miap brochure

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Infrastructure

Automation

Platform


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Overview

Todays digital enterprise demands an agile and programmable infrastructure, making

the traditional responsibilities of providing continuous and reliable operations extremely

complex. Businesses across the world are burdened with the fixed costs of maintaining

their IT infrastructure. Despite spending large percentage of IT budget towardsmaintenance, infrastructure incidents and problems still occur causing system failures

and downtime. In an age where continuous availability and reliable operations are a given,

such incidents are very detrimental to the brand reputation of a business and has direct

implications on the top line.

Leveraging advancements in analytics and automation in the IT infrastructure world

Traditionally, analytics has been associated strongly with passive data collection activities like reporting, performance

monitoring and dashboards. This is called descriptiveanalytics, which mainly focuses on what happened in the

past. But advanced analytics, based on data science principles and methodologies, goes much further. This is known

as prescriptive analytics. It helps you tackle complex business challenges and provides benefits much beyond the

scope of conventional analytical technologies.

Infrastructure Services Analytics Maturity

DESCRIPTIVE DIAGNOSTIC PREDICTIVE PRESCRIPTIVE

What

happened?

Reporting and

Monitoring

When did ithappen?

Defect

Corrections

When is it

likely to

happen?

Predicting

Device

failure

What should Idoabout it?

Track and

optimize

maintenance

Where most of the organizations are right now?


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Storage

(BUR)

Servers

(Phy/Virt)

OS&

Virtualization

Network&

Voice

Databases

Advanced analytics has been the fastest-growing segment (at 12.4% in 2014, source:http://www.gartner.com/

document/3090420) in BI & analytics as organizations continue to move ahead in the analytics maturity curve from

descriptive and diagnostic analytics into predictive and prescriptive analytics. Organizations can adopt advanced analytics

in a number of ways, with different use cases calling for different analytic approaches.

Service providers indicate they will continue to increase investment in automation and analytics. Research indicates that

many leading providers are already enjoying significant improvements in the productivity and efficiency of FTEs

for example, incidents managed per FTE.

How Mphasis helps?

Mphasis has conceptualized and developed an intelligent infrastructure automation platform running on prescriptive

analytics that not just predicts but also delivers decisions. The solution combines prescriptive analytics with robotic

process automation to provide automated solutions to all kinds of infrastructure incidents.

IT Landscape

Action Virtual fix Automation Objects

Service Request

IVR

Logs

Alerts

Monitoring

Predictive

Analytics

Reactive

Service Desk

InfraGraf

Autonomics

Virtual

Engineer

Machine

Learning

CMDB

786

Automa tion

objects

Datacenter -AutoPatch :Agent less pa tch

deployment tool; 100%success rate on patching

Datacenter - UDoctor :Database Self-healing

Tool; up to 70% reductionin human effort

Work Place Services -AutoMigrat e : Self install &

migration tool kit

SDP governance ITSM Dashboards, Reporting

Our solution is a multi-layered framework with automation at the core of each component

InfrGrafTM:A powerful machine learning and graph theory algorithms based tool predicts stand-alone as well as chain of

events and incidents. These are related to system warnings, failures, outages, availability and sub-optimal performances.

Automation engine:A self-managing computing model based tool diagnoses all the predictions, maps the corresponding

resolutions and trigger them. The intelligent system constantly evolves to improve resolution time and reduce effort.

Automation artifacts:A library of automated solutions, created from 4000 man months of R&D effort, facilitate

intelligent self-healing, propel the autonomics engine and acts as the brains of the Virtual Engineer.

Service Delivery Platform:A best-in-class service management platform connecting processes,

tools and infrastructure provides overall governance to the solution.
http://www.gartner.com/http://www.gartner.com/http://www.gartner.com/http://www.gartner.com/http://www.gartner.com/


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VAS

2/12/15

LETTER

SIZE

BASIL

3755

Benefits over traditional approach

Increased efficiency: Replaces system administrators with a smart machine; works 24/7, like a colleague on duty

Knowledge-based automation: Implementation of complex machine learning and Artificial Intelligence techniques

Evolving intelligence: The operational knowledge of the IT experts is captured in slim, modular and reusable knowledge

items (KIs) which enable automated resolution of incidents

Self-scalable: Knowledge items and decision tree evolve constantly based on usage

Cost and Effort Saving:Automated incident resolution drastically reduces manual effort and drives cost savings

Device health prediction Track device health and criticality to predict failures by establishing interdependencies

Resource Optimization Intelligent view of the landscape allows for prioritization of work and optimal use of resources

Preventive Maintenance Near-elimination of unplanned downtimes and system failures

Use Cases

The intelligent infrastructure platform generates accurate device data that is analyzed using a portfolio of data science

tools and techniques. This results in enterprise insights that can help solve complex business problems and serve as

critical decision-making inputs in areas like resource optimization, capacity management, preventive maintenance etc.

The solution can hence be customized and applied to a host of use cases, depending on the data being analyzed.

Some examples that affect most firms are given below:

Service

Contract

Design

Device health

PredictionPreventive

Maintenance

Process

Restructuring

Capacity

Management

Incidence

ManagementAutomation

Resource

Optimization

Spare Part

Management

About MphasisMphasis is a global Technology Services and Solutions company specializing in the areas of Digital and Governance, Risk & Compliance. Our solution

focus and superior human capital propels our partnership with large enterprise customers in their Digital Transformation journeys and with global

financial institutions in the conception and execution of their Governance, Risk and Compliance Strategies. We focus on next generation technologies

for differentiated solutions delivering optimized operations for clients.

For more information, contact: [email protected]

USA460 Park Avenue SouthSuite #1101

New York, NY 10016, USATel.: +1 212 686 6655Fax: +1 212 683 1690

USA226 Airport ParkwaySan Jose California,

95110 USA

UK

Mphasis88 Wood StreetLondon EC2V 7RS, UKTel.: +44 20 8528 1000

Fax: +44 20 8528 1001

INDIABagmane World Technology CenterMarathahalli Outer Ring Road

Doddanakundhi VillageMahadevapuraBangalore 560 048, India

Tel.: +91 80 3352 5000Fax: +91 80 6695 9942

www.mphasis.com Copyright Mphasis Corporation. All rights reserved.
mailto:[email protected]:[email protected]://www.mphasis.com/http://www.mphasis.com/http://www.mphasis.com/http://www.mphasis.com/mailto:[email protected]

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