 11/10Databases 11/8 or 11/10 E-business 11/29 or 12/1E-business 11/29 or 12/1

Cover readings and class materials – Cover readings and class materials – complementary, some overlap, but not the same!complementary, some overlap, but not the same!

Also cover homework assignmentsAlso cover homework assignments

Class Attendance and ParticipationClass Attendance and Participation

AttendanceAttendance– Taken every class sessionTaken every class session– Will be considered when you come and talk to Will be considered when you come and talk to

me about grading of exams and homeworkme about grading of exams and homework– Will be considered if you’re on the border Will be considered if you’re on the border

between two grades at the end of the semesterbetween two grades at the end of the semester ParticipationParticipation

– I want you to talk!I want you to talk! Class discussions make things more interesting for Class discussions make things more interesting for

both you and meboth you and me But private conversations are disruptive to your But private conversations are disruptive to your

neighbors and me – Don’t do it!neighbors and me – Don’t do it!

Information Systems:Information Systems:An OverviewAn Overview

Manual example?

Excel example?

Information Systems: An OverviewInformation Systems: An Overview

Computer-based information system Computer-based information system (CBIS)(CBIS)– Collect, manipulate, store, and process data Collect, manipulate, store, and process data

into informationinto information– ComponentsComponents

HardwareHardware SoftwareSoftware DatabasesDatabases TelecommunicationsTelecommunications PeoplePeople ProceduresProcedures

Computer-based Computer-based Information SystemInformation System

Business Information SystemsBusiness Information Systems Most common types of information systems used in business Most common types of information systems used in business

organizations:organizations:– Transaction processing systemsTransaction processing systems

Record completed business transactionsRecord completed business transactions– Management information systemsManagement information systems

Provide information to managers/decision makersProvide information to managers/decision makers– Decision support systemsDecision support systems

Support problem-specific decision makingSupport problem-specific decision making– Electronic and mobile commerce systemsElectronic and mobile commerce systems

Support business transactions that are executed Support business transactions that are executed electronicallyelectronically

Where does Excel fit?Where does Excel fit?

Business Information Systems by Business Information Systems by Functional AreaFunctional Area

Each functional area in a business Each functional area in a business contains information systems at all contains information systems at all levelslevels– Transaction processing systemsTransaction processing systems– Management information systemsManagement information systems– Decision support systemsDecision support systems– E-commerce systemsE-commerce systems

Accounting example?Accounting example?

Business Information System Business Information System Examples by Functional AreaExamples by Functional Area

AccountingAccounting– Typically one of the first information systems installed by businessesTypically one of the first information systems installed by businesses– Assist in acquiring, using, and controlling cash, funds, and other Assist in acquiring, using, and controlling cash, funds, and other

financial resourcesfinancial resources– Types of systemsTypes of systems

Profit/lossProfit/loss Cost accountingCost accounting AuditingAuditing

– Knowledge of accounting information systems required subject in Knowledge of accounting information systems required subject in accredited accounting programsaccredited accounting programs

FinanceFinance– Integrate financial and operational information from multiple sourcesIntegrate financial and operational information from multiple sources– Enable analysis of financial data along multiple dimensions, e.g., timeEnable analysis of financial data along multiple dimensions, e.g., time– Analyze historical and current financial activityAnalyze historical and current financial activity– Enable and track investment of corporate fundsEnable and track investment of corporate funds

Business Information System Business Information System Examples By Functional AreaExamples By Functional Area

MarketingMarketing– Support productSupport product

DevelopmentDevelopment DistributionDistribution PricingPricing PromotionPromotion Sales forecastingSales forecasting

– Customer relationship management (CRM) systemsCustomer relationship management (CRM) systems Manage all aspects of customer encountersManage all aspects of customer encounters

ManagementManagement– OperationsOperations

Monitor and control the flow of materials, products and services through the organizationMonitor and control the flow of materials, products and services through the organization Supply chain management softwareSupply chain management software

– Human resourcesHuman resources Workforce analysis and planning, hiring, training, job assignment, performance reviewsWorkforce analysis and planning, hiring, training, job assignment, performance reviews

– Corporate strategyCorporate strategy Executive information systemsExecutive information systems

Reasons for Adoption of Business Reasons for Adoption of Business Information SystemsInformation Systems

Gives firm a competitive advantageGives firm a competitive advantage– Significant, long-term benefit to a company Significant, long-term benefit to a company

over its competitionover its competition– Ability to establish and maintain a competitive Ability to establish and maintain a competitive

advantage is vital to a company’s successadvantage is vital to a company’s success Improves firm performanceImproves firm performance

– Cuts costsCuts costs– Higher productivityHigher productivity– Earnings growthEarnings growth– Market shareMarket share– Customer awareness and satisfactionCustomer awareness and satisfaction

Strategic Use of Business Strategic Use of Business Information SystemsInformation Systems

Change the structure of the industryChange the structure of the industry Create new products or servicesCreate new products or services Improve existing products or servicesImprove existing products or services

Examples?Examples?

Next WeekNext Week

Assigned ReadingsAssigned Readings– Fundamentals Text Chapter OneFundamentals Text Chapter One– ““Why IT Doesn’t Matter Anymore” articleWhy IT Doesn’t Matter Anymore” article

Questions to think about for discussion of article next Questions to think about for discussion of article next weekweek

– Does the provocative title of the article accurately Does the provocative title of the article accurately match the content?match the content?

– Can you think of ways to counter the author’s Can you think of ways to counter the author’s argument?argument?

– Can you think of examples that run counter to the Can you think of examples that run counter to the author’s argument?author’s argument?

Next Week’s Lecture: HardwareNext Week’s Lecture: Hardware